As we entered, there were two clerks at the front desk. A male clerk was helping another guest, while the female clerk looked at us without greeting us. She asked for our boarding passes and, after scanning them, immediately told us we couldn't enter because our tickets were not business class. We were confused because we believed we could enter using our AMEX card. However, she quickly dismissed us without explaining any other access options. It wasn't until the male clerk stepped in that we were shown which credit cards were eligible for lounge entry (such as Aeroplan metal cards). While looking at the list, my husband noticed the Chase Sapphire Reserve card -- the last card displayed -- which we have. Only then were we allowed to enter. Unfortunately, the service from the female check-in clerk left a very poor impression. She showed no customer service etiquette, seemed quick to judge that we wouldn't qualify for entry, and offered no effort to help clarify the lounge access options. Her attitude came across as pretentious, as if we didn't belong there. Not the kind of service you want to receive after a 15 hour flight.. To make matters worse, the lounge itself was mediocre. The food was cold and the selection was quite limited. read more

I was just glad to have a lounge I could go into that was in the Air Canada Terminal... I'm looking at you SeaTac. I will say, although I was glad to have it, this lounge did not impress as while I was finally able to find a charging station at the very very back bar seating area that had powered outlets (right side as you enter), the office room was locked, and almost all the chairs were missing plugs. The single one I found between two chairs didn't work. The elevator which takes you there has definitely seen better days but I was able to sit in the lounge and charge a bit before boarding, so overall three stars. read more

This is my second time here. A little less bad attitude by the check in person. I was able to get a shower. The food is still pretty bad. I guess they don't have to try hard. On the plus side, they still have a pour yourself bar. It was crowded and still with the not that comfortable furniture. read more

Needless to say more. Took that one bite , informed the kitchen supervisor and left. It was busy during the lunch rush but food safety was not their top priority. Not sure if the wrap was made there but regardless they need to make sure food is safe for guest to consume. Very disappointed, this does not even warrant a star....zero star! read more

Air Canada Maple Leaf Lounge - Disgusting found hair in my wrap. - Airport Lounges Near Me - Richmond, British Columbia

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An underwhelming experience after having the opportunity to visit some different lounges this summer. Seating was a challenge to find due to the size of the lounge. Everything is self serve with a small snacks bar and beverage bar. The food area had small desserts (a cinnamon like cheesecake that was actually quite good) and then some chicken and veggie wraps plus rice and meat. The challenge was that the snack bar ran out of plates multiple times in the short time I was there. The bar had an average selection of wine/beer/liquor, sparkling water, etc. Nice to pop in for a brief time, but not a complete escape from the airport chaos I'd like in a lounge. read more

The place is nice and clean like all lounges, but I was disappointed by the morning services. The expresso machine was broken. The hot chocolate dispenser had no chocolate and just muddy water (like it ran out and water was just rising the pipe). Breakfast options was standard with hot (scrambled eggs, potatoes, bacon, oatmeal) and cold (yogurt, fruits, pastries) food. And NOT a great place for a morning mimosa since there's no alcohol until 11am (it was a Saturday). read more

Air Canada Maple Leaf Lounge - No morning drinks! - Airport Lounges Near Me - Richmond, British Columbia

Not the most fancy lounge I've ever been to but a decent spread of snacks and food. The day I went had rice, beans, chicken (no veggie protein), and a salad bar to make yourself a Mexi dish. It was fine and sufficed to not have to purchase lunch in YVR. The drink options were good with juice, sodas, and an array of serve-yourself alcohols. Service was good and staff cleaning up were pretty on top of it since there were no dirty dishes laying around - thank you to them! read more

Air Canada Maple Leaf Lounge - Build your own taco / nacho bar. - Airport Lounges Near Me - Richmond, British Columbia

I stopped in here on my way back home and was extremely displeased. Whilst sitting, I saw something scurry around. Thinking it was a bird, I looked under a chair and realised it was a mouse. When I want to the front desk to inform them, they were always aware of the situation, said they had already called an exterminator and traps had been placed. That's all fine, but why is this lounge still open? I am shocked that this is fine with Canadian health codes. Food is served in the lounge and this is extremely unsanitary. read more

