I had them out a week ago. They replaced a broken camera…read more They charged me another service fee to fix issues. The tech did not fix the problems. They got worse after he left. The issues not fixed and now lost zones. The 3rd area he briefly looked at is not working either. The techs Eric and Cesar were able to help in the past. Just not with my current issues. For the $655 I already paid. They ended up sending out a different Tech today. Felipe took the time and did a thorough testing of my system, resolving my issues. He was caring and professional. I'm thankful my complete system works again. 5 stars to Felipe, Eric and Cesar.

Used their service/product with no issue for a couple of years after our house got burglarized…read more Easy to use, customer service was great and responsive. However due to Covid they end up tacking on a truck fee of $90 whenever they do a service call. The system that I had was different from others so when I asked for them to come out to replace a sensor and a smoke detector, it took them 3 hours to realize that they were missing the right sensor so i had to reschedule another service call (and you guessed it) for another $90. Got an invoice for the 3 hour labor on top of the truck fee. Customer service was able to waive the first truck fee. When I spoke to the owner he was dismissive of his customer's concerns and went on to condescendingly say how his microwave was broken and it couldn't be fixed but he still had to pay the repairman (how is this relevant?). Now mind you, I don't mind paying the fee, but shouldn't HQ know what system I have/sensor to bring? It's not about how much the fee is but me having to take another day off to reschedule because a lack of preparedness on their part. After paying for the invoice, I decide to part ways with AMTEC due to their exorbitant fees and we are going with another alarm system. One where you can install yourself where you don't need to have anyone dispatched.

Do not go with this company , they are fraudulent! That address is empty, the Pico Rivera address…read moreis empty They work with Avent monitoring Center and Avent has terminated them for no payment. So where is your money going? To somebody's pocket. If you have a current Monitoring system in your home cancel it ASAP you will find that nobody calls you back! And they might tex you , but will never pick up. If your looking for security system in your home DO NOT go with this company.

We are trying to leave services with this company, we have called multiple times with no answer. We…read morehave left voicemails with no calls back, and we are being charged monthly for a contract that should have ended months ago. You guys need to call us so that we can cancel.

I've had nothing but good luck with these people. They're local to O.C., so maybe it's that "home…read moretown" touch. I know they provide services in other areas, but I only know of my own experience. The alarm they installed is extensive. All kinds of things are monitored on my 2 story home: all windows, all doors, motion sensors, multiple keypads, THE WORKS. All of it backed up by battery power that phones home if there's problems. The keypad has buttons to push, single-button access to Fire, Police, & ambulance. They've always been quick to respond to any service request I've had. I wanted to change configurations, they did it with me on the phone. Alarmed devices show up on the screen of the keypad as to what, if any, were triggered. There's a "home" setting that alarms windows but doesn't go off when the motion detectors are tripped (just don't open a door or window for fresh air). The fire alarm is always active, you don't have to set it: it'll go off if there's noxious smoke detected. It's never gone off with burnt toast or a burnt roast, but let some plastic burn (don't ask) and it goes. I asked for extra yard signs, they sent them. I needed information on some custom settings, their tech support complied without hesitation. When I fell on hard times financially, they even worked with me. I TRIED to find an alarm company, ANY other alarm company that could match or beat their price vs. the service they offered. I could get close, but I couldn't find anybody that matched, let alone beat them. The alarm doesn't robo-dial emergency services if an alarm is tripped, they follow the human-between protocol so you don't get dinged if the Police or Fire are dispatched by an automatic system and there's no actual issue, only a false alarm. With the whole human-between thing, those charges are avoided. I guess it's some peculiarity with monitored alarms. Not only does the alarm phone home to their 24-hour monitored station, it has sirens. I should say SIRENS!!! LOUD SIRENS! Like PAINFULLY LOUD WAKE UP THE NEIGHBORHOOD LOUD SIRENS. I don't know if you can ask that that be toned down. I didn't and don't know if it can. If they go off, EVERYBODY in the neighborhood knows and it'd be pretty hard for an incident to go unnoticed. All in all, super happy with service & with price vs. features+service ratio. I've never met any of the monitoring or support people in person, but they've been very nice & accommodating on the phone. Pricing is better than anyone I could find with comparable service. How they fare with commercial customers I couldn't say, but I have no hesitation recommending them to residential customers.

I was out of town and I received an automated message that there was s breach at my home. When I…read morecalled to find what was done, they confirmed that I was notified and suggested I call the police. At this point, I don't know why I have this service. I'm going to start considering others.

Service has gone downhill! The staff has changed. Poor communication. Customer service is not a…read morepriority.

