This place is amazing. I bought a couple pairs of running shoes from this store about 6 months ago…read moreand both pairs still feel great. My mom wanted a nice pair of walking shoes and I told her this was the best place to go. The young man helping us (Milan) was super nice, super knowledgeable, and incredibly patient. My mom ultimately settled on a nice pair of Brooks running shoes and she loves them. This is the only place I'm gonna buy running shoes going forward.

For context, I came here 2 years ago and worked with a great associate. He was a run coach for a…read morelocal high school and got me started on my running journey. Now, I return looking for advice in regards to shoes and marathon prepping. I had a very nice associate this time again but they had never ran a marathon nor did they actually run. The other reps maybe did track? I came on the weekend so I waited over an hour to be seen. I did request training advice when I checked in. I left not accomplishing what I hoped for Overall, I was disappointed. Nice staff though and goodrunning accessories. They don't carry nikes. I guess you may need to get lucky on who you talk to in regards to your goals out of the visit.

This store is a little pricey for me, so I usually buy a shoe that's either on sale or clearance.read more

I went in today looking for Birkenstock clogs because the website said they had it available same…read moreday. I asked a blonde girl named Sofia for help and she was literally no help. I told her that they didn't have the size on the shelf I was looking for and she gave me the excuse, "if it's not on the shelf then we don't have it." She ended up walking with me to the section to see if she could order it online for me but ended up realizing that her system shows they do have the size in stock so she told me she would check (on her own free will) which I did appreciate. After 15 minutes of waiting, we noticed she was just going around the store doing other things like chatting with coworkers and opening/closing other boxes of shoes for fun so we realized she was literally just ignoring us. We decided to pay for the other shoes I had and I told the girl Jennifer at the register about the bad experience and how Sofia never came back to give us an update but Jennifer also didn't seem to care. I truly wouldn't have cared if they had them or not, the issue that really bothered me was Sofia didn't communicate effectively and left us waiting there for 15 minutes after she was clearly dilly dallying. All in all, gen z workers here who have no customer service or communication skills. I wouldn't recommend going if you need help bc they'll just give you a blank stare and offer no help/solutions on top of ignoring you.

Great selection and the staff is kind and knowledgeable! Always great to do business with the folks…read moreat Airloom! Prices are fair, reasonable, and they are negotiable!

terrible customer service from the get go…read more I reached out regarding an item they were selling on their story, they gave me a price of $40 . I told them I wanted it, they said they only can sell it in store. I was okay with that, and told them I would be there that same day. I show up to the Pleasanton location (which was 38 miles away from me) to find out that no it wasn't there and 2 that now they wanted $200 for the item. I asked them why they would have me come there if it wasn't there and they all thought it was funny for one, and 2 gave me a response of "show and tell". I don't understand how this place is even in business, it's like a ghost town anytime I've come in the store, the people are so rude and not welcoming at all. Honestly to be laughed at by people you planned to give your hard earned money to is incredibly insensitive and disrespectful. Time is money, and they clearly have no respect for anyone's time NOR money. I don't play with my time but I don't see this place being successful much longer... karma.

This Review is long overdue!! this is the best sneaker store in the UNITED STATES!! and I mean IT!!…read moreI bought from them numerous times! NEW and USED,there better than facebook marketplace,STOCKX forget about it there cheaper by half and there even better than dealing with your friends because price and authenticity always plays a factor.they seldom say NO to trade's USED or BRICK's They take them all!! and your always suprise when selling or trading because it always feel like its in your favor(shocking reaction everytime)there USED shoe is almost like NEW! and there the only store that cleans up the shoes before selling it.staff are also nice and welcoming kudos to the owner on how he runs the business! what else can I say about this store but all positive! theres a reason why there in business for so long!! More POWER and BLESSINGS to the nice staff and keep HOOKING UP people in the bay area!! This Review is long overdue!! this is the best sneaker store in the UNITED STATES!! and I mean IT!! I bought from them numerous times! NEW and USED,there better than facebook marketplace,STOCKX forget about it there cheaper by half and there even better than dealing with your friends because price and authenticity always plays a factor.they seldom say NO to trade's USED or BRICK's They take them all!! and your always suprise when selling or trading because it always feel like its in your favor(shocking reaction everytime)there USED shoe is almost like NEW! and there the only store that cleans up the shoes before selling it.staff are also nice and welcoming kudos to the owner on how he runs the business! what else can I say about this store but all positive! theres a reason why there in business for so long!! More POWER and BLESSINGS to the nice staff and keep HOOKING UP people in the bay area!!

Bay Area sneaker fixture for at least 10+ years. I've sold/traded shoes to them several times…read more Quotes have always been reasonable! Really easy to email them and get a quote for either a few shoes or a larger buyout. I was able to get a quote in the same day, and then visit their store the next day to sell all of the shoes. PayPal payment was quick and easy as well.

Great selection of Adidas pants-better than the Adidas store. The young woman working there was…read moresuper friendly and helpful.

Felt like mean, high school girl energy from the 3 young female employees, I walked in, was not…read moregreeted and even heard snickering? Also to clarify, it was only me and them in the entire store. Could be overthinking but not an enjoyable shopping experience! Also wasn't provided with any help. I went to the shoe palace in Stoneridge mall. The three girls desperately need customer service training or you will lose more customers. Will be telling my friends and family to never shop here.

My go to store for picking up online orders from the Rack and Nordstrom…read more The online pick up is located on the right side of the store by the fitting rooms. This store is spacious, brightly lit, and always clean and organized. The staff are friendly, efficient, and accommodating to the customers needs.

