POOR COMMUNICATION. My friend took a whole week off for his wisdom tooth removal and didn't get it…read moredone, because the DeNtiSt didn't feel comfortable doing the procedure without sedation. Keep in mind at his first appointment they gave him different options he can pick from. He chose to do numbing anesthesia which they GAVE as an option. All of sudden they don't feel comfortable doing his teeth. He can't even add the option to do sedation because he was not prepared to fast and it costed another 600. Please do better with communication and stop wasting people time. DON'T RECOMMEND THIS PLACE AT ALL!!! They also don't put the CARE in E-CARE.

I have never experienced any thing close to as bad of service as I received from E Care Dentistry…read more After my first appt, to have a scan of my mouth to get what they call a surgeon's guide, I never heard from them again. We are talking months of waiting and me calling them, to be told they would call me when they have the guide. FOUR months and they have done nothing but to a picture! There are too many clinics that Care about a patient to waste any time here.

I'm in the Army going to the Command and General Staff College at Fort Leavenworth for this year…read more They don't allow us to miss very much class time, so finding a "one stop shop" for my dental needs was extremely important. The dental office on post lost my trust after the dentist there and his assistant (who are super nice BTW) dropped instruments during my appointment to get a temporary crown. Not only that, but after 3 days the temporary crown fell out when I was eating a sandwich (not something that was even that hard)!! Additionally, when I called the Fort Leavenworth clinic about it, they said that having a temporary crown fall out after 3 days was normal! I just don't see that as being the case. All these shenanigans was after getting referred for a root-canal that should've been followed within 3-6 weeks with the temporary crown. Fort Leavenworth forced me into the above appointment 7-8 weeks after the root-canal and basically told me "tough" at their front desk and to "just be careful" with the tooth that just received the root-canal. Needless to say, that's when I started wondering if I could go somewhere else. The on post dental clinic is severely lacking in customer service at their front desk and a level of competence that I'm comfortable with. After calling TRICARE (insurance) for my procedures, they gave me a list that I whittled down to a couple places. I eventually chose Olathe Smiles Dentistry because they could do all of the procedures I needed AND do them all in one day with NO follow-up appointments (pending any unanticipated complications). The dental clinic (Ebony) on post very begrudgingly set up the referral for me. No one likes confrontation, but I am SO glad I put an end to my suffering at their hands. Olathe Smiles Dentistry was great from when I checked in (Ebony screwed up the insurance referral paperwork that Olathe Smiles front desk ladies fixed PROACTIVELY), to the assistants and the doctors. First, I saw Trish who works with the periodontist Dr. McKenzie. She got me x-rays and helped out during my root lengthening. "Root lengthening" really should be called something else because it's when they cut out gums from around your tooth and sometimes grind down bone. I was nervous going in. However, both Trish and Dr. McKenzie were hilarious and their conversations REALLY set me at ease and took my mind off of the procedure. Immediately following that appointment (same day) I moved from one room to another for the permanent crown to be put in. Dr. Rawalt and Benita (I think) were the ones helping with that. They were both great as well! I can't express how thankful I am to go to one place for fixing the shenanigans related to that one tooth. Even with a sore jaw right now, I am extremely relieved to have gotten the procedures done by a staff that was not only VERY customer service oriented, they showed empathy through distracting and hilarious conversation (anthropology, Star Wars, toddler hyjinx...), and they were competent as well as efficient. Thank you, Olathe Smiles team! You all are great. I don't like going to the dentist, but if I have to do it again, I will definitely come back!!! -Captain Stear (US Army)

I arrived on time, several ministers before my appointment. The front desk reception girl asked me…read morefor insurance which I provided. She said this is HMO not PPPO. Very rude tone of voice as if HMO is not welcomed. I said that I found your office on Aetna web site and that it shows you guys are taking new patients. In fact Aetna referred me ti your office. When I phoned this office, they booked my appointment with no issue. But upon arrival, the front desk receptionist is very rude. The receptionist said that I will need to call Aetna to verify if my insurance PPO or HMO. It was such a frustrating experience. After 15 minutes, I decided to leave. It is not worth my headache. As a new patient, I did not feel welcomed but judged. I was treated and talked to with disrespect and treated like a minority and outsider. The demeanor along was filled with discrimination and discomfort. So I told them that if you do not want my business, its Ok. im happy to leave. So I left.

