I cannot thank the operation crew, and desk crew, Omar and Calvin enough for being patient, kind, and getting me home through a World One partner. Last weekend the weather took a turn and lots of flights got delayed. Once I knew for sure I was going to miss my connector Calvin and Omar made sure I got back to the Bay Area and my luggage was on the same flight. We got a 12.00 meal voucher and I was able to have enough time to walk from G to B area, eat and rethink my life choices of leaving Sunday. After hearing my friends' stories on Monday I made the right choice. There were lot of unkind people and both Omar and Calvin never lost their cool and did their best to find a reroute solution. Thank you again. read more

Alaska Airlines has rebounded from their IT outage in Thursday, October 20 when all their flights were grounded for hours. We flew from Chicago to San Diego on Sunday morning. The flight was full but there were empty rows. The airplane was clean. The seats were standard. I love that they allow you to bring a carry on for free unlike United. Service was great. I wish they had more snack choices but at least they have a snack. They came by 2xs and offered drinks/ snacks on a 3 hour flight. That's impressive! We made it early. I have no complaints. read more

Alaska Airlines - Airlines Near Me - Chicago, Illinois

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Haven't had the most pleasant experiences flying out of O'Hare. Unfortunately, this was one of them. Took a day trip to Chicago and was flying back to Seattle. Alaska Airlines flies out of Terminal 2 as they use dedicated gates, E15 and E17. On the plus, going through TSA was a relative breeze compared to a previous experience that I had. However, my experience went downhill from there. The departure gates were very crowded and it was hard to find a space. You may want to sit at a different gate area if you are very early for your flight. At times, the walkway in between gates was completely congested with passengers boarding their flights. While the aircraft that I was flying to Seattle was already parked at O'Hare hours before the departure time, it was not at the gate. By the time the plane was brought over to the gate, the flight was late and my flight ended up arriving 30 minutes or so late. I do give Alaska Airlines credit for providing hotel and food vouchers for the delay. However, I do think the communications at the gate and by phone about the delay could have been better communicated. read more

This is the most frustrating experience I've had on Alaska. There was a weather delay from a 30 min storm that blew through Chicago. It is now 6 hours later and we've been waiting for the crew to arrive for 2 hours. The excuse is weather delay but now it's obviously an operations logistics issue. read more

Friendly staff and stewards and stewardesses. Comfortable seats and clean planes. All staff were helpful and courteous.

It was my first time flying, Alaska Airlines and the entire experience was wonderful; from the attentive gate staff to the excellent in flight service!!I'll definitely recommend Alaska Airlines and look forward to flying with them again soon. read more

For the second leg of our return to Anchorage, we had paid extra for premium seats next to each other. We checked in to find that the night before the seats were changed and now three rows apart. Both middle seats. Thank goodness they have Laura working at Chicago Ohaire. She ironed out a solution that put us back together and even on the aisle. I want to thank Gurunam for putting up with my rant. She smiled and seemed to understand the troubles we had with Alaska Airlines booking this flight home. Another shout out to Samm. The hardest working attendant I've seen work this airline. I literally saw her deliver drinks to six rows of passengers in the time it took the other attendant to do two rows. That's how fast and accurate she is. Plus, she was friendly and did it all with a smile. 07/23 read more

Alaska airlines wins because they are always non time! No constant delays ! Planes are newer but I prefer their bigger planes versus their smaller planes ! Recent trip to Chicago was in a smaller plane and great pilots but it was enough for me to realize am only doing long haul flights with bigger planes with them! Great service though and we arrived to see an amazing view if the Chicago skyline !! read more

Free wifi should be able to pick our own seats instead of get it assigned. Also no screens on the plane. The staff was really rude. Hawaiian should have never merged read more

I would rate this airline a -10 if I could. It's truly the worst airline I've ever dealt with. The employees seem unhappy and frustrated, constantly showing attitude and confusion. It felt like no one knew what was going on. The overall experience was terrible. This was my first time trying to fly with them, and it will definitely be my last. In fact, I didn't even end up getting on the flight--and I'm glad I didn't. read more

This review is for the Asian desk lady at the counter where you drop your bags off. I use Alaska because I get a free bag when I use their card. I had the signature card but they quit giving you a free bag on the signature and switched it to the platinum card. So I switched cards and would get my free bag. It seems recently they have switched back and I do not want to add another credit card to my list. So every time I fly with Alaska the kind and customer service friendly attendants will comp me my bags. Well not at O'Hare. This person tells me it isn't covered and I said I know and gave her the back story and she said she had to call someone to make sure it wasn't part of the card now. I wait fifteen minutes for her to make sure that she couldn't be kind and comp me the bag. Ok, so here you people with no soul will say, if it isn't part of the card program then you shouldn't get a free bag. To you I say you have a new best friend waiting for you at the Alaska ticket desk at O'Hare. Funny thing I found out the last time they had switched the program at O'Hare from one card to the other. I am not going to let this sad, customer service skills lacking person ruin Chicago. I still love you Chi town! read more

