The staff here is amazing. They went above and beyond to help me get what I needed and in a timely…read moremanner. I appreciate Keith, Lydellia and Moe. My daughter loves her bed set.

You are better off starting your hard earned money on fire then you are to make a purchase here. My…read moreexperience was nothing short of angering and disheartening. This furniture is one step above cardboard... I'm pretty sure the bed will be breaking within the first week two if the glue is good. I wouldn't wish this product on anyone.... The customer service is terrible. Mattress was bad from the second I took it out of the package. The company's response is no returns you have to deal with the manufacturer yourself to get it resolved. They shorted me part of my order and then lied to my face when I came in the store. I can go on and on. Take my advise if you buy from here you are throwing your money out the window. If I could give negative stars I would.

I went to the Racine store with a blind friend. She needed to buy a new phone. Samara (sp?) went…read moreabove and beyond what a salesperson would do. She not only patiently counted out the forty dollar bills (all ones and folded) and kept my friend updated on what the count was, but she enlarged the numbers on the box and wrote them out for the phone to be activated. All this was done with a friendly smile. Samara is a super employee!

I came to the store to purchase a monitor. I knew what I wanted. When I entered the store a…read morefemale asked if I needed help and I said no, I knew where to go. Well I found the monitor and looked online and said there were two in the store, but I didn't see any on the shelves I couldn't find an employee and went to the check out area. I asked if there was someone who could help me get a monitor. That same female employee was near the cashier and stated, "well I asked you if you needed help when you walked in and you said no,". I was immediately turned off by this comment and left.

As of this review the hours listed here are NOT accurate. Only open 10-3 during the week…read more Fixed my vacc in less time than he estimated, which I liked. He found a use4d part to fix, which I am more than ok with. Wanted to do that myself, but figured someone with more knowledge than myself would have more resources. He also fixed my beater bar which I'm glad he did. It is SO much quieter now. Only bad thing is he didnt clean minor rust from used part. I did so with steelwool. Vac works better than b4. Thank you. Both people were fine to deal with.. Maybe past reviews made them better??? Just wish I took it in sooner, hated using my back up vac.

This place is at a really weird location for starters. You park in the back, walk to either the…read morefront or side door, back entrance is for employee only. The worker/ owner came out got my vacuum for me, changed the part I needed and added a part that was broken and I was out the door with in 15 minutes. Cost me about $42, that's it! Happy to say my 15 year old Dyson will serve me for few more years for sure. So happy to know that a vacuum repair still is a thing!!!! For best results call ahead with what you need. I needed the hose changed, he didn't have it but said he will have it in a week, he called me when part came in and I went in as soon as I could, first come first served. This day I went I was the only one there. Perfect timing.

Easy, great selection amazing value. I will definitely be buying again for my next appliance and…read moreor TV. Good job people!!

The delivery men were efficient and very respectful My…read morewhole experience from start to finish from customer service ordering my appliance to delivery was excellen. I highly recommend Grand Appliance

Bought am electric range from here. Good enough price if it worked as it should…read more Difficult to contact owner. So far, impossible to make this unit operational. Warranty service being unavailable is main concern. Would happily change rating if the appliance can be made to operate as designed.

From the owner: With over 40 years' experience repairing appliances. $50.00 service fee plus parts. We guarantee…read moreall appliances for 30 days. Sorry, we do not accept credit cards. Cash only please.

The service I got at the Racine Home Depot was exceptional! I was buying a butcher block counter…read moretop that was on clearance. I had already paid and the employee Ben B. Noticed the one I had picked out had some damage. Ben wanting to make sure I was completely happy took me back to the service desk where who I assume was an assistant manager Josiah who was on his way out the door, delayed going home to make sure everything was good with my purchase. Josiah got the manager Hussein. Because this was a clearance item Hussein couldn't get order a different one so he discounted the counter further and both Josiah and himself made sure the delivery fee was waved! Dealing with Ben B. Josiah & Hussein was excellent and will definitely go back to this store

KEEP FLAT CARTS UP FRONT. I had to drag a whole ass ac unit through the whole store and outside in…read morethe pouring rain. As a woman, this is absolutely ridiculous

When ordering the washer, website stated delivery on 6/6 and that was accurate!…read more Delivery was confirmed via email for 11am-2pm. Driver arrived at 10:45 Delivery drivers were friendly, courteous, and careful. Not one ding or dent from front door to basement while removing old washer and installing new washer

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

Everything went really smooth. I first talked to a customer service person who helped with the…read moreinformation i needed to help make my decision. The gentleman who helped me secure the purchase was very efficient. Both employees I would like to say thanks. I was having a bad day and you helped to improve it.

Kevan was extraordinarily helpful, he thoughtfully gave feedback on our ideas, and pointed us in…read morethe direction of appliances that would be budget friendly while meeting the needs of our family. His expertise, professionalism, and down-to-earth personality made the process of choosing appliances very straightforward and stress-free. We brought our young sons along with us, and we appreciated his kindness and humor which made the experience great for our sons as well. Thank you, Kevan!