Brought Matt back for 2nd time and spent thousands. He left my job after getting paid knowing that he needed to put covers for his wires he left exposed. Long story short, these covers don't exist because he encased my wires in a camera port that has no covers, therefore my wires stay exposed. After many texts and calls, finally got him on the phone, said he would come next day. Never showed, no response He even during the job needed me to fund money in advance! He turned out to be a flake Run read more

I started off with a really good experience with Matt and Patriot Security. However, while closing my office in the area, I contacted Matt and asked him to discontinue my monthly service and the associated charges. He said "no problem", he would cancel my ongoing automatic payment, and I thought all was well. Well, 5 months later I see that the charges have continued and NUMEROUS calls and emails to him have gone unanswered. Granted, I should have noticed the charges on my bill sooner but at this point I can only assume one of two things, either Matt has passed away and is unable to return calls or he is intentionally avoiding returning my calls in an attempt to accrue as many erroneous payments as possible. I have no proof of this but my suspicion is that this is a side hustle for Matt and he just hopes to accumulate customers who pay a monthly fee (which he gets a percentage of) without having to actually do much ongoing customer service. At this point, my only options are to dispute the charges with the credit card company, post my bad experience with Matt and Patriot on social media, and possibly take him to small claims court. I would have much preferred Matt just call me back and handle the situation like a professional and a gentleman. Too bad. read more

Do not sign up with them. You will never be able to get a hold of them if you need anything. Terrible customer service. We are having a hard time canceling because we can't reach anyone. Have been a customer for over 4 years and it gets harder and harder to reach them. read more

Poor customer service. Have a hard time getting hold of them. Use brinks or ADT. Around the same price and if something goes wrong, you can get hold of Brinks or ADT but you can't with Matt. Save yourself the headache. read more

If you need the service, they're the best. But I've asked, begged, cried.... CANNOT get them to stop billing me. Sold my house in November 2016. STILL getting billed. Stupid. read more

DO NOT GET ANY SERVICES WITH THEM! I cannot even begin to express my dissatisfaction with this company. To be begin with, the man who installed the system told me he would come to put up a yard sign bu he never scheduled a day to come so I called Matt but he told me he was grabbing a sandwich at the moment and would call me back later which he never did. Now I'm dealing with a power outrage in my neighborhood and no one including Matt is picking up my phone call. I got an email indicating that the monitor currently is low on battery and I cannot reach anyone at the company. I really regret getting home security. Their lack of attention and customer service has showed me that they are not a reputable security service as yelp reviews claim them to be. With the price you will be paying for these guys, find something else! read more

Shopping around getting estimates from different businesses. I'm so happy to speak to them very professional on the phone very cordial I was on hold but ever so slightly I really like the way these people talk to a new customer. Thank you appreciate you read more

I've seen a lot of alarm systems and companies in my day. My family has always had a system and now I own a house I had to get one installed. There seems to be a lot of half-assed companies out there who just try and get that contract signed and that's it. The farthest from the truth with these guys. I exchanged about 30 emails with the owner, Leo, to get exactly what I needed. He was patient and very helpful; I got everything I needed and at a very reasonable cost. I got 2 outdoor motion activated cameras, an electronic lock which can be locked / unlocked from my phone, garage door sensor, and a sensor for a home safe. also the standard motion sensors, door and window sensors. I was able to get an install date and time to fit my busy work schedule, the installer, Jerod, was a great guy. He was diligent, quick working and we had some common interests and hobbies that we chit chatted about after he was done working. You can tell there's real passion in these guys hearts for security and surveillance I've recommended these guys to my folks, to my neighbors, and to some of my friends who live in LA. I also requested a stack of flyers to hand out at the Neighborhood Watch meetings. Do yourself and your family a favor, call or email these folks NOW. read more

Two weeks ago my car got broken into and it freaked me out a little. I was worried it might happen again so I called Patriot Security. They did a great job with our CCTV camera system at my office and I wanted something similar at my house. I feel much safer that my surveillance cameras will not only detour someone from breaking in again but if they tried I will have now have it all on tape. They also installed a self monitoring home security system at an extremely low rate. I didn't even realized that was an option. My touch screen control panel will send me text messages if my front door is unlocked or locked. It will also let me know if my back gate is open. My dealings with Leo Johnson and their installer Jerod have been extremely professional. I work odd hours and they have always been very responsive whenever I needed something done. I feel like they are always looking out for my best interest!! Love these guys and will continue to send family and friends in their direction. read more

