After the US Budget Emergency Road Service people left us to fend for ourselves when the car was…read moreundriveable, this local location and their friendly staff hooked us up with the local Ford dealer and got us on the way with a new car while our original rental was being worked on. Jake's awesome.

I have never left a review before but felt that it was important to do so because the service I was…read morereceived was remarkable! I rented a car for about a week so I could drive to Ucluelet/Tofino and explore the island a bit. I booked it online, and upon arrival the car was ready to go. The staff were not only very helpful, friendly and pleasant, but upon returning the car were also very professional when a crack was discovered in the windshield ( I had luckily got insurance, and had not noticed when or how it had got there!). After this, they went above and beyond to help me out when I was left without a way to get to where I needed to be. I would highly recommend this car rental place to any one who may be traveling there!

Scott was great, the scooter was great and the price was right!…read more P.S. We had zero scooter experience, and he gave me a quick lesson and made us feel really comfortable. Can't wait to do it again next time I'm on the Coast!

Great e-bikes, good service, easy online booking, beautiful town and nice guy! Great ride out from…read moreGibsons out to Gumboot restaurant in Robert's Creek via Lower Road.

The manager at this location isn't aware of what the term Customer Service means. Due to flooding,…read morethe only highway from Victoria to Nanaimo was closed so we could not return to Victoria as originally planned. We called to inquire if we could return our car to the Nanaimo location a day early due to the state of emergency in the area. The manager was downright rude, had zero compassion or understanding for our circumstances and was going to charge us more than the original cost of our 3 day rental to return it a day early, at a location only an hour and a half away (of which apparently she manages both anyways). When I told her that was not acceptable since we had no way to get back to Victoria at the time and didn't feel it was fair to penalize us for that she actually just hung up on me. If I could give zero stars instead of 1... I would! Horrible way to treat a customer. Thumbs way down. Rent anywhere else when on Vancouver Island!

I have used this car rental location many times in the past with no issues. When I was there last…read moreweek to rent a car for the day I noticed that the ownership had changed. It had been raining when I picked up the car, I should have went into the car and used the wipers on the windshield before I left with it. When I returned the car I had to be driven back to the business that was working on my car. As soon as I got into the car with the driver he immediately pointed to a chip in the middle bottom half of the windshield the size of a pea. I didn't see it, it was that small and with the rain it was easy to miss. Things got nasty really fast, I explained that nothing had hit the windshield while I had it, I would have heard it if that had taken place. Didn't matter what I said I was the liar and I was paying for it. Thinking about it now it was uncanny how the driver got into the car and pointed to the chip immediately and I hadn't seen it the whole day. Regardless I had insurance with a $200 deductible. That is all I should of been charged, Ken charged another $100.00 to my credit card for paperwork that National said they had to do and of course insurance would not cover that fee. These people are crooks, I will never use them again. They were unbending and lacked any empathy.

We recently had to have a rental through ICBC. We returned the vehicle to the Bowen Rd location…read more The staff was absolutely amazing!! They all went the extra mile. Being in our late 70's it was sometime difficult to understand the system, they were patient in explaining everything to us, sometime needing to repeat info... Over the top efficiency, and customer service.. Thanks everyone!

Keep it short. Rented a car. Paid for all the extras,insurance and roadside assistance.holiday in…read moreNanaimo, first sightseeing drive to Victoria. Made it there, broke down on the highway( turned into a life threatening experience) almost got hit by other cars several times.finally got the car off the center of the road. The car had stalled and it was like it applied it's own breaks.called enterprise 6 times all 6 times the call was disconnected, finally on the 7 call, I asked them not to hang up, they said they won't. They instructed me to call for a tow , so I did. Truck showed up, I was instructed to return the car to the place I rented it. Then the person said oh your talking to someone in the USA, we disconnected. Got in the tow truck with the driver his dispatch came on the radio and said I had to contact the local enterprise, I did, explained what was happening. Enterprise said there not paying for that tow. The tow driver wrote a bill, 163.00 we moved 3 km"s. I did not think I should pay the bill. The tow truck driver had no choice to leave us at a gas station on the highway, and proceeded to impound with the car. We were stranded 100 km from where we were staying. I called enterprise, talk to the first person they said there was nothing they could do for us, I wanted to talk to a supervisor. On hold for 15 minutes. She, the supervisor, then told me there is nothing they will do for us. There we stood , stranded and getting dark. We were 15 minutes out of Victoria. ( they should have got us a car out of Victoria)After six hour I managed to contact a friend to drive 1 1/2 hours to come get us. He had to work at 5:00am, causing another dangerous situation.now it's Monday morning, waiting to make a call to enterprises office and lawyer. Not only was me my wife and grandson stranded, our only chance of shelter was the car, it was all gone. Anything could have happened. Enterprise suggested I call the police for help, following instructions, I did. I'm sure we all know how that went. Lucky I found a friend to help are we would have possibly spent the night on the highway surrounded by forest. Absolutely no help from enterprise. I canceled my credit card incase enterprise try's to charge me for the tow are possibly the car. This company is bad, I hope to find good legal advice and sue these clowns. If your a lawyer that can help, Carey 4033088300

The only downside is that they only have shuttle pick-up at the airport. If you arrive at the ferry…read moreterminal, you need to take a taxi.

Excellent car rental facility, with a friendly staff and clean cars. The rental office is…read moreconveniently located minutes away from the airport. Outside of the airport terminal building, in the rental pick-up area, there is a sign that includes the Enterprise telephone number to request a shuttle pick up. Our driver arrived in less than 10 minutes. Of course, the shuttle is free. Both check-in and check-out are fast and painless. Our vehicle was ready as soon as we entered the facility. We were in and out in roughly 3 minutes. Outstanding! Just as important, we were charged exactly what was quoted, unlike Hertz (in Calgary), which charged close to $100 more than quoted.

On a recent visit to Victoria for my nieces wedding I was stuck without a rental car. I was so…read moreworried but I called Terry and he was my hero. Not only did he find me a car, with no notice, but he also came and picked me up at the airport and took me to his office. He was so kind, helpful and understanding. I will now ONLY rent from Terry when I am in Victoria...excellent customer service and Terry is such a great guy! Thanks Terry! Kelly Paladino

After getting stuck in traffic in Vancouver and taking the ferry to Victoria last minute, we landed…read morewith a cancelled car reservation on a Friday afternoon. The airport had none available but luckily the guy behind one of the desks called this place. Terry the owner was most accommodating even though he had a dry sense of humor. He not only picked us up from the airport, but upgraded us to a Jeep at no extra cost. It was perfect for our mountain drive. Despite not having new vehicles, this was more than sufficient and best value for peak season. On our way back, he was very kind enough to drop us off at the ferry. I'd definitely recommend him :) support small businesses.