Fantastic customer service!!! I can't recommend this business Enough!!! If you need a locksmith,…read moreCorey is your guy! Fast to solve the problem and the price was really great! Thank you and I will tell everyone how awesome this business is!!!!!

I visited Northstar Locksmith to have a replacement key made for a cabinet. I provided both the…read morecabinet manufacturer and the key number. The employee who assisted me cut a key and told me it "should work," but also stated that if it didn't, I was essentially out of luck because they do not provide refunds. Not surprisingly, the key did not work. The next day, I called to explain the situation and inquire about having the cabinet re-keyed. The woman I spoke with indicated there may be another option and encouraged me to come back to the store so they could explore it. When I returned, I was greeted by the same employee who originally cut the key. After explaining what I had been told on the phone, he insisted he had cut the correct key. When I asked why I was receiving conflicting information and whether I could speak with the employee who had spoken to me on the phone, he threw the key back at me and said he couldn't help me. I then went to Able Locksmith and explained the entire situation. They immediately noticed that the key I had been given was different from what was needed. They cut a different key, with the proper teeth pattern, and it worked perfectly on the first try. What frustrates me most is not that a mistake was made, mistakes happen. It's the complete lack of customer service, unwillingness to troubleshoot the issue, and dismissive attitude when I returned seeking help. Based on this experience, I will be taking my business to Able Locksmith in the future and recommending others do the same.

I was here to get a lost key for a car storage topper. I was selling it and over the many years…read morethe key just disappeared. So the sales technician, because they are both consultants of locks and keys, sought the brand of my topper and looked up the key code in their computer system. They found it ... it's 20 years old. YES! Okay so they tested the keys that would fit and after some trials and errors they got the right key to work. On my way I put my topper on Craigslist and sold the topper I no longer needed. Thanks guys! They got the knowledge and computer tech to figure you lock or key out!

Very disappointed with this business. They insisted that I purchase a new key fob. They ordered it…read more($260) and 6 weeks later I was called to bring in my car. Like monkeys with a football 3 of them couldn't program the fob. Then the excuses started that the receiver in the car was the problem. Total B S the remote start ( which channels through the receiver ) works perfectly fine...even the old key fob will start the car. Then they hemmed and hawed concerning a refund. One thought it was funny that it didn't work. Maybe they are good at making metal keys but anything requiring tech...run.

I bought two keys and a key fob battery. The young man was helpful and courteous. He is very…read moreknowledgeable and gave me great advice regarding a garage door opener replacement.

They met me at my car within an hour of my telephone call for help. Excellent customer service and…read morevery friendly. They cut me new keys on the spot in under an hour. Super grateful for the prompt assistance, skill, and fair value.

What thay did right: They fixed my inoperable safe. It now…read moreoperates as new. For that, I thank you. Where I feel that there is room for improvement: COMMUNICATION! Talk to me. It is my belief that when a customer requests an update five times in a nine month period of time, a minimum of one phone call is an appropriate response. The experience would've been been less disturbing if I had chosen to just throw the safe in the dumpster with all of the contents inside and go purchase a new safe from any one of the dozens of places that sell safes in Anchorage.

Use to be a great company & we used for years, but I would NOT recommend them. We contacted them…read moretwice within the last month and twice there was no customer service, nor did they seem interested or have time to listen to our needs or want our business.

Ryan was really friendly and delivered exactly what he promised. I was a pressed with his…read moreapproachable nature and vast expertise in the field. Highly recommend!

Just received this response from Ryan... Hey thanks for the…read morenegative review. As if running a small business isn't hard enough these days, people like you go and make it worse, good luck to you Try to help people, do the best you can and they go shit on you like that. Very selfish of you The owner, Ryan seems like a nice guy. However when I called to get a some keys made on three different occasions over the last month, the answer was always yes that will be no problem I'll be in Anchorage on Friday. A month later, after confirming he would be in Anchorage yesterday, for a third time it was just another no call and no show. I understand if you're busy then tell me that, not I'll be there.

Price quoted us one number, showed up and did the work then increased the total due, the push to…read morestart function from the key fob does not work at all. When contacting to try to resolve the above issues, continued to say it was my vehicle that had no prior issues before they worked on the keys.

No up front pricing The owner called me a cheap customer…read moreover the phone. Tried to charge $1500 for rekeying 5 locks Was on the property for no more then 15 min Horrible customer service They kept haggling me down in price They eventually decided $300 was fine Im just saying they knew what the job was worth and thats why they were ok with it

Daniel programmed a new key for one of our vehicles and got a snapped key out of the ignition in…read moreour other vehicle at no additional charge. He was friendly and they had the most reasonable prices in town! Will definitely be using them in the future