Tuesday, Sept. 15th we were to arrive at Alaskan Inn (AI) that afternoon. We were really looking forward to a peaceful nights rest. We had to be in Ogden only one day for business so I thought it would be great to book this presumably nice place...WRONG! Our flights had been drastically changed, so we contacted the Inn early in the day and let them know that instead of arriving that afternoon our flight would get us in late that night. They said, "Fine, we're in the office until 11 pm and available after that, just ring the bell." We'd been up since 6 am, at the airport in Nashville at 9 am which re-routed our flight which was to have been from Nashville to SLC instead from Nashville to Baltimore, Baltimore to Oakland, CA and then Oakland to SLC...a very long day. I called when we landed around 10 pm at SLC but no answer. We got our rental car and drove directly to AI. We arrived after 11 pm but before 11:30 pm. I went to the office and rang the bell and WAITED. NO answer. Rang the bell again and WAITED. NO answer. Did this a few times, NOTHING. Then went to the car and called. NO answer. Called again. NO answer. Did this several times but nothing happened. Then turned the lights on the car and swiftly bopped the horn lightly, NOTHING happened. WAITED and NOTHING happened. Did this several times...NOTHING HAPPENED. Remember, we were tired, it was a long, long day and all we wanted to do was SLEEP. That's all! After NO activity, NO response, NO indication that anyone had plans to do anything...I finally laid on the horn to see if that would motivate anyone to come over or come out. NOTHING HAPPENED!!!!!! We finally decided to leave and saw a woman who looked like she was out of the SHINING or DELIVERANCE standing at the front door of an immediately adjacent cabin just staring at us and tapping her foot in dismay. She NEVER bothered to try to make contact with us! She KNEW FULL WELL EXACTLY WHO WE WERE, a late arrival. But she stood there staring or rather GLARING at us and made NO EFFORT WHATSOEVER to make any contact. I parked the car again, now frustrated and exhausted and walked OVER TO HER because she couldn't be bothered to try to make contact with us, and said in a very respectful tone, "We're the Crowley's. We're tired and we'd just like to go to our room and sleep. I realize we're a little late, but we notified the Inn." She still just GLARED at me with no response and I said, "Look, I know it's a little late, I assume you're the manager, could you just please show us to our room?" She muttered, "Power's out." I said, "That's okay. We don't care. We're really tired. Surely you have a battery operated Lantern or flashlight. Could you please just show us to our room? All we want to do at this point is SLEEP. Power out is fine." She continued to tap her foot, never bothered to answer other than to say again, "Power's out." I said, "Yes, I realize that the power is out, but ALL WE WANT TO DO IS SLEEP! Can't you just grab a flashlight and show us to our room." Her response was, "Power's out." And again, I said, "Really, you run an Inn in the mountains and you aren't prepared for a power outage? You don't have a flashlight or lantern?" Her response as she continued to glare and tap her foot was, "Nope." Any other place would have welcomed our slightly late arrival, would have said, "You must be the Crowley's, I was expecting you. You must have had a very long day. I've got some bad news. Our power's out. If you want to stay elsewhere I can try to make a few phone calls or give you some suggestions or if you're tired and just want to sleep, I can show you to a room and you can use this flashlight (or lantern). It will be primitive but it's better than sleeping in your car or trying to find a room this late at night. How can I assist you?" Instead, we got this super creepy woman from a horror film (it felt like) that simply GLARED AT US THE WHOLE TIME and didn't even attempt to assist in any way to accommodate our needs! We were utterly shocked and perplexed and as God is my witness, that's EXACTLY what happened...EXACTLY!!!! At 11:45 pm (now) at night we had to drive down the mountain and search for an available hotel room! We had to drive 20 minutes from Ogden to Layton to find a room, had no food and got settled around 1:30 am! THANKS AI - NOT!!!!!!! Shameful, disrespectful and NO service industry behavior at all! HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE! STAY AWAY FROM THIS FREAK SHOW BACK WOODS DIVE! By the way, I called the following morning to ask for a refund and whomever I spoke with (a man) became immediately defensive as well. No way to run an INN...shame on you all! read more