I can't say enough great things about Paul, Jamie, and the entire KroyCPA team. They are truly extraordinary not just in their technical skills with tax prep, bookkeeping, and all things finance-related but also in how easy and enjoyable they are to work with. As a business owner, my taxes can get pretty complicated. I always have a lot of questions, and sometimes tax law can feel like a foreign language. But Paul and Jamie have this rare ability to break everything down in a clear, patient, and approachable way. They never hesitate to answer questions (no matter how small or repetitive), and they do it in a way that makes me feel reassured and fully informed to make the right decisions. They genuinely care not just about getting your taxes done right, but about helping you reach your goals. That's something really unique. They always take the time to understand what I'm trying to achieve and then guide me toward it with strategy and confidence. That kind of partnership is rare, and it makes all the difference. If you're looking for a team that's not only super sharp and knowledgeable but also personable, thoughtful, and deeply invested in your success KroyCPA is it. I'd recommend them in a heartbeat. MY CPA TEAM FOREVER!!!!! read more

My husband and I hired Paul Chiang/kroyCPA to prepare our 2022 and 2023 taxes on the recommendation of a friend who has used them. I would strongly advise against working with them and will be seeking a new tax accountant for next year. Months after filing our 2022 taxes (November 2023), we had an unapproved $500 withdrawal from our back account by kroyCPA. Once they finally got back to me, they explained that our payments from April and May 2022 ($250 each) had failed and they were attempting payment again. We were not notified in April, May, or any of the months leading up to November that these payments had failed, nor were we given a heads up before they tried again months later. This miscommunication left a bad taste in my mouth, and unfortunately we didn't seek out a new tax preparer then. I wish we had. For our 2023 taxes, we submitted all of our documents on March 5 and March 13. I received an email on March 11 saying that mine had been received, and once my husband submitted his, I sent a response on March 13 letting them know he had done so and asking if anything else was needed. I never received a response to this inquiry. On March 29 I sent a follow up message through their portal and still received no response. On April 2, I left a voicemail around 8:30 am, called again once they were open around 10:30 am and was told I would receive a call back. After not receiving a call back, I called again at the end of the day and was once again promised a call back. On April 3, I called once again and was told I would receive a call, sent another message through the portal, and followed this with an email marked URGENT. I finally received a call back the afternoon of April 3, and honestly I think it was only because I said if I didn't receive one that day that I would find someone else to do our taxes. While I appreciated that we were offered a $100 discount on their fee, I did NOT appreciate discovering that kroyCPA had increased their fees from the previous year and did not notify us (or likely, any of their clients). Honestly, everything about them feels kind of shady. After being ghosted this year, I went back through emails from last year and found that there was a pattern of non-responsiveness. I understand that we are not their only clients and this is a very busy time of year, but confirming they have everything they need from us would have taken 5 minutes. (Also, they didn't - they had questions about 2 documents based on our 2022 taxes for accounts that we no longer hold, and did not ask this until I finally received a call back yesterday.) So again, if you are looking for someone to do your taxes, I would look elsewhere. Their fees are EXORBITANT and the customer service is non-existent. read more

Update ~ 2 days later ~ they contacted me via phone and explained my situation thoroughly. We are supposed to have a return to review in approximately two business days. Will update again with feedback. Relieved to have heard back & have a light at the end of the tunnel. -- Our CPA retired and transferred us to this firm. We moved to a new state in 2021, bought and sold a house, had a complex tax return with a ton of documentation and construction expenses from the last several years to gather. We asked them to file for an extension. We've uploaded tons of documents to their online portal. Our 2021 taxes are still not filed and we have no idea what's going on. The last we heard from this firm was in March. read more

Update: Got a call finally to tell me that our taxes were finally electronically submitted - yesterday. I did not appreciate the colleague of his calling and trying to run interference for Paul, and erroneously try to convince me our taxes were filed at the beginning of the month. I know how to research- it's literally part of my job. Nothing makes me angrier than someone trying to circumvent the truth. I should not have to blow up someone's phone and email to get action. Paul followed up with a call, and apologized, citing staffing issues for dropping the ball. I don't like being put in the position of having to follow-up with a professional, and very much over being the "angry Black woman" to get things accomplished. read more

