Immediate response to my questions, reasonable rates…read more Excellent, fast service. If you are in need of locksmith services, you can't do better than Serenity Locksmith

I got the nastiest attitude from a man name Victor when I called in. He was very rude when I tried…read moreto give him the address and he said "I don't care about the address" but then shortly asked for the unit number after. What was the point of saying you don't care in a very rude manner then to ask for it again after. I will be calling during business hours to speak with a manager because that was unacceptable customer service. And VERY uncalled for.

Fantastic customer service!!! I can't recommend this business Enough!!! If you need a locksmith,…read moreCorey is your guy! Fast to solve the problem and the price was really great! Thank you and I will tell everyone how awesome this business is!!!!!

Great customer service the staff is knowledgeable and very helpful. If they can't help you they…read morewill direct you in the right place

I was here to get a lost key for a car storage topper. I was selling it and over the many years…read morethe key just disappeared. So the sales technician, because they are both consultants of locks and keys, sought the brand of my topper and looked up the key code in their computer system. They found it ... it's 20 years old. YES! Okay so they tested the keys that would fit and after some trials and errors they got the right key to work. On my way I put my topper on Craigslist and sold the topper I no longer needed. Thanks guys! They got the knowledge and computer tech to figure you lock or key out!

Hired this company to secure the building lock and repair a door at our condo. Communication…read morethrough phone and email was prompt and efficient. The locksmith visited and gave an estimate. As soon as parts came in, I was notified and a time was set to complete the job. Lock and door were repaired. Excellent job. Friendly service. Highly recommend.

I bought two keys and a key fob battery. The young man was helpful and courteous. He is very…read moreknowledgeable and gave me great advice regarding a garage door opener replacement.

They met me at my car within an hour of my telephone call for help. Excellent customer service and…read morevery friendly. They cut me new keys on the spot in under an hour. Super grateful for the prompt assistance, skill, and fair value.

What thay did right: They fixed my inoperable safe. It now…read moreoperates as new. For that, I thank you. Where I feel that there is room for improvement: COMMUNICATION! Talk to me. It is my belief that when a customer requests an update five times in a nine month period of time, a minimum of one phone call is an appropriate response. The experience would've been been less disturbing if I had chosen to just throw the safe in the dumpster with all of the contents inside and go purchase a new safe from any one of the dozens of places that sell safes in Anchorage.

Use to be a great company & we used for years, but I would NOT recommend them. We contacted them…read moretwice within the last month and twice there was no customer service, nor did they seem interested or have time to listen to our needs or want our business.

Ryan was really friendly and delivered exactly what he promised. I was a pressed with his…read moreapproachable nature and vast expertise in the field. Highly recommend!

Just received this response from Ryan... Hey thanks for the…read morenegative review. As if running a small business isn't hard enough these days, people like you go and make it worse, good luck to you Try to help people, do the best you can and they go shit on you like that. Very selfish of you The owner, Ryan seems like a nice guy. However when I called to get a some keys made on three different occasions over the last month, the answer was always yes that will be no problem I'll be in Anchorage on Friday. A month later, after confirming he would be in Anchorage yesterday, for a third time it was just another no call and no show. I understand if you're busy then tell me that, not I'll be there.

Price quoted us one number, showed up and did the work then increased the total due, the push to…read morestart function from the key fob does not work at all. When contacting to try to resolve the above issues, continued to say it was my vehicle that had no prior issues before they worked on the keys.

No up front pricing The owner called me a cheap customer…read moreover the phone. Tried to charge $1500 for rekeying 5 locks Was on the property for no more then 15 min Horrible customer service They kept haggling me down in price They eventually decided $300 was fine Im just saying they knew what the job was worth and thats why they were ok with it

Daniel programmed a new key for one of our vehicles and got a snapped key out of the ignition in…read moreour other vehicle at no additional charge. He was friendly and they had the most reasonable prices in town! Will definitely be using them in the future

They did a great job re-keying my new home. I called them on Thursday afternoon and they schedule…read moreme for the next day...very prompt and the service was fast, and friendly. What more could a person ask for..

My son was locked out of his house in negative temps when his dog jumped on the door and pushed…read moredown the lock lever while my son was taking his other dog out to potty. After already being outside for some time trying to find a way in, My son called a locksmith from another company who showed up without the right tools (can you believe that?!) and then proceeded to leave my son in the freezing cold with nothing but a sweatshirt to go back and get his tools. He never showed back up and my son ended up going to the hospital in an ambulance. So, I called Wasilla Locksmith and spoke to David. He was friendly, genuinely concerned and rushed right over to my son's home. He was able to get the lock open and he made a spare key. He gave the keys to my son's coworker who had called 911 for my son and had come to the house at that point. He charged me exactly what he had quoted. I highly recommend Wasilla locksmith safe and vault!! They will take care of you! He also didn't Ask for any payment info until after the job was done and he kept me posted as he arrived to the home as I am out of state and was worried about my son. Wish I could give more than 5 stars! Thank you David!!