Patient and Helpful, I needed help, looking for a part to a cabinet lock. It was a custom size, so…read moreI was given a close by business suggestion. Knowledgeable help here! Offered help as soon as I went in the store. Was on my lunch from work. I will go back when I have time to shop.

My son had requested a piece of cut fiberglass from a hardware store on Douglas Avenue. This one is…read moreclose, so I go there, to see if they'd make the piece he wanted since I was there to get it & told them I'm not sure I'm at the correct hardware store.. Rather than look to see if they'd received any dimensions, the guy starts rolling on how they don't do these pieces ahead of time because sometimes people don't show up. Fine, I'd said that I figured they would wait until someone was there. Gave them my son's name, and the guy repeated himself about not doing it ahead of time, and if they had anything, it would be written down (waves his arm). He didn't even look, so I said my son's name again. He keeps repeating that they don't do it ahead of time. I told him again, he would have called with what he needed, and that he'd send someone to get it. So he asks me what he needs, and I said again, I don't know, he'd called a hardware store on Douglas with what he needed, and I'm not sure if I'm at the right one. He asks oh, he's not answering? Um, no, I don't even know what shape he wants, and he starts arguing over only doing 90 degree angles... well, squares & rectangles are 90 degree angles, and they're different shapes, and I didn't have a size. I was asking if they had the dimensions that my son called in so they could do it, or do I need to go to the other store. If he didn't remember the name, and there's no paper, the appropriate answer would have been, "No, sorry, we can't help you". Yes, I caught it the 1st time when he said that, and he's arguing about how I'm repeating myself. I was asking if they had the dimensions my son called in, it's a yes or no answer... And if that was a yes, now they can cut it now that I'm here, but no, the dude wants to go on repeat about not doing it ahead of time. So when I finally said I'm not arguing with him, he called ME ridiculous, when he clearly wasn't understanding my question, as a native speaker of Midwestern English. A pre-ORDER is not the same as pre-MADE. Just like you can't get a key cut without coming in with a key, fine, they won't cut fiberglass until the customer comes in to actually buy it... but did they get the request or didn't they? The answer would have been a yes or a no. Not an argument of what they do or don't make at the store ahead of time or not. Their customer service really stinks back there. The cashier was nice, though.

The service I got at the Racine Home Depot was exceptional! I was buying a butcher block counter…read moretop that was on clearance. I had already paid and the employee Ben B. Noticed the one I had picked out had some damage. Ben wanting to make sure I was completely happy took me back to the service desk where who I assume was an assistant manager Josiah who was on his way out the door, delayed going home to make sure everything was good with my purchase. Josiah got the manager Hussein. Because this was a clearance item Hussein couldn't get order a different one so he discounted the counter further and both Josiah and himself made sure the delivery fee was waved! Dealing with Ben B. Josiah & Hussein was excellent and will definitely go back to this store

One cashier helped me find the gift cards. Very nice, went to another cashier, gift card said Happy…read moreBirthday, no gift receipt printed. Why is this not automatically printed with "GIFT" Cards. It literally has gift in the name. How much register tape is saved? And she never asked if I wanted a gift receipt! She assumed they automatically printed, as they should! Train your PEOPLE!!!

I'm very impressed by the consistent quality of their product selections. And, when needed, the…read morestaff for their friendliness, professionalism and knowledge. I enjoy shopping here. I discovered new products every time I visit. The parking lot has adequate parking spaces. Shopping carts that you can take to your car to unload or drive up to unload. They have surveillance and will post your mugshot so, lite fingers beware, they prosecute or, their chainsaw will bring instant justice. I recommend starting with a hand. I recommend this ace for it really has practically all your needs. The shopping experience here is joyful and, after all, tis the season.

Large well stocked store with friendly and helpful employees. Brian was very helpful, and employees…read moreat checkout were very friendly.

I bought a Dremel 4000 about 3 years ago from Lowes in my area. I use it occasionally for craft…read morehobbies mostly, in the middle of a project last week it just stopped working. I called Dremel and they very patiently walked me through some "at home" steps to try and get it working. Unfortunately no luck, and of course it was well passed the warranty date. I was told I could mail it back to Dremel and a tech would go over it. I was advised if any fees became necessary I would be advised and given the option to repair. Today less than a week later I was surprised to find it back with no payment due. But even Greater was my surprise when I unwrapped it to find a brand new Dremel 4300. Just wow is all I can say, what a classy operation all the way around. You do American business proud. Thank you Thank you.

I reached out to the company because my 16 year old ROTO ZIP died and had hoped to either fix or…read morereplace it. Adrian, company representative, was very helpful in getting me a replacement tool that would allow me to continue using my attachments and shipped it out immediately. He also shipped an updated handle for ease in using the new tool. The customer support was superb and well beyond my expectations. Hats off to the company and most certainly Adrian. Dick Pinto

service and affordable prices make this the place to go. nice job everyone. Appreciate your effortsread more

bought a brand new power washe. it's missing a screw and won't even start. Yes I added fuel, oil…read moreand connected the water to it before starting. it's missing a screw and won't start. they won't work with me and want me to drive to IL to exchange. called corporate and they don't care.

Old school hardware store that has a little bit of everything along with knowledgeable and happy…read morepeople willing to help you.

Friendly and helpful Service, Huge selection of Tools & Supplies, anything they don't have they can…read moreorder and have quickly. Quick & Free Delivery on Orders, usually can do it same day. Competitively priced

From the owner: Farrell Equipment supplies the construction industry with the latest contractor equipment, masonry…read moretools, concrete supplies, custom rebar fabrication, power tools, rental equipment, and more. Headquartered in Eau Claire, WI with multiple locations across Wisconsin and Minnesota including Appleton, La Crosse, Madison, Milwaukee, Rochester, St. Cloud, Twin Cities, and Wausau.

This Menards is spacious and clean. The employees are always very helpful and nice. If you're…read morelooking for a hardware or lumber store, give this Menards a try.

Stopped in for a quick return and decided to walk around. Found some items wood shelving in the…read moresize I'd been looking for. Checked out some solar lights, patio furniture and lawn care items then grabbed some candy and out the door we went. Staff was nice. Store was clean. Who doesn't love the rebates!

Came in to look at furniture and spoke with Savannah. Well she was about the rudest employee I've…read moreencountered in a while at a furniture store. Absolutely no help whatsoever and couldn't take it anymore so we left. Hopefully something is done about her attitude and not just a verbal warning. Other than dealing with little miss Attitude, very nice store.

What a pleasure doing business with Bob's. We were greeted at the front door, escorted to the area…read moreof our interest and given ample time to make decisions and receive information. We found a table on clearance with nothing wrong with it. They just needed to make space for new inventory. We were seriously at the right place at the right time because the table is perfect and the prices not only for the table, but in the entire stores were shockingly fair and low. We were able to make our purchase quickly, leave and returned the next day (by our choice) to pick up the table. We could have taken it home with us same day but I needed to make room in the vehicle. They disassembled it immediately and loaded it right up for us upon arrival. Incredible customer service! We will totally shop here again. This is how all customer service interactions should be in my opinion.