I'm still not convinced this is the same Maple Leaf lounge people are posting about. This is the second maple leaf lounge I went to in Vancouver and it was near E85 after you clear customs to return to the US. You go up the elevator to access the lounge, where they will scan your boarding pass to see if you're eligible to go in. There were quite a few seats and depending on which side of the lounge you were sitting on, you could rather see the planes coming in and leaving or people arriving off of flights and walking to customs. I prefer watching planes. The food is pretty standard for airport lounges. They had fruit, breads and bagels you could put through a toaster, oatmeal, coffee, juices etc. later in the day, the food would change and they'd offer complimentary alcohol. But since we were at the lounge in the morning, no alcohol for us haha. Some of the other reviews mention a restaurant. I want to find that lounge haha oh well. Next time maybe. read more

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We were quickly admitted after scanning our boarding passes at the front desk. With Star Alliance Gold status I was able to include a guest for free. It was a few years since I last came here and not much has changed. There was a decent amount of open seating with inside views of arriving passengers and outside views of planes and gates. Seats were comfy for our almost two hour stay. The food options included make your own soft tacos, salad, tortilla soup, coleslaw, apples or bananas, refrigerators with sodas, Lavazza coffee maker, cookies, beer on tap and a self serve liquor bar. The tacos and soup were actually pretty tasty. Staff came around periodically to remove the used glasses and plates. When it came time to head to our gate, we only had to allocate less than five minutes to walk over to E74. Very convenient. read more

Air Canada Maple Leaf Lounge - Food bar in the Vancouver MLL. - Airport Lounges Near Me - Richmond, British Columbia

A convenient lounge located in the international terminal after passport control - Air Canada Maple Leaf Lounge (Transborder) This is my first time here. The open buffet is a treat. Overall, a very relaxing experience. Food, full open bar and massive windows with natural light. Plenty of seats and power outlets. Only downside is it gets quite toasty next to the windows when the sun is out. There are seats that are cooler, so don't fret. PLEASE NOTE : There is another entirely separate Maple Leaf Lounge in the domestic terminal. NOTE: Unfortunately, you can only enter based on your status with the airline and Star Alliance. Guests can accompany that person with status, but probably will have to pay again based on the main guests status. You can't arrive as an individual and pay for access. I found out the guard way that in a different airport that entrance is restricted this way. read more

Air Canada Maple Leaf Lounge - Seats near big bay window - Airport Lounges Near Me - Richmond, British Columbia

Enroute to SE Asia and flying business class so have lounge access. The lounge has large windows and a variety of seating options. Seated by a window and ordered off the a la carte menu. The steak was ok...cooked to order but lacked taste. The latte was good and happy the bar opens soon so I can enjoy some wine before boarding. It was a positive airport lounge experience. read more

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The good - spacious, clean, great drink and cocktail selection. Nice staff. The bad - HOT, not many food options. My partner and I only stayed about 45 mins. The AC was not working and it was unbearable. We were not able to relax like we wanted. The food, drink and snack options were lacking. One of the two main dishes offered consisted of chicken which was tasty. I wish they had more options than the chicken or veggie dish. There was nothing else besides the two dishes and cookies. Hope that's not the norm. read more

Air Canada Maple Leaf Lounge (Vancouver Airport Domestic Terminal): The Gas Station Bathroom of Lounges Walking into the Air Canada Maple Leaf Lounge in Vancouver's Domestic Terminal, you might expect a small sanctuary--an escape from the chaos of boarding announcements and overpriced terminal snacks. What you'll actually find, however, is an insult to the very concept of a lounge. This isn't a refuge; it's a total dump. The carpets tell the story first: stained, dirty, and begging for retirement. The furniture? Equally neglected--worn, faded, and reeking of disregard. The lounge feels less like a premium retreat and more like the backroom of a bus station. There's a sense that no one cares. Trash sits abandoned on tables long after guests have left, with no staff in sight to clear it away. Maintenance, it seems, is a concept they've actively decided to ignore. The food situation is laughable, if it weren't also slightly terrifying. The so-called "buffet" area could make a gas station convenience store blush. Sticky counters, questionable hygiene, and a selection that feels like it's been assembled by someone who doesn't like food very much. Seven Eleven would serve as a notable upgrade, not just in taste, but in basic sanitation. Need to charge your devices? Good luck. The power outlets are few and far between, tucked along walls and columns like a cruel joke. You'll need a power cable longer than your patience to reach one, and even then, you'll be tripping over your neighbor's equally desperate setup. For a lounge in the heart of a modern airport, this lack of foresight is downright embarrassing. Here's the thing: lounges are supposed to be about small luxuries. A clean table. A decent meal. A place to plug in your laptop without reenacting a scene from "Survivor." Air Canada's Maple Leaf Lounge offers none of that. It's the equivalent of paying extra for a first-class ticket and being handed a tray of reheated airplane food. If you find yourself here, my advice is simple: turn around. Head back to the terminal, grab a coffee, and wait at the gate. Whatever inconvenience you imagine avoiding by coming here pales in comparison to the reality of sitting in this grim, neglected space. Until Air Canada decides to invest in a deep clean, a kitchen overhaul, and enough power outlets to charge a phone without a scavenger hunt, this lounge isn't just disappointing--it's downright insulting. Save yourself the frustration. You deserve better. read more

