I came here today to exchange a part I bought incorrectly from here. I brought in the old part so I…read morecould get it right this time. Carrey helped me out immediately and was excellent in helping me to ensure I got the right part this time and to help me exchange it. He even ensured I got their discount card to help me on my future purchases as well. He found the part an was able to to order it with 2 day shipping. He went above and beyond and asked Richie, a co-worker that's been with the company for 24 years and was able to get it delivered from a shop in Queens the same day I came in. I wasn't even upset at having to wait a couple of days but this was an excellent experience because of their effort to ensure I had my part as quickly as possible. There's a small parking lot shared with a laundromat. I would guess that it holds about 10 cars. There's plenty of nearby street parking however metered and unmetered. It's also easy to find and accessible by public transportation which is a couple of blocks away. I highly recommend this store for your auto parts!

I was completely ignored from the moment I walked into the store. I asked one of the staff for a…read morespecific item & his response was...." I don't know, try looking over there" as he pointed towards a shelf. There was no attempt to assist me. Very disappointing experience.

Closed been about a year.didd a lot of business with them. They were helpful in getting parts and…read moretheir prices were quite reasonable..Evan met mechanics there that helped...the brothers were great ...will miss them and their business...

Great guys, Great service, Diligent, hard working bunch of guys who helped me get an old part for…read morean old motorcycle (mirror for a Honda Hurricane 1989). The owners Dan and Ken were so honest and helpful that I needed to write a review. Thanks Guys for all your help. For the past 20 years I've sworn by Danken for all my car and motorcycle parts.

I've had nothing but good experiences with this shop. Excellent customer service. The…read moreowner/manager Tom is a very nice guy, very accomodating, and honest. Much better to deal with than some of the other shops that rush you in and out.

There's many things wrong... They are way over priced... There customer service sucked, they very…read morerude,they gave me the wrong parts, no refunds. It's like they have a kid running the store. The manager is worst then the workers... They sold me the wrong part $ 92 so I had to walk to Another Auto part store since my mechanic already had my car in pieces... I got the same part for $35, mind you the manager charged me...I had to go back and literally fight for my refund...

Came in with some questions. I bought some pads, rotors. When I had got home I realized they had…read moresold me the wrong parts. I was upset over the whole situation and ended up leaving. I feel the service could have been better given they paid more attention to what the customers were ordering. The service was usually good and I have came here in the past without any problems. Just a bad day I guess

Always helpful staff ,Knowledgeable about parts, even helped me set up the grease gun I purchased.read more

Verified inventory and price. Sent payment form and shipping label for part- never shipped. Called…read moreto check status..."Uh, maybe it sold to someone else" was the excuse. Same part is listed higher price next day. VERY dishonest and unprofessional

Great place, came here for parts for my 2016 Jeep Grand Cherokee. Willie and mike both helped me…read moreout, very professional, they know their stuff.

I have been to other locations and they weren't as welcoming…read more I like this one. They appear to be pretty honest with assessing what the car needs. They do offer coffee while you wait. A comfortable waiting area. They have called me while I'm waiting to give updates. I am able to make appointments on line. The service requested is always taken care of. Can't complain about the value, everything in the world is expensive.

This has been a horrible experience!! Both with the specific location I went to AND (most…read moredisappointing) with the 'complaint department'. When I spent $700 for new tires (a) I had to wait FIVE hours (b) they never balanced the tires (c) they left off every single vlave cover I called immediately at 800-737-2697 and was given a case # (#318669) and was told my concerns were being expedited - and that a supervisor would call me back the next day. This was on April 9th. I have since called a total of THREE TIMES asking for someone to help me resolve this and still no one has ever called me back. It is now April 20th and have given up. At this point it appears that Pep Boys has simply taken my $700, left me with unbalanced tires that will wear out prematurely ... and even the corporate office does not care in the least to even respond to my concerns. After being a Pep Boys customer for 40 years, I am now sorry that I ever decided to bring my car there. I will never again recommend anyone to use Pep Boys again.

Great customer service for all your special parts they will accommodate 5 star service thank you…read morefor your help action limousine inc 732-754-4660 www.actionlimos.com garwood nj

Great customer service, and the staff is extremely knowledgeable and friendly. will go back for…read morefuture projects;