A little background here. Grew up in rural MN, owned 5 cars in my life, 4 have been Fords, first…read moreone was a Thunderbird in 1980, then a '93 Ranger, an '02 F150 and the most recent a '17 F150. My wife leased a new Bronco from another dealership (she liked the colors) in 12/24. This review is mainly for the service and customer service departments, as I have not had any experience with the sales group. In 2011, we moved from Shakopee, MN up to the Rockford, MN area. I bought my '02 from Apple Ford in Shakopee, but because Morries in Buffalo was closer, started having service work done there on my '02 F150, probably in '11 or '12, so I've been going to this dealership for 14 or 15 years. There have been times where I wasn't completely happy with them when they've done work, but it is what it is. I needed an oil change on my '17 F150, so I tried calling them the first couple days of February to get an appointment lined up for that Friday. When I called and selected Option 4 for the QuickLane, it would ring 5 or 6 times then kick me out, saying the number was not available. My phone records show I called them them twice on 2/3, 3 times on 2/4, and then again the following week, twice on 2/9 and twice on 2/10, when I finally got through and set up an appointment for the oil change on Friday 2/13. That day, they did the oil change recommended an air filter change, and then sent a video of them going over the vehicle. In it they stated the rear pinion seal was leaking and should be replaced. I mentioned to Trevor, the service guy, that was odd, because they had replaced that once not too long ago. He looked it up and said yeah, they replaced it on 2/9/24. He then told me that the part was warranted for 2 years, but because it was 2/13/26, the part was out of warranty, and I needed to pay for the fix. He said maybe it was a bad batch of seals, but too bad, there was nothing they could do because Ford was adamant about the 2 year date. If I wanted to take it up with someone, they would have Todd, the customer advocate(?) contact me, which he did on 2/16. When I got home that afternoon, I looked at my receipts and there were 74,xxx miles on the vehicle when they fixed it in 2/24 and now there was 95,xxx miles, so the part they installed lasted 21,000 miles! My complaint aside from the part being garbage, was that the seal didn't just start leaking on 2/10/26, as everyone there agreed it had been leaking prior to the end of the warranty on 2/9, and therefore they should fix it under warranty. Todd said that probably wasn't going to happen, but he wanted to get this taken care of, as he was leaving on vacation in a couple of days, so the dealership offered to pay half. I was still not satisfied with that offer, but he also said I could get it done, then he would call me when he got back from vacation and we'd talk about it some more. I agreed and set up an appointment for the following Friday, 2/20. Silly me. While there on 2/20, the manager came to talk to me (Brett? Brian?). He was explaining why they needed to charge me something to do the replacement on the seal, that if they didn't, then they couldn't warranty the part. That didn't make sense to me at all. What happens if you replace a part under warranty? You didn't pay for that so is there a warranty on that part??? Bottom line is, I ended up paying for half the repair. I still don't think it fair in the least, especially when all agree the part failed during the warranty period. Forget about doing the right thing, this is their business model, and that is how they see fit to run their business. My wife recently had an incident with them too, where she set up an appointment to have a new front pinion seal replaced on her Bronco with less than 12,000 mile on it!! Dropped it off, they had it all day, then called them later in the afternoon to find out they didn't fix it because they didn't have the parts, after confirmation during the week that they did have them. Didn't even call to update her, we had to call them. Frustrating beyond belief, but this is how they operate. I bet I have spent between $6000 and $7000 dollars with these folks just on the '17 F150, not to mention the '02 they worked on for 4-5 years. So I am not some first time customer. The quality of Ford vehicles has gone down, and then to have a dealership like this that just doesn't give a hoot about treating their long time customers, let alone new ones, right makes it that much worse. I've never written a review in my life, but this whole episode just sticks in my craw, so had to get it off my chest and hope someone can learn from it. By the way, I'm still waiting on the call back from Todd. If I didn't know better, I'd say he's still on vacation, but he had to call my wife to straighten her issue out, so I know he's back at work. Save yourself trouble and go somewhere else if you need service work done.

Horrible service I called Saturday to get car was given run around they kept giving me run around…read morewould not call back I went to Lutheran and was qualified in 30 minutes if customer service ice is that bad just imiage if you have issues

There very nice and really respectful they gave me a good price on a car they fix my car when…read morethere's something wrong with it cheap price on oil changes and there detailing on cars are amazing

We brought in our vehicle and asked for a diagnostic on our a/c system. Instead of calling with…read morewhat they found and giving us an estimate, they took the liberty of doing the work without our permission. Then they called and told me the cost. When I stated that I was not informed or asked if I wanted to move forward, the response was incredibly rude. There answer was to take another 30 min to drain the coolant that now needs to be thrown out. I will not be going back here for work again. I will not be referring this place to my friends or family either.

