Pratt's Chimney provided excellent customer service throughout the process and the work they did…read morewas amazing. Dan and his son Jacob converted my fireplace to gas and they made the whole process so easy. Very professional and personable, and I very highly recommend!

Great job on my chimney repair! These guys know what they're doing at a fair price. They are my go…read moreto for chimney repairs and maintenance!

They emailed me soon after my request. They were upfront in their email with information I needed…read moreto know. I responded, thanking them and looking forward to scheduling an onsite estimate. But they never called me to schedule an estimate. I understand they are busy, but after the informative email, I was looking forward to getting an actual estimate, and that never happened.

Great service! Our home had a crumbling chimney, after getting an estimate and sending a deposit, I…read moregot a call that they were able to come and fix it much earlier than expected, despite the fact that they had not received the deposit yet. Polite, quick, and neat. Chimney looks great!

Forced to drop stars. Context:…read more First job (concrete slab) was as initially described. But upon completion back in September, Dan stated he would seal at no cost "a month after" - that didn't happen. His commit to doing so is the only reason we didn't do it. As a result, it got beat up with the constant weather events and will need to be resurfaced. But second: we contracted with him to do a gutter replacement well in advance of the forth coming rain. It took almost 4 months before he showed. He offered a discount off of the price; then when he finally did show, he only removed some of the existing gutter and left without installing any new. He even left his ladder behind for some reason. Multiple emails for followup status have gone unanswered. It's the lack of communication and unfinished task (which can cause roof damage) that forces star drop. Previously he had indicated that they moved "far up north" - so it's possible he needed to change his service area but hasn't. That's on the business though; if you accept a job and money for the job, you complete the job as agreed. Which might mean something as simple as booking a hotel nearby for a week until the job is done or something.

From the owner: General contractors for your home repairs. We service roofing, siding, gutters, chimney repair,…read moreflooring, painting (interior and exterior), kitchen cabinets, tuck pointing, glazing, fencing, decks, gazebos, and patios. If you need it done chances are we have a professional to help. We do not service plumbing or electrical repairs/installations.

Romen was great! communicative from the time I made the appointment to calling at our appointment…read moretime to update me on his ETA. He was thorough in his investigation of the problem and did his best to fix our chimney with the most economical and lasting quality solution. I highly recommend!

Coast-to-Coast did a great job fixing several small brick repairs around my house. Their quote was…read morevery competitive and fit me in their schedule in just a few days. Plus the work quality was excellent, the bricks they replaced matched up perfectly with the others.

Could not be more impressed. Peter was able to fit us in just a few days and did a thorough job…read moreinspecting and cleaning our chimneys. A thoroughly nice and honest guy who wants the best for his customers. Did not try to upsell anything. I would trust his advice complete.y Absolute must use company.

The cap of our chimney flew off in last weeks wind storm. Peter came out (when others said it would…read morebe weeks before they could help) and put it back on same day. Super fair prices. We are SO grateful for how easy he was to work with and efficient and fair. Thank you Peter! Will be recommending to everyone we can.

We bought an older home with a fireplace a few years ago. We tried using the fireplace a couple of…read moretimes, which resulted in our house being smoking. A friend recommended Elite. I was able to get an appointment quickly. Alex come out for the evaluation, very professional and informative. We decided to repair. Alex and Ray our repair.They were fabulous, and respectful of our home. We could not be happier and can't wait to use our fireplace.

Extremely unprofessional communication when questions were asked regarding the invoice. Refusal to…read moreitemize charges and then threatening to charge us finance charges less than 48 hours after we received the invoice and asked for clarification.

Unethical business practices - expect retaliatory public defamation from Actual Malice if you…read morecomplain about this business. How many of their reviews are legit? How many bad ones were removed after their bullying - as they are doing to me now? Erik never sent me the requested additional quote as they said he would. Finally replied a week later to say the refuse to do the chimney repair without a valid reason. I then posted a 2-star Google review after my time and effort was wasted working with this company's reps. Within 2 hours, my own small business suffered a fake negative 2-star review on Google from someone who never hired my business, retaliation for my review constituting 2 violations of IL law: Defamation PerSe and Actual Malice. Watch and see as this company anonymously posts a fake negative review of me and my business on Yelp.com out of unethical retaliation...

Highly recommend! Everyone at the Company I've interacted with has been very friendly and explain…read morethings well. We had a complex issue with our chimney and Chimney Crafters presented the most pragmatic solution. The Valor insert they installed is better than I could've imagined.

Nick was so helpful! Prompt, kind, Honest and gave me a wealth of knowledge for my options!…read moreDefinitely recommend Nick and his partner. Nick spent a lot of time explaining things to me and giving me different options. I can't rave enough about how satisfied I am with the appointment. I was unfortunately unable to convert to woodburning at this time, if and when I decide to, there would be no one else I would even consider calling! Thank you again and also please thank your partner I did not catch his name, you guys make a great team!

Nick helped us with a very difficult wood burning insert replacement and installation. He was not…read morefinished until he thought it was perfect. He was very responsive and kept us informed regularly as pieces were back ordered. The new insert looks and works great!