Service has gone downhill! The staff has changed. Poor communication. Customer service is not a priority.

Mediocre equipment. Hot trash for customer service. Long time customer who has had constant issues since day 1. You have to HAUNT these people to get customer service. They don't respond to phone calls. They don't reply to emails. Oh, you want a service? Well first you'd better open a ticket with Dynamark (the actual monitoring company) AND GOOD FUCKING LUCK IF THEY REPLY. It's a giant circlejerk of terrible customer service. Since day 1 we've had sensor issues and false alarms. Level2 isn't responsible for the police fees for false alarms, so they don't give a shit. The whole thing is ponzi scheme and love triangle mashup. Level2 blames Dynamark. Dynamark blames Level2 - and all the while the customer just gets stiffed. read more

I have been contacting them since January 5 to move my alarm system and everyone points fingers at the sister company's. Representative name is Sandy refuses to answer emails then hung up on me when I asked her repeatedly if she received the email because she did not want to respond to the question. The worst customer service read more

I have nothing but good things to say about Level2. Javier, Sandy and the entire team are helpful, friendly, professional and efficient. They installed security cameras and set up a network with Wi-fi extenders and in a timely manner and everything works perfect. It would absolutely recommend them to anyone needing these services! read more

This company has great service technician was on time installed the alarm system and explained how the systems works. Customer service has a great attitude. I highly recommend you getting an alarm system through this company. read more

I wish we could rate this company less than Zero stars. They are incredibly difficult to get a hold of, they do not return calls, they are very dishonest and I will never use them ever again. I have honored my 3 plus year agreements and cannot get my phone calls returned. I have been trying to cancel since January and they continue charging my bank account. Worst company ever! read more

I am one sastified customer! They're customer service is superb, I always get greeted with friendly operator who knows how to support. I recently had an issue with one of the sensors not reading correctly, the very next day i had a technician out to fix the problem. read more

The installation fees were almost half the price of ADT and Others, just depends on your home and what type of sensors, cameras, glass breaks and home automation you desire. Install was not great. Installer asked me where I wanted the motion sensors but he placed them about 2' feet from the ceiling (my ceilings are 10'), so it looks out of place. Didn't want another hole in the wall so just left it in place. The increase in monthly price is questionable...for example mine went up to $56 due to automation and $60 plus with cameras. read more

Company never was monitoring my home, All my sensors were not working half of the time and they locked me in to a 3 year contract. I will call them and they will wanted to charge me for things I did not wanted for my property. Worse company out there. They are very dishonest and they don't call back. read more

One of the most dishonest misleading companies I have had the misfortune of dealing with. First of all, where do I start? When I signed up they told me that if my business were to shut down I would not be binded by a contract. The business getting shut down would satisfy the agreement. They also said the equipment would be owned by me outright. And it would not need to be returned. THEY LIED! I got harassed over some ridiculous payment to buy out the contract. They sent somebody to my house to collect the equipment. And they also lied about the original credit check not being a hard inquiry (which it was). I wrote a well deserving, 1star Yelp review and was called by the company who "all of a sudden" cared. I made them a deal and that was to remove the hard inquiry and stop harassing me over a contract buy-out and I would remove my yelp review. They agreed. It has been months now and no more harassment. But I still have a hard inquiry on my credit report. I expected to see this removed after patiently waiting for the bureau to update. But now it has been months and the inquiry is still on the report. OBVIOUSLY, Level 2 never removed the inquiry. read more

My installer Angel came in Today to my shop and installed an alarm system and camera setup. Angel was extremely professional and polite and efficient at installing everything. We first discussed where the camera placement should be and then he gave extremely good advice based off of what I wanted to view from the camera setup. After installing everything and the camera angle was slightly not perfect, he had no hesitation to redo all 4 cameras and the result was a flawless view from all angles!!! He showed me how everything works step by step with the alarm system until I fully understood and he was extremely calm with showing me a few things multiple times until he was for sure I understood it all! Then he ran all the tests to make sure everything was 110% perfect before he left! Clean and well organized with all his tools and equipment! I seriously could not of had a better installer!!! Thank you again Angel and the Level 2 team for having all this up and running in no time at all! Painless and quick and headache free! That's how all installers and companies should strive for! Nailed it! A+++++ read more

Level 2 security made it right with me after failing to fix the garage door issue. They provided me free window sensors and might be sourcing me ring floodlight cameras. Thanks for making it right. read more

My experience with Level2 Security has been great. They are easy to get in contact with whenever I have questions or concerns. Everyone I have spoken to has always been very kind and courteous. I highly recommend them. read more

Level2 is an amazing company that truly cares for their customers. Griselda is our new account specialist and she's always available if we need help with devices or just simply have any questions. She's very professional and diligent! I recommend level2 to all my friends and family for their home or businesses! read more

