After submitting my inquiry on KBB Morries was quick to reply, I set up an appointment same day and…read moremy car was sold!!! It was such a nice seem-less experience, no more hassle dealing with selling to a private party and haggling with price and you can trust they will take care of DMV paperwork on their end, so no surprise tickets in the mail!!

Bryon was a class-act total professional representative. Honest, transparent and genuine. A truly…read moreeasy experience which is rare with many dealers. Give Morries and Bryon a try - you will be glad you did.

We couldn't be more pleased with our experience at Morries Ford. I was arranging the purchase of a…read morenew Ford Expedition Platinum for my father from out of state, so all of our negotiations had to be done over the phone. I was lucky enough to connect with Rick when I called, and right from the start, I knew we were in good hands. I explained our situation and what we were looking for, and as luck would have it, they had the exact vehicle my father wanted on the lot. After working out the details with Rick, we secured a fantastic price for the purchase. I emphasized to Rick that I wanted the process to be as smooth as possible for my father when he arrived to pick up the vehicle--no waiting around at the dealership. Rick assured me that the vehicle would be prepped and ready to go upon my father's arrival. He also coordinated with Tyler in finance to have all the paperwork ready. When my father arrived, he was promptly guided to finance to sign the documents, and shortly after, he was behind the wheel of his new vehicle with Rick giving him a thorough walkthrough. My father later told me that it was the fastest and smoothest car purchase he's ever experienced. I would buy another vehicle from Morries in a heartbeat. If you do, be sure to ask for Rick--he's not just a great sales associate, but a genuinely great guy. Thank you, Rick, for making this such an easy and enjoyable experience!

Hello Ms Peterson I was treated terrible when I showed you…read morethe damage happened on my rear window after recall service. The deep severe scratches happened by negligence by you and service department. I don't like accusations you made. The rear window had no scratches when you checked in my Journey. My Journey maybe old, it's the only vehicle I have after my husband passed away, . I will be at dealerships at 9 am Tuesday to meet with you and General Mgr to discuss when my window will be replaced . I've already gave poor , rating on goggle , with photos of the damage on rear window and how I was treated . i am posting this terrible customer service on all Social worker Media platforms Linda Pasicznyk Sent from my iPhone

Had an incredible experience working with Melissa Garvey on getting into a new CX-5 Signature lease…read moreback in May. I went through Costco Auto and was given an enormously fair discount on my fully loaded vehicle, especially given the increasingly difficult inventory situation we've experienced this year. Melissa was communicative, honest, funny, and at no point in time pushy. Off the bat, she knew I was cross shopping a Volvo XC40 and never made me feel bad or got weird about it. It was truly the most pleasant experience I've ever had leasing a car. The dealership itself is modern and all staff were friendly. The service team are also fantastic and enormously accommodating. There's a reason this is one of the top Mazda dealership both in Minnesota and the country (or so I'm told). Keep up the great work'

everything needs improvement!!!…read more after over 20 years giving them my $$$$, i am done how dare them!!! let my mx-5 convertible, sit untouched all winter long with very little communication to me on any progress!!! they didnt even order the parts i requested please don't waste your time and money at brookdale mazda mitsubishi. they deserve absolutely nothing!

Logan is super helpful and kept an eye out for something unique and special. He would send me…read morevehicles as he got them. Truly a tailored experienced!

Service Department... crooked as hell! They tried to scam me with an unneeded part replacement…read morewhen they only changed the fuse a few years back... now they held my vehicle hostage for what was supposed to be a free recall repair. My free recall repair cost 300!

The vehicle price on loan paperwork was almost $1800 over listing price and I had to follow up…read moremultiple times before it got corrected. I was also charged $800 for Lojack because it was already installed but was not provided any paperwork or direction on how to use it.

My husband brought a CR-V EXL before taxes and fees, it was 37K but after it went up to 46K. Down…read morepayment for 9K and my debts was still the same as 37K didn't make any differences with down payments. I didn't agreed with plastic seal coverage on the vehicle, it cost him more than 1K and they did a bad job so he requested for an refund since he wasn't happy with their service. Unfortunately they refused give him an refund back for their bad job. Listen to all of what customers are saying it happened to him the same thing. I am sorry that it all happens to you and it was unfair. Now I am here to share the experiences with everyone else.

Outstanding service every time - Tyler and Chris and in the Service Advisor roles are fantastic. I…read moretrust them highly and get my Armada back on time, every time, on budget with everything serviced correctly the first time. Appreciate the great service! Keep it up!

