After we set an appointment, I realized my mama hadn't been to the dentist in over 10 years. That's…read morewhy we actually sent the appointment. She wanted dentures after getting all of her teeth pulled years ago behind a health concern. This was our first time going to this office. It was a wonderful experience. I loved how they treated my mama. I love how they seem like a small town office. Every visit we've done since then, they've not only known her but also known me. I love little details like that.

Went in for consultation and paid upfront for services we could afford at the time. Now new…read morecharges are being added and our account is now with collections because they did not not code correctly and insurance did not reimburse for services that were performed. 100% their fault, but they forced us to pay to continue the services that were already paid in full. Cannot ever get a hold of the office, phones always going to voicemail... or people are on vacation or have called in... doors are locked when signage on door reads that they should be open. Very disappointed with Aspen as a whole. Cannot even get help when you call corporate. DO NOT RECOMMEND ASPEN FOR ANY OF YOUR DENTAL NEEDS!

I had my wisdom teeth removed December 2017. Before my procedure I paid $150 which is what I was…read moretold I owed after insurance. Fast forward to May 2019 I receive a phone call letting me know I actually now owe more. June 5, I receive a bill from Shawnee Oral Surgery for $179 additional payment. June 20, I receive a notice that my account is being referred to a collections agency. I was billed FOR THE FIRST TIME a year and six months later for almost $200 and given 2 weeks to pay it. I ended up having to pay double what I was told I owed at the time of surgery! If you don't have endless amounts of money that you are able to shell out with no notice then I don't recommend going here for your procedure as they may suddenly hit you up for more $$ years later!

One of my sons had his wisdom teeth removed at the office. After being misquoted due the office's…read moreinability to run insurance, we received a call stating we still owed over $1100. We stated we understood and to bill us. Weeks later, after insurance cleared and we actually owed much less quoted, the first bill we received stated we were grossly overdue on payment. Less than a week later, we received a second bill threatening to take us to collections. When my wife called to make payment and attempted to explain the situation, she was told by the office manager "thanks for complaining" as she giggled to someone in the background. Thanks to Stacie, the office manager, my other son's appointment with Dr. Labart will be cancelled. With the cost of his services, manners and professionalism should be expected. Would not recommend.

I went in to have one molar extracted because of extensive bone loss. The pulling process took 15…read moreminutes! He was having trouble, and kept trying to act like he was making casual conversation with the assistant and that nothing was wrong. He finally had to get out the drill while I bled profusely. A week and a half later I still can't sleep on that side and can't chew solid food. The jaw soreness is continuous I won't go back to them.

They ruined my smile and tryn to recharge me by sending me off to get my post redone from someone…read moreelse & telln me they wont gimme another crown til then when it was all done b4 in there office but 4 sum reason can't do it now when I already spent $3000 for them to put in 2 crowns that they swore would last me a decade n it hasn't even lasted me a full year! I honestly didn't see why I had to get the crowns in the 1st place because it was still all white no signs of a cavity or bad tooth n if I hadn't let them remove my teeth to put in these unreliable crowns id still have my perfect smile. Didn't realize this is how they make there money n have u having to keep comin back !!! Wish there was a ---- cuz that would be my rating !!!

If you can, request to NOT have Victoria as your hygienist, i would suggest you do. Definitely has…read morethe I'm better than you attitude and has no care for you as a patient and how you're feeling. I felt as though my issues I was having was a platform for her to make me feel like a complete idiot and to talk down to me. Will not be going to them ever again just because of her.

Apparently having children makes you want to take better care of yourself, who knew?! I hadn't seen…read morea dentist in a VERY long time ( no, really, incredibly long ) and decided to be brave and make an appointment. S & G Family Dentistry has a welcoming environment and made me feel comfortable as I was extremely nervous. They took their time ( in a good way ) and made the process as smooth as possible. I even agreed to start coming in for cleanings every 6 months, like you're supposed to, because they were very nice and accommodating.

My children and I have used this dentist for the past 10 years. The staff is always courteous and…read morehelpful. Office is clean and updated. Highly recommend Dr. G!

If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

Son had wisdom teeth extraction. They did not supply a quote until 2 days prior to procedure, even…read morethough I requested one twice, several weeks in advance. Any time I needed to call them, had to call multiple times due to no one answering phone. On day of procedure before starting, discussed an impacted tooth and that they could expose and move said tooth since they were already in his mouth. They never said it would have an additional charge until after the procedure was done then said they would advise of amount after sending to insurance. 1.5 weeks later I get a bill for nearly $1,300.00 which was more than I paid for the 4 wisdom teeth to be removed. They refused to discount the additional charges, which were not covered by insurance. They only supplied a little gauze for after care. Other surgeon offices provide enough gauze for full aftercare as well as ice packs. I was treated as if this place only wants your money, they do not care about the patient or treating people like human beings. They also switched the location from where I made the appointment, but no one told me this until the day before when they called to go over what to do before coming in.

