This is the kind of unethical shady shop experience you fear when taking your car in for repairs…read more I brought my vehicle in to have my transmission looked at. It was slipping when downshifting and I could not take it on the highway anymore. After 3 days in their shop and a $500 inspection fee I received a printout saying my radiator cap and coolant hoses were in critical condition and needed immediate replacement. As well as every fluid and other minor easy to perform repairs. When I arrived back at the shop and explained my concerns with the mechanics findings the clerk became quite confrontational. Not wanting to engage in the clerks baiting, I spoke with the mechanic directly and asked him several questions about his findings. When I asked about why the radiator cap and hoses were in immediate need of repairs/replacement specifically asking if there was signs of damage, fraying, leaks or internal damage/flaking of the hose. He told me that there was no damage or leaks either internally or externally but that the hoses and cap appeared old. I then asked about the transmission, expressing that it was the whole reason I brought the vehicle in for inspections in the first place. He simply informed me that he did not inspect the transmission. But that everything seemed to be in working order on his "road test". The clerk then seemed surprised that I elected not to have any of the repairs performed and requested to settle the bill with no further repairs. I didn't get as far as the Safeway, one stoplight away, and the transmissions planetary gears grinding and slipping could still be heard and felt. I will not be returning. SAVE YOURSELF THE TROUBLE, DO NOT USE THIS SHOP.

Amazing team!! Jim and his team always follow through with their promises and commitments. Even…read morethrough changing situations or circumstances, the front office team consistently updates you throughout the process. Will continue coming!

This is hands down the best auto shop I've ever taken a vehicle to. I'm a real customer, not a…read morebot--just genuinely impressed. I had an 8:00 AM appointment for A/C service and needed the car back as early as possible. They had it done well before lunch. Even though I came in for A/C, they did a full diagnostic and pointed out a few things to keep an eye on--but didn't try to upsell me at all, which I really appreciated. The guy at the front desk (I think his name was Bobby) was great--super friendly and easy to work with, which made the whole experience even better. It's also an employee-owned shop, and you can tell they actually care about doing solid, honest work. I'll absolutely keep bringing my vehicles here and would recommend them to anyone.

Unreliable, Unprofessional, and Zero Follow-Through…read more My sister scheduled a 10:00 AM drop-off the day before. We arrived on time and were told we'd get a call in 30 minutes with a quote. That call never came. I followed up at 11:00 AM -- they said they'd call back. Nothing. Called again at 1:00 PM -- "the tech is at lunch." Still no update. They promised another call within 30 minutes. Never happened. By 2:00 PM, my brother-in-law had to drive there in person just to get an answer. They told him it would be ready by 4:30 PM (they close at 5:00). We arrived at 4:45 PM -- only to be told it wasn't ready and we'd have to return the next day. I explained our mom was in the hospital and we urgently needed the car. They said it was "half done" and couldn't be released -- no apology, no urgency. I had to walk to the shop the next morning to retrieve the vehicle. They gave us a 10% discount, but honestly? Not worth the stress, wasted time, and total lack of professionalism. Bottom line: If your time matters or you need clear communication, take your business elsewhere. This shop does not respect your time, your needs, or basic follow-through.

DO NOT TAKE YOUR CAR HERE Allen is very rude and lacks…read morecustomer service and he is the shop manager. I dropped my car off at 8:30 AM as the owner Eric requested so he could look at. I dropped my car off with the understanding from Eric that my car would be looked at and would have an answer by noon. No one called at noon so I called them they hadn't even worked on my car yet. Long story short when I went to the shop the following day they still hadn't even looked at my car. After having a vehicle for 24 hours and still no answer as to what needs to be done I asked if I could have my car back and to speak with the manager. I also stated to Allen that I would leave my vehicle as long as he could assure me that my car would be looked at today. Allen laughed and said that's me (the manager) and we are taking your car out. He refused to give me a business card at first then I asked who he reports to and he responded very smugly and said Eric. I then asked for Eric's information he still refused to provide a business card found some paper and just wrote his name and Eric's name and that's it. No contact information at all was given. As I got into my vehicle Allen and another mechanic came outside to stand there and watch me as they smugly smiling and shook their heads. As a woman this establishment is not helpful, respectful, timely, considerate, understanding and they are very rude!!!

