I have been following this family from Ludlow to Boston Rd in Springfield for many years. I have…read moresince moved away from the area but I'm completely thinking of going back to them. Their staff is always professional and their salon offered a comfortable and relaxing setting. I highly recommend this salon!

I tried this place a few times. They wrecked my nails (hands and feet) when they removed my gel. I…read morewish I realized before I went back, as it will take time to regrow and strengthen again.

This place is honestly one of my favorite places to be. The people that work there are kind, fun,…read moreand do such a great job. The pedicures are lovely and comforting, and everything is super clean. They also do nail art, and always have fun new colors. No one tries to upsell you, or give you anything you don't want. You never feel like you're just a number there.

professional service, friendly atmosphere! Definitely worth the wait as they are short staffed but…read morebring excellence to each client.

The rudest staff I have ever encountered. My friend who gets her nails done there every two weeks,…read moretoday they ridiculed her for telling the owner Tina, that she accidentally cut her. After seeing her nails, I decided to go in to see if they would refund her, when I asked to speak to the owner I was told neither of the owners were there (yet they were the ones talking to me and I knew that) I simply explained the situation and that my friend was covered in nail polish, glue, and blood from her service. They began to yell and say she can come in here herself after they talked poorly in front of her face for the rest of her appointment. Luckily the bank will be refunding her $53, feel free to review the pictures of her hands for reference to see why you should NEVER come here.

Been going for years. If you like being talked about your entire service and being overcharged,…read morethis place is for you. There is color and glue all over my hands and fingers. They drill your skin and cut it, but don't apologize. Today, I simply stated the drill was hurting, as she was going very rough and fast (as if in a hurry) and the nail tech (also the owner-Tina) took it very offensively. She just kept saying "I don't know what you want" what I wanted was kindness and understanding that SHE was causing pain to ME-the customer. Terrible customer service. The customer does NOT come first, despite their signage. The owners do not care and are very unkind, especially the man. They also allow their staff to join them in talking about their customers. Often times they gather around your nails and all talk and laugh. However, I have stayed kind and respectful. It's sad this is how they treat people. Please for your own sake stay away!!!!

got a pedicure for the first time and it was good. my go to girl is Lyn, she is quiet and she takes…read moreher time. I also got a fill and Lyn did a great job.

This is my go to nail salon, i highly recommend nina for gel manicures. Its pretty spacious insideread more

I really wanted to love this place. It's close to me, I was able to make an appointment right away…read moreand they were very friendly. The pedicure was great. No complaints there. The issue was with my tips I had put on. The acrylic was uneven, there was too much in certain areas and wasn't filed on the sides. They were snagging on things. I couldn't run my fingers through my hair without feeling like hair was getting caught in my nails . I went on vacation and I ended up getting them redone there. They didn't last a week. After vacation, I scheduled a fill to try them out again. I asked for them to maybe give a discount because my first time there barely lasted a week. She did charge less. Just like in another review, the acrylic was not smooth or even, it went over my cuticles and some started lifting. She didn't cut my cuticles at all or push them back. She even said that maybe they didn't last because of my nails and their shape, etc. I've never had anyone blame my nails before!

Would not recommend for any acrylic service. They booked my appointment and then after told me they…read moredon't do acrylic often and all I wanted was basic French tips, also waited until afterwards to tell me that they can't do French tips. Nails are all uneven lumpy and not filed properly. Still charged me $55 AND asked for a tip. After talking with them and explaining that I am understanding, but they should've never booked my appointment if that's not what they can do. Also bare minimum didn't even clean up cuticle, and left acrylic overflowing on my pinky nail. Unfortunately, had to leave with just basecoat because all they offered me was one color all over.

My sister and I decided to try this place today. We got to the place at 930am, as that is what…read moreGoogle listed as the opening time. We quickly realized they opened at 10 am. We were the only ones in the salon and were taken right away. We did ask for up-front pricing, which we were told with no issue. The establishment is beautiful and clean. I got a regular pedi and gel mani. Lots of colors to choose from and easy selection. The pedi chairs are high-end, and if you are a big gal, like me, they will be a snug fit. My basic pedi was over 45 mins long, and Cathy did a great job! I really was impressed with the detail, and my toe nails looked cute! I then sat for my gel mani and looked over to notice my sister was still being filed on a gel full set. Mind you, the nails were short and square, nothing crazy. The manicure water was cold but all other parts of the manicure were very nice. Again, Cathy did a good job! The lady working on my sister was still filing, and I heard my sister say there were issues. The manager Steve had to come over to finish the job. Start to finish, we were there for over 2 hours. They gave us a 40% discount each, which was a nice surprise! I'm giving 3 stars for the issues that my sister experienced and the cold water. While Steve did fix her nails, the person that was doing them originally was very much needing more training. Overall, it was a good experience, and need to work through the hiccups of opening a new location.

