Disclaimer: I have eaten here before for brunch and had a decent experience. This review is for my experience this past Sunday, also for brunch.
My sister had reserved a table for 5 for her bridal party to meet for the first time since being engaged. It was to be her, "Will you be my bridesmaid/ bridesman?" brunch and she wanted it to be special. She went out of her way to bake all morning about a dozen personalized cupcakes.
When we arrived on time for our reservation, we were not seated right away. There was some confusion with our table being ready--the hostess told us it was ready, the manager said it was not; on it went until we were seated about 15 minutes later. Meanwhile, my sister had asked the staff if they could hold the cupcakes in the back until it was time for dessert. The staff assured her it was no problem and brought the cupcakes in the kitchen.
Now, the brunch special there is not bad. The price is quite reasonable, there were several meal choices and free champagne poured freely until 3pm. Overall, I think we were satisfied with our food. The waiter, however gave the table attitude about pouring champagne as a last call minutes before 3pm, which is pretty rude.
Finally, it was time for dessert and my sister went to request the cupcakes from the kitchen staff. When she came back to the table, she was distraught because her cupcakes were RUINED. Someone had taken out the tray that the cupcakes were so very carefully put, out of the plastic container and then put the container upside down over the cupcakes so that the frosting, the personalization of each cupcake was destroyed. No apology was provided. Not by the kitchen staff and certainly not by the manager. When the manager was told what happened, he went to the back to "investigate" after my sister explained what had happened he came back saying that his staff told him an entirely different story. That the container was given to them that way and they couldn't do anything about it. HE DID NOT EVEN APOLOGIZE. He basically implied that he couldn't take our story as true because his staff told him that they didn't touch the container. They finally brought out the cupcakes, half the icing missing from most of the cupcakes. (A picture WILL be attached to this review). The waiter had the audacity to come out smiling and said, "Enjoy!" and walked merrily back to the kitchen.
After that debacle, we got ready to leave and before leaving, we asked the staff for the cupcake container to be returned to us. The waiter came back, SMILING and said that he couldn't find it in the back. Again, my sister went to the manager, asking for the cupcake container to be returned. It was tupperware, hardshell, with a cover--definitely NOT disposable. He went to the kitchen, again, to "investigate" and came back, said, "Oh, they must have thrown it out," all nonchalant, like it was completely normal and reasonable for the staff to do that. Our friend spoke up and demanded some type of reimbursement if they could not give back the cupcake holder, that his attitude about the entire situation was unacceptable! He returned to the back as we waited in the front of the restaurant for several minutes and told us that they found it and that it was being washed (because apparently someone had thrown it IN THE GARBAGE). When they finally returned it, there was still NO APOLOGY whatsoever given by the staff OR management. We left and found that their version of "cleaning the container" was holding it under the faucet so that it looked wet, because when we opened the container, it was filthy.
It really is a shame that this restaurant is run by someone who does not care about the satisfaction of customers. An establishment is only as good as its leader and clearly, this restaurant's leader does not have what it takes. Kitchen staff mishandling home-made cupcakes (What if they were store bought?! What if they were $90 a batch?! Who would be responsible for that disaster?!), waiters being rude and giving attitude to the customers and finally a manager who did not once apologize for the horrible experience customers had at his restaurant? I'd say that it's clear that we won't be returning to Aged. And you can bet that we'll tell ALL of our friends and family to STAY AWAY. read more