Do NOT buy a car there unless you except poor service. We found a pre-owned car there online 2014…read moreJeep with 23k miles, called, and a salesguy named SEAN CROWDER called us back. We scheduled a time to go look at it on a Saturday and upon arrival and discovered that the front windshield had an huge crack and two of the tires needed to be replaced. Sean assured us he would get the windshield replaced, new tires installed, and even drive it up to our home on "Monday or Tuesday latest" if we bought it. So we bought it on Saturday night. We didn't even ask him to show us any other cars. It was an easy sale for him. Monday comes, no call. We call him and he says the tires won't be in until tomorrow but he doesn't work tomorrow so his manager will call us when it gets done. Tuesday comes, no call. I finally call him Wednesday and he says the car will be done this afternoon and can I come get it? I live an hour away from the dealership! But I was going to be near there for work so I stopped by there Wednesday afternoon. He hands me the keys and I finally get into my car. And I discover the gas tank is only half full. Then I discover while driving around the next day that they never put a yellow paper on my back windows and I was driving around with no plates! So I call them and Sean says a detail guy must have taken it off and asks if I can come in. I go in because I'm fed up. The manager (bald) guy shrugs and says they aren't perfect. And of course while Sean's computer is on, he's nowhere to be found. Moral of the story: While this doesn't represent all of their sales guys (Asian ones are great), I would not go back in expecting even medicore service.

I just don't get how the ratings aren't higher for this place. That being said, we have never…read morebought a car here but have taken several vehicles here for service. Heck, I wish I could take the car I drive here! The techs here are knowledgeable, approachable, and FAIR! We have never been over-charged, in fact they did some work for free due to an earlier error that wasn't even their fault! Right now I am waiting here for a recall repair. The recall is so large that they have been working Sundays for months trying to catch up with the need. It seems Sunday's are only for this issue. The waiting area has always been welcoming with a nice variety of snacks and beverages (if I knew how to add photos I would) Today there is even a bigger spread. Not exactly the best brunch in town but I appreciate the effort.

Sales experience. Financing department not being truthful…read more Pulling hard credit scores. Making you wait. Threatening to sell the car if you don't buy. This is the dealership that plays you for a fool. Buyers be aware - especially WOMEN!!! They couldn't even efficiently email a PDF of a sales purchase agreement. Everything that could go wrong - did. Not smooth, not experienced, not professional. WAITING TIMES ARE COMPLETELY RUDE. EVEN WITH APPOINTMENTS Don't waste your time!!

A little background here. Grew up in rural MN, owned 5 cars in my life, 4 have been Fords, first…read moreone was a Thunderbird in 1980, then a '93 Ranger, an '02 F150 and the most recent a '17 F150. My wife leased a new Bronco from another dealership (she liked the colors) in 12/24. This review is mainly for the service and customer service departments, as I have not had any experience with the sales group. In 2011, we moved from Shakopee, MN up to the Rockford, MN area. I bought my '02 from Apple Ford in Shakopee, but because Morries in Buffalo was closer, started having service work done there on my '02 F150, probably in '11 or '12, so I've been going to this dealership for 14 or 15 years. There have been times where I wasn't completely happy with them when they've done work, but it is what it is. I needed an oil change on my '17 F150, so I tried calling them the first couple days of February to get an appointment lined up for that Friday. When I called and selected Option 4 for the QuickLane, it would ring 5 or 6 times then kick me out, saying the number was not available. My phone records show I called them them twice on 2/3, 3 times on 2/4, and then again the following week, twice on 2/9 and twice on 2/10, when I finally got through and set up an appointment for the oil change on Friday 2/13. That day, they did the oil change recommended an air filter change, and then sent a video of them going over the vehicle. In it they stated the rear pinion seal was leaking and should be replaced. I mentioned to Trevor, the service guy, that was odd, because they had replaced that once not too long ago. He looked it up and said yeah, they replaced it on 2/9/24. He then told me that the part was warranted for 2 years, but because it was 2/13/26, the part was out of warranty, and I needed to pay for the fix. He said maybe it was a bad batch of seals, but too bad, there was nothing they could do because Ford was adamant about the 2 year date. If I wanted to take it up with someone, they would have Todd, the customer advocate(?) contact me, which he did on 2/16. When I got home that afternoon, I looked at my receipts and there were 74,xxx miles on the vehicle when they fixed it in 2/24 and now there was 95,xxx miles, so the part they installed lasted 21,000 miles! My complaint aside from the part being garbage, was that the seal didn't just start leaking on 2/10/26, as everyone there agreed it had been leaking prior to the end of the warranty on 2/9, and therefore they should fix it under warranty. Todd said that probably wasn't going to happen, but he wanted to get this taken care of, as he was leaving on vacation in a couple of days, so the dealership offered to pay half. I was still not satisfied with that offer, but he also said I could get it done, then he would call me when he got back from vacation and we'd talk about it some more. I agreed and set up an appointment for the following Friday, 2/20. Silly me. While there on 2/20, the manager came to talk to me (Brett? Brian?). He was explaining why they needed to charge me something to do the replacement on the seal, that if they didn't, then they couldn't warranty the part. That didn't make sense to me at all. What happens if you replace a part under warranty? You didn't pay for that so is there a warranty on that part??? Bottom line is, I ended up paying for half the repair. I still don't think it fair in the least, especially when all agree the part failed during the warranty period. Forget about doing the right thing, this is their business model, and that is how they see fit to run their business. My wife recently had an incident with them too, where she set up an appointment to have a new front pinion seal replaced on her Bronco with less than 12,000 mile on it!! Dropped it off, they had it all day, then called them later in the afternoon to find out they didn't fix it because they didn't have the parts, after confirmation during the week that they did have them. Didn't even call to update her, we had to call them. Frustrating beyond belief, but this is how they operate. I bet I have spent between $6000 and $7000 dollars with these folks just on the '17 F150, not to mention the '02 they worked on for 4-5 years. So I am not some first time customer. The quality of Ford vehicles has gone down, and then to have a dealership like this that just doesn't give a hoot about treating their long time customers, let alone new ones, right makes it that much worse. I've never written a review in my life, but this whole episode just sticks in my craw, so had to get it off my chest and hope someone can learn from it. By the way, I'm still waiting on the call back from Todd. If I didn't know better, I'd say he's still on vacation, but he had to call my wife to straighten her issue out, so I know he's back at work. Save yourself trouble and go somewhere else if you need service work done.