Prime airline out of Seattle, and my go to when traveling to Chicago. I've been nervous about air travel during Covid and have only take a couple of trips, but Alaska is doing what they can by limiting capacity (open middle seats), mandating masks, and keeping the airplanes clean. Snacks offered (no meals), soft drinks only, and you must wear a mask for the duration of your flight but it's a small price to pay to try to ensure your own and fellow travelers safety if you need to travel. I'd like to keep Alaska in business for future travel because for me they're the best game in town. read more

Alaska Airlines - Harissa chicken with couscous, up front. - Airlines Near Me - Chicago, Illinois

This was a long time ago (for personal reasons I'm posting now) after checking into a hotel suite in Chicago suburbs (after the death of my aunt/mother/father who I took care of for years) I planned on being in Hawaii in two weeks or less. I ended up staying in the hotel 2 years than a loft in the city for one year... as I was unaware of quarantine and flying your dog(s) in cargo. Understandably due to Hawaii strict rules (rabies doesn't exist here) the airlines typically will not allow your small dog to fly in cabin. After researching, talking to professionals etc for years... I was so elated to find Alaska airlines allows one dog to fly with you... I exitedly called them and asked about my second dog. The kind general man said "you won't be happy" when I inquired he advised I need to purchase a second ticket for my second dog (both yorkie siblings) I was beyond happy! As I was trying to react a private plane/rent/buy a boat... anything to get to Hawaii. When I was in line the female employee accused me of "trying to sneak my second dog on the plane"" read more

What the heck is with y'all's showing up right before our flight takes off?? This is making people miss flights and we have better things to do than wait only to make us nearly miss our flights!! This is absolutely ridiculous!! read more

I would give it 5 but the new Alaska air planes suck the first class is like premium economy basically no TVs and the seats hardly recline they definitely aren't the virgin air planes anymore the first class seat aren't even that plush, paid first class prices for premium economy seats. Now if you get a first class flight on one of there older planes that were virgin air planes those are plush, recline, have a foot rest, they have TVs so you don't have to worry about a stupid app and much more leg room. Oh and the new planes the seats are disgustingly dirty because they hide the dirt more than the other planes that have white leather and you can tell They have to clean them attached is a photo of how dirty the new planes seats are took 3 sanitizer wipes and still dirty. Also there are never vegan options in first class for food. read more

Alaska Airlines - Wiped down first class seat with sanitizer wipes ewwwwww. - Airlines Near Me - Chicago, Illinois

Flight was supposed to leave at 10:00AM, flight was changed to 10:30 prior to arriving at ORD. @ 10:30 we were waiting on flight crew to arrive. 10:45 flight crew arrived. Plane arrived missing a strip of lights, were told flight would be pushed back to 11:00. @ 11:00 we were told 11:30. @ 11:30 we were told they will be making a decision @ 3:00PM. 4:20PM, finally boarding, scheduled to take off @ 5:00 read more

I don't know why I bother flying Alaska anymore especially to Chicago O'Hare. They have no real presence there, gates for Alaska are way out in left field which means walking forever to get to baggage claim. If you fly at night the onboard service is minimal and overall not worth the expense unless you use their Visa card miles. It has become a very disappointing airline overall that's trying to compete and emulate larger carriers. It ain't happening in Chicago folks. read more

Did the first class section going to and from Chicago from Portland and love it. The food is actually quite good and the service is remarkable. On a second trip to Chicago from Eugene two weeks later I went coach (on a business trip) and what a difference. Not bad, but not first class. On all flights they were on time and my bags got to the carousel in quick fashion (well, except Eugene which for some reason takes lomger than Chicago or Portland). read more

Alaska Airlines - Airlines Near Me - Chicago, Illinois

Genuinely so impressed with Alaskan Airlines and their crew. A special should out to Calvin working the ticketing desk 12/13/23. My friend lost her phone while exiting the terminal and we had to drive 2 hrs back to the airport to grab it. With Calvin's help and guidance we were able to find her phone in a timely and efficient manner. Thank you again, Calvin! Truly a Christmas miracle! read more

Poor service, I called to ask them help but they don't answer my question, some one talk to me look like the boss , terrible! Never fly with this airline read more

