A little background here. Grew up in rural MN, owned 5 cars in my life, 4 have been Fords, first one was a Thunderbird in 1980, then a '93 Ranger, an '02 F150 and the most recent a '17 F150. My wife leased a new Bronco from another dealership (she liked the colors) in 12/24. This review is mainly for the service and customer service departments, as I have not had any experience with the sales group. In 2011, we moved from Shakopee, MN up to the Rockford, MN area. I bought my '02 from Apple Ford in Shakopee, but because Morries in Buffalo was closer, started having service work done there on my '02 F150, probably in '11 or '12, so I've been going to this dealership for 14 or 15 years. There have been times where I wasn't completely happy with them when they've done work, but it is what it is. I needed an oil change on my '17 F150, so I tried calling them the first couple days of February to get an appointment lined up for that Friday. When I called and selected Option 4 for the QuickLane, it would ring 5 or 6 times then kick me out, saying the number was not available. My phone records show I called them them twice on 2/3, 3 times on 2/4, and then again the following week, twice on 2/9 and twice on 2/10, when I finally got through and set up an appointment for the oil change on Friday 2/13. That day, they did the oil change recommended an air filter change, and then sent a video of them going over the vehicle. In it they stated the rear pinion seal was leaking and should be replaced. I mentioned to Trevor, the service guy, that was odd, because they had replaced that once not too long ago. He looked it up and said yeah, they replaced it on 2/9/24. He then told me that the part was warranted for 2 years, but because it was 2/13/26, the part was out of warranty, and I needed to pay for the fix. He said maybe it was a bad batch of seals, but too bad, there was nothing they could do because Ford was adamant about the 2 year date. If I wanted to take it up with someone, they would have Todd, the customer advocate(?) contact me, which he did on 2/16. When I got home that afternoon, I looked at my receipts and there were 74,xxx miles on the vehicle when they fixed it in 2/24 and now there was 95,xxx miles, so the part they installed lasted 21,000 miles! My complaint aside from the part being garbage, was that the seal didn't just start leaking on 2/10/26, as everyone there agreed it had been leaking prior to the end of the warranty on 2/9, and therefore they should fix it under warranty. Todd said that probably wasn't going to happen, but he wanted to get this taken care of, as he was leaving on vacation in a couple of days, so the dealership offered to pay half. I was still not satisfied with that offer, but he also said I could get it done, then he would call me when he got back from vacation and we'd talk about it some more. I agreed and set up an appointment for the following Friday, 2/20. Silly me. While there on 2/20, the manager came to talk to me (Brett? Brian?). He was explaining why they needed to charge me something to do the replacement on the seal, that if they didn't, then they couldn't warranty the part. That didn't make sense to me at all. What happens if you replace a part under warranty? You didn't pay for that so is there a warranty on that part??? Bottom line is, I ended up paying for half the repair. I still don't think it fair in the least, especially when all agree the part failed during the warranty period. Forget about doing the right thing, this is their business model, and that is how they see fit to run their business. My wife recently had an incident with them too, where she set up an appointment to have a new front pinion seal replaced on her Bronco with less than 12,000 mile on it!! Dropped it off, they had it all day, then called them later in the afternoon to find out they didn't fix it because they didn't have the parts, after confirmation during the week that they did have them. Didn't even call to update her, we had to call them. Frustrating beyond belief, but this is how they operate. I bet I have spent between $6000 and $7000 dollars with these folks just on the '17 F150, not to mention the '02 they worked on for 4-5 years. So I am not some first time customer. The quality of Ford vehicles has gone down, and then to have a dealership like this that just doesn't give a hoot about treating their long time customers, let alone new ones, right makes it that much worse. I've never written a review in my life, but this whole episode just sticks in my craw, so had to get it off my chest and hope someone can learn from it. By the way, I'm still waiting on the call back from Todd. If I didn't know better, I'd say he's still on vacation, but he had to call my wife to straighten her issue out, so I know he's back at work. Save yourself trouble and go somewhere else if you need service work done. read more

Horrible service I called Saturday to get car was given run around they kept giving me run around would not call back I went to Lutheran and was qualified in 30 minutes if customer service ice is that bad just imiage if you have issues read more

