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Affordable Kitchens & Baths

2.5 (11 reviews)
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Services - Affordable Kitchens & Baths

Bathroom remodeling

Kitchen remodeling

Remodeling

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CANNOT stress enough how much we would NOT recommend this company! The worst for communication, job performance & customer service. Britney Callier - son of Dave Callier (business owner) sadly is running things at AKB now so you have no choice but to try and work with him if you do business here. Our whole process started for a new shower and vanity back in March and we're now over 7 months and counting. We were originally told 6 weeks! Gave the down payment on Mar 21 and told 13 weeks. At 9 weeks we hadn't heard anything so we stopped by the store for an update and this finally got them to do the final measurements and was told it would be delayed on account of materials still needing to be ordered even though they cashed our check within 2 days. Red flag -they only take cash or check -now we and others know why. Hadn't heard a word again so July 17 we stopped by the store to be met with more excuses. Asked for the owner to call us. Finally, on Aug. 2nd, 5 months later for the first time EVER we heard from someone. Told us others were waiting longer than us. Not a good sign and not told to us up front. Things looked like they were finally going to be completed the week of Aug. 14 only to be left with a horrible installation, The doors were put on backwards leaving holes in the shower walls, the doors were not aligned, the shower fixture (wrong one) was loose (videoed this) caulking was so bad any amount of water would get behind and ruin the walls. The fan was never connected properly and the vanity we were told was defective so we never saw that. We have not been able to use or even turn the water on. We contacted Brit and John Dolence (owner of Mission Contracting) immediately with email, pictures and a phone call as the guys left saying "enjoy your shower". We were told it would be about 2 weeks and they would replace and send new guys. Again, no communication & numerous unanswered emails so Sept 21 we stopped by the store and videoed the encounter. Rudely, we learned that our replacement materials were in and nobody bothered to call. For Real! Feeling scammed, we've had to contact the BBB, the Attorney General's Office and now a private lawyer. Brit has been rude, patronizing, and condescending during this process. We did a google review and from that, we have now met and come into contact with others in the same situation as us with AKB since Brit has taken over. Brit actually lied and told the Atty. Gen. we have a fully functional shower and he knows we do not! AKB is denying us a refund to hire someone else and John said he has someone in mind to replace the work, but Brit refuses to let him return to honor the original contract. We call this breach of contract. Best advice- wish we had, is DO NOT buy from this dishonest unscrupulous company. They have our money plus some and we do not have a functional shower. Just hostility, excuses & delays.

Gouges

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1 year ago

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1 year ago

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1 year ago

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2 years ago

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3 years ago

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Brit C.

Thank you very much. We really appreciate it.

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3 years ago

Dishonest people who sell boxed junky cabinets. Not even 2 years old seams splitting!

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Brit C.

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3 years ago

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Brit C.

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4 years ago

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3 years ago

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6 years ago

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7 years ago

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