Horrible service I called Saturday to get car was given run around they kept giving me run around…read morewould not call back I went to Lutheran and was qualified in 30 minutes if customer service ice is that bad just imiage if you have issues

I have a Ford that had a small leak that was covered with my warranty…read more I brought it in, was supplied with a loaner, but, hey.. I love my vehicle! Dave, the hero in my mind realized my frustration and although I may have had up to over a week, I got my car repaired in 2 days! Love, love you!! I will always recommend you!

It was busy, so busy that the express side wanted me to leave my truck there for 3 hours for a oil…read morechange only. The day prior I had called and left a voicemail and yet nobody had the decency to return my call. As I was leaving the door, the older man behind the counter made a snarky comment as I was leaving. Which I think is not very adult like or very professional. I called to speak with his supervisor about my negative encounter. Being a Latina , I felt he was being negative towards me because of my ethnicity. I will never give this establishment my hard earned money again. I'll make sure to let all of my coworkers as well on how this one person made me feel and to never go here!

Best dealerships ever. Have maintained my 2015 Jeep Cherokee for over 10 years. Friendly staff…read more Keep me updated on progress. Shuttle takes me home and picks me up. I highly recommend.

7/29/25 update: Luther did not actually schedule the service…read moreon their end. The service manager Jennifer indicated Kayla would be back in touch with me to complete and she never did. When I contacted them today after not hearing back the reason I was given is they won't service the vehicle because I left a negative Yelp review. I received a fair amount of pressure from both Kayla and Jennifer to remove my review. Too bad that effort couldn't be spent on actual customer service. One thing I have noticed is that the service department used to be staffed by really knowledgeable staff. You could also talk to them on the phone, vs having to text and if you could describe the issue they tended to know it and the likely causes through years of experience. In recent years all those experienced service advisors have seemingly left and the newer service advisors don't seem to know much about the cars they are servicing. Whether through attrition or cost cutting I don't know. Luther identifies all their other staff on their Website, but no one from the service department is listed which is curious. it's also important to understand that it is fairly common for service advisors to be primarily compensated through commission, meaning their income is directly tied to the revenue they bring into the service department. A quick internet search and others reported this is the model at Luther as well. That may explain why the $3k portion of my service went smoothly, but a lower cost diagnostic did not. -------------------------- still terrible! On my most recent service request I identified several concerns. 3 of which were related to electrical. Luther quoted me a diagnostic to look at these issues, however they only looked at one of the three issues and incorrectly diagnosed the third. They did do the other $3k of work though. Regardless, I had to bring it back again. Repeat of visit #1, in 4 days of having the vehicle, they only looked at 1 of the three issues I asked them to and told me the quote for the diagnostic would need to be increased by 500% because it was taking too long and they couldn't figure out what was wrong. I told them the diagnostic quote is fixed price, hence why it is a quote not an estimate, that they still have not begun to diagnose the other two issues and they should perform the work the quoted me at the price quoted. They won't but said I can pick up the car any time (I pre-paid for door to door pickup and delivery). I had multiple calls to Kayla after appointment #1, all went to voicemail, and none were returned so I eventually made an appointment to try to get these issues resolved. I escalated to Kayla's supervisor Jennifer and had the same experience. All calls go to voice mail. (HINT: If you want to talk to a real person, call sales and ask them to get the right person on the line) The supervisor Jennifer did eventually agree to reduce added costs and once I pointed out she still had a math error settled on a lower cost, albeit higher than the original quote. After agreeing on that, she then said they wouldn't actually be able to get to it for another 5 days. Ugh and that Kayla would be back in touch with me to arrange. She never did. Recently I also had an issue with the starter not firing. Luther also misdiagnosed the issue as not related to the starter. After being stranded a few times, I brought it back and simply told them to replae the starter. Voila, no more starter issues. The reason customers like me choose to do their service at dealers and pay a higher cost is we value manufacturer expertise, OEM parts, specialized diagnostics and service history continuity. None of these seem to be an advantage anymore. In my last four service appointments I have received faulty maintenance, poor customer service and cost exceeding the quotes.