My son brought his Ram Truck to Waconia after learning at a dealership in Michigan, that there was…read morea recall on his truck. The dealership in Michigan could not handle the recall so he was forced to bring his truck back home for repair. The problem was that someone in Michigan entered the wrong codes and now the VIN number indicates that all the recall work was done when it hadn't even been started! Alex at Waconia worked tirelessly for 2 weeks to help us get this straightened out. It was no small feat as we got no help from the dealership in Michigan. We had to call in Area managers to get this all worked out. Along the way of this process, Alex continually kept me updated. Despite many back and forth phone calls, he was always polite and made me feel that my business was important. I spoke to a couple ither folks at Waconia who were equally as helpful and polite. Alex went way above and beyond to be sure my son's truck was fixed and safe. I am so thankful for his diligence and kindness. His service and the service at Waconia gets an A+. Next time I am in the market for a new car or service work , I'm heading to Waconia !

Very poor customer service. Had vehicle detailed and they damaged my windshield and refused to take…read moreresponsibly for it. They flat out told me that I brought it in with a damaged windshield. It has been 5 weeks and no resolution. They continue to tell me that their team is meeting to discuss. Do not do any business with this dealership.

Best dealership around. The kindest staff who are patient and willing to help you find exactly what…read moreyou are looking for. We have purchased 4 vehicles from them now.

I went there on Tuesday. made an offer on a vehicle that was $1900.00 lower than asking price. Said…read morethere was no way they could adjust the price, but offered me an extra $500. 00 on trade in. Insult! Then on Wednesday they dropped the price of the vehicle $1510.00. SHYSTERS. Stay Away. Have to give them a star. Bummer!

This garage definitely wants an appointment, for everything. Prices for simple services (fluids,…read morefilters, etc) seem competitive and maybe a bit lower than the big corporate booths. For the more expensive services (engine, transmission, etc) I suggest doing your price research and get their estimate and make your choice (they might be high). Top notch customer lounge.

VERY DISSAPOINTED to say the least - I want you the potential client for them to understand the…read morewhole situation. A little over a week ago my driver spun a piston crank and limped into their establishment. They call me and tell me no metal in the oil so we should be able to fix it. We are all happy and a huge weight is lifted off of our chests. Next morning it is slammed back on it. Well no sir, the very sweet lady calls to say, we only checked on the dipstick and not the oil pan. You have plenty of shavings in your oil. Talk about bursting your bubble. So we are - Ok what are options? Well you can get a REBUILT motor for $30k or a new one from Dodge dealer for $40k. WHAT? let me give you a little background on me, I created and admin the largest Hotshot Trucking social media and internet Network in the USA, over 600k members, 30 groups, 5 websites, blah, - and I own a Hotshot Trucking Carrier of a few trucks. Point is we do this much more than we would like to admit, deal with shops, mobile mechanics, repair shops and know when we are dealing with a good one. Now don't get me wrong, nice ppl but Monticello residents, your being robbed. So I had one of my other drivers come pick up the truck, bring it back to Texas, get a new motor, Install it, with better components and design than original for under 13k in 4 days. Oh Monticello told me the motor gaskets were on a 45 day back order. Here in Texas they are easily available. BTW they charge over $600 just to take the oil pan off and tell us it had metal shavings in it. WTH? less than an hour of work. This is really shameful. So lets get to the nail in the coffin. So I had to send my driver all the way back from Houston Texas in my spare Ford F350 Super Duty, my personal favorite. On the way he said that the ac was not working right, blowing hot and cold. So I call the previous owner, a mechanical genius and he tells me what to tell the shop, to just add the correct amount of Freon and check compressor, etc. (SEE TEXTS ATTACHED). They respond ok. Please understand my driver is a large man, and has diabetic health problems, Him and his brother suffered greatly coming there and I wanted to repair that ac at whatever it cost to get it right. So he took it to them and told them it is not blowing COLD air and check it out. He told them that I had sent instructions too. One of the MAIN REASONS we trusted them, LISTEN TO THEIR HOLD MUSIC ADVERTISEMENT- THEY SAY THEY RUN A FULL DIAGNOSTIC, ARE VERY EXPEIENCED AND WARRANTY THEIR WORK ANYWHERE, so we THOUGHT we were in good hands. So they hastily install a $40 blower, charge us $551, tell us it is repaired and blowing cold air, WRONG- My driver calls me an hour and a half down the road, Boss the AC is NOT working at all, the people say that it isn't their fault, should I go back? I am having health issues and my Doctors appt is Wednesday. I really need to get home but I don't know if I can stand the heat w/o air, We would have to get another day at hotel. I text, call and the head mechanic with all of these years experience tells me that he didn't check, diagnose, run gauges, check Freon , nor did anyone give him my instructions. He admits he should of and that he knew better. Oh boy, I am between a rock and a hard place, My driver needs to drive over 1000 miles still, the fuel, the hotel, the lost time. Yes in my business each day down is about $1200 revenue. I weigh the options, I have top level REAL mechanics in Texas that KNOW what they are doing, do not take advantage or overcharge us. I tell my driver to come on I text the owner WHO NEVER RESPONDS after this. I would of at least gotten an apology or warranty they brag about. I am not someone to yell, cuss, blame others but I will do what I do best as a SOCIAL MEDIA INFLUENCER of 600k followers and GOOGLE REVIEW TOP National LOCAL GUIDES with millions of views, TRUSTPILOT reviewer and a business man that will let the world know when they need to know the truth. Monticello Auto Owners - you need to be accountable to your customers when you make mistakes.

