This experience was the best part of our trip! The pilots were exceptional and very professional…read more It was so enthralling to fly from Victoria to Vancouver and back again. Going to Victoria we flew a single-engine plane, which may have been older, but was so exciting. This trip took longer so we had more time to savor the beauty of the water and islands speckled throughout the landscape. On the way back, we flew a twin-engine which was faster but almost as exciting. The representatives were a little officious but they could not damper the excitement of these flights. We booked the flights and a tour of the Capilano bridge through Harbour Air and could not have been more delighted.

Horrible service! They cancelled our flight with almost no notice despite deciding to do so hours…read moreearlier. Instead of flying to Vancouver from Tofino we got the privilege to ride in a shuttle bus across the island to Nanaimo as there were no other options by the time they told us our flight was cancelled. They sited poor weather yet it looked very clear to us and to Apple weather app across the entire island. Other float planes were landing while stuck waiting for their shuttle. Flying costs 3x the price, yet no compensation was given. Horrible customer service. Think hard before booking with them.

Cutest little regional airport I've ever been in Canada! The…read morewaiting area is divided into two sections. But no hot foods past security and just 2 vending machines for hot drinks and soda. Also the showers don't work. I was hoping they would since we came back from a Canadian outpost and were needing a bath stat.

Cute little airport with frequent connections through Vancouver and Calgary. Small café before…read moresecurity and vending machines after security in the spacious departure lounge.

Beautiful little terminal shared with Harbour Air. Comfy indoor seating and heated outdoor area…read more Complementary coffee, tea, and a few snacks. On the water, in between The Flying Otter and Red fish Blue fish.

I've never been on a seaplane so I was understandably nervous. BUT IT WAS AWESOME!…read more The staff was very friendly and super helpful with the exception of one reservation agent we dealt with but she transferred us to someone who was much more helpful and kind. He made an awesome suggestion for the hotel we stayed in. Our pilot was super nice and very patient with us since we wanted to take a million pictures in front of the plane The flight itself was so smooth I actually prefer it to commercial flights. If you want to take a quick weekend trip to Victoria BC then you should totally fly Kenmore Air. It's much quicker then the clipper and honestly not that much more expensive.

Felt like I was on the actual 747 even though I was on a 777 I boarded the plane and it was full of…read morepassengers, but I found my seat pretty easily and then the plane left. It was pretty smooth only a tiny bit turbulence also the food didn't even taste like plastic just like on spirit airlines it taste like plastic sometimes I declined my seat just for sleep, and the light was already off on the plane and after a while, we finally landed, but the landing was pretty good like a butter. Best pilot ever.

Flown on Air Canada a number of times through YVR. Either when I am connecting to and/or from a…read moreconnecting domestic flight or a flight from Asia. In YVR, you are able to clear US customs, so you do not need to go through the process when you arrive back in the US. This can be a good or bad thing, depending on how much connecting time you have. It was an issue when I had a delayed domestic flight that arrived with less than 20 minutes before the last flight back to Seattle was about to leave. Fortunately, I was able to catch it despite having to go through customs. Recently, I took a flight from Bangkok to Vancouver on Air Canada, which is the only airline flying from Thailand to North America. The flight left in the morning so I had to get to the airport really early. Check-in was fine and not crowded as the airline only operated this flight. The in-flight experience was so-so. The Dreamliner economy seats were uncomfortable and I felt miserable for much of the 13-hour flight as I was recovering from a trip illness. The in-flight entertainment and meal were decent. I had a basil chicken meal, which seemed to be catered by Bangkok Air Catering, which provided me my last tastes of Thailand. My connecting flight back to Seattle was pretty unpleasant as I was very tired and sat all the way in the back of the plane. Fortunately, the flight was only an hour long. Not a big fan of flying on Air Canada. I will say they are fine for the most part when there are no issues. It is just when there is a flight delay which is often or when you are feeling unwell, that the flight experience can be pretty unpleasant.

Clean plane and Economy seats were surprisingly spacious with a decent amount of leg room…read more Friendly staff throughout the whole process and the flight staff actually explained in detail why there was a delay. It was refreshing and it's rare airlines do that. Snacks were okay. For the things they could control, WestJet did a pretty good job.

The good is the plane was clean, the staff was courteous, and the flight came into YVR early…read more The bad was we had a close connection and they gave our seats to other WestJet FF passengers as a gratuitous upgrade. We had booked first class and we were a codeshare with Delta meaning our booking was through delta. So, WestJet gave our seats away because we were late getting to the gate through no fault of our own. When we got to the gate, we were told sorry but we can't accommodate you in first class. The word accommodate meaning that they couldn't do us what they considered a courtesy or a favor. We paid and we were not given the service we paid for. This has happened to me in reverse on Delta where I was reseated due to the same issue. That is what should happen. However, I was not a WestJet FF and therefore they put my wife and me in economy. The real issue is I had to call and get a refund. It was all in all made to be my hassle. Like I said, courteous but bare minimum to actually provide helpful remediation. I guess customer service means something different to WestJet.

