Alaskan Fireplace replaced two gas fireplaces and did an awesome job. Very professional staff. Highly recommend them.

I accompanied my mom to Alaskan fireplace to look for brick or stone to replace the ceramic tile she had on the front of her current fireplace. She had a fireplace mantle made and explained to our salesman what she wanted and showed him photos of the mantle. He said that will never work. My mom told him again what she wanted and described what she had and he told her again that won't work. He even asked her if he needed to speak slower so she could understand!! She then went to Burlington fireplace where they understood and they were able to assist her and her fireplace turned out spectacular. If you want kindness and good customer service Alaskan fireplace is the last place you should go read more

We had called several fireplace companies to come out and give us a quote to have a gas insert installed. The 1st company that came out really didn't provide any information and showed us any photos of what we be getting, gave me a quote and left. Then we had Alaskan Fireplace come out, Ken, came with everything he needed to show us what we'd be getting, explained to us all the details, left us with a quote. He was fantastic! We decided to go with Alaskan Fireplace based on Ken's quote and his recommendations. We went to their store in person to see what we'd be getting for our money and we ended up doing an upgrade. Their store is huge and a lot to choose from. Their entire staff was very helpful with helping you to make the right decision for your home. They came out to do their install, fantastic!! Very professional & clean! They explained everything to us before they left and the fireplace works perfectly!! I would HIGHLY RECOMMEND Alaskan Fireplace for all your fireplace needs!! You will not be disappointed! read more

Stopped in today to check out various inserts. Great selection but even better was a very well informed young lady Jennifer. She knew everything there is to know about fireplaces. Very impressed and can't wait to get home and measure my fireplace to see what fits. If you need some heat see Jennifer. read more

Ken Doubek and his team at Alaskan Fireplace did a great job helping us select our fireplace, then did a great job with installation as well! read more

Alaskan Fireplace - Beautiful new gas insert! Thanks, Alaskan Fireplace! - Fireplace Services Near Me - Sturtevant, Wisconsin

My fireplace would not ignite so I called Alaskan Fireplace to get someone out. Ken was very kind and helpful. He gave me some troubleshooting tips to do myself. He could have sent someone out and made money on me, even though it was something minor. His tips worked and I am now sitting in front of my toasty fire. I will definitely call them when I need to replace in the future. read more

Our experience with Alaskan fireplace was fantastic from start to finish. The salesman in the show room was helpful and directed as to the exact insert that fit our budget and our decor. Setting up our appointment for installation was a breeze. The two installers were pleasant, professional, and completed the job efficiently. They showed us how to use the insert and we were able to enjoy the beauty of our new fireplace immediately. We enthusiastically recommend this company. read more

I called Erik, the owner at Alaskan Fireplace regarding buying and installing a Vermont Radiance Gas Stove/Fireplace. Best call I have ever made. All the people at Alaskan Fireplace were great to deal with. Ken answered all my questions and the two installers Zach and Eric were fantastic. Erik, the owner was easy and very fair to deal with. They took their time and did it right the first time. This was a first class install and I couldn't be more happy with the Radiance product and the service supplied by everyone at Alaskan Fireplace. If you are in the market for any of their products, go no further, they are simply the best. This is a real quality company from top to bottom. Thanks Chicago Bob in Lake Geneva read more

I purchased a gas fireplace insert here which promptly stopped working as soon as the warranty ended. I called Alaskan for service and they said it was a 3 week wait. I waited because they are the only option around. When they finally arrived the serviceman spent 10 minutes installing a small part and left saying I would be billed. The bill arrived and I was shocked to see it was for almost $200.00. When I complained the woman said it was their standard charge and I had been advised of it when I called to schedule the service. I was never told any prices and certainly did not expect such a high cost. In my opinion it is shoddy business and if their is anyone else doing this kind of repair I would suggest calling them for a quote before I would call Alaskan again. read more