Air Canada Maple Leaf Lounge - Airport Lounges Near Me - Richmond, British Columbia

A bit dated but comfortable none the less. Decent food choices for a layover and service and coffee are good. Also can get alcohol of course. Chairs are comfy and it's clean. read more

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Not the best signage (or any actually) to locate this lounge, it was right next to the Lululemon store and a farmers market. Once you do find the lounge, you will find ample seating and a decent selection of food and drinks. Alcoholic beverages are "serve yourself" which differs from the LAX Maple lounge. There is buffet style food, with 4 heated buffet trays (we had items, such as squash Mac n cheese, salmon, rice pilaf) and there are salad and veggies available, as well as a soup (minestrone was available when we were there). There is a coffee and tea station with many tea bag options available, as well as a specialty coffee station (cappacinos, espresso's ext). There are also assorted cookies in the jars, along with one dessert at the buffet station. The lounge was clean and comfy, and servers were friendly. read more

Air Canada Maple Leaf Lounge - Drink mixers - Airport Lounges Near Me - Richmond, British Columbia

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Air Canada's Maple Leaf Lounge is a member of Star Alliance, so was available for us to utilize during our layover in the transborder, Pier E terminal of YVR. Not particularly well signed on the outside, we were initially unaware that this was an Air Canada lounge, or open to Star Alliance members. We had to walk to the information desk on the other side of the terminal to inquire, and then trek back to this side of the terminal, which happened to be near our gate. There is nothing downstairs, so you'll have the take the elevator/stairs up to the 2nd floor, where the check-in desk is at. The lounge is pretty spacious, and offers an excellent view of the gates and planes outside. There are multiple (working) outlets available, and when we entered, was not very busy. So seating near an outlet was never an issue. The food selection here is VERY limited (think 1-3 hot food dishes that were average, and some less desirable cold items). BUT, it does have an open bar with plenty of alcoholic beverages at your disposal. Service is very friendly, and the staff periodically walk by to clear your table of plates and garbage. Pretty good option if you just need a place to rest, charge your electronics, and need a drink with a few bites. But for heartier dining options, this lounge is definitely lacking. read more

Average at best. Not a lot of options when it comes to food, especially if you have any dietary restrictions. The day we visited, it was so crowded that you could barely find 2 seats together. The lounge needed a good cleaning as there were crumbs, wrappers & drink glasses at every turn. Again, better than sitting at the gate but not by much. read more

This lounge is spacious, the staff was friendly and attentive. I had a good stay. The hot meals were pretty good- there were 3 selections of hot food (taco, Thai chicken, chicken penne) and a dessert. The bartender was friendly and the bar was fully stacked. The seats were comfortable. It's one of the better lounges I've been to in Canada. read more

Air Canada Maple Leaf Lounge - Evening menu - spicy Thai chicken and rice - Airport Lounges Near Me - Richmond, British Columbia

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Possibly the best AC Maple leaf lounge I've ever been to (not comparing with Signatire lounge which is in a different league). I'm impressed by the variety of drinks and food selection including 9 different wines, an extensive cocktail list and made to order rice and noodle dishes plus more). I was here on Valentine's Day and I got a sparking rosé wine with a hand crafted strawberry rose. That made me so happy. The bartender (Jorge?) is amazing! read more

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The place looks clean and people polite. They close before 9:30pm ( which seems rather early) but at 8:30 there is only left overs... If they close so early perhaps they should ensure a full service ... not really recommended read more

Poor quality lounge. Mediocre and very limited food selection. I was quite surprised. My impression was that air Canada lounges in the past were quite good, but this was not the case with the lounge at the Vancouver airport. read more

I expected a better selection of food and drinks. Recliner chairs don't work. Electric outlets are above ground all over the place. HUGE trip hazards. Saw an older person almost fall. They managed just to spill their drink. Illumination in buffet area needs to be better. Staff is friendly. Lounge is relatively quiet. Bathrooms are small. In general needs improvement. read more

Air Canada Maple Leaf Lounge - Electric outlets are above ground all over. HUGE trip hazards. Saw an older person almost fall. - Airport Lounges Near Me - Richmond, British Columbia

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Although they have stepped it up at yvr, the better lounge is the AMEX lounge by far. Better selection, real eggs and more comfortable.

