We had an apparently slow leak around our chimney and through the top crown [cracks] that had caused significant damage in our attic before we discovered it. I called Pratt Chimney and Steve came out within a couple of days to give his evaluation. We needed to have the chimney repaired, attic restoration for water damage, and drywall replacement and painting done. Steve worked us into their cramped schedule in order to prevent further damage as much as possible. Work was scheduled to start a couple of weeks after the estimate. Because heavy rain was expected before the scheduled work start date, Pratt came our and secured a tarp over the chimney areas to prevent further damage. Brad and his assistant were amazing, courteous, and hard working, completing the job with the required follow-up to allow concrete to set properly, perform water testing, et al. The thorough water test of the chimney and the flashing around it revealed further leak points which required full replacement of the flashing by a Pratt Sub-contractor. Final test showed no leaks. I was then able to schedule the other repairs that were required to complete the attic and room drywall damage abatement. One other thing, the original work was completed in June 2020 [I thought that I had entered a review at that time, but it appears that I did not :-(]. In May, 2022, We noticed water dripping in the basement from an apparent leak around a sewer vent pipe [not associated with the chimney]. I called Pratt to see whether I could get their sub-contractor who did the flashing on our chimney to repair this job. He was not available to me, so Steve sent one of his guys out [another super courteous young man], who went on the roof and caulked around the vent pipe, as well as the exposed nail heads there and around the attic vents. All I can say is that I would recommend Pratt's Chimney without hesitation!!! read more

Ten stars to Pratt's Chimney Service. I highly recommend them. They are professional, knowledgeable and trustworthy. Andrew, our technician, was diligent and very successful in removing soot from our beautiful limestone fireplace. He understood the challenge and complexity besides being very tidy in the process. Kudos to Pratt's. You can't go wrong hiring them. Many Thanks!!! read more

Great reliable and honest chimney service. Used them for a new crown and 2mdampners. 5 years after dampner installation 1 could not be closed. They came back out and fixed the issue (no replacement needed) under warranty! Great guys. read more

Two non-CSIA-certified technicians have cleaned my chimney, and everything works just fine. Choosing to Join an organization does not mean you meet the "highest industry standards," especially when a trusted company doesn't list Pratt as a company to work with. read more

Pratt's came out a few years ago to inspect and clean our chimneys. They were reliable and thorough. Then a few days ago my husband and I heard squirrels in the chimney. Steve came out same day to inspect. He was awesome. So helpful. Highly recommend working with Steve and the rest of the Pratt team. read more

I would not recommend this company, I had a technician come out to evaluate our fireplace and they quoted us over six thousand dollars for a full chimney liner replacement. Take in mind our fireplace had not been used regularly in over 10 years so I was hesitant to drop that kind of money off one evaluation. I had two other companies come by to get a second and third opinion and both agreed that a liner was certainly not needed outside of maybe a regular cleaning if you use your fireplace often. Trust your gut and get a second opinion just in case. read more

We needed an evaluation on a chimney in a home that we inherited. Thank goodness we got them out to have a look because there were some pretty important structural issues that needed to be addressed. Josh actually showed me the inside of the chimney with a camera that ran through an iPad so I could see what he was talking about as he described the issue. Josh, Kyler and the rest of the team were communicative, courteous, efficient and extremely professional. In order to complete the necessary work we had to wait for warmer weather and the first chance they had, they were right back out to finish the work. I really appreciated the work ethic and communication and will absolutely have them back out when it's time to do a cleaning. Thanks friends at Pratt! read more

Excellent repair of chimney flue and converting to a gas fireplace. Reliable and professional.

We had our fireplace converted to gas starter and wood burning from gas only. Andrew did a fantastic job. I have nothing more to say than this company is awesome. I will use them for all of my chimney/fireplace services moving forward and recommend them to family and friends. Plus they are Veteran Owned!!!! Thank you for your service!!! read more

HIGHLY RECOMMEND!!!!! We had two different types of repairs done and what a beautiful job they did on both....prompt, polite and very considerate of your property and home. Steve was a pleasure to deal with, a true man of his word, can't say enough good about this company and everyone that works there.....if you want an honest answer and the job done right, then LOOK NO FURTHER, you won't be disappointed. Thank you, thank you, thank you. Debbie & Craig McDonald read more

Have nothing but good things to say about Pratt's. As a first time homeowner I was pretty nervous about tackling our 100-yeard-old home's chimneys and fireplaces, but Ethan, Dylan, Sam and Josh at Pratt's were excellent to work with. They did a thorough inspection of every flue and firebox and recommended liners (that were clearly long overdue) for our service flue and from there on it was great to work with them all. They were not only polite and on schedule, but went above and beyond to make it happen in the day despite encountering challenges. I have no doubt that we will work with them again. read more

