If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

Son had wisdom teeth extraction. They did not supply a quote until 2 days prior to procedure, even…read morethough I requested one twice, several weeks in advance. Any time I needed to call them, had to call multiple times due to no one answering phone. On day of procedure before starting, discussed an impacted tooth and that they could expose and move said tooth since they were already in his mouth. They never said it would have an additional charge until after the procedure was done then said they would advise of amount after sending to insurance. 1.5 weeks later I get a bill for nearly $1,300.00 which was more than I paid for the 4 wisdom teeth to be removed. They refused to discount the additional charges, which were not covered by insurance. They only supplied a little gauze for after care. Other surgeon offices provide enough gauze for full aftercare as well as ice packs. I was treated as if this place only wants your money, they do not care about the patient or treating people like human beings. They also switched the location from where I made the appointment, but no one told me this until the day before when they called to go over what to do before coming in.

Fantastic experience. Dr. Dan Nielson has a phenomenal personality and eased my anxious teenage…read morechild's fears instantly, which she later dubbed "talkasthesia." The office is clean, organized and appears to be a well-oiled machine. The procedure and post-op instructions were very clear and the office team a thorough in every aspect. Dr. Dan personally called the same evening of surgery to make sure my kiddo was doing well. I will definitely return in two years when my next teen is ready to have their wisdom teeth removed.

Shout out to Dr. Mike Isaac and his team of Angie, Sarah, and Val! Thanks for showing so much care…read morefor my wellbeing!

Dr. Blum performed an absolutely beautiful wisdom teeth extraction on me. I was a bit nervous, but…read morehe mapped out the procedure and explained it to me. Not only smart and talented, but also fun to converse with. He makes you feel very comfortable. He put me to sleep and I woke up status post surgery in little to no pain. I'm 1 day out from my surgery and have little swelling and pain. He also performed my brother's procedure, which also turned out very well! I'll always be recommending him for oral surgeries- the best ever!

I went in for a routine cleaning as a new patient to this office. They decided on a deep clean…read more According to all other practices in the area the services I received should have not exceeded $2400. They charged my insurance $4200 and charged me over $1000. I have also had the procedure done a few times in the past and never needed anesthesia. I was told I have to have anesthesia or they would not do the procedure. I refused the treatment and they still charged me for all future procedures. They illegally made me choose between anesthesia and my right to choose or make me pay anyways. I have called and left messages but they refuse to answer and remedy the situation. So I already have it in the works through the dental board of kansas and bbb. Next is the cfpb.

I've been a dental patient with Kremer & Forbes for the better part of a decade and I have followed…read morethem from their Shawnee location, occasionally to their Mission location, and now to their Lenexa location. No one can *make* you practice good oral hygiene; regular care is not a luxury, it's a responsibility. The dentists with Drs. Kremer, Forbes & Associates have always been very up front with me about my areas for improvement and things to look out for as I get older. They offer general dentistry, restorative care, and cosmetic dental services all in the same office. I am always impressed with advances in dental technology, my most recent experience being a three-dimensional scan of my upper and lower teeth. Gone are the days of biting down on trays to get an impression! This scan even shows areas where my teeth are experiencing more impact, potentially making me a candidate for an Invisalign experience. Amazing stuff! The office staff is always friendly and organized, and scheduling is super easy. Even if I have to make changes, they have always been flexible with either my appointments or appointments for my children. This practice takes most dental insurance, but be sure to check before making an appointment for services. Kremer & Forbes has a great location, excellent staff, and outstanding dentists that I trust with my dental care.

I had my wisdom teeth removed December 2017. Before my procedure I paid $150 which is what I was…read moretold I owed after insurance. Fast forward to May 2019 I receive a phone call letting me know I actually now owe more. June 5, I receive a bill from Shawnee Oral Surgery for $179 additional payment. June 20, I receive a notice that my account is being referred to a collections agency. I was billed FOR THE FIRST TIME a year and six months later for almost $200 and given 2 weeks to pay it. I ended up having to pay double what I was told I owed at the time of surgery! If you don't have endless amounts of money that you are able to shell out with no notice then I don't recommend going here for your procedure as they may suddenly hit you up for more $$ years later!

If you have a need for oral surgery, and you probably would only know this if you visited an oral…read moresurgeon for a consultation, then I cannot recommend Dr. Oakley enough. I had a fairly involved procedure done near the end of 2024, removing a cyst from my jaw (hey, too much HIPAA!) and Dr. Oakley was extraordinarily thorough with the process. I have been back for follow-ups several times, getting X-rays and consultation with Dr. Oakley. He is always thorough, explains everything at my level, and is available for me to contact him should I have any issues. Absolutely top-shelf doc! His staff is friendly and helps to accommodate your schedule, they take most insurance, and they work with you during the entire process. While I hope that you don't have to have an oral surgery procedure, just know that if you do, this is one of the best places you can go in the Kansas City area.

If one star even. My girlfriend had THE WORST experience getting wisdom teeth taken out. First they…read moredidn't have the proper equipment on site for original procedure, making her wait an extra hour under anesthesia. Then on her follow up the next day we were informed that they hit an artery on the initial surgery and they are having trouble stopping the bleeding. I was told the doctors friend had something like this happen to him so they are calling around for a solution as we are 2+ hours into the follow up visit. All the while I am not allowed to be back in the room at all for either procedure to talk to doctors or my girlfriend. I would never recommend anyone use this doctor or staff for any procedures.

Dr Scott and team were amazing. I was worried, went in for an extraction. I was awake and felt…read moreno pain. Highly recommend!

I was referred to Dr. Scott Barber for a tooth extraction. I had never before had a tooth…read moreextracted, not even a wisdom tooth. As a result, I did not know what to expect, and I had heard stories about the need for pain medication afterwards. But it could not have gone more smoothly. Dr. Barber, his nurse, and the receptionist in the lobby were very helpful, friendly, and professional. Everything was clearly explained to me in advance. The extraction was done rapidly and efficiently. It is now seven days since the extraction, and I have not even needed to take an Aleve or anything else. The discomfort was minimal. I have total confidence in Dr. Barber. If you read about him on his practice's web site, you will find that he is Board Certified with excellent credentials and experience. If I should ever again need a tooth extracted or any other kind of oral surgery, I will most certainly choose Dr. Barber.

Highly recommend Dr. Tyson Marrs. He made me feel very comfortable with my first extraction and…read moreimplant. Seven years later I'm back again because I knew that I would be in good hands.

I had a wisdom tooth removed by Dr.King at the Olathe office on the morning of October 29th and it…read morewas not an extremely pleasant experience. I had filled out the online forms noting I had anxieties and needed anesthesia. I was asked twice by both an assistant and the Dr. if I had anything to eat or drink prior to arrival both times the answer was no. The photo below shows that Dr. King had attempted to administer an IV for the anesthesia however was informed the vein moved???? Instead without approval they being the team decided to put a Nitrous oxide mask over my nose however, I was not getting relaxed one bit nor was my anxiety dissipating. This was all happening while the Dr. was extracting my tooth. Again without my approval and no way to communicate, they used two rubber straps and strapped my arms down to the armrests of the chair

I got a bill for over $900 and was told that my single front tooth removal took over an hour of…read moresedation. I already paid what I thought was my sedation fee. Look out for these scammers.

Dr. Fain was great. He is so nice and has a wonderful bedside manner. He even called later that…read morenight to see how I was doing. He was very fast, efficient, and comforting. I'd use him again (although I hope I dont have to) and would highly recommend him to anyone.