I'm in the Army going to the Command and General Staff College at Fort Leavenworth for this year…read more They don't allow us to miss very much class time, so finding a "one stop shop" for my dental needs was extremely important. The dental office on post lost my trust after the dentist there and his assistant (who are super nice BTW) dropped instruments during my appointment to get a temporary crown. Not only that, but after 3 days the temporary crown fell out when I was eating a sandwich (not something that was even that hard)!! Additionally, when I called the Fort Leavenworth clinic about it, they said that having a temporary crown fall out after 3 days was normal! I just don't see that as being the case. All these shenanigans was after getting referred for a root-canal that should've been followed within 3-6 weeks with the temporary crown. Fort Leavenworth forced me into the above appointment 7-8 weeks after the root-canal and basically told me "tough" at their front desk and to "just be careful" with the tooth that just received the root-canal. Needless to say, that's when I started wondering if I could go somewhere else. The on post dental clinic is severely lacking in customer service at their front desk and a level of competence that I'm comfortable with. After calling TRICARE (insurance) for my procedures, they gave me a list that I whittled down to a couple places. I eventually chose Olathe Smiles Dentistry because they could do all of the procedures I needed AND do them all in one day with NO follow-up appointments (pending any unanticipated complications). The dental clinic (Ebony) on post very begrudgingly set up the referral for me. No one likes confrontation, but I am SO glad I put an end to my suffering at their hands. Olathe Smiles Dentistry was great from when I checked in (Ebony screwed up the insurance referral paperwork that Olathe Smiles front desk ladies fixed PROACTIVELY), to the assistants and the doctors. First, I saw Trish who works with the periodontist Dr. McKenzie. She got me x-rays and helped out during my root lengthening. "Root lengthening" really should be called something else because it's when they cut out gums from around your tooth and sometimes grind down bone. I was nervous going in. However, both Trish and Dr. McKenzie were hilarious and their conversations REALLY set me at ease and took my mind off of the procedure. Immediately following that appointment (same day) I moved from one room to another for the permanent crown to be put in. Dr. Rawalt and Benita (I think) were the ones helping with that. They were both great as well! I can't express how thankful I am to go to one place for fixing the shenanigans related to that one tooth. Even with a sore jaw right now, I am extremely relieved to have gotten the procedures done by a staff that was not only VERY customer service oriented, they showed empathy through distracting and hilarious conversation (anthropology, Star Wars, toddler hyjinx...), and they were competent as well as efficient. Thank you, Olathe Smiles team! You all are great. I don't like going to the dentist, but if I have to do it again, I will definitely come back!!! -Captain Stear (US Army)

I arrived on time, several ministers before my appointment. The front desk reception girl asked me…read morefor insurance which I provided. She said this is HMO not PPPO. Very rude tone of voice as if HMO is not welcomed. I said that I found your office on Aetna web site and that it shows you guys are taking new patients. In fact Aetna referred me ti your office. When I phoned this office, they booked my appointment with no issue. But upon arrival, the front desk receptionist is very rude. The receptionist said that I will need to call Aetna to verify if my insurance PPO or HMO. It was such a frustrating experience. After 15 minutes, I decided to leave. It is not worth my headache. As a new patient, I did not feel welcomed but judged. I was treated and talked to with disrespect and treated like a minority and outsider. The demeanor along was filled with discrimination and discomfort. So I told them that if you do not want my business, its Ok. im happy to leave. So I left.

Dr. Patrick Moore removed my broken tooth . I was very impressed with Dr. Moore's honesty and…read moresincere concern for his patients. Dr. Taylor Sutherland is also one of the nicest dentists I have seen in my 70 plus years on this earth. Her concern for her patients is remarkable and she has a way of making you feel like you are special even when you are being a little challenging. In response to some of the previous reviews regarding payment of dental services, I would like to say that several times when I was given an estimnated cost of service, the actual fees were less than originally stated. I was not asked to pay the original amount and then wait for a refund. I was asked to pay the adjusted amount (which was a nice surpirse to pay less than anticipated.) As a senior citizen, I would recommend Dr. Moore and Dr. Tayhlor Sutherland to anyone who needs a little extra patience when having dental work performed.

10/10 The people here all made me feel welcomed! All very knowledgeable of their task at hand and…read moreteach you during every part of the treatment while they are doing it. I found my dental home.