Not the cheapest nor the most expensive. I felt the work was done very well and the costs were honest. New chimney looks great-the liner and insulation makes me feel safe. Everyone was neat, they cleaned up all the debris- and left the property spotless. read more

This is a long story so stay with me, if you need this kind of work ,you need these guys. Our chimney was crumbling, not the mortar, the bricks were breaking down. On my initial call to the company, I spoke with Brittany. She was very nice and told me about the company. Also, it is Veteran owned . That means a lot to me. We scheduled an appointment for an estimate. Matt came over and inspected the damage we had discovered. He knew exactly what was happening, why it was and the procedure to fix it. They were able to do the job within a couple days. This seemed like a fairly trechererous job. The house has 4 levels. Basement to attic. The only way to remove the brick was in big buckets, up and down the stairs.Then it started to rain...hard. They just put ponchos on and kept moving. Amazing. They were at our house 12 hours.. The crew was Matt, Sam and Dylan. Super nice guys and so respectful of our home. The real mind blower was that when they left, you could never tell they were here. They swept the basement and hosed the driveway. Then Sam insisted on mopping the hardwood floors. I have never been treated so well. Matt finished up the business end of the deal. I told him our insurance company, I won't say who, (state farm), was giving me a ration. Anyway, Matt said have them call him if they try to deny. As you can surmise, I highly recommend this company. Wonderful people and they are dog friendly!! read more

Pratt's did a great job on our chimney! When our home inspector suggested we have a professional chimney service look at the flue before using the fireplace, we researched several companies before choosing Pratt. We chose them based primarily on the reviews, and we're glad we did. They were fantastic every step of the way. They showed up on time, were very professional, and followed all COVID protocols. Bryan used a camera to view the inside of the chimney and explained what we were seeing on his screen as he went along. When it was time to do the work, they were again punctual and professional. We will use them for annual cleanings from now on. Highly recommend! read more

What a great company! They were so busy I had to wait about 2 weeks for my appointment, but it was so worth it! Steve was so nice and honest! Told me we didn't need to have the chimney cleaned yet!! They are a proud patriot owned company, I highly recommend them!! read more

Removed old clay tile lining. New stainless steel chimney liner, new top flu cover, new gas burner and log set. If you need chimney or fireplace work done, call Pratt Chimney. If I had a complaint, I would show it here. But, I have no complaints at all. Everything was perfect. I started with another larger company and ended up calling Pratt Chimney. read more

Brian came out today to inspect and estimate service for our chimney. He was so honest that he told me we did not need service right now because of the new liner we have. He took the time to explain to me about how this liner affects the need for service and when we should call this company for follow-up. It was a joy to receive such an honest appraisal and not have to spend money for something that was not needed. I fully recommend this company, and the quality of the people who own it read more

Pratt's service was excellent. The owner does the work himself-they don't just send out a couple techs like the other guys. They did the job in a timely fashion and cleaned up when they left. I now have a working original fireplace in my vintage 1920s home. And oh yeah...the price was great too when compared to other bids! Neal-Northshore read more

We just had Pratt out to clean the chimney. I had used the other review to choose this company. I'm glad I did! They were on time, friendly, clean and courteous! Fantastic job. I would highly recommend. read more

Mr. Pratt was was here to clean our chimney last week and did an incredible job! He was on time, very professional and thorough. Not a spec of ash or dust was left anywhere!! I highly recommend this company. read more

Steve Pratt & his team fixed my 35 year old chimney for me. He and his team did an oustanding job, were on time, professional, and had a better price than several of his competitors. read more

I loved working with them. It's hard nowadays to find people you can trust in the service industry. Pratts is top notch. Great service. Very professional, on time, good communication. Highly recommend! read more

This chimney company is by far the best in the business. Steve and his team are professional, courteous, clean, and their craftsmanship is the highest quality. They helped me repair a leaking stove pipe problem that another contractor could not figure out and gave up. Steve's team figured it out ordered some parts and back in a week to fix it. If you have anything in your home that requires a chimney sweep please hire this company you will not regret it. read more

Had our chimney cleaned. They were on time and very carefull to be clean inside our home. They did not try to up sell and even fixed our glass doors for free. Would highly recommend. Super friendly and respectful of me and my home! read more

WOW! We are extremely impressed by the competitive price, communication, on time service, follow up and cleanliness! It is tough in the service industry to find a company as professional as the Pratt team. Great service~ Job well done!. We definitely recommend you do business with them! C&E read more