I recommend Paul and Jaime 100%. Jaime is very patient, kind and helpful. She has helped me with international tax matters. She explained my tax matters clearly, and also give me great ideas of tax advices. Jaime is AWESOME! read more

excellent knowledgably and professionally the best CPA in the world they are concerned about their clients. friendly people read more

Worst! Paul took over Fred Madgrigal's CPA practice in Oakland and now all you get is emails to upload your tax documents. When you ask questions in the Tax Dome portal, they say they didn't receive it and no one knowledgeable gets back to you. I called today with my questions and now I get an answering service. For the amount of money I pay for seeing my accountant once a year, some personal touches would be nice. I should just go to H&R Block or Turbo Tax online if I want to be treated like crap I miss the family atmosphere and cordial relationship of my old accountant. This sucks. read more

I dislike writing negative reviews, but in order to save others the frustration and money we have wasted due to this accountant's incompetence is infuriating. Paul took over from our old accountant, as he bought them out. We went with him initially as we were not happy with the impersonal treatment we had received in the past. We decided to try him as our accountant. He filed our 2020 taxes, no problem. Hence retaining his services the next year. Then 2021 taxes were filed, and WOW, did he screw up! We ended up paying several thousand dollars in penalties to the IRS due to his mistakes, because he couldn't understand tax codes or something!!!! We were angry, and he kept avoiding our phone calls asking him to explain wtf happened. He had some woman intercepting his calls and making excuses for him. We bought a house that year, lucked out selling RSUs, have rentals, and I freelance. I'm only referencing this because he assured us he specialised in doing higher net taxes. Our taxes are kind of straightforward - it shouldn't be that complicated. I can't believe we paid money for someone to screw up so badly. He apologised, mentioned new tax laws that confused him, etc. Humans make mistakes- however he sure wasn't trying to come out of his pocket to refund us any of the money we lost from his screw-up. I tried to give grace, and let go of my anger. I was ready to report his incompetence to whatever board certified CPAs, but did not have the energy or much interest after he finally confessed and apologised for his mistake. After several half-hearted failed attempts to find another CPA(we don't have friends to ask, I guess), when he reached out in February and asked if we were hiring him to file our 2022 taxes. We are some dumbasses, because we agreed to let him have another chance. California had a built in extension this year, which he casually informed us about when we asked around tax due time about filing. No problem. However this year, money looked different, as we bought another property, became licensed for foster care, and we are looking at a tax refund for the first time. He was fairly communicative and replied to phone calls and emails. He said he finished the taxes first week of June, so we sign the electronic submission papers and pay his nearly $1500 fee. It's the end of the month, and I was wondering where our refund was. I log onto the IRS website today, search for Where's My Refund?- and lo and behold- no record of filing. Turns out- Paul neglected to electronically submit our taxes. Who knows what kind of penalties we are going to be charged with?!?! I called him, left messages, emails- radio silence. The answering service said they could not connect with him. I have yet to talk to him, and I'm angry and don't know what our options are, or what course of action we should take. Please, please, please spare yourself the frustration and anger and find another accountant. He has some serious work related issues, and should not be in a business that is time dependent and deals with folks money. read more

Paul Chiang is great, very knowledgeable when dealing with the IRS. He started doing my taxes for my small business a couple years ago. While working on my return this year he looked at my past returns and noticed some missed deductions/ errors on my 2018 return. He offered to resubmit 2018 to the IRS and he was right! This week I received a check for over $21,000! WOW! He's my tax guy for life, I'm so glad I found him. He works 7 days a week, He even meets with me on Sundays if needed. I would highly recommend Paul Chiang! Jen C. read more

Shouldn't be in business. We thought we had a trusted referral from a long-time CPA who retired, and he *ghosted* us until 2 days before our taxes were due. "As a courtesy" he "filed an extension" - not helpful when you owe taxes. After some last second scrambling we found the *only* H&R Block appointment left in the area and told him not to contact us again. read more

Paul helped my tax return last year and it was an amazing experience. Although there was complexity for my tax return, the whole process was very fast and straightforward as he is super knowledgeable about everything! I will definitely be coming back next year. read more