I haven't always had the greatest experience with Alaska, however, on a flight coming out of Chicago O'Hare, I had one of the most wonderful (well, also most awful) flying experiences I've ever had. Set stage: I boarded the plane and sat down in my window seat. A man sits down in the aisle seat, leaving the middle between us vacant. Then a flight attendant leans over to him and asks if he's "seen or heard from her." I quickly learned that his wife - Mrs. Middle Seat - hasn't been seen for at least an hour prior to boarding. Yikes. Lo-and-behold, wife boards the plane just before we were scheduled to take off. Her husband tried to say something nice, and she shot back a very curt reply. Yiiiiiikes....this is gonna be a long flight. Then she turned to me, said she's horribly ill from their Uber driver (who was apparently pulling F1 stunts on the way to the airport) and is also not good with flying in general. She grabbed my barf bag and said, "You won't need this, right?" YIKES. Long story short, this lady ended up hurling her brains out during take-off and half the flight. She was much kinder and apologetic afterward, and I told her not to worry - I just hoped she felt better soon. What really blew me away is that, before take-off, the pilot came to ask if she's okay, and that original flight attendant also came by every 20 minutes during the flight to check on her and bring water and more bags. Look, it's not ideal to have someone puking their brains out next to you for four hours and arguing with their husband in between, but the genuine kindness and concern I witnessed were great. I was so impressed with the pilot and flight attendant, that I secretly got their names (I typed a note on my phone asking the flight attendant to write them there) and emailed Alaska -- and they even replied! :) One more time for Yelp - Captain John Hughes and Christopher Dallas, thank you for being lovely human beings! read more

a terrible company, flew Portland - Chicago, paid for 2 luggage, two identical bags, as a result, upon arrival at the baggage claim, they gave one bag, the second day I call the airline, they say that my luggage is not there and they don't know where they are, they refuse to look for my luggage. read more

Worst experience ever accompanied by the highest negligence. Tried to take a weekend vacation and it was absolutely destroyed by this company. They put the wrong gate and destination name was reversed to what was on the board. I was sent to the other side of the airport to a gate they didn't use that took a half hour dragging luggage, then running back with it after it was determined that they printed the wrong gate on the ticket. Name on the ticket for the destination was San Lucas Cabo while on the board was Los Cabo as you can imagine not under C nor S. Missed the flight and their customer service rep couldn't help herself but to continue raising her voice although I reminded numerous times to lower it and keep it leveled with mine, after all she wasn't the one that missed her flight and had to run around the airport. Charged me to rebook the flight the next day, wouldn't cover or compensate hotel nor car rides for being stuck in a different city. Then found out that they had misspelled my name on the rebooked ticket that took over an hour on the phone to fix. But the fun didn't stop there, while I had paid for premium that included checking bags, they didn't have the same level the next day but while not willing to refund the difference even, charged a me for checking in the bag. Still not done with their shenanigans, the next day, after we waited in line to go through security, once we made it there, the flight they had assigned to my wife's passport was different than the one showing on the app so couldn't go through, had to get out of the line and go wait on the checking bag line to get it fixed then go back to the security line to go through. Proof of the ticket and events were provided to their customer service and a week after supposed review, they admitted the fault and their offer was $250 credit towards the next flight with them, my tickets were over $2,000 for both of us. You couldn't pay me enough to fly with this company. If this is the last choice to fly, I'm staying home. read more

Alaska Air has a great level set service.. power in the plane, wifi and decent food in 1st class and for purchase.. outside of being on time and never loosing baggage. everything is just above average.. They don't have the club lights like virgin or the wider air frames like jet blue, but they do a great job of getting people from a to b in a timely manner read more

This is completely ridiculous. On a 1 connection round trip flight I have had my flight delayed 4 times, and now up to 3 cancelled flights. I have found 2 incredibly helpful employees in Seattle, and the employees at ORD have been completely dismissive. Thanks for wasting 2 of my vacation days Alaska Airlines. Worthless read more

I love Alaska Air. The upgrades to first class are the best. The staff are awesome. I love the Beechers cheese plate they offer for purchase. It is sooo Seattle of them. What did I learn today? Changed to an earlier flight and lost the first class upgrade. So sad, but I gain 12 hours at home. read more

So... We take a first class trip from Maui to Seattle on @AlaskaAir - I didn't like the food choice so I asked if I could have potato chips... the flight attendant said that it would cost $6.00 - SERIOUSLY...! Must not be enough the price of a 1st class ticket. I miss @VirginAmerica way of doing business first class or main cabin select had all the food choices for free - #alaskaair sucks!!! Planes are dated, old and frankly you could choose other airlines for a lesser price and better equipment. No individual movie screen instead they provide you with s cheesy tablet; their WiFi sucks too. Advice; Be sure to look at airplanes from their merger with Virgin America and travel on those. read more

My new favorite airline when flying from ORD to SEA ALWAYS ON TIME, friendly staff and the three times I've flown some how I've been lucky and had no one sit next to me even though the flight was booked out. Also they are usually the cheapest if not the same price as American and SW read more

I recently took 4 flights on Alaskan Air. All various degrees of lousy. Check in involves huge lines. You get fees for everything except going to the bathroom. (Just wait, it will happen.) The staff seemed pretty disengaged because they don't like being crammed into these planes any more than the rest of us. And in Sitka, they were even worse. Every piece of scanning equipment seemed to be broken. I hope I never have to fly Alaskan Airlines again. read more

