I recently purchased a new Toyota Tacoma from Toyota of Puyallup, and the experience was excellent…read morefrom start to finish. They went the extra mile to locate and bring in the exact truck I wanted instead of trying to sell me something they already had on the lot. Sipha and Van were both professional, friendly, and easy to work with. I never felt pressured, and they made the entire buying process comfortable and straightforward. If you're looking for a dealership that listens to what you want and is willing to put in the effort to earn your business, I highly recommend Toyota of Puyallup. Thanks again, Sipha and Van, for making this such a great experience!

Absolutely amazing team that helped me purchase my vehicle (Preowned Mustang Bullitt!) They made…read morethe process so easy and explained every step on what I needed to do especially since I'm from outta state and registering it in Idaho! Not only did I get a smoking deal, everyone treated me so nicely and professionally! They were prompt on all of my message exchanges and I seriously can't say anything bad about my experience! I highly recommend this dealership they know how to treat customers well! So thank you Julian, Ethan, Lauri and Teresa!!!

They truly are no hassle dealership…read more But that's just part of the story. Their service department is excellent. The team is helpful and knowledgeable and no pressure. They explained everything and there were no surprises. The big shoutout goes to Sam in the service department. Awesome to work with and just what you expect from a service manager. Her team rocks! Look for a new Subaru go here, need service go here. You can't go wrong going to Subaru of Puyallup!

Looked on their website to buy replacement parts my WRX, total cost on the website was $551. Web…read moresite indicated they has what i need in stock. So, would just dropped in by the part department in person and pick them. I had the parts, put them on the counter and said the cost is $888. I showed them they're priced online. The parts guy said nope you have to pay extra to talk to me for my expertise, and they wouldn't make that order available for a couple of days. That is one hell of a markup, just talk to some guy with a wad of chew in his mouth and tell him exactly what I needed. So I'm gonna go ahead and do my best to make sure the revenue from my friend that gets car serviced there, is zero.

I prayed for the right car but didn't think I'd find one that fit everything I wanted. Then I…read morecalled Dan Renard at Puyallup Nissan, and by that afternoon I had a beautiful SUV I didn't even know I wanted! Cute quite smooth!!' Dan was truly a blessing, and everyone there was amazing. Such a great experience

Do not get your auto serviced at this dealership!!!!!!…read more I took my 2017 370 Z 13,000 miles on it at the time this happened ( I have 2 cars so I do not put a lot of miles on the Z) to Puyallup Nissan service center. I put 200 miles on it in a couple of months after being in the service center in Puyallup. I am driving on the highway losing power on and off and the engine and car are shaking. I kept watching for a warning light to come on. When I got to my destination about an hr later the light did come on. Said to have engine checked soon. So I took it to Bellview Nissan (the town I was in when this happened) they did a diagnostic. Both air filters had not been clamped down and dirt had gotten in. I called Puyallup Nissan to see if they would stand by their work. They would not and it is costing me $2,000. Not the cars fault. Not my fault. I won't give Puyallup Nissan even one star. OH, I had to give a star so this would be posted. NOT GOOD AT ALL!!!

Our Experience With Dinsmore Auto Group-…read more Holly & Andrew Ball 2020 Jeep Sahara- We purchased a 2020 Jeep Sahara from Dinsmore Auto Group on 3/28/2025, and unfortunately, our experience has been deeply disappointing from the very beginning. We strongly recommend that anyone considering a purchase from this dealership take the time to read customer reviews carefully. What we experienced aligns with many of the unfortunate concerns already shared by others. Same pattern of behavior . We also attempted to address these issues directly with their upper management by emailing the General Manager Austin Dinsmore. That message received no response on any concerns we had with the process from start to finish. Which speaks volumes about the dealership's approach to customer concerns and post‑sale accountability. Our in‑person interactions with staff reflected the same pattern: dismissive communication, a lack of basic customer service, and no willingness to engage in respectful, solution‑oriented dialogue. Outside of Jesse in the service department all other interaction had from sales, finance department and direct service manager was aggressive and lacked basic customer service standards. Key Issues We Encountered- 1.Major mechanical failure within 48 hours of purchase. The Jeep developed a significant engine issue almost immediately, despite being driven for less than four total hours since purchase. Dual head gasket replacement upper oil pan reseal. Auxiliary and main battery replacement. 2.Dismissive communication. Our concerns were treated as an inconvenience rather than a legitimate safety and reliability issue. There was no acknowledgment of how this situation impacted our family. Or options to roll back the loan to put a customer in a reliable, safe vehicle. Not once did anyone individual raise any concerns on our behalf. Would we have been okay with a different vehicle? Would we have been willing to pay more for a more reliable vehicle with no underline mechanical issues which caused the vehicle to significantly depreciate. 3.Lack of transparency about repairs. The initial repair was completed without any explanation of what failed, what was repaired before being signed off on by the customer, or whether OEM parts were used. They treated the vehicle as though it was held hostage and still theirs. 4.No post‑repair guidance. After a dual head‑gasket replacement--a major engine repair--no one provided follow‑up instructions or information about what to expect. 5 A second repair was needed due to poor attention to detail. The vehicle threw new codes within 24 hours of being returned to us, requiring another service appointment. They were specifically asked to not do any repairs until we were informed and signed off on them. They ignored this request and made so called repairs. 6.Inconsistent and inaccurate communication. Different staff members gave conflicting information throughout the process. 7.Attempt to limit our consumer rights. When we raised concerns in writing, the dealership asked us to sign a "Goodwill Service" agreement that would have limited their liability and restricted our rights under Washington State's Implied Warranty of Merchantability. This felt less like support and more like an attempt to silence legitimate concerns. This was done after the fact. When the vehicle was retrieved on the so called second repair. And backed dated to the initial mechanical failure less then 48 hours after the purchase. 8. When the customer's refused to sign this last minute attempt to silence them under significant distress. We were told no further repairs or concerns would be addressed on their behalf . Mind you they back their so called repairs with a 12,000 mile 12 month policy which they could not provide us with or clearly articulate where that was at . Or simply put that in writing on the " GOODWILL AGREEMENT " which they wish for us to sign with no recourse. We hope our experience sheds some light for future customers.