I strongly recommend Level2 Security they are super friendly over the phone and very professional. The techs that came to install our security system are very knowledgeable, approachable and patient. I had many questions and they were able to assist me with all my inquiries. I love the app feature but overall I truly appreciate the great customer service they provide! read more

I found Level 2 by Griselda reaching out when I opened my new business in Orange County. I decided to give Level 2 a shot. I'm very glad I did. Griselda is always checking in to make sure I'm happy. The owner came out with her to my second business to speak with me about earning my business. The support is fantastic and the communication is fantastic. I have now installed Level 2 at all of my business and my home. Don't look anywhere else. You won't beat level 2 support and customer service. read more

We recently had our security system installed. Griselda is our rep. Such an amazing person to work with. And Eman came out to do the install, extremely helpful and went out of his way to be of service to us. Thank you Level2! read more

Thank you for your services!! Excellent customer service and friend staff. We had an issue and it was solved by the cameras installed. Thank you! read more

We was signed contract for 3 years and we have 1 year left. Recently we have problem call Level2 and find out they drop montronic with new company Danamark. The part is we signed contract with level2 not any other services as my knowledge. Ending up they pointing finger no longer supports if Monotronic. New client beware don't get signed contract then you will like me $57/m for my business supposedly peace of mind but not protect my business and investment. Bad service walk away from their monitor alarm company for new one but then let their local clients no help. read more

Level 2 Security is awesome! Recently had an attempt of break in at my business shop, and luckily Level 2 cameras and security, were able to catch the guys on camera and notify me about the break in. Very happy with the system since day 1 and it has been working perfectly since. Great company, I highly recommend. read more

Very good company, Highly recommend. Their staff is very supportive in answering questions. They go the extra mile. When I asked for an extra panel, they got it to me. Good software you can access from anywhere makes Level2security a great choice! read more

I have had their security system for over a year now and really like the service and pricing. Install was really quick. I've had no issues with false alarms or problems arming the system. The app works fine and the system is easy to use read more

Very unprofessional company. We have been trying to get our cameras set up for over a month and the first person to install didn't write down any user information so when the second person came out they couldn't help us. We were told they would have to contact the manufacturer and schedule an appointment later that day. NOT one phone call and it's been 2 weeks! Also don't bother picking a time frame of when to have someone come out because they come whenever they want. They also never leave you a message when they actually call, leave a message so I can call back, how do I know it's Level2 if no message is left and it's just a random number?? I have so many other issues with them. I cannot wait for my contract to be done so I can cancel their services. BTW they will call you and ask you to remove your Yelp review in exchange for $80. No if you want me to take this review down you'll let me out of my contract for free. We still can not access the footage on our cameras. We've had people look into our cars and steal stuff from the front yard yet we can't access the footage when we need to. I tried calling on a Saturday for them to help me over the phone and they couldn't, now I have to wait until Monday to talk to someone who knows what they are talking about to help me with the cameras. I need that footage now not in 3 days. At least have people working on the weekends know how to properly troubleshoot the cameras over the phone. read more

This review is long over due.  My Friend referred me to Griselda with Level2 Security when I told her I was looking for a security system. I spoke with Griselda, told her I was looking for cameras as well as an alarm system, and she gave me a couple package options.  Once we spoke details, she immediately set me up with one of her specialists and they were at my house within a few days.   Griselda's point of contact was Cinzia who kept me up to date with the process, what to expect, and how long the installation would take.  Any questions I needed answered, Darlene  was available to answer and still does to this day.  They were extremely professional and their pricing is great; they're even there to help you out AFTER your system has been installed.  I've already referred them to my Family and will continue to do so to anyone who needs an alarm system.  Thanks Level2 Security! read more

Stay as far away as you can from this 'supposed' security company. When you are looking for security for your home or business you are also looking for a reputable honest company that you can put your trust in to protect your property and family. This is hardly the case with this company. From the get go they will feed you misleading and untrue information about the services they supposedly provide. They will tell you they operate their own central dispatch center - UNTRUE. They sub-contract with an out-of-state center that is so pathetic that they are not even listed with The Better Business Bureau!! They also use a really expensive third party company to process their video and alarm signals also out of state. So in fact what does Level 2 do on their own other then trying to hustle you into a long contract and then have somebody else do the work? Not too much other then their sales guy who it seems is perhaps one step above (or below depending on your perspective) a con artist. Newton Johnson (sales guy) will promise you anything you want to hear but the delivery is lacking on this companies part other then forcing you into a long term contract that you can never get out of. NOW FOR THE BEST PART: This company does not appear to be properly licensed to perform the work and services they are attempting to market. License laws are in place to insure that the company you are working with are honest and reputable and do not have a criminal background. This is in place to protect the consumer. (No results that came back after a search for this companies license. The only thing that came back was for good old Newton Johnson who had a rent-a-cop guard license that was pulled/expired 5 years ago--but no license was found for Level 2 which is required by law). As the old expression goes: "Buyer Beware". read more

Great job and excellent customer service. I have used Level2 in the past and have always had a great experience. I have referred them to all my family and friends. read more

I highly recommend this company they have been so good to me for years. Whenever I need help or assistance they were there for me.