If you need a better than average flight to the Pacific Northwest with service and attention that bucks the current trend, Alaska Airlines is your best choice. Special thanks to Danny, who managed to squeeze me in to a standby flight after missing my 8am departure, for free with a smile and no hassle. read more

I've never flown Alaska before but I was maybe sort of forced to when I had to go to Seattle for work. I wasn't too impressed with boarding procedures (it was not unlike a cattle call) and I am not a fan of assigned seating, hence why I almost always fly Southwest. I did enjoy that they had adjustable headrests and USB charging ports in every seat. I did not enjoy the cramped nature of the seating; I'm not sure if I'm just getting fatter but it seemed a lot less comfy flying with Alaska than what I'm used to. I am also not a fan of checked bag fees. Man, I am really spoiled with Southwest! I'm not opposed to using them again. But I will probably pick somewhere with a shorter flight because I was so damn cranky and uncomfortable on the 4 hour flight home. read more

Ive been on the phone with this airline for over 24 hours and also with there baggage claim offices in san francisco and chicago. Everyone says we dont have your bag and we dont know where your bag is. My flight 1206 was cancelled on sunday night 7/22 and i was place on a united flight with the agents saying we gave your bag to united. After calling united and filing a claim with them i decided to come to chicago airport. I was walking to the alaska airline baggage center and i see my bag sitting there and was on a flight yesterday through seattle. However at 11am no one is at the baggage office. Im wondering how the customer service is saying we dont have your bag unite has it but is at the baggage center in chicago??!! Are they all dumb over there?? Terrible customer service first and last time i will fly with this airline. read more

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AKAir can really pack 'em in, just like sardines. If you're on a long flight ask yourself this question: Is it better to sit in the back closer to the bathroom, or near the front and get flight service faster? The seats barely recline, but we are a fatter nation so it's part of the times. Alcoholic drinks are $6 and so is most of the crap airline food available. read more

I've been waiting on the runway at O'Hare airport for over an hour. A Virgin Airlines plane was at our gate having problems. Now that plane is gone but we still haven't moved. I think my ride had to leave. THIS IS INSIANE! read more

Kyle the supervisor is number one !!!love 1st class Svc The flight went smooth and I'm very thxful of the nice lounge in Seattle. What a busy airport . It feels much busier that Ord. I m sold on them,and I can get miles on AA. Yeah. Since they have upgraded me we decided to purchase the upgrade from now on when I use Alaska. Now please expand yur Svc in Chicago. Can use some direct flights to Southern California and Florida. St Pete beach needs more decent airlines. read more

Alaska Airlines will never get my business again. Spent lots of money on a first class ticket to Europe and my baggage was lost along the way. After the full day of travel - I've experienced three more days of phone calls and hold times exceeding 2 hours before I even got to speak to an unhelpful agent. I'm three days into my 7 day trip and I don't know where my bags are. Worse than that, I can't even find ANYONE willing to help me find them. I've called a dozen numbers to multiple airports in multiple countries. Nothing. Everyone points fingers at someone else - no one is willing to look for my lost bags. Alaska Airlines is THE worst. Never again. read more

Chicago Alaska airlines f you! I never want to fly with the service I just received. My bag was a little over weight and you made a huge deal about it. I've been flying for almost 20 hours straight, on different time zones, even slept in the stupid airport and have flown 3 different delta flights today with no problem with my bag. I've been up for 2 days with flying, gone for 2 months and all I wanted to do was get home. I thought being first class and a dedicated member only flying Alaska my whole life you would give me a break but no. You guys are a shit service if you cant give your members the service they should receive. I had to pack basically my whole bag into a plastic bag that is getting checked and it was already ripping by the time you put it on the belt Thanks. Also your plane is delayed you guys are doing awesome keep up the shit work. I hope your first class service is as good as I got on delta my first time today because I might be switching the company I fly with. read more

I'm a big fan of Alaska Airlines -- the only remaining American carrier with integrity and service. Following a poorly communicated delay @ ORD -- but an otherwise up-to-par Alaska experience flying from ORD to SEA -- I briefly noted the latter on a 5 minute post-flight survey. To my surprise, Alaska reached out to apologize, with promises to make improvements at ORD moving forward. Other than the unavoidable mishaps and headaches of air travel, all of my experiences with Alaska have been stellar. read more

My favorite airlines...and I fly a lot! Theyre so organized, and the staff always has a great attitude. Almost unheard of, right? Youll find it at alaska:-) read more

Nicest lady at the counter I've ever had the pleasure of encountering, even at 4 am. She told us that the carry-on was almost full so we could check our bags for free. Super helpful, pleasant staff, I am very pleased. read more