My husband and I purchased our first new home and had an alarm installed by Jerod. There are SO, SO many cool features that we had to choose from, things that I didn't even know an alarm system could do. Some of those additions we chose were and auto shut off of the A/C unit of there is a fire, auto locking of the doors when the alarm is set and an app to control everything when away from the house. Jerod was straight forward and very detailed, never felt a sales push, just pure honesty. He explained all the different options and let us select what we felt we needed and he recommended the products that would fulfill our needs. The install took a little over an hour and he made sure to give us a brief but thorough review on how to use the keypad and all the features. I will be recommending him to all our friends who are interested in getting a home alarm installed. I'm very happy that I selected Patriot Security Inc... read more

Super service and quality equipment. Matt, the president was very involved from start to finish with our new security system install. He answered all of our questions and we came out with a great deal on a new cellular home security system. Our system was professionally installed and the installer did a very thorough job explaining how every thing works. Being able to use the alarm.com app and its geo services is a huge deal and one that went a long way in us choosing Patriot Security. If you are looking for a new home security system, this company is definitely worth a hard look. read more

Great service and always gives a straight answer. Thanks for the help Matt. read more

Unreliable. First Matt didn't show up on the day we agreed upon to install. Then the cameras weren't facing what I specifically explained I needed. Again he didn't come in to fix the camera when he said, only after I called and complained. Had an appointment with Matt last Thursday booked weeks in advance and surprise, he just blew me off without so much as an email. Ive emailed since and he hasn't repsonded. If you want to waste your time waiting around like I did and my employees have done by all means hire Matt. read more

I recently had Patriot Security install a system in my new home, and I couldn't be happier. I've never had a security system before, but wanted to get one for the new house. I did all the research and quickly discovered that I didn't want to go with one of the nationally known companies. They typically are only interested in getting you hooked into a long term contract and install sub-par systems with less than ideal monitoring. The first "local" company I called was one of Patriot's competitors who also gets very high marks on Yelp. However, when they came out to survey my home I felt their pricing was way too high. I'm sure they're a very good alarm company as their reviews reflect it, but they were taking more of the "we need to sensor everything" approach and as a result I would have spent upwards of $1500 for my system. I contacted Patriot and exchanged a number of emails with the owner, Lou. He quoted me around $300 for everything I needed. I said ok and he had someone out to install my new system within a couple days. The installer was knowledgeable and professional. As I mentioned, the other company I contacted wanted to put sensors on every single window in my home, and also didn't want to install motion sensors in my home because they were afraid my cat might set them off. They wanted to install much more expensive glass break sensors instead. The Patriot installer went with the motion sensors and assured me there was no way my small cat would ever set those off, plus we didn't need all of the sensors that the other company wanted to install. I ended up with an equally effective system for a lot less money. One comment I should make about Patriot is their monthly monitoring fee is a bit higher than for some of the other alarm companies I looked into, but the rate is also locked in for life, so their higher rate might look very good 10 years down the road. They use Monitronics who is one of the better monitoring companies out there. I did have one accidental alarm trip when my daughter didn't get a door closed all the way and they were on my cell phone within 30 seconds. I've read that a lot of the monitoring companies take 2 or 3 minutes to respond. I would definitely recommend Patriot Security! read more

I switched my alarm system over from ADT to Patriot in July and have been extremely happy with the company and the service. Leo (one of the owners) helped me and was extremely professional and knowledgeable. He worked with me to pick the right system for me and didn't try to up-sell me on anything - in fact, he was very conscious of my needs and my budget. The system is amazing - I opted for a camera, door lock and glass break sensor. I can manage my door lock and alarm system (among other things) from my phone. Very happy with it - it's super easy to use too! The installer I worked with was also very professional. He was not someone that I was afraid to be home alone with - he was super friendly and very helpful as he explained how everything worked and answered all my questions. I would highly recommend this company! If there's one thing you don't want to skimp on, it's your family's security. read more

We recently upgraded our home security system and I spent a fair amount of time trying to find the right company to work with. Sadly, the vast majority of companies that I spoke with had deceptive business practices (the word "shysters" comes to mind)... but the team at Patriot were the exact opposite... they were true professionals. The person I worked with (a nice guy named Jerod) was straight forward, told me how much everything would cost, and most importantly, provided me with exactly what I asked for at a fair price. No bait-and-switch. No games. Just honesty. (For the record, a few of the other companies I spoke with employed "scare tactics" to try and sell me things that I didn't want or need.) Jerod was friendly, professional, and most importantly, knowledgable. My calls and e-mails were promptly answered -- and he treated me with the same level of professional service both before and after I became a customer. While I don't often give 5-stars... these guys truly deserve it. read more

Updating my previous review. I see we had some miscommunication. Jerod and Matt resolved my previous issues. Jerod came to my house and fixed the problem in less then 5 minutes. Thank you guys. I also ordered some exterior video cameras which were installed with no issues. I had purchased a interior camera elsewhere and Jerod connected it to my system at no charge. Super happy. Would and have recommended them to friends and family. read more