We came here for breakfast. It was mostly bread products (toast, bagels, donuts), hard boiled egg, and yogurt. The fruit that they had was not very sweet but that could be due to seasonality. So in terms of food, the selection is pretty sparse but the lounge was clean overall. We were there when they opened but I noticed it got super crowded by the time we left. I don't think I will be back to visit if its during breakfast hours. read more

This lounge is probably one the better ones on the domestic side of a YVR. It's spacious and has many seating arrangements and lounge areas coupled with a dining room. The service is excellent despite how busy and crowded it was. Everything was also organized and clean, surprisingly, seeing that the food was self-serve. The workers are extremely attentive, and they cleared my dirty dishes twice within 30 minutes. There's a selection of food. There are 2 hot dishes, a soup and various salads. The food piping is hot, and I did see it replaced a couple of times during my stay. There is an open self-serve bar and tap, which is a huge plus. The restroom needs to be updated. There is a lot of noticeable wear and tear, but at least it was clean. The public YVR washrooms actually seem a bit nicer The Maole Lounge is overall a very positive experience, especially in contrast to the busy terminals outside. read more

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We travel frequently and have been in a lot of lounges and Canada stands out as one of the best. The food is kept so clean and fresh and there is plenty to pick from. You could have the salad bar or wraps and even have a mixed drink. I appreciate the variety of drinks and chips and cookies and bars. They also have fresh fruit. When you are traveling especially the last few years we really appreciate the ability to come here and eat and relax. It makes such a difference in a stressful airport. Thanks Air Canada. read more

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As the only Airline affiliated lounge in the US area, this one was quite crowded. There was no alcohol until 11, which was odd. There also is no real bar. It is all self serve. This does not measure up to modern United Clubs or Delta Sky Clubs at large airports. read more

the space is nice, the coffee is good but the food really isn't. I tried a pastry - was soggy and tasted like old grease, eggs were tasteless and sitting in a watery liquid, sausages smelled funny. all needs work - disappointing read more

This lounge takes the prize for the worst service. We had a lot of dirty plates and they don't even bother to pick them up. You tell them that the food needs to be replenished and they think you're lying... the food was good, but limited food options like the one in LA. They had sliders when I visited and they were good, and they also had the salad bar and soup. read more

It depends if you are flying international or domestic. There are three Maple Leaf Air Canada lounges at the YVR airport. One is in the International - D Gate, one in the US side - E Gate and the other is in the Domestic - C Gate. International - D gate is awesome. There are chefs cooking there. Better food. They have fresh hot food. They also take orders on request. Note that the international lounge was renovated back in 2018. Domestic - C and E gate are horrible.They are another sad lounge. Food is not good. Everything tasted somewhat gross. Alcohol is unlimited and free at all three lounges. There are pop and juice. Like always there are two different kinds of cookies and two different kinds of soups. Different kinds of snacks are serve at different times. The international AC lounge and domestic/US AC lounge are at different rating spectrum. The international lounge being 4 stars and the domestic/US lounge being 2 stars. Depending on what time you are traveling, it can be super busy. The busy time is when consultants are traveling. Thursday night, Friday and Sunday whole day and Monday morning. But again those are high travel times. Note: if you travel on those days, tickets tend to be much more expensive. I travel a lot for work. So, I don't pay anything to get into the lounge. If I had to pay, this would be a no go for me. I heard it is $50 per person (not completely sure about the price) and this is definitely not worth the price. read more

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The purpose of having a Lounge available before your flight be it long or short is to let you catch up with your emails, scheduling, last minute meetings etc. And of course for leisure passengers to relax and read a magazine or two, have a drink and some snacks, catch up with your travelling companion. All these are done nicely at the AC Maple Leaf Lounge (YVR). The space is very open with large windows facing the tarmac viewing the planes you will be boarding. Staffs are friendly, they are attentive without being disturbing. All the surfaces are kept clean, and stations are always filled. Food variety can be improved to include more international flare, bar is extensive and I like the fact that there is a bar tender to interact with passengers while they are enjoying their cocktails or wines. Constant improvements and innovations is the norm in this highly competitive market, I hope Air Canada can at least maintain and keep service standards in order to keep passengers flying with them! read more