Bought an explorer had to use a cosigner and was overruled on getting the warranty worst mistake I ever made had issues from the first day had to get the check engine light read and they were very helpful told me to see what it said and let them know and as soon as I did I was told they could no longer help me. A few months and a $2000 dollar catalytic converter later I thought everytbing was finally fixed fast forward a few more months having multiple issues happening all at once in now told I need a new motor DO NOT FO BUSINESS WITH THESE PEOPLE not getting a warranty is my fault but this vehicle should have never been sold I will he reporting them to the BBB​ read more

worst service Had to go there for warranty work kept our car for a month dealing with issues. Then tried to do work that was not needed. They sent a video explaining issues and telling us brakes / rotors were good. Then when we are getting mad they had the vehicle for so long they tell us our brakes needed work and charged us for. Why a month ago they were good and now they are bad. Car was not in my possession so what did they do to them. Also need to mention we only had the vehicle less then two months when the engine crapped out. Would not honor warranty that was bought through them. Just a warning to all read the fine print on the everything if you plan to buy from them. They make sure to crap on you if you don't ask question. read more

I would not recommend Morrie's Buffalo Ford solely for treatment that my son and I received by their finance department. Although we had a great experience with Mike S. in sales (he was wonderful!), the finance guy that we got stuck with, Rob Kirschenman was something else. We had already been approved for our own financing, but Rob pressured us to use their financing by offering to take money off the agreed purchase price. Against my better judgement, I agreed to apply for their financing if he covered the loan costs of the slight increase in the interest rate. He had offered us $100 less than what we would pay over the life of the loan (not a big deal, but if I was already approved and had financing lined up, why would I pay $100 more?). During our chat, he also told my son that "the $100 is apples to apples and a few dollars a month added to your loan but if your mom says so". On our way to the dealership, he emailed me asking what my business name was. I simply thought it was needed for the paperwork, however, when we arrived, he told me that he had just been researching my business website and showed me the webpage that he was looking at on his work computer. Why on earth would the finance guy at Morrie's be researching my personal life? Things kept going downhill from here. Here are just a few things: *He went on to his spiel explaining all add-ons that the dealership offers after we had said that we would not be adding anything. This is not our first rodeo at a dealership. We know what is available, however he refused to just let us sign to decline the offers. We listened and still chose nothing. During his presentation, he said things like, "Why wouldn't a mom want this for her son?" and "It would be stupid not to". He was very good at letting us know how stupid we were the whole time that we were in his office! *There was a $50 charge on the final purchase agreement that was not on the original purchase agreement. When I questioned what it was, it replied that it was for plates today. I asked if we could just order them to which he replied, "Well, we already put them on so.....". I would have argued this with him, but I just wanted to get the h*ll out of his office.*He tried to sell us Gap insurance by telling us that if there was a loss, we would never have to involve our auto insurance and that the Gap protection would cover the vehicle and loan. Umm, does the finance guy not know how Gap works? He also told us that if we did not buy the Gap and had a total loss, our insurance rates would be affected for LIFE (which is also not true)! *When presented with the purchase agreement, I pulled out my notes to compare fees and the bottom line, he told my son "Oh, look at your mom. Is she looking at her little paper over there to compare notes?" You bet your a** that is exactly what I am doing. It didn't help that I saw a recent review where Rob had not applied another customer's $1,000 down payment to his purchase/loan. Why would one NOT confirm numbers or why would a finance guy belittle you for checking his numbers? *When I pulled out my phone, he told my son, "Oh, look at her, here we go!" when he knew I was using Google to discredit the bs that he was spewing. I was right! In no world should Rob be the face of customer service, this guy was horrendously rude throughout our whole encounter. His job should NOT entail belittling you by telling you how stupid you are for not picking the OPTIONAL items that he is trying to make commission on nor researching customer's personal lives (creepy!). If you decide to purchase from Morrie's Buffalo Ford, I highly recommend Mark Shuetz in sales. However, if you purchase from Morrie's or need financing, I would stay as far away as possible from Rob Kirshenman and request a different finance specialist if you are sent to him. My son left the dealership asking, "Why would he say all of that stuff and act like that?" I have no idea kid; I HAVE ABSOLUTELY NO IDEA! read more

My parents took their Ford in to have their GPS updated. This was a job that should have been completed in less than a day and the cost was in the $200.00 range. Instead, the technician crashed their GPS and then blamed my parents for his incompetence. Next this dealership charged my parents close to $1,000.00 for the damage that they did. To top it off this dealership installed outdated maps to their Ford GPS. So now places that their GPS used to recognize no longer show up. Do not trust this dealership. The staff are rude they don't deserve any stars. read more