This store has a terrible customer service. The employees are rude and they also do not greet…read morecustomers. The lines are extremely long and one customer had to ask for them to bring out more cashiers to help ring up customers. They also give you a hard time when you want to return an item saying you cannot return when it's clear that the policy allows return an item that is unworn with tags attached, and within 30 days. They do not honor returns this store is terrible. The ladies that ring you up do not even look at you, they are also rude. The Nordstrom rack in San Leandro has better customer service. If I can give one star it would have been nice

Fantastic selection, great service, friendly people, I'm impressed…read more Also they run a Wednesday at 6pm run club which is fantastic!

Great place all around! Heather was incredibly helpful and knowledgeable throughout my entire…read morevisit. She took the time to properly size my feet and brought out a variety of shoes she thoughtfully recommended based on my foot shape and size. She encouraged me to try on multiple options and explained the differences between them, making the process easy and comfortable. She genuinely cared about making sure I left happy and confident in my choice, and I did--walking out with exactly the shoe I was looking for. The customer service here is top-notch, and the overall experience was welcoming and stress-free. I truly appreciate the positive experience and personal attention. Thank you so much!

Came by to pick up seasonal rental skis. Staff were helpful, patient, and helped ensure we had the…read moreperfect size and settings for our kids. Their rental area is easy to navigate and items are neatly placed where staff can locate your size to get you fitted.

My favorite Sports Basement. I can always rely on the fantastic sales associates here to help me…read morefind gifts that are different, new or just right, especially for my workout fanatic husband that seems to have everything. After staring at a sea of workout tops, the associate named Puma recommended the perfect new top from ON. He had a wealth of knowledge of brands, price points and fit. Also he was so friendly and helpful. Another male associate in the equipment section was also incredibly helpful and kind to my predicament of what to get for a gift. He pointed me to a new Yeti shaker and individual packs of creation from a newer vendor to stuff it with. Always nice to walk into a store knowing the employees are always ready to help!

A local, small business that's not so hidden, yet it's a diamond in the rough in this part of the…read moreUne! (aka Union City) I finally had the time to check this place out on my lunch break - given, I was in an instant desire to let go & get my hands off of some fresh kicks (Air Jordan 4 Retro Bred ReImagined - sz 10), that I had bought over a ShockDrop from their Nike SNKRS app hat my homie hooked up for me not too long ago! Don't let that person know, tho! (cuz I will find out! Haha JK) I used to be somewhat 'so much' involved in the shoe game / hypebeast lifestyle growing up.. I remember so much back in high school, with my part-time job in the library shelving books, yet I'd fork over almost my entire paycheck to get some J's... but then, it sorta just stopped once I graduated high school & went to college - up 'til I was gettin' into my early twenties, and had phased out of it & moved on to 'grown man shoes', as my best friend would say back in the day not too many years back. Like a saying I once heard in my teens, you gotta know where to "deal with the real" AND having done a smooth transaction with Kyle Goudie (the proprietor of this humble abode of a buy/sell/consignment shop) was definitely a foreal, foreal REAL one! Honest, Legit, and Transparent. Thank you for being friendly & patient - especially for someone like me not having a peer-to-peer mobile payment app that allows users to easily transfer funds from a linked financial institution account to another recipient - I did have PayPal, tho! Haha. I originally bought the shoes at a higher price & offered the , but I wasn't trippin' out since it was only a few dollars difference - and with my side hustle as a musician - can't complain to be 'too blessed to be stressed'. #mindfulmatters I definitely recommend ya'll check this local business when you find yourselves on this side of the East Bay!! Don't say I didn't warn you! Once in awhile, you'll find yourselves craving for some fresh kicks, just wanting to browse on some vintage apparel & footwear & other knick knacks, and/or even getting yourself donned in what's "in" to be "it", cuz you know you just can't stay away from being & looking "fit"!

Grand reopening!…read more Sole Scrubs is now reopened. These guys are tenacious, hard working, and have a love for shoes and their community. Are you looking for a pair of Air Nomo Max and can't find it anywhere? If Sole Scrubs can't find them, no one can! Are you looking to recondition your favorite sneakers? They can do that, too! Do you want a Vintage 49er Superbowl Shirt from 1995? I do, and I have no doubt that the amazing staff at Sole Scrubs will find me exactly what I want. Come check out their newly reopened store, Sole Scrubs, Union City, born and bred.

This place was so hard to find, which is the fault of the mall map! But we found it and my hubby…read moregot his shoes for his extra wide feet. So the issues? First, by the time I found the store, I had no energy to look for myself. I walked for over an hour. Second, I called their number and was put into voice mail HE double hockey sticks. Not pleasant. I just wanted to talk to someone to see if the store was still there. And third, this is the smallest Famous Footwear that I've seen, so it's possible that they may not have as many shoes as other stores. My husband was able to go through and get the shoes that he was looking for. Someone helped him and they were totally nice about it. I can't say that I'd want to come back because the trip to find them took place halfway to a location and halfway back. That much walking wasn't something that I was looking forward to doing. But they had the shoes and that was a good thing, so they get the three stars.

I had a great experience specifically at this location compared to the store in Hayward at…read moreSouthland Mall! I think it matters which location you are at for Famous Footwear. The clerk was so nice and down to earth. I was acknowledged shortly after entering the store and onwards afterwards. Surprisingly they had a lot of really cute trendy shoes, for all walks of life. I bought Steve Madden's "Madden's Girl" combat boots and loafer work shoes. The store clerk let me know if they didn't have my size, that she could order them and have the shoes shipped for free to my home. She also informed me of all of the sales that were going on too. I had to order my Madden Girl combat boots and they came within a week, just like the lady said.