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This review is for the trans-border (Canada-US) lounge. As others mentioned, it's a rather small venue. When I was there, maybe it was not their peak hours, so I had no problem finding a seat. The receptionist was super-friendly. In terms of food and beverage offerings, however, were sad and not appealing to me. Tried Thai curry soup (I thought), but it was just okay. One of the tap beer self-service machine was out of service and the only available option was Coors Light...really!? There's one shower room, so it might be convenient for someone flying to US through YVR from overseas. read more

Air Canada Maple Leaf Lounge - Airport Lounges Near Me - Richmond, British Columbia

Air Canada's Maple Leaf Lounge was not crowded during my visit. With ample seating space, the lounge offered a quiet place to relax before my flight. That was where it really ended. During my visit, the coffee machine was not working and there were no alternative options. It was either water, tea, or alcohol. The food offerings was also extremely limited with maybe 3 options. It just felt like the lounge was understaffed and not taken care of. The staff was solid but there's nothing they could really do to improve the lounge. I think overall since the volume was low maybe the airline cut back on food offerings? The lounge was nicely sized and could easily be a busy spot in the airport. Hopefully next time is better, but hey not a bad way to relax in a quiet zone just don't get your hopes up if you're hungry read more

This is one of the most unkept airport lounges I have visited. The bathrooms are gross, the coffee machines are in dire need of a cleaning, and the gal running the front desk was extremely cranky. Next time I'm in the Vancouver airport, I will pass! read more

What a disappointment, Visited right between 10-11am where breakfast and lunch was transitioned. The food offerings were embarrassing. Luckily our biz tickets provided this experience free as I couldn't believe the larger party ahead of us actually paid for guest entry to this mediocre lounge. My family and I immediately regretted not going to the Plaza just a few steps away. Thinking this is Air Canadas lounge IN Canada, it should set the standard, NOPE, breakfast was bagel, white bread, muffin along with the basic spreads and fruits. Coffee and juice as usual. No hot food whatsoever. When lunch rolled along, alcohol was brought out however food options just was salad. It was kinda sad. Expected more from this place. As for service, it's ok, the wait to check in took way longer than expected, only 1 person behind the counter and multiple parties lined up awaiting entry. Wasn't missing much TBH read more

We spent about 5 hours here during our layover in the domestic terminal. The lounge is pretty open with lots of natural light. The seats are quite comfortable though I wish they were reclining so I could take a nap. The internet speed was pretty good to stream videos from YouTube/Netflix. Restroom was clean and they also have 2 showers. The food wasn't exciting. They had a pasta salad and a quinoa salad, hummus, edamame and a couple of different breads. There were two unappetizing soups. Dessert was actually good! They had cookies and Haagen Dazs ice cream! There were plenty of alcoholic and non-alcoholic beverages to choose from. I liked the fruit infused water! They also have a business centre with a printer for those who need to work. The lounge was quite big with plenty of space. Overall, I think it's worth a visit especially for a long layover. read more

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It is temporarily located on level 4 as the usual lounge on level 3 is under renovation. The place is not very big though it is spilt into 3 areas. The middle hall is where the food is and there are tables and chairs more conducive to dining. Plus a big conference table for those who wish to do some work on their laptops. One side is lined with fairly comfortable seats with power outlets (not all are working though) to charge your electronic devices. There is also a row of "private" pods along the wall. There is another room off the dining area and that is where the alcohol is served. Magazines and news publications are available. There is not much of a view of the planes though. The place is fairly busy though there are lull periods when people left to catch their planes. It is not as quiet as I thought it will be as some guests do not use earpiece when watching videos on their devices. The most disappointing will be the food selection. It was mostly cheese pasta and vegetables when I was there. The only meat was from the chicken noodle soup. I do like the selection of tea though. I will not pay to use the lounge and will only use it if it is free or included in my air ticket. read more

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Well what can I say to be positive . The lounge is clean and has a great view . The staff is very rude and unprofessional . The food offering is terrible. It so 7 pm and they have Vegetables that are in heavy mayonnaise salad. The soup is watery and the bread is stale . The coffee expression machine is not working . I would be really upset if I paid $50 to this type of offering. Hey Air Canada it time to up your offering as you are not the only lounge in most airports. read more

Air Canada Maple Leaf Lounge - Salad with more mayonnaise then vegetables - Airport Lounges Near Me - Richmond, British Columbia

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The staff are good. Washrooms are clean. The lounge is quite busy and there selection of food is below standard. They still haven't started up their buffet and the boxed food that gets sent out is worse than airplane food. For what we pay for business class flights, this is a poor reflection. read more