I have had Level 2 for about 2 years, without any issue, but recently I had a camera go down. I called them and we told there was a $25 fee to come out to check it out. I paid the $25 and they came out and said the camera was bad and replaced it with a new one, 2 months later the same camera went down, so I called the service dept and was told it would be $25 for them to come look at it again. I told them no, I was not going to pay for them to come out when it appears they did not fix it correctly the first time. They stated that was their policy and would not deviate from it. As I look through other reviews it seems as if they are good at selling the product but service is very lacking. read more

My system gave a false alarm due to poor connectivity (which caused an officer responding to my residence) so Level 2 was supposed to replace the 3G card with a 4G one. I made arrangements at work and took half a day off to accommodate an appointment for this morning between 9 and 11am. No one showed up so I called. Apparently they made a mistake and put me on the schedule for the next day. I have a really tight work schedule so I have to make arrangement ahead of time. They didn't make any attempt to remedy the situation. They basically just said no one is available, and with my schedule, nothing can be done this week. If they can't even keep an appointment, how can I trust them with the security of my home? They are slow responding to calls as well and I had to keep calling to finally talk to a live person to schedule an appointment. read more

I can't express enough how great the system is. The installers Angel and Jessie were exceptional and worked extra hard during the install to hide wires and do things the right way. The training was fantastic and system is super easy to use. Highly recommended company and installers for any business!!! read more

Angel and Jessie are awesome they installed a full security and surveillance system in less then a day great service very friendly and professional read more

Angel and Jesse did a killer job on my second unit. They were helpful got the job done and did it not only in a timely manner but correctly. Would recommend these guys and the business without a doubt. read more

I made the change from ADT to Level 2 security about 6 years ago and I'm so glad I did. Customer service is way better than the other companies. No automation, you actually talk to a human being unlike other companies. Darlene is such a life saver. She's helped me out in situations remotely that I didnt think was possible. She's very professional and is very knowledgeable with helping me with my system. Javier, the field tech is very professional and really takes time to explain on how to work your system and best of all he does clean work. Looks like I will stay with Level 2 for good. read more

I loveeeeee my camera and alarm system! The cameras are super clear and convenient! Definitely super affordable! And I love the sales associates, they are very friendly and helpful! Definitely recommend level 2 security! read more

Level2 has been absolutely amazing from beginning to end. We had our system installed yesterday and it went great, they took the time to make sure everything was not only done right but that i understood it (that probably took more time than the install) but they stayed patient the whole time and were really informative as well! Marco came out first to explain what had to be done and how everything would work. He gave us the run down for how it would go from beginning to end and made us feel super comfortable in choosing them. Then when it came to installing, Garrett and Damien came out and worked so hard! They completed the installation and explained everything about how to work the security system and cameras. It was really easy, and helps there's an app for everything! Overall, we're extremely happy and feel much safer with the new system! -Heather G. @ Rodents Stop read more

We are very pleased by the professional security services provided by Level2 Security and specifically our sales consultant, Antonio. All aspects of our desired security wants were carefully planned out with expectations and nuances explained in detail which included frequent contact with the local office. It is very satisfying to work with such a well-established and respected company, and we would recommend their services for any security needs both large and small. They are very prompt in responding to requests for services. Any of the few issues we had with the system or its components were seen to immediately and competently. read more

Not only is the system i got for my business way nicer than ive ever had, it was way less expensive than the other quotes i had gotten. And the service is that good...or better. Eveything the told me was spit on. The sales and install have some of the best customer service ive seen anywhere in a long time. Highly recommend Level 2. read more

I was referred to this company by a co-worker and Although I was very hesitant due to a prior negative experience with another company, I called. Its been almost two years and I have no regrets. They were very helpful, efficient, straight forward, no hassles. The cameras system is great. Very easy to maneuver. The service was/is great. I referred my sister and she felt/feels the same way. THANK YOU read more

We purchased our home in January and had our alarm and cameras installed the same week we got our keys. We accidentally set off the alarm a few times in the begging because we forgot we had an alarm. Whoops! We were pleased when the monitoring center was calling within seconds. The install took a few hours and the camera and panel wires are not exposed throughout our place which is a bonus. All in all we are happy with the equipment the service and the peace of mind. read more

The company I work for was broken into and this security system did not let us down. JJ was a huge help and got us a great price for an amazing security system! When this happened all cameras were working and the police were immediately notified. There would've been a lot more stolen if we didn't have this alarm system!! read more