12/14/15: I was introduced to West Metro Buick GMC when I submitted a request for information on a…read morenew vehicle. They are a "no hassle, no negotiation" dealership that puts their best price forward, and does not pay their sales people commission on sales.
Jared emailed me with the information I requested, and then told me to contact him if I wanted to test drive. He was not pushy and left me alone until I decided to make the 50 minute drive to Monticello because they gave me a super reasonable quote on the vehicle I was interested in. I emailed Jared on a Tuesday morning asking if I could come up that afternoon to look at the vehicle. I found out that this is normally his day off, yet he was waiting for me when I arrived at 2pm. He spent an hour with me, answering all my questions and test driving the vehicle. I left, and Jared went home - except I returned 15 minutes later to purchase. He gladly came beck to work to assist me.
I then met with Paul, the finance manager. Paul was no nonsense, asked a few questions, and then came back 10 minutes later with the best option for me. Again, no pressure, no added side sales - he showed me options that made sense for me, answered my questions, and let me decide what I wanted. He explained everything I asked about in the paperwork without being condescending, and treated me like a knowledgable and respected customer.
After my purchase, despite his dinner plans, Jared took all the time that was needed to fully explain all the features of my technologically advanced vehicle, and did not make me feel like I was being rushed so he could go home.
I was out of the dealership within 3 hours of my first arrival, and was never pressured. The made me a fair deal, including a fair trade-in deal. Everyone at the dealership was friendly, and I could tell they were doing their best to make everyone at the dealership feel comfortable and taken care of.
I have never had such a pleasant experience purchasing a car anywhere else. They left me loving their dealership, and totally satisfied. They now have a loyal customer in me.
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Update 1/16/16:
I took my vehicle in to have accessories installed, and it was a great experience. They had a loaner vehicle waiting for me, which was a brand new, loaded GMC Sierra with only 500 miles on it ready to go with a full tank. They gave me an estimated completion time, and when I arrived at that time the vehicle was finished and the work was done in a quality manner. I did ask them to look at repairing a scratch, and they told me they would have to send it to an external shop for a quote as they do not do body work at the dealership - which is a negative for me, but not a big negative. I like one stop shopping.