While looking for a company to replace our existing fireplace, which was unusable, I referred to social media for peoples recommendations. I had several say Alaskan, but it was the text from a close friend who saw my post that prompted me to make the call to Ken at Alaskan Fireplace. He came out to our house and brought cardboard cutouts of several different fireplaces so we could get a visual. He gave us a quote and invited us to come to the store to really get a look at different options. We went later that day and again Ken walked us through how to use the different units and the different options we had for the aesthetics. We made a choice and set up an install. The install went extremely smooth. The two man crew worked quickly to get the job done. They laid down drop cloths on the carpet and cleaned everything up at completion. They walked me through how to operate the unit before they left and showed me how to remove front panel to clean. We couldn't be more pleased with the job Ken and his crew did at Alaskan Fireplace! read more

I highly recommend Alaskan Fireplace. They are great with each step in the process. For me I converted a wood burning to gas. From sales to install all Aspects were handled with professionalism and honesty. read more

Was the most professional and most reasonably priced in the area. I need to convert from wood burning to gas and the folks over at Alaskan Fireplace were the absolute right company for the job. You can't go wrong but using them! read more

Great service great product so far. Couldn't be happier.

Excellent service. We had an issue with the fireplace they installed almost 5 years ago (well past warranty). We figured we'd have to pay a technician for a service call, but Ken walked us through it over the phone. Ten minutes later, the problem was solved. Highly recommended. read more

Called yesterday because the pilot light had gone out on my gas fireplace. They were very patient in helping me to get it started again. Would recommend! Thank you! read more

This company is top notch. The owner knew what he was talking about and the installers were phenomenal. The fireplace looks amazing and works better than I ever thought it would. This weekend we ran it most of the day (we are in the northern Chicago suburbs) and I had the furnace set to 62 and it never kicked on with the fireplace operating. Great Job. read more

If your looking for a woodstove or fireplace this is the place to go. I was helped by 2 people when we entered there. They knew there stuff and answered all my questions. I felt that they were also honest and there prices were fair.When the time comes that I get a wood stove I'll get it from them. read more

Asked for them to come out and give me an estimate for an insert into my current fireplace. They did not show. I called and they did end up coming to the house a couple days later. They showed me a couple options but they would have to give me an estimate and would call me. I agreed. I never heard from them again. I guess they don't like money or customers. read more

I bought a home in July that had a wood burning fireplace. During the inspection we learned the Chimney may have some problems. After closing we had a chimney company come out and found the chimney had a fire about 20 years ago and not repaired correctly. We initially took a ride out to Alaskan Fireplace to see about an electric fireplace. We learned that we could convert the fireplace to gas without rebuilding the chimney. A couple weeks later Ken came out to the house to inspect the fireplace and offer suggestions. He had some great thoughts and we immediately followed him out to the store to visually inspect the recommendation. We loved it. A few weeks later his team was out to install our new gas insert. They did a great job, cut some brick out, and ran the gas line. The fireplace was cleaner than before they began. We are extremely happy with the results. read more

Apparently the fireplace insert business is recession proof. I tried to get a fireplace insert installed and got the brush off for 45 days. After leaving calls and messages I drove there and the place is a mess, They don't have my quote, the "showroom" is torn up and the guy was extremely rude. He criticized me for driving 15 miles to see a "showroom" without calling first. Hey I am from California! We drive 15 miles. We like seeing the product before we invest $6,000. I m looking for another place. read more

I took a chance and used Alaskan Fireplace for a problem I was having with the cord gasket or the way the door was sitting on my wood stove. Yes, folks, the hourly charge for labor is $165, so be prepared. They did inform me of the charge prior to service. Another nearby company wanted $200, and that was just for the service call, nothing else. I spoke with Ken who helped me trouble shoot the problem I was having, and eventually sent one of his technicians out. It turned out the seal was just fine. It was worth the peace of mind, as my kids sleep downstairs when we have fires burning during the winter. Ken was absolutely professional, and his technician, Craig, uses wood heat in his own home and has alot of experience in the field. I will use Alaskan again, and my next wood stove will also be from Alaskan. They have regained my trust and respect!! read more

Bought a Napoleon Grill there today, awesome service, great knowledge of product, thanks Ken.

Selling my house and needed the fireplace checked. Found them online and I live out of state so had to contract this site on seen. As it turned out all that needed to be done was a pilot lite. They were very accommodating and easy to work with having to deal with everything over the phone. Would highly recommend them. read more