On July 17, Hector from Agape Garage Doors inspected my garage door opening to ensure proper functionality. I informed him at the time that the garage was originally a carport. The new door was installed on August 31, 2026. After removing the old wooden door, the installers used a laser level and discovered a 2-inch slope across the garage floor, resulting in a 2-inch gap at the bottom of the door on the right-hand side. When I inquired about this gap during the installation, Hector explained that some wooden garage door bottom panels, especially in Sun City, were made wider on one side to accommodate and seal such gaps.
This information should have been communicated on July 17, prior to the removal of the original door. Because the previous wooden door was plain and lacked decorative patterns, the slope was imperceptible; additionally, the door had no bottom clearance. Had a laser level been utilized during the inspection, I might have declined the purchase or, at minimum, alerted the manufacturer to the issue. Sun City, Arizona, contains thousands of homes with converted carports; I find it implausible that Del Webb constructed my carport differently from every other unit in the community.
This event was the first of several problems with my garage door install. The next day, I got an email from the manufacturer describing maintenance steps such as a balance check. This requires pulling the emergency release to disconnect the door from the opener and watching its position at the midpoint. During this test, I could barely hold the door; it tried to rise quickly, suggesting the springs were over-tightened. The manual lock was angled so it would not fit the track cutout. It almost seems intentional at worst or unprofessional at best. I carried out extra maintenance beyond the usual balance check today and found that 37 of the 80 bolts required to assemble the garage door and track were loose and needed tightening.
I intended to contact Agape Garage Doors to discuss my concerns and provided photographs and videos for their review. However, on the 31st, Leslie informed me that they are solely the installers and advised me to address the matter with Home Depot. Although Agape Garage Doors has received numerous positive reviews, this experience--potentially an isolated event--was completely unsatisfactory.
I really want to believe in this garage door company; after all, the first part of their business name is Agape, but unfortunately, until these issues are settled, I remain an unhappy customer.
In conclusion, when purchasing a garage door from a large retailer, it is essential to recognize that the seller, installer, and manufacturer are distinct entities. This separation may result in conflicting responsibilities and potential delays in resolving issues leaving the customer to correct mistakes and do a lot of phone calls . read more