It's ironic that the "owner" commented on my review... as I already did reach out to Ryans before…read morethe message. After multiple attempts and the operator there sending me to dead end numbers with no voicemail (nice customer service tactic) I reached someone who claimed to be part of the service department. they took down all of my information, apologized profusely for the techs behavior, and told me they would be refunding my money. They even took down my card info to refund it back. It's been over a week now with no refund and no call back. So now that's a second time that Ryan's has dropped the ball. I'll update this again if I actually get my money back, but until then, avoid this business. They lie when they service your vehicle, and then lie when you catch them and they say they're going to make it right.

Chad, Rich and Dan were absolutely wonderful and were on top of all the details as they helped me…read morewith my purchase. They worked so well together for each phase of my out of state purchase and shipping of my new CT5-V Blackwing. They each explained and made everything simple for me. Not to mention they were all beyond nice!! I wish Ryan Auto Mall was my local dealer so I could come in for service, though Ryan Auto Mall will be the first place I look when I want to buy another vehicle! A big thank you to Chad, Rich and Dan for making a large purchase from out of state as easy as 123!!

This small dealership is the most friendly no pressure dealership I have ever been to in my 68…read moreyears. A husband and wife team so knowledgeable and sees to your every need. I received a generous trade-in amount and my purchase vehicle was well below book value. I would recommend them to anyone interested in purchasing a used vehicle.

From the owner: Hallberg Auto & Sales is a dealership that prides itself on offering the best quality used cars,…read morevans, SUVs and trucks of all the dealers in the area. We offer a full repair shop, if you just need a tune up, brakes, or tires, we can do that, too.

Wray Automotive came highly recommended and lived up to their reputation. They provided excellent…read morecommunication and highly quality service. I highly recommended Wray Automotive and will use them again in the future.

I went out there last year during a winter drive. I killed a Nokian tire on my Volvo…read more He was able to get a replacement a.s.a.p. Very friendly and courteous folks. They work on pretty much anything from BMW, Volvo, Subaru and most things in between. Mike, David's son I'm guessing is pretty awesome. It was nice to stumble into this place and feel completely comfortable. They even pointed out a few things that I should have done or followed up in the future.

Don't go there!! I scheduled a recall for my RAM truck two…read moreweeks ago. I called two days prior to the scheduled date to verify parts availability and that scheduled time was good. I rearranged my schedule to accommodate the disruption. I dropped off my truck at 8am. The work was only supposed to take about two hours. I was told the truck would be ready by 1pm. At 11am, I called telling them I would be there at 3pm. At 4:30pm I had not heard anything from them and called. The service advisor was not available and would call back. 5 minutes later he called back and said they hadn't started on it yet, but would get to it now and be ready at 5:30pm. ( One hour for a two hour job? Good quality there I bet) I told him to stop as I was just around the corner. My truck was in middle of shop. It had not been worked on. I removed it without incident. I should of known better as I have experienced poor service in the past and that's why I have gone elsewhere to over the last fifteen years. Although I did get a good alignment one time by a mechanic quite a few years ago from them.

From the owner: Award winning full service new and used vehicle dealer. Service, parts, accessories, glass…read morerepair/replacement and bodyshop.

Once again I brought my van into rich and the guys and they fixed it up just perfectly well I had…read morean incident where there was a bunch of snow in packet underneath they let me take the van and warm it up in their garage overnight washed it up for me I gave her the best TLC ever these guys are amazing they take great pride in their work and I'm so so blessed that they gave me a fair shot few years back when I first bought this van life Reddit has jumped up a little better now I may have to use them one more time but that's okay because Greg rich and everybody there really does look out for you that being said thank you again so much too rich and the guys Greg the sales staff the support staff everybody there is awesome have a great New year

well if you are a woman don't buy! I had only 1400.00 dollars left to pay and my engine froze 2000…read moreto replace, I needed 1000 dollars up front and to put me in another vehicle 1000 down also. and they were going to put me in a ford fusion a mini type to a little car! I don't think so and the payments were going to be around the same! then William said to me over the phone, what did you forget to change the oil? now mind you, my husband and I were both across the desk from him a cpl times and he never asked my husband that question just a woman! sexest company that is non caring! all we are is a # to them! good luck everyone! hey my review says Kelly r California that's wrong I bought it and live in saint cloud mn! please keep in mind if you buy from JD Byrider odds are you don't have an extra 1000 dollars laying around they are selling my car and I have to pay what they don't get seeee they just don't care about customers!