Mediocre equipment. Hot trash for customer service…read more Long time customer who has had constant issues since day 1. You have to HAUNT these people to get customer service. They don't respond to phone calls. They don't reply to emails. Oh, you want a service? Well first you'd better open a ticket with Dynamark (the actual monitoring company) AND GOOD FUCKING LUCK IF THEY REPLY. It's a giant circlejerk of terrible customer service. Since day 1 we've had sensor issues and false alarms. Level2 isn't responsible for the police fees for false alarms, so they don't give a shit. The whole thing is ponzi scheme and love triangle mashup. Level2 blames Dynamark. Dynamark blames Level2 - and all the while the customer just gets stiffed.

I was referred to these guys to get set up with ADT. The process was a breeze. Steven came to my…read morehouse to walk me through what they offered and what he recommended I got. The price was pretty reasonable and a lot cheaper than other ADT quotes I have received. The installment of the equipment by Oscar was fairly easy and quick. Very polite and professional people to work with.

adt ( I put small font because they deserve it) . This company is a nightmare. At first they talk…read morenice once they take your money they don't answer! I'll rather have my dogs watch my house than this Mickey Mouse fake ass company !! Plus they owe me my 109$ Refund !!!

Brought Matt back for 2nd time and spent thousands. He left…read moremy job after getting paid knowing that he needed to put covers for his wires he left exposed. Long story short, these covers don't exist because he encased my wires in a camera port that has no covers, therefore my wires stay exposed. After many texts and calls, finally got him on the phone, said he would come next day. Never showed, no response He even during the job needed me to fund money in advance! He turned out to be a flake Run

I started off with a really good experience with Matt and Patriot Security. However, while closing…read moremy office in the area, I contacted Matt and asked him to discontinue my monthly service and the associated charges. He said "no problem", he would cancel my ongoing automatic payment, and I thought all was well. Well, 5 months later I see that the charges have continued and NUMEROUS calls and emails to him have gone unanswered. Granted, I should have noticed the charges on my bill sooner but at this point I can only assume one of two things, either Matt has passed away and is unable to return calls or he is intentionally avoiding returning my calls in an attempt to accrue as many erroneous payments as possible. I have no proof of this but my suspicion is that this is a side hustle for Matt and he just hopes to accumulate customers who pay a monthly fee (which he gets a percentage of) without having to actually do much ongoing customer service. At this point, my only options are to dispute the charges with the credit card company, post my bad experience with Matt and Patriot on social media, and possibly take him to small claims court. I would have much preferred Matt just call me back and handle the situation like a professional and a gentleman. Too bad.

We purchased a security camera system from Homestar in October of 2024. Upon completion the cost…read moreof the system was almost $1000.00 more than the quoted price. After some negotiation we came to an agreeable resolution. Recently the system had some problems and I called them for help. They Failed to return my calls promptly. A text message was sent from Santiago (the technician ) setting up a phone appointment to discuss the problem. He never called. I contacted the camera manufacturer and they recommended another company. Secure-Tel came out and fixed my problems. They we're on time and reasonably priced

It took a few days to get this project done, unexpectedly there was someone who called off and…read morecouldn't finish the job sooner (same day) as stated in the beginning of the process. Overall the system is set up nicely and don't have any issues so far!

I was with this company for over 6 years. I was being charged $50 a month for monitoring, which is…read moremore expensive than ADT ($40) and Ring ($20) but I liked the app and system, so I stayed with them. Finally when they told me they had to change my main panel and that I would have to pay $300 for it, i decided to switch to Ring. That's when canceling with Epic became a nightmare. First I tried to cancel right after I got charged in November (so that I wouldn't be charged again in December) and they told me that my contract (from 6 years prior) required a 30 day cancellation notice (I notified them 23 days prior to my next bill) . So they told me that would be charged again in December and they come January 12 I would be done. I said that's fine, I paid Decembers bill and now come January 13 they have charged me again. I call to tell them about the mistake and representative tells me that in my contract there is a "60 days cancelation notice" lol, and that I'll be done come February 12. I'm disputing the charge with my credit card company and moving on. Sucks that this company works in this way. Here are the texts on November 23rd from 2 of their representatives stating that my December charge will be the final charge on my account (and somehow they couldn't get my name right after being with them for over 6 years) . Can't trust a word they tell you. Do NOT go with this company. Ring is a much better option

This company is a complete joke. The owner Jason is not quite the Security professional. Called to…read moreschedule service and nobody answered. Called to get a quote and nobody answered. I'm hearing the same from other people with this type of alarm system. The owner seems to have his hands in his other businesses and doesn't focus on this one. Was a great company when Neil the Installer was there and has since turned to crap. I blame Jason the owner, he's all talk and a yes man with little follow through. They have no physical address and sub contract out to other companies. You're better offer calling ADT or another company on Yelp.