I had an alarm and exterior cameras installed plus a gate sensor. Quick, efficient, and so nice. They had to come back a few times to fix some weird camera defect, which they did promptly. I appreciate all the questions they both answer for me and continue to answer...! Thanks Jerod and Matt! Referred to my friend who also had alarm install... I just need a garage sensor now...until then. .Thanks. read more

This is an update to an earlier review. I texted Matt 10/12/2020 on his cell and asked questions with attached pics. No response. I called the office number on 10/14/2020 Matt answered. I asked if he had time for few questions. He gave me less than two minutes and said he'd call back. Matt didn't call back. Wife called again on 10/16/2020 (also two minutes) and said he'd get back to her. He stated he'd locked himself out of his office and didn't have any access to computer. Matt has not answered any questions or returned any calls. It has now been almost a month. We are now having to remove all of Patriot's hardware, and having to reinvest in another security system. As a result of Matt not returning texts, returning phone calls or answering questions regarding malfunctioning security equipment we are back at square one. I would highly recommend you don't use Patriot Security. I have screen shots of my attempts to make contact with Matt on every occasion I listed above. If you desire any more info, I can be contacted by e-mail at rrmm714@aol.com. read more

We have had an alarm system in our Newport Beach home for decades, and although it seemed to work OK, its technology and features seemed behind the times. The old company said it could not provide anything newer, so we shopped around and found Leo at Patriot. I like dealing with a local company vs a national company for home security. They were honest with no pressure and we now have state of the art gear that works and is very easy to use. Communication with the company and its people is superb, and Jerrod was very careful in his installation (my home is newly remodeled and I am extremely picky about the appearance of things in and around my home.) Glitches were minor and quickly solved by Jerrod, who was great. All of my special requests were accommodated. Now I can control everything with my cell phone, iPad, or computer (if I want) or use the keypads on the wall. No more entering funky codes, ###,**** and stuff to do basic things like arming the system when an upstairs window is open. From Anywhere!!! The video feature rocks. The price was surprisingly reasonable, and although my monthly fee went up a little, I wont get dinged a couple hundred bucks for routine service calls if a sensor goes down and they have to come out. (I was spending about 3 or 4 hundred a year with the old company on "service calls". In the long run, it is less expensive at Patriot then with the other companies, and I get the personal touch. Thank you, Patriot,. read more

I received excellent service from Patriot. Their evaluation was prompt and multiple options were offered. Through 2 amendments of the original proposal, I received exactly what I wanted. Their installation was timely, efficient and completed in several hours while I remained in the home. They went over operation of the system upon conclusion of the installation. The home was left in excellent condition and there were no issues at all. Highly recommended for any security system needs. read more

The owner (Matt) is by far the best at what he does in Southern California. He will never miss an appointment with a customer, and he won't cut corners to get the job done. read more

Matt and Jerod are truly exceptional at their jobs. Besides the excellent service, I appreciate their attentiveness and quick response. Matt truly cares about his customers. I had some very serious problems with my hardwired system, esp since it's more than 20 years old. However, Matt and Jerod spared no expensive or time in fixing the problem. They've gone above and beyond my expectations and will do the same for any customer. If you really want a company that takes care of you, then this is it. In addition, their pricing is the best out there. Thanks guys! read more

Jerod is a great guy, very honest, had him get me a quote for some cameras, still not sure what to do, but Jerod was courteous and responsive. read more

Matt and his staff were awesome in making suggestions that would serve my needs well. They installed security cameras and the doorbell camera and I would highly recommend them. read more

Had Patriot and Matt install my system for my business. It works terrific and everyone associated with these guys were nothing but professional. I am also able to let my clients log in to certain cameras to view what they are storing. Very Cool. A+++ all the way. read more

Patriot Security gives you great customer service and quality products. The initial consultation with Matt about my video and security needs was great. He took his time to listen to my concerns and formulated a system to meet and exceed my needs. All the other companies just asked me what I wanted and gave me a quote. They did not want to put much thought into the installation planning. Patriot Security was priced competitively and they were the only company that did not use conduit in their installation plan. They did a great job of running the wires in a very clean and professional fashion. They installed 19 cameras and a completely monitored smoke & burglar system. Its integration with Alarm.com is awesome. I have had no problems with the equipment and their customer service with follow up questions and fine tuning the systems has been first rate. If you are looking for video cameras, a burglar system or both, look no further. Patriot Security is your one stop professional security company. read more

While they essentially cookie cutter copy most other security systems that are ahead of the game like Vivint, they get the job done. Better options available for both home and business read more

i had account with big company, the only thing they gave was nightmare, and cost me arm and leg, i received a referral from a friend of me regarding the home security, i called , and within 24 hours they send a technician to my house to reinstall the alarm with low monthly fee, i recommend american security enterprises, excellent. read more