Five years ago when I had a sewer back up in the evening in my then only year old condo with which whose plumbing I was both unfamiliar and unskilled, I asked a neighbor in that then condo for a recommend and he immediately said to call Shane of Ajax. To this day I am still impressed, thankful, and obligated to Shane's and his assistant's immense crazy hard work coming on such short notice for emergency work thus a grateful review finally, years later. Shane arrived promptly within the stated window and since it was an emergency sewer backup, I had to urgently skip niceities and pointed to the problem which was a messy bathroom overflowing and Shane immediately in turn told his assistant to get the plumber's snake/auger while he simultaneously started removing the toilet altogether which was cutting the caulk to the ground, removing the 2 bolts, prying it off the wax seat, removing the plumbing connection inside, and lifting the whole thing off which in the rush and adrenaline seemed to be in 1 fell swoop. The assistant was quick to wheel up the very heavy (220lbs?) auger which they immediately sent down the exposed drain and about 15ft in, they encountered the blockage which he efficiently worked with the snake and I must note all of this was in rather dirty conditions with the backed up water. Shane was so quick, professional, and in control of what seemed like a house-ending event as to put us at ease. The sheer speed and expertise are priceless and he charged us the straight emergency rate (I think $200/h for both) but that was far far below all other vendors who are 2x-5x more but I'd happily given him 5x because of his sheer skill. To this day, I simply can't thank Shane and his assistant (shame I don't recall his name) enough and wanted all here to know of their heart and skill in emergency plumbing. read more

Great technician. Efficient. Good value. I do think the office staff is overwhelmed. Maybe one more person answering phones. Had to call back to double check that someone was coming etc. We had called the night before. But I cannot complain about how nice they are or professional, etc. Good operation. read more

I honestly cannot recommend Ajax highly enough. We had a toilet plumbing emergency on Sunday and as everyone knows it's damn near impossible to get someone out on a Sunday. My regular plumber was out of town, but recommended Ajax to me. Kudos here to my plumber for recommending this company. To me this speaks to the high and unique integrity of Chris at CRC, for which I will always be grateful for and which I reviewed separately on Yelp. So, I left a message with Ajax' answering service and Shane got back to me promptly. He said he could have someone at my home in 2 to 3 hours. It was a pleasure speaking with Shane as he was extraordinarily sympathetic, understanding and accommodating. About two hours later, Walter of Ajax said he's a half hour away. He arrived right on time, introduced himself and got right to work. He resolved the issue within about 20 minutes and asked us to come and double check to ensure everything was working properly. It was. Walter too was extraordinarily professional and friendly and most importantly, extremely competent and got the job done. The price was a lot more reasonable than other companies, especially for a Sunday. Businesses like this are quite rare nowadays and I will recommend Ajax without hesitation. read more

I had Ajax snake our sewer as well as take video footage of our pipes. Their employees were very professional and great to deal with. They were able to identify some issues that 3 other companies couldn't. I would absolutely use Ajax again. read more

Ajax Sewer Cleaning has been one of the most reliable services I've used for our home in Brooklyn. On two separate occasions, they responded quickly and thoroughly inspected and cleared blocked wastewater lines that had been backed up. Their prices are reasonable and all of their employees that we've come in contacted with are professional and pleasant, all things you can't get enough of when you need to shell out dough to get your home systems repaired. I'll recommend them to anyone who asks! We'd all be so lucky to have more businesses like this one around. read more

Mike from Ajax was determined to get our sewer line cleared today. He kept working until it was finally cleared , very professional and courteous, came with the right tools and knew how to use them, this is not a guy-with-van kind of company. This is all they do and it shows. read more

Quick and affordable service day or night. Price is the same any time of the day/night. Used them several times both for my business and my house and never waited for more than 45 minutes . Highly recommended!! read more

Great company...always highly recommend them to everyone! You solved my sewer problem with the camera and video. The city had not paid up, but your report and video said it all! Thank you for the wonderful service and the great employees! read more

Said, " you are on our schedule". Never called or returned requests for ETA. Said "contacting technician for ETA, will get back to you soon". Never called or returned requests for ETA. Not dependable. read more

Been calling for over a month now. Leaving messages with the receptionist for an appointment to get our sewage drained. On my last attempt this week, the receptionist (who claims I never spoke to her because she just started there & has been saying this almost every time I have called) said we were on the calendar but a specific date cannot be determined. Over a month and no one has reached out. Extremely disappointed. We have been with this using this company for years now but whoever is in charge now clearly does not want business. read more