Update: Mr. Pratt contacted me personally to discuss this situation. He did mention that the nature of his call was to understand the situation that lead to the review. I explained that $200 was exorbitant for even a service call, much less what in reality was an estimate. He did refund the charges. read more

brad and his associate from pratt came out on a very snowy day to clean the totally full ashpit--and install a stainless liner for the hot water heater flue, which he recommended. brad explained everything really well, and is extremely knowledgeable. they were professional and courteous, and did a very fine job on the liner install and the ashpit cleaning, which is a messy task. the immediate area around the ashpit was well-tarped and cleaned afterwards. however, for the future, i'd suggest that any floors leading to the work areas are completely covered and protected because some ash debris from the vacuum ended up on the carpet, causing light stains which we were able to get out. i understand interior chimney and fireplace work is by nature, messy, which is all the more reason to take precautions before the work is performed. that said, i'd use pratt's again. read more

This is the company to go to for an chimney service. We were very pleased with the the work on two fireplaces and chimneys and competitive prices. Brad who came to do the work is extremely professional and courteous. He made sure everything was clean and put back in order before he left. I would highly recommend this company for any fireplace chimney work! read more

I needed to have two chimneys reconstructed and relined and wanted to have gas fire logs installed. The chimney work was completed in August 2016 and the gas fire logs installation was delayed because I couldn't get a plumber out to install a gas line before the onset of last winter. I finally got that work done and called Pratt back for the installation of the logs. With the holidays coming, I know the work schedule is tight. Steve Pavlin spoke with the plumber to be sure that work was coordinated with his. I appreciated that thoughtfulness because I was worried that there would be a gap in the work done by the two contractors. Steve came to my house last Sunday to install the logs. Perfect. read more

Steve, owner, arrived at my home promptly on Saturday. My main reason for writing this review is to award Steve for being a solution provider serving the best interest of his customers. I have a discontinued gas fireplace and Steve got it working. He also said he would investigate the possibility of replacing the thermocouple and quote me during the week. In short, he's providing options to fix equipment that's older. His only agenda was provide the best service possible. We chatted about the football playoffs before he left. Afterwards, I reviewed his website for the first time. He writes about a family run, veteran owned business, Obviously proud, obviously humble. There's a lot of competition for Steve. Give him a call. No doubt, you'll be a satisfied customer. read more

I will use Pratt Chimney Services for now on. The cleaning Steve did exceeded my expectations. Steve was very courteous and left now mess at all. He also took time to answer all of my questions. Highly, highly recommend!!! read more

Outstanding service - from Angie who takes the calls to Austin, Steve and Brad who did my service work, it was simply excellent. I had a new cap installed on my chimney chase, the chimney pipe cleaned and new firebrick lining installed in the firebox. Everything was done well, on time as promised and the job site was left immaculately clean. You can trust these folks to do excellent work at a fair price. read more

We have only lived in our home for a couple months and after a couple of bad rains, we noticed our fireplace had a decent leak causing us to use pots to collect the water. Pratt's was available to come out for a free assessment within a very quick timeframe. When Steve arrived, he took a look on the roof and instantly spotted a possible cause of the problem. Without hesitation he applied a fix at no cost (which he didn't tell me until he was summarizing what he saw and what he did) because it was an obvious possible cause of the leak. We were expected to get bad rain again the next day and Steve called me that next afternoon to see if we got water again. I was happy to report that we had ZERO water!!! Should we have future issues, we will not pause to call anyone else. Steve was great and certainly wanted to make sure his hunch was right. Service like that is what leads to future calls to Pratt's. Thanks again! read more

Horrible experience. If you value your safety, do not use this organization. The owner sent his son on the job who did not appear to have the required skills for chimney cleaning. Instead of simply cleaning my chimneys (which was the request), he went on to inspect my two chimneys telling me that the gas one needed to be converted to a wood burning, and my wood burning needed to be converted into a gas fireplace. He handed me a quote for over $5000 and failed to even clean one of my chimneys. While he was working on the gas fireplace, he blew out the gas instead of waiting for it to burn off. He did this at least three times and was playing with the gas--cranking it up and down during his voluntary "inspection". In turn, he LEFT THE GAS ON....which then leaked for a couple of days in my home. My contractor contacted the owner, who then said "my son says he did not blow out the gas" to which I was furious! I saw it with my own eyes. The owner, Steve, did come to my home the next Monday to meet the contractor any myself. While he refunded my money----there was no acknowledgement of the severity of the issue. Do NOT trust this group....a lack of skills in the service provider and a horrible business ethic of the owner. You are much better off going elsewhere, leaving GAS on in a home is a serious issue...one that a chimney company should understand. Be safe...stay away from Pratt's. read more