I normally go out of my way to support small businesses, but unfortunately this is one place I…read morewon't be returning to. I placed an online order after checking the website, which showed the part I needed was in stock. I arrived about 30 minutes later, assuming it would either be waiting at the front counter or that I could simply pick it up myself. From the moment I walked in, the cashier acted like answering my question was an inconvenience. He sent another associate to help me, and she provided some of the worst customer service I've experienced. She made me feel like I was inconveniencing her by asking for the part and told me I should have waited for a confirmation email before coming in. I understand that businesses have procedures, but there were more employees than customers in the store--only about four customers total--so there was no reason for such poor customer service. A simple explanation delivered with a positive attitude would have made all the difference. I chose to pay more for the part specifically because I wanted to support a local business instead of ordering it online. Instead, I left feeling like I was treated as a nuisance rather than a customer. After reading many of the other reviews, I can understand why people have had similar experiences. Unfortunately, I won't be returning, and I can't recommend this business based on the way I was treated

I live in Franklin, Wisconsin. I go to Harry's for almost all of my needs. The people at Harry's…read moreAce Hardware have always taken very good care of me when I come in. The older salespeople who work there are extremely knowledgeable. More so than the BIG BOX stores. Thank you, Harry, for excellent service the past 25 years. I will miss you. Moving to Tennessee. Mike Buelow

Never open Parking lot is always empty…read moreLights are always off Never seen any staff Doors are, always locked I have feeling they are out of business As a for sale sign is posted out front

Needed help finding a replacement bolt for a bicycle fender. Staff was very helpful in finding…read moreexactly what I needed and matching with a replacement. It's not the biggest ask of a hardware store, but they had what I needed, were friendly, and it was a quick and easy visit. Thanks!

Like the neighborhood Ace Hardware stores that I used to depend on when I was younger. Helpful…read moreworkers who don't run away from questions like at Menards or Home Depot, though the inventory is lower than the big box stores. Great deal on soil from compost, good deal on bulbs for Fall planting, and I got help to replace a toilet seat. Turns out there are only two common shapes for toilet seats, and replacing a broken one isn't hard at all. I did it without even a You-Tube video, but I did get a helpful Ace Hardware worker. Plenty of parking.

very knowledgeable employees. I can always find what I need at half the time compared to a big box…read morestore

I don't know how this place can only have a 4.0 when it well exceeds a 5 and then some!!!!!…read more The food- absolutely delish and not overly done with flavors that literally burst with flavor and freshness! The shishito peppers were so sweet and tangy in the bacon jelly and cheese and oozed with goodness! The steak and chicken were such a great combo to share between my husband and I with both being such different profiles of taste and actually complimented one another. The steak itself was absolutely perfect and the bread under soaked up all those juices so you didn't have to lick the plate after (great ingenuity when dining out :)) The desserts were fantastic but the star of the show was def the raspberry blondie. It was everything I imagined and more. The perfect sweet and tart mixed in a bowl with spoons ... thank you for not plating this - I felt like I was at home about to sit on the couch and indulge in something I created. Perfect experience, perfect presentation and to top it off their restaurant is surrounded by their farm. Tomatoes, jalapeños, peaches, peppers, micro greens, greens, herbs..... with everything going on today in this world and every thing being recalled this is a place I can stand behind doing it the right way! Service the phenomenal, food was perfection and atmosphere was next to none.... Thank you so much for such an amazing dinner out!

Everything was fine, I didn't love this place like some others did…read more Medium charcuterie board was very good & had plenty for 2 to snack on. Wife had the Teras major steak with a portobello mushroom. Steak was good mushroom hardly had any mushroom in it & was tasteless. I had the fish & chip & fish was good, tartar was meh & potatoes were mushy Sangria was fine but small Bill was $135 B4 tip for 2 dinners an app & 1 alcoholic beverage. We won't be going back. *we were there on a chilly night, if we would've sat outside on their beautiful patio our experience may have been better

This hardware store is a convenient place for eastsiders to pick up odds and ends. They often have…read moresales on things I buy, they have a great selection of things! Paint, cleaning products, llightbulbs, bird seed, key copies, even snow blowers. The employees are friendly and knowledgeable. You will always be greeted when you enter the store. They have a rewards program as well so you can earn discounts over time and get notified of sales. Check it out!

After a disastrous, month-long experience attempting to order a grill from Lowe's, we decided to…read moretry our luck with Ace. Ordering online was easy and they had exactly what we were looking for - a Weber grill with free assembly and delivery. We ordered on a Monday and delivery was expected that Wednesday - so FAST. Well, we received a call from them on Tuesday indicating that they've assembled the grill and would we like it early/that day! Yes, please! They were there within an hour or so and brought it to the patio. We should have just ordered from Ace in the first place! Lesson learned.

Customer service is excellent! Very friendly and helpful…read moreStaff! Small place but alway have what I need! Highly recommend!!

A great local hardware store. I've gone in for advice about picture hanging, plant care, clogged…read moredrain repair, and more. They've always given me super helpful guidance and the right product for whatever problem I have. I like the variety of plants they have for purchase. Not a huge amount but a good amount for a store this size. Very friendly and thoughtful staff.

Love shopping here. The staff is always so helpful and knowledgeable. They have a great selection…read moreoff outdoor and indoor items from yard tools to kitchen towels with cute sayings. Great way to support a local business

DO NOT RECOMMEND this hardware store…read more Refused to provide my return of an item (which was $7) because I mistakenly walked into the store with my previously purchased item and walked pasted their waist level sign saying "no returns beyond this point". This was my 2nd time in the store and it will be my final. I have never had someone accuse me of stealing, especially with no reason to do so. It was an honest mistake. End all be all, Greg (the floor manager) clearly hates women, not to mention I'm 8 months pregnant - he confiscated my item (because he couldn't confirm that I didn't take it off the shelf - even though I didn't go near that isle) and refused to refund my $7. He claims because it was in a bag he could not confirm that I didn't take the item that day and "his count was off". Pretty much I walked in and was robbed myself. No store should assume that their customers are stealing to this degree and no one should be treated in the way I was. ACE learn to have some faith and give grace to people...

Sells BAD kitchen counters. Swelled within 2 years of…read moreinstallation. How hard is this after 80 years of lamination technology to find competent mfrs??!! You wreck our finances and lives with your CRAP.

Well there's good and bad at this location... The bad is that they used to carry books and movies…read moreand I remember picking up older computer games from time to time the moment they stopped all of this is the moment they completely became awful at least in my mind I would find my documentaries I like from time to time they had a decent selection of movie things. The good is they have some decent sausage pieces and cheapest kitty litter under 14 and I guess ok priced fans for those who have no air conditioning in certain rooms and Bins I don't go here for anything else really... the bad somewhat over shadows the good though...