Well called these guys lastnight had clogged kitchen sink . They told me someone would come with in 2hrs , someone came in 1hr. Which i was happy . He was very respectful accommodating and above all super neat he did what he had to to do he cleaned up everything and left very pleased would definitely use them again hope I don't have to but would definitely call them again in the second read more

Avoid if you have a plumbing emergency like a broken toilet - you can expect to wait a few days at least for them to arrive so don't make plans- they don't call back when they say they will and the call center staff basically could care less read more

Ajax was able to snake a drain line that another company couldn't do after 3 hours of trying and giving me poor advice . Rosendo from Ajax did the job quickly and efficiently and they charged me a fair price . He was very knowledgeable and skilled at his work. I would highly recommend them. read more

Waste of time. I have a big job to do and my landlord asked me to get a quote. I called them at least 10 times, maybe more. Every time they tell me we'll get right back to you. Waste of time. read more

Prompt, quick, and efficient. Came in 1.5 hours and explained everything. Would highly recommend. Nice to support a local business too!

We had water in our basement and it turns out the sewer trap was flooded. Called Ajax around 11pm and they came shortly after midnight to take care of the problem. We have used this business in the past as well and they are always responsive, courteous, and do a great job. Great business with a community oriented owner. read more

Prompt, affordable and overall great service. Called today since my sewer was blocked up. Spoke to Shane and was able to come the same day. Thank you. read more

We had water back up in our basement Sunday. We called Ajax Sunday morning and they told us they'd be sending someone to our home that day. By mid afternoon we called again because no one had shown up yet. We were again told someone was coming. No one came Sunday. We received the same run around on Monday and were in fact told someone would be en-route in an hour. Tuesday we were actually told someone would be here between 12 & 3! Needless to say, it is Wednesday and still no one has had shown up, yet we've been pretty much staying home to accommodate Ajax for three days now for someone who has consistently failed to show up. It's impossible to get anyone on the phone other than "dispatch" who "will relay the message." Completely turned off by this business. Terrible customer service. Would never recommend. read more

The worst company around. They don't do the job right and they tell you any job is warranty and it is not. Don't call them!

Came to unclog bathroom sink which had a trap that can be accessed from the bottom. These geniuses drilled a hole in a perfectly good pipe where the pipe goes into the wall tile. They realized there mistake and said they would come back to repair the job....2 weeks later after numerous phone calls-still no repair and no return calls to my messages. When you call, you get a rude receptionist that has no clue what she is doing and keeps giving us the run around. Taking this company to small claims court and filing with Better Business Bureau . read more

The best cleaning drain company ever. Very professional and courteous. I will definitely use them again. They are simply the best.

I called them on a Sunday to get a price for the to snake my backed up main sewer line, and got the office. they took my information, and I got a call back from Michael within 90 seconds. He gave me his price and time frame, and I told him I'd rather rent the machine and do it myself for cheaper since I'm handy enough and since they were pretty booked up with other appointments and couldnt get to me till later. Michael took the time to speak with me, give me tips about which machine to rent and how to do it. I didn't use their service but was impressed with how helpful they were without even using their service. He then wished me a happy thanksgiving. Happy thanksgiving to you too Michael. Thanks Ajax. read more

Shane did an inspection of my waste line from the house to the street. He showed me the entire line via video feed and explained exactly what we were looking at, evaluating the condition of the line, past repairs, etc. Very professional, courteous, and knowledgable. Would recommend. read more

Terrible. I live in an apartment and our maintenance manager called them on Thursday to come and unclog my kitchen sink. He informed me they would come Thursday night / or Friday. No show. No calls to him or me. I called in the early afternoon Friday and the girl cheerfully gave me a time slot of 5:30 to 7 PM. Again, no show, no call. I called and the afterhours staff took my number. They never called. I called 4 times, no return call, no "I'm sorry" from the staff. Nothing. Here it is Saturday and nothing. So, from Thursday night to Saturday afternoon I have a clogged sink and no response. I'm stuck with these loosers because apparently my building management contracts with them. Monday morning I'll be on the phone with the building management to get another company. Don't waste your time. read more

What a great company, they responded and arrived within an hour, solved my problem at an affordable cost and explained each step of his process. Was extremely respectful of covid wore a mask!! I would recommend this company to anyone. Also SHANE IS THE MAN! Thanks for the help! read more

Tried to contact company after appointment for getting the repair report but never sent to me so I have no idea what happened with my issue. I called more than one 10 times and spoke to the representative, also emailed. The company was paid in advance and never got back to me after coming to the appointment. read more

Very professional and very clean. I called them to unclog the main sewer. I will call again if needed or for maintenance of the pipe system.