Dr. Patrick Moore removed my broken tooth . I was very impressed with Dr. Moore's honesty and…read moresincere concern for his patients. Dr. Taylor Sutherland is also one of the nicest dentists I have seen in my 70 plus years on this earth. Her concern for her patients is remarkable and she has a way of making you feel like you are special even when you are being a little challenging. In response to some of the previous reviews regarding payment of dental services, I would like to say that several times when I was given an estimnated cost of service, the actual fees were less than originally stated. I was not asked to pay the original amount and then wait for a refund. I was asked to pay the adjusted amount (which was a nice surpirse to pay less than anticipated.) As a senior citizen, I would recommend Dr. Moore and Dr. Tayhlor Sutherland to anyone who needs a little extra patience when having dental work performed.

10/10 The people here all made me feel welcomed! All very knowledgeable of their task at hand and…read moreteach you during every part of the treatment while they are doing it. I found my dental home.

I absolutely love this dentistry! Everyone is always so nice and they all explain things in a way…read morethat's easy to understand and doesn't sound scary. They have a wide variety of payment options and payment plans and they're all easy to set up! They really take care of you and care about your dental health.

If you ever hear the term "preventive maintenance" here, RUN!! I went here as a young kid in my…read moreearly twenties out on my own. As a dumb kid I took the docs word for what he was telling me. Unfortunately, every routine visit I was being told "we need to do some preventive maintenance." This led to what I feel was 6 pointless root canals and 6 crowns on some of my back teeth. Unfortunately it took me 6 root canals, 6 crowns and thousands of dollars before I realized this guy was just extracting money out of me! I have since been told by multiple dentists that root canals are not "preventive maintenance." I am now dealing with the aftermath of having so many crowns and root canals on my teeth leading to costing me even more thousands of dollars to have them replaced and even a couple pulled and tossed in the trash. Save yourself your teeth and your money! Do extensive research on the dentist you choose.

Five Point Dentistry was an exceptional experience from the beginning. The entire staff was very…read moreprofessional and took very good care of my dental needs. Clean office, friendly staff, and thorough care - that's how I would describe Five Point. I highly recommend these folks to take care of all your dental needs.

As a new patient I had reservations about my experience but my experience was top notch and Dr…read moreDavid was fantastic with his chair side manner! Thanks Five Point!!!

Had #7 upper tooth extracted in June, 2026. Very little pain and very little discomfort as it…read morehealed. Great experience. Could not have been better!

Worst dental visit I've had in my life and I've had root canal. It took weeks for the sores they…read moremade in my mouth to heal. My teeth now hurt all of the time. I was told my insurance didn't cover cleanings and paid $168. Afterwards I called my insurance and was told they completely pay for cleaning twice a year.​​

Me and my family had gone here for years and have sent multiple referrals to this practice. Today,…read morewe had some confusion on insurance for my 6 year old son. I had a carrier switch through my employer and they didn't have his insurance on file. This was met with frustration and disrespect by the "insurance verification" employee. My wife ultimately was told to reschedule as we now were late. I then called with my insurance and was told he would not be seen as we now were late. I work in healthcare, this is an office that could use education in grace and human compassion. Under no circumstances will we ever come back and this story will be shared with anyone who thinks about setting foot in this office. If I was the employer I would be extremely disappointed in the behavior of my staff. Unacceptable and honestly shameful.

Sue was awesome. She made sure I was comfortable and gave me every opportunity to let her know if…read moresomething was wrong (nothing was). I would recommend this place to anyone who asked. If you're nervous about the dentist, this is the place to go. They'll take care of you.

I had an emergency visit today and they were great about getting me in however after I had teeth…read morepulled a lot of one of them is still in my gums causing excruciating pain. So I returned and waited another 30 min or so to be told false information that it wasn't my tooth but the jawbone... As a surgical technician I know a bone cannot be left uncovered or packed with antibiotics etc... cannot get with his emergency line they have the wrong number for him.. he's a great dentist as far as bedside man or so I will follow up with how this is treated or followed up.. so far... Very disappointed in this visit. My tooth wasn't pulled yet I paid for it and basically just shoed away as they were busy however right is right n wrong is wrong

I really liked this dentist! Got me in and out. Everyone was very nice and professional. Good job!read more