The employee turnover is disturbing. And they could not keep their time commitments on most of the projects. For a high-priced sales room, this company over-represents themselves. read more

Nice folks, came in looking to purchase products to clean slate at my place in STL. While they don't do this or sell these products, the rep took the time to ask someone in management what could be used. I was able to leave with information to solve my issue. I appreciate that. read more

Its been a while ,but everyday I look at that kitchen counter,i get sick . The installers were rude ,the counter wasn't finished right,the seams were NOT filled correctly ,DO NOT waste your time here ,they were doing a hotel at the time ,so we got pushed to the side . We are redoing our master bathroom , Graniterra will NOT be considered read more

Standard laminate replacement with granite. At time of sale, was told it would take 2 visits (1 day to tear out & measure and 1 day to install) and 7 business days to complete. It took over 3 weeks and 10 visits (required me take 7 additional vacation days to accommodate) and they were unable to duplicate the original layout as expected. I talked with each crew, showed pictures I had taken before the work began so they could see my expectation. Upon completion I talked with the Director of Operations who was rude, talked over me and was unwilling to try and "make it right" so they would have a satisfied customer. There are a lot of granite vendors out there, I recommend shopping around. read more

The buying experience was generally positive but we had many issues with the installation work. The corners of several pieces of granite were chipped, a couple of miss-cut sections that had to go back to the shop for rework, and damage to my cabinets. read more

I was introduced to graniterra by my project manager. I had a small job that I needed to get done for my kitchen. They showed up at the job site and then when install was going to happen they said leveling in the kitchen cabinets needed to happen. So, my contractor took care of that then appt got rescheduled. The day came they needed additional things to happen due to the sink. (They ordered the sink). I called John the VP and asked why they have to keep going back. My contractor said that John cursed at him and was very rude. He was rude to me as well. He cuts you off when you are talking. I had to cancel a few appointments because I still didn't know when the job would be complete. I asked if he would be offering a discount because of the back and forth. He said "I don't want to talk about that right now, I just want this job done" then I will call you". Weeks went by no call, then I tell my husband that I need to call and pay the remaining balance. He tells me that actually they charged the card. So when I check the statement balance it's more than original quote. I call Susan she said there was an additional $250 charge to go back to the job site. What about the times we had to go back because you guys still can't get it right. The custom service sucks, there was no resolution. I let him know I would put a review about my experience and he said "are you threatening me?" No John I'm provide my experience with your company. Don't do work with this company, they don't provide quality customer service. read more

The Graniterra experience from stone selection to installation was professional and customer focused! Christian patiently worked with my layout until I was happy and the measuring and installation team did a first class job. I felt like everyone really cared about my project. I highly recommend Graniterra! read more

Graniterra - General Contractors Near Me - Saint Louis, Missouri

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Graniterra was great to work with. They weren't the least expensive quote but they were by far the most responsive and professional. They worked with my budget (rehabbing a rental so trying to be reasonable). The gentlemen who came to measure was professional and answered all of my questions. The installers even trimmed down the slab on site because I was concerned the opening for the refrigerator would be too tight (he brought to my attention which I appreciated!) Very nice show room. I'm glad I supported a city business. After they measured, install was only 1 week later! Highly recommend. read more

Graniterra - General Contractors Near Me - Saint Louis, Missouri

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I had a very pleasant experience with Graniterra. I felt that we got a good price on my granite countertops and they look great. They were customer friendly enough to rush the job and work with our schedule so that we could try to get everything done during the remaining week of my wife's pregnancy, which we appreciated greatly (even though the baby came early). Their installers were also very courteous and professional. You could tell they really knew what they were doing. I'd have no problem recommending them to anyone. read more

It is amazing what Graniterra and their staff can do with any budget. They will not sell you want they want to sell but what is best for the customer. That goes a long way. You can trust these guys and gals. Give them I try! read more

just had Graniterra install my kitchen counter tops, Christian , was very informative and professional in helping me choose my granite. David the young man who templated the counter top was very professional as well. The installers Antonio And his partner ( sorry i dont remember his name ) were fantastic !! These 2 young men were professional ,polite , answered all my questions, checked and double checked to make sure every thing was level, and considerate enough so that the tile back splash tiler would go as smoothly as well. I wasnt thrilled on how the 3 corners were cut , so Antonio cut ,sanded & polished them how i wanted them right then and there.. Very impressed . I would defiantly recommend them. read more

Customer service was excellent throughout the entire process. Once we selected our granite, template and installation were scheduled quickly and completed faster than anticipated. read more

Graniterra was wonderful to work with during our kitchen remodel. We were referred by a neighbor after visting multiple stoneyards and fabricators. Not only were they competitive on price but they offered a superior product and exceeded our expectations on customer service. Christian went above and beyond to make our experience great. Install went smoothly, and they were able to speed up the process to get our countertops fabricated and installed in one week. Could not recommend Graniterra more. read more

I was so pleased with the service and selection from Graniterra four years ago that I returned recently to shop for my newest project, a vanity top. Not only was I able to find the perfect granite remnant for this project, but there was enough granite material left over that they made me a carving board, free of charge! Jay and Christian were wonderful to work with. Their communication and attention to detail was outstanding. They kept me informed every step of the way. My advice....don't bother shopping at the Big Box Stores. Go to professionals that actually work in the same shop as the products they sell....like Graniterra! read more

Great experience from start to finish! Christian was informative and patient as we selected just the right granite for our kitchen remodel. We had so much fun being involved in the layout process. Scheduling was very easy and accommodating and our installers were professional and very skilled. The final product was amazing!!! Thank you for making this such a pleasant experience. We love our new countertops! read more

We had a truly horrific experience with Graniterra. We had purchased a rare type of granite and shipped it to them for polishing and cutting. After signing the initial contract, we made alterations to our layout over the phone and were told that the plans would be altered to our new specifications. When we came home on the install day we found the granite had been cut to the previous dimensions despite assurances to the contrary and installed. Despite numerous phone calls and complaints to the credit card company and BBB, Graniterra refused to remedy their mistake in any way. They charged the full amount and kept the remnants from our slab of granite. Even though an employee freely admitted to promising to change the dimensions over the phone the president Alex Elzein denied the phone calls and since we never made our request in writing, we had no tangible proof. Hands down worst customer service I have ever encountered anywhere. read more