My Escape Hybrid suddenly started making a clunking drive train noise, intermittent with some…read moregrinding from the same area. Took it in to King's; they came back with the diagnosis the next day. Then began the hunt for the required part, only available used (if lucky). Allen kept up the search and located the part in Idaho-about a week later car was ready! Not bad for shipping, installation, and testing. Back on the road!! Thank you!!!

Steve was easy and efficient to work with. I was rear ended by an under-insured…read moredriver and he worked seamlessly with my insurance agent. I live in Lake Tapps but decided to go with this place instead of a body shop much closer to me. He did additional cosmetic work at a super reasonable price and my vehicle looks great. He took the time to inspect my vehicle carefully and advised me on every part that needed to be replaced and whether it was OEM or a comparable replacement. Not only did he take care of me but he didn't inflate the cost of the repairs to take advantage of the insurance company. This business has integrity that is hard to come by these days.

Vehicle was hit by a bad driver and had significant damage... the front passenger tire was TORN…read moreoff. Enumclaw auto rebuild worked with my insurance company to repair the car, IT LOOKS GREAT. After a few days I noticed a new squeak that wasn't going away. I called and went on a drive with the staff... after a 5 minute drive the tech new what the issue was and said they would fix it without any issue... I had felt embarrassed to ask. And now its fixed. I would trust them with my cars again.

CRAZY PUSHY SALESMAN!!!! Looking to pick up a transit van…read moreand an xl f-150 for our company. Fugate ford had been recommended to us, though unfortunately our experience was not the best. We had wanted to trade in old company vehicles in exchange for the new. The salesman had offered to pay for our gas to compensate for our drive from Bellevue. About half way to the dealership the salesman had called and said that he "wanted to make sure we'd have our business by the end of the day" and went on to essentially manipulate us into doing business with him. The whole interaction from the start with this dealership seems a little shady and I wouldn't send my family or friends their direction. After we had decided to take business elsewhere a different representative reached out and had apologized on the dealers behalf which we respected.

Amazing staff! We got a flat tire on a road trip going towards Ranier. They were more than willing…read moreto take the time to help us out. Special thanks to Levi the mechanic for patching us up and Bert for being so kind. If we were from here this would be the only place we'd get service and buy vehicles!!!

Needed four new tires for my Malibu, and although they didn't have my size in stock, they ordered…read morethem and had them there within just two hours. Luis was super helpful, gave us a great deal, and made the whole process quick and easy. Excellent customer service--I definitely recommend this shop and will be back!

I was inclined to come to Tire City after having a really bad experience with a tire shop down the…read morestreet where they tried lying about prices and treated me poorly. Tire City was the complete opposite -- super honest, fast work, and great prices on both tires and installation. I brought two of my BMWs in and they took care of them right away with no issues at all. The service was professional, straightforward, and stress-free. I would absolutely trust them with any of my cars and highly recommend them to anyone looking for a shop that actually treats customers right.

I needed a service for my Audi. I was impressed by the service team and also the price. I'll…read moredefinitely be returning here!

Like many reviewers I was tired of going to Jiffy Lube and places like it. This place is within…read morewalking distance of where I just moved to so I thought I would give them a try. Came in early last Saturday afternoon and asked if I could get an oil change. I was in and out within 15 minutes. Great service and this is my new go to highly recommend these folks.

I just had my 2003 Dodge Caravan in for diagnosis and repair and couldn't be happier with the…read moreresults. Mine was a timely appointment, excellent communication, perfect repair and sensible price for fix. Kudos to Mark who must be considered an excellent specialty technician and businessman. General Transmission & Repair is expert and a key automotive transmission resource. There is no reason to go anyplace else. Steve Mackey Kent

Mark was recommended to me by another Mark and it proved to be a great experience. Thank you to…read more General Transmission my truck was back on the road in 4 days