For months of Covid19 (starting with China in Jan) there was NO WAY to call. The Air Canada number…read morejust gave you a recording saying "unless you are flying within 48 hours" please call back - and it hung up. So when I mistakenly booked the wrong city to fly into (those Hawaiian names are so alike!) there was no way to rectify it by phone, and I had missed the online change window of 24 hours. So I had to buy another flight, and hope to get a refund later. When I was within 48 of flying I was able to call and explain the wrong booking. I was told to email the details and it would be taken care of. I got a refund in the mail of $88 when the flight cost $219. There was no explanation given. Calls are allowed now in June, but the wait is 2 hours. Service?

My father and I were flying from Comox to Calgary via Vancouver…read more After setting up his medical at the time of booking, being confirmed and boarded, with the same oxygen machine he has travelled with dozens of times, we were given 2 options, leave the oxygen machine or leave the plane. We tried to explain to to the pilot and stewardess that the fact that my father would die without the oxygen, and a call from Danniele at the customer check in explaining that it was an approved machine we were forced to deplane. My father and I both have medical issues with walking so this became the first problem. Then the plane left with our luggage and medication. Once we returned to the terminal Danielle showed us the list of approved oxygen machines and what a surprise, there was my fathers machine. We then had to take a $30 cab ride, and rent a $120 hotel room. I then had to go to a walk in clinic to obtain a days worth of medication. Then wait 10 hours for our next flight. Then a 3 hour layover in Vancouver. We then went to the only restaurant without a wait to eat. After finishing dinner we asked for a cart pick up but we're told I had to wheel my father back to the Air Canada wing and wait. We waited 20 minutes and once no one showed up I was forced to push him the full distance as we would have been late for checkin. We landed in Calgary at 1:00am after beginning our day at 4:00am. This caused quite a strain on my fathers heart and my knees. All for an obstinate pilot that refused to listen to anyone as if he was on some kind of power trip. This treatment has left us bitter and likely to give poor reviews to everyone we meet. I would like to add that Danielle in Comox was very helpful in getting us a new flight and assuring we would not be removed by another flight. I would also like to add that the gentleman who deplaned my father in Calgary was very helpful in wheeling him to baggage claim and helping him find me.

first time flying ana and it was such a pleasant surprise from the get go. before the counters even…read moreopened, all the staff lined up ceremoniously in front, and one spokeperson stepped forward to thank all the passengers fir their business, waiting in line. then, they all bowed in unison. such a simple, thoughtful gesture, it made for a very good impression, it set the tone for the rest of the experience. even the passengers were on their best behaviour, no one rushed the gate, and everyone waited patiently for their boarding group to be called. unheard of! news flash: the 787-9 has bidets. yes, in economy. the washroom was clean, not claustrophobic, and even had a half-length mirror. little things, but they add up. normally on a long flight, or any flight at all, i would try and avoid going to the toilets on an aircraft. in economy, we were offered two meal options, which were already shown on the ana app, which came with a soft roll, garden salad, cream crackers, and potato salad, and get this, real cutlery. the food was just meh, but we were definitely well fed. ana clearly caters to dietary restrictions and you can even upgrade your meal ahead of time for an extra fee. the seats were surprisingly roomy, no knees to the back, no elbows in the ribs, and the person in front could recline without invading your space. we were given headsets for the inflight entertainment, a pillow, and a blanket, and the cabin crew were super attentive. the pilot got us to our destination safely and on time, what more can you ask for (maybe an upgrade to business class)? a few hours before landing, we got a light meal with a tuna sandwich roll (not a fan of this). the flight was about 70% full, takeoff and landing were smooth, and overall, it was a really chill, enjoyable flight. ana is definitely my first airline of choice, when flying to japan.

Economy class seat and I'm overwhelmed with the kind of food they have, knowing that this was the…read morelast option they had, the flight attendant was very apologetic because the chicken option was out, so I had the fish one, which to me it was not bad at all, it was hot and palatable. With two side dishes of noodle and salad plus crackers, bun with butter spread, mix nut snack, and what makes me happy the most was the Haagen Dazs vanilla ice cream. Another thing their utensils is not plastic compared to others; they give spoon, fork, knife and chopsticks. I enjoyed the food and had a good experience, spacious seating, have leg rest which short people like me appreciate much, updated movie lists and I even like the quality of their blanket. Oh well, I had a good flight with Nippon Air and yes I recommend them and will choose them in the future again if I get the chance.

We have been using Excel for transport within Vancouver and to/from Whistler for about a decade…read more We've used it for our individual family and a group as large as 24 in a private minibus. The booking process is easy, the manager Howie is responsive and easy to work with. The drivers are always on time and courteous. On our most recent trip, there was a terrible accident on highway 99 which delayed us 7 hrs! We had multiple families traveling on together in a large van, half children under the age of 8. The kids were going stir crazy and so were the parents. The person that was not frazzled at all was our driver Johan. He was with us the whole way, taking us to dinner in Squamish, driving us around town looking for a place to entertain the kids and wait for the roads to reopen. We ended up having to hang out at a Walmart for several hours. By the time we got to Whistler was about midnight, on a 5p planned arrival. Johan never stopped being courteous, kind, and friendly. I can't imagine how tired and frustrating the ordeal must have been for him, yet he never let it showed and it made the journey so much more pleasant despite the circumstances. We've never had a bad experience with Excel.

Excel provided exceptional service--they were punctual. The vehicle was clean and comfortable, they…read moreprovided everyone with bottled water. Andy our driver was very professional, friendly, and incredibly helpful. I highly recommend Excel and will definitely use them again in the future.