We had a very positive purchase at Dinsmore Puyallup Mazda. We were looking for a newer used truck…read more Our sales person Antonio Alvarez looked through the inventory and found us exactly what we were looking for. We didn't need to look any further. We bought the truck and drove it home. No hassle at all.

Got a car today. Terrance was helpful had the car all ready for me to drive and finalize answered…read moreany questions I had and was helpful

I had planned to purchase a vehicle. I made an appointment and Ed had the jeep out front. The…read morepurchase went smooth.

Purchased a used car here after looking around town and having a less than desirable experience…read moreelsewhere. Everyone here was super friendly, they really don't pressure you at all. We had a regular conversation like real people. The sales guy was very friendly and let us give the car a good once over, took it for a drive and put it through some paces. He didn't care one bit, in fact he encouraged it. The whole experience was great. I was really happy buying from these guys. If you're looking for a no pressure situation where you can buy a car without being hassled, I'd recommend this place all day long.

I waited a month after purchasing a car from them to post this…read more I was really on guard after the experience I had with a pushy dealer the day before. I live two hours away so I wanted to be sure this was the car I wanted. Except for the test drive and signing paperwork, everything was done by text. Steve was quick to reply to my questions. I had a good feeling about him and the car, so I arranged for a test drive. During the test drive, I asked Steve if I could stop by Auto Zone for a diagnostic scan. He had no problem with that and directed me to the nearest one. The car got a clean scan. Fees were transferred, papers signed, and I was on my way home with my little Fiat. It's been a month, and "Bella" has been great. She's 11 years old, so she's got a few beauty marks on the outside, but nothing immediately noticeable and easily touched up. I wouldn't hesitate to buy another car from them or refer a friend.

Working with Antonio was amazing. Super kind, patient with my questions, and I knew he had my best…read moreinterest from the start. He made a process i felt to be overwhelming, feel very natural and comfortable. This is the 4th car I've leased but my best experience ever. Grateful to him and the rest of the team at Puyallup Mazda for having really great customer service! Love my car and couldn't recommend this place enough. Thank you!

Took my 2017 Mazda3 here to get brakes, rotors, and Apple car play done. Moises was very…read moreprofessional and made the whole experience better. The job was quick, and I was happy they let me use a Courtesy Vehicle until the car was ready. Their warranty on the Brakes is unbeatable, for that alone I would buy another Mazda and come here for service.

Buying a car can be stressful... unless you're buying it from Kia of Puyallup. From the moment we…read morewalked in, the vibe was all class and zero pressure. The dealership is spotless, organized, and everyone we met was genuinely friendly, not the "I've had six coffees and a quota to hit" kind of friendly, but actual friendly. Our salesperson Sean was an absolute rockstar. His knowledge of the Kia EV9 is next-level, seriously, the guy could teach a master class on this thing. He explained every detail in plain English, answered every question without missing a beat, and somehow managed to make torque, charging rates, and drive modes sound exciting. Sean made the whole experience feel more like chatting cars with a buddy than sitting through a sales pitch. Jacob was also awesome, super helpful and made sure everything behind the scenes ran smooth as butter. Together, Sean and Jacob made a dream team. The whole dealership runs like a well-tuned engine, clean, professional, and welcoming. Even the coffee was good (and I'm picky about coffee). You can tell they actually care about their customers and take pride in what they do. If you're even thinking about checking out a Kia, especially the EV9, go see Sean and Jacob at Kia of Puyallup. You'll leave with a smile, a great car, and maybe even a new favorite dealership. The Kia EV9 is flat-out awesome, it's like driving the future but without the sci-fi soundtrack. The instant torque, smooth acceleration, and whisper-quiet ride make every trip feel effortless. No gas stations, no oil changes, just plug in and go. The tech inside is incredible too, from the massive screens to the ambient lighting and smart features that actually feel smart. After experiencing this level of comfort, power, and efficiency, I honestly can't imagine ever going back to a gas engine again. Once you go electric, everything else just feels... outdated.

A bit rocky on repairs but all in all the service on my sunroof and windshield was adequate. I…read morewould recommend better communication from them.