Bought am electric range from here. Good enough price if it worked as it should…read more Difficult to contact owner. So far, impossible to make this unit operational. Warranty service being unavailable is main concern. Would happily change rating if the appliance can be made to operate as designed.

From the owner: With over 40 years' experience repairing appliances. $50.00 service fee plus parts. We guarantee…read moreall appliances for 30 days. Sorry, we do not accept credit cards. Cash only please.

The staff here is amazing. They went above and beyond to help me get what I needed and in a timely…read moremanner. I appreciate Keith, Lydellia and Moe. My daughter loves her bed set.

You are better off starting your hard earned money on fire then you are to make a purchase here. My…read moreexperience was nothing short of angering and disheartening. This furniture is one step above cardboard... I'm pretty sure the bed will be breaking within the first week two if the glue is good. I wouldn't wish this product on anyone.... The customer service is terrible. Mattress was bad from the second I took it out of the package. The company's response is no returns you have to deal with the manufacturer yourself to get it resolved. They shorted me part of my order and then lied to my face when I came in the store. I can go on and on. Take my advise if you buy from here you are throwing your money out the window. If I could give negative stars I would.

KEEP FLAT CARTS UP FRONT. I had to drag a whole ass ac unit through the whole store and outside in…read morethe pouring rain. As a woman, this is absolutely ridiculous

One cashier helped me find the gift cards. Very nice, went to another cashier, gift card said Happy…read moreBirthday, no gift receipt printed. Why is this not automatically printed with "GIFT" Cards. It literally has gift in the name. How much register tape is saved? And she never asked if I wanted a gift receipt! She assumed they automatically printed, as they should! Train your PEOPLE!!!

The delivery men were efficient and very respectful My…read morewhole experience from start to finish from customer service ordering my appliance to delivery was excellen. I highly recommend Grand Appliance

Ordering and delivery went very smooth. We have not yet hooked up our dishwasher so I cannot…read morecomment on the product yet.

I've been burned by Best Buy before so I didn't go in with the highest of expectations, but…read moreactually everybody here was very professional, polite, and helpful. We placed an online order ahead of time and they were able to process it very quickly. Then we wanted to buy some other stuff that was on the floor and numerous people were there to help us and overall. Just probably the best experience I've had in while at a Best Buy. This team is a good team.

I went to the Racine store with a blind friend. She needed to buy a new phone. Samara (sp?) went…read moreabove and beyond what a salesperson would do. She not only patiently counted out the forty dollar bills (all ones and folded) and kept my friend updated on what the count was, but she enlarged the numbers on the box and wrote them out for the phone to be activated. All this was done with a friendly smile. Samara is a super employee!

The customer service is horrible. He said my stove wasn't under warranty when I just bought it last…read moreweek. He didn't want to replace it and was very disrespectful. It took 5 days to come look at the problem. Do not recommend.

had a service man come out took apart fridge got pissed of about something and left did not put…read morefridge back together worst service i ever had food may spoil as he turned of de-frost cycle wold not put back together *

very attentive to our needs great product variety…read moreStaff is very helpful and have good knowledge of the product they sell

Our salesman Michael was very knowledgeable and took his time going over the different options…read moreamongst the various appliances. No hard sales tactics, just helpful in our decision-making for the right appliances for us. Our delivery man Freddy was professional and careful in removing our old appliances and installing the new ones. He leveled, adjusted the doors and made sure the water dispenser was working properly on the refrigerator. Good overall experience working with Grand Appliance.

As of this review the hours listed here are NOT accurate. Only open 10-3 during the week…read more Fixed my vacc in less time than he estimated, which I liked. He found a use4d part to fix, which I am more than ok with. Wanted to do that myself, but figured someone with more knowledge than myself would have more resources. He also fixed my beater bar which I'm glad he did. It is SO much quieter now. Only bad thing is he didnt clean minor rust from used part. I did so with steelwool. Vac works better than b4. Thank you. Both people were fine to deal with.. Maybe past reviews made them better??? Just wish I took it in sooner, hated using my back up vac.

This place is at a really weird location for starters. You park in the back, walk to either the…read morefront or side door, back entrance is for employee only. The worker/ owner came out got my vacuum for me, changed the part I needed and added a part that was broken and I was out the door with in 15 minutes. Cost me about $42, that's it! Happy to say my 15 year old Dyson will serve me for few more years for sure. So happy to know that a vacuum repair still is a thing!!!! For best results call ahead with what you need. I needed the hose changed, he didn't have it but said he will have it in a week, he called me when part came in and I went in as soon as I could, first come first served. This day I went I was the only one there. Perfect timing.

Service i really was not expecting. On 10/29/25 I phoned…read moreMilaeger's looking for something for a Christmas craft. I used their interactive phone service but was put on hold and finally just hung up. I know from shopping at Milaegers for year that they can really get busy and sometimes it takes a while to have your call answered. No big deal and I was able to find what I was looking for elsewhere. Today, 10/30/25, I received a call from one of the managers at Milaegers stating that she had noticed that I had called their store and that my call had gone unanswered. She asked what I was looking for and did I still need to find what I needed. I explained that I had found what I wanted and thanked her for her call. She did not need to call me, but she though enough about their customers that she took the time to follow up on and unanswered call. This is what I call real service and is just another reason I enjoy shopping at Milaegers.

Rewards system is questionable. While their system is up…read moreand running to accept your credit card, their 'system' is down for customers to apply their rewards to receive a discount from their next purchase. This has been going on for a few weeks They ask you to call to see if the system is up and running. What I'm not appreciating is transparency. If they don't want you taking a discount during the holiday , then state that the reward can be used after the New Year. I really find this very disappointing and unfair to the customer.