Unfortunately, my experience was disappointing. I called ahead and made an appointment for 5:00 PM…read more Later, a staff member called and said they would be closing early because of the holiday, but told me that 4:30 PM would still work and asked me to come earlier. I adjusted my schedule and drove there, but when I arrived, there were still people inside and I was told the salon was closed. This showed a lack of clear scheduling policies and consideration for customers' time. Clients may drive a long distance based on the information provided, so accurate communication and professionalism are important. I hope they improve their appointment management and customer service in the future.

First time visiting this shop. I had no appointment and they took me right away for a fill and…read morepedicure. I got the callus remover pedicure and a gel fill. The pedicure was outstanding and my nail fill looks beautiful. I am very pleased and will be back to see them!

Three visits, one fabulous, two painful disappointments (literally -filing was rough/painful)…read morethought it was a fluke ,I tried again.. and nope. That's my last visit!

I was so embarrassed by the aggressive behavior by the employees they are bullies it's like three…read moreof them against me! I informed the tech I did not like two coats on my nails they use before a tip on color well instead of just taking my apologies in a kind way .. even tho she has given me crooked tips and nails in the past and I did not complain . Well she told the rest of the mean girls and the owner told me " next time tell her ahead of time " rudely and In front of other customers. I used to like coming here but the way they treated me was not okay . Learn how to be polite and stop mistreating your paying customers . I'm a nice women and polite I expect to be treated the same !

This was my first time coming to this salon from out of state. Came in with long natural nails and…read moreneeded a new full acrylic set. I booked that service online in advance. I arrived 15min early and they didn't take me until 30min after my original booking time. Since I had never been here before I did not know their technique (most nail salons I go to typically soak the acrylic off, but this one filed it). I told them I booked a full set and not a fill, and they tried to argue with me until finally pulling up my appointment request. At this point I had already been there for over an hour. They rushed through taking the rest of the acrylic off but CUTTING my natural nails down. Needless to say I was not happy. I have been growing my nails since the spring of last year and while I have been trimming them, they have not broken nor have they been as short to my fingertips in a long time. They blamed me for not asking for a soak off - that it wasn't their fault for the way they took the acrylic off and cutting my nails. I had to get extensions added to them at this appointment. At the end, I obviously understood the price would be different from the original booking, but it was not communicated throughout how much different it would be. I do not recommend this place. They also made a comment about me being from another state that suggested that I was to blame for the service not going as planned. They didn't take any accountability. I just can't believe I was there for over 2 hours and left upset.

Amazing job! Just moved into the area and was so nervous about finding a place since all the…read morereviews around this area seemed mediocre. First time here, I got a full set of acrylic nails and I'll definitely be back. The shop was clean and the ladies (employees and clients) were all so kind. Such a nice area!

Spouse has been here once before without a problem. Went for a manicure/pedicure this week. Nail…read moretech cut her foot - it was bleeding profusely. It continued bleeding lightly that night. There was no offer of a free service, discounted service or a free product to make up for the tech's incompetence. Couple days later the polish is peeling off her fingernails. This place is now off her list.

I really, really wanted to like this nail salon, as their pricing is good. However, my first two…read moretimes in the salon I noticed a strange and unpleasant odor. It was gaggy. Also, it took 1 1/2 hours for a fill. That is a LONG time! My third visit was my last - the quality of the work is THE WORST I have ever had! The photos were taken 5 days after my fill. Sooo sad!!!!

The atmosphere of this nail salon was very welcoming and clean. The store owner greeted me politely…read moreand asked me to pick a nail color from his nail color chart. The nail technician had great service where they painted and draw the nail art of what I wanted. I liked the Korean nail trend in which is a heart French nail. I loved the quality of their acrylic gel that they used over my nails. I would be coming here more often for special occasions to do my nails. Their price for a set of nails was very reasonable.