I was freaking out this morning because my car was not working properly, I didn't have an…read moreappointment but showed up anyway,kinda was an emergency, I went in and told Alex what was happening and he went right out to check my car over and put the computer on it and figured out what to do, he fixed it and I was right back on the road, Thankyou Alex for your extra efforts, much appreciated

Best place I could think of to bring your automotive needs. This guy is amazing. Him. And his Alex…read moreand Mat, aex, they did a wonderful job. Their pricing was half of what I would have paid anywhere else. They did more than the service I asked for and they did it for a lower price.And anywhere else. Asked for a break job, got new brake line and other things were cleaned.Things were detailed yeah..

I just took my Trailblazer in for her regular oil change and overview and was not disappointed…read more These guys are great and I have been taking my Tblazer there for 7 years. They are helpful, thorough, and fair. I get my car repaired or the oil changed and it is ready to go in the time they tell me. Trust in the auto repair industry is a must and these guys are like family. Kudos to Mark Pfleghaar and his team who take such good of my vehicles.

About a year and a half ago i trusted these guys to do the wheel alignment on my truck. Took them…read moretwo tries and the sill couldn't get it right come to find out when one of my ball joints broke and almost killed me and my girlfriend that they didn't tighten the bolts back up on my control arms. So for yours and my sake as well as your wallet go somewhere else where they have competent owners and employees.

I had a pretty great experience buying here with sales guy Kyle, and was in contact with him alot…read morein the few days before I made the 3 hour trip, got a pretty good deal and a beautiful truck and always prompt to return my calls even when they were super busy, I would do business here again

Would give 7 stars out 5 if I could. My husband and I just…read morebought a used truck and my husband travelled across country via plane to pick it up. Ben and the staff at Jay Malone went out of their way to make sure we were taken care of. They picked him up from the airport and drove him the 1.5 hours to the dealership. No games, no bait and switch, the truck was priced more than fairly. The first thing this very honest dealer did was put a 9 page CARFAX report on the table for my husband to read about the truck's history. We do our research anyway beforehand and the truck has an immaculate history. The dealership had the truck detailed to a level where it appeared and smelled brand new. It was a breeze to complete the paperwork (less than an hour). We paid cash in full. The entire staff congratulated him and asked if they could do anything else to make his day easier. My husband was on the road in our new truck, driving back the 1600 miles to Maine! The one star reviews here are confusing as heck - can't imagine this dealership being even remotely bad and we've dealt with some bad ones in the past. Seems like most of the one star reviews here are from people with extremely bad credit and aren't upfront about it.

wonderful caring individuals that take time out of there busy day to provide help or direct you in…read morethe right direction to have your issue fixed the owner jeff really great caring guy super helpful hands down nicest auto care business ive been too.

I brought my Impala in for heating issues. The guys there went out of their way to be sure it got…read morefixed due to it being incredibly hard to diagnose. When I was there to get an explanation for it taking longer than expected, another customer came in and needed a ride home. The mechanic took the 15 min out of his day to take her when he didn't need to. Very nice guys who work with you when there are issues and I'll definitely be going back.

Bought a newer used pickup from them last year. Put 470 miles on it before it went to hell. At 470…read moremiles I put a new transmission in it. Called them while I was limping it down the road just to get told to leave a message. Didn't get back to me for 6 days. By that time I had it in a certified shop by my house. Wasted told send the receipts in and they'd help me out. Well 5 weeks later and multiple messages later the GM finally answered and offered me 250 bucks. It cost me 4700.00 and I'm still dumping parts in it every other month. Complete slap in the face I'll never be back. On a positive note my salesman todd and finance lady Sue were easy to work with.

Recently bought a new truck at Delano Chevrolet. My sales person was Jerry and he was great to…read moredeal with. They're not pushy and very friendly to deal with. They have a lifetime powertrain warranty on all used vehicles!!! I would highly recommend if you're in the market for a vehicle to check this place out.