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    Hertz Rent A Car

    5.0 (1 review)
    Open 7:30 am - 6:00 pm

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    11 years ago

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    National Car Rental

    National Car Rental

    2.3(3 reviews)
    17.1 km

    The manager at this location isn't aware of what the term Customer Service means. Due to flooding,…read morethe only highway from Victoria to Nanaimo was closed so we could not return to Victoria as originally planned. We called to inquire if we could return our car to the Nanaimo location a day early due to the state of emergency in the area. The manager was downright rude, had zero compassion or understanding for our circumstances and was going to charge us more than the original cost of our 3 day rental to return it a day early, at a location only an hour and a half away (of which apparently she manages both anyways). When I told her that was not acceptable since we had no way to get back to Victoria at the time and didn't feel it was fair to penalize us for that she actually just hung up on me. If I could give zero stars instead of 1... I would! Horrible way to treat a customer. Thumbs way down. Rent anywhere else when on Vancouver Island!

    I have used this car rental location many times in the past with no issues. When I was there last…read moreweek to rent a car for the day I noticed that the ownership had changed. It had been raining when I picked up the car, I should have went into the car and used the wipers on the windshield before I left with it. When I returned the car I had to be driven back to the business that was working on my car. As soon as I got into the car with the driver he immediately pointed to a chip in the middle bottom half of the windshield the size of a pea. I didn't see it, it was that small and with the rain it was easy to miss. Things got nasty really fast, I explained that nothing had hit the windshield while I had it, I would have heard it if that had taken place. Didn't matter what I said I was the liar and I was paying for it. Thinking about it now it was uncanny how the driver got into the car and pointed to the chip immediately and I hadn't seen it the whole day. Regardless I had insurance with a $200 deductible. That is all I should of been charged, Ken charged another $100.00 to my credit card for paperwork that National said they had to do and of course insurance would not cover that fee. These people are crooks, I will never use them again. They were unbending and lacked any empathy.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.7(6 reviews)
    19.3 km

    We recently had to have a rental through ICBC. We returned the vehicle to the Bowen Rd location…read more The staff was absolutely amazing!! They all went the extra mile. Being in our late 70's it was sometime difficult to understand the system, they were patient in explaining everything to us, sometime needing to repeat info... Over the top efficiency, and customer service.. Thanks everyone!

    Keep it short. Rented a car. Paid for all the extras,insurance and roadside assistance.holiday in…read moreNanaimo, first sightseeing drive to Victoria. Made it there, broke down on the highway( turned into a life threatening experience) almost got hit by other cars several times.finally got the car off the center of the road. The car had stalled and it was like it applied it's own breaks.called enterprise 6 times all 6 times the call was disconnected, finally on the 7 call, I asked them not to hang up, they said they won't. They instructed me to call for a tow , so I did. Truck showed up, I was instructed to return the car to the place I rented it. Then the person said oh your talking to someone in the USA, we disconnected. Got in the tow truck with the driver his dispatch came on the radio and said I had to contact the local enterprise, I did, explained what was happening. Enterprise said there not paying for that tow. The tow driver wrote a bill, 163.00 we moved 3 km"s. I did not think I should pay the bill. The tow truck driver had no choice to leave us at a gas station on the highway, and proceeded to impound with the car. We were stranded 100 km from where we were staying. I called enterprise, talk to the first person they said there was nothing they could do for us, I wanted to talk to a supervisor. On hold for 15 minutes. She, the supervisor, then told me there is nothing they will do for us. There we stood , stranded and getting dark. We were 15 minutes out of Victoria. ( they should have got us a car out of Victoria)After six hour I managed to contact a friend to drive 1 1/2 hours to come get us. He had to work at 5:00am, causing another dangerous situation.now it's Monday morning, waiting to make a call to enterprises office and lawyer. Not only was me my wife and grandson stranded, our only chance of shelter was the car, it was all gone. Anything could have happened. Enterprise suggested I call the police for help, following instructions, I did. I'm sure we all know how that went. Lucky I found a friend to help are we would have possibly spent the night on the highway surrounded by forest. Absolutely no help from enterprise. I canceled my credit card incase enterprise try's to charge me for the tow are possibly the car. This company is bad, I hope to find good legal advice and sue these clowns. If your a lawyer that can help, Carey 4033088300

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    Hertz Rent A Car - carrental - Updated May 2026

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