My Mom's shower drain was slow to drain then from there things got worse. Luckily, Shane (owner) got back to me almost immediately and sent one of his guys, Mike. Mike quickly ascertained there was a main line clog (don't use Charmin - too thick) and cleared the line for Mom. Mike was conscientious and wore a mask the entire time - outside! Thanks for a great job and we'll surely use Ajax Sewer Cleaning in the future! read more

Terrific and prompt service - spoke with Shane to explain my sewer problem and he immediately scheduled Mike to come out. Mike was professional, courteous, explained everything, and was all around terrific. Highly recommend. read more

I called Ajax this morning due to a clogged main waste line.I spoke to a very pleasurable man on the phone.He was very accommodating and said he would send a technician who would be there in a couple of hours.The technician showed up and was very polite and professional.He did an excellent job explaining what he was doing and reassured me with his knowledge of the situation.He cleared the trouble in the line and made sure nothing was left undone. I have used Ajax in the past and I will always use and recommend them.They really know their business and really truly care.Their prices are very reasonable for their service they provide.I have had two technicians at my home and they were both outstanding. Gary read more

I'm so impressed with Ajax ! Michael came as we had a horrible backed up sewer. He was friendly, up for the job- which he finished and cleaned up. A nice guy , knowledgeable and professional. Thank you so much !! We've had a couple of experiences with Ajax and they have been great. read more

My main sewer drain was clogged up so I reached out to a few local companies. Most were polite, some weren't. But Ajax really stood out a cut above the rest. What I gathered when speaking with Shane for several minutes, he was definitely knowledgeable, patient and willing to actually do the job - not just show up for pay then get out. He was extremely patient and friendly when asked several long winded questions and even chimed in his own thoughts on the matter, beyond a closed ended response, which is rare I find. He thoroughly explained everything addressing my concerns over the phone and in person. Communicated his arrival professionally. He did a great job! reasonable pricing for excellent service through and through. I highly recommend Ajax for your sewer needs, tons of credit to Shane! read more

I called on Saturday after Thanksgiving Day with a problem. Not only were they open. They were friendly while being professional. From my initial call to the problem solved and Shane on his way to the next customer was less than 2 hours! The problem was identified in less than five minutes. I was given two options to resolve the problem He even explained to my niece (the culprit) what the issue was. He then proceeded to remedy the situation. I HIGHLY recommend Ajax! read more

Shawn is the best plumber that I have ever had. He did a great job cleaning out my pipes. He was extremely clean and accommodating. Would definitely recommend Ajax and Shawn to anyone looking for a great and professional service. read more

This firm -- fast and talented -- has helped us out with three different sink and pipe problems over the past two months. Each time I am so relieved that I have them to call on. They're polite and professional. I've had three different plumbers from them and they were all great! read more

Service was exceptional! They were timely and efficient! I would definitely recommend to a friend! Thanks again!

Mark from Ajax saved the day! Actually, more like half the year. For the past six months I've been dealing with water backup from my laundry line. It was not always persistent so sometimes I could do laundry and at other times there was water spilled all over my floor. This resulted in an eventual broken washer and some mold. I spent money on a washer technician, Roto Rooter and a new washer before I contacted Ajax. I am most disappointed that I expected Roto Rooter to have properly conducted their job when they didn't even bother to diagnose the problem properly and cost way more than Ajax! Mark, a young guy from Ajax seemed infinitely more determined to resolve the problem and snaked all the possible drains that might have caused the problem. Eventually, he found the source of all evils - a yellow plastic ball that ended up stuck on its way to the drain via the gutter. He promptly rolled up his sleeves and solved my problem! All I got from the Roto Rooter guy was that the problem is likely to occur again. Despite the rare review on Yelp, Ajax has plenty of stellar reviews on Angie's list. I was able to get same day service (why would I ever call Roto Rooter again?). Mark was punctual and even called 15min before arrival to confirm. Truly outstanding! read more