VERY DISSAPOINTED to say the least - I want you the potential client for them to understand the whole situation. A little over a week ago my driver spun a piston crank and limped into their establishment. They call me and tell me no metal in the oil so we should be able to fix it. We are all happy and a huge weight is lifted off of our chests. Next morning it is slammed back on it. Well no sir, the very sweet lady calls to say, we only checked on the dipstick and not the oil pan. You have plenty of shavings in your oil. Talk about bursting your bubble. So we are - Ok what are options? Well you can get a REBUILT motor for $30k or a new one from Dodge dealer for $40k. WHAT? let me give you a little background on me, I created and admin the largest Hotshot Trucking social media and internet Network in the USA, over 600k members, 30 groups, 5 websites, blah, - and I own a Hotshot Trucking Carrier of a few trucks. Point is we do this much more than we would like to admit, deal with shops, mobile mechanics, repair shops and know when we are dealing with a good one. Now don't get me wrong, nice ppl but Monticello residents, your being robbed. So I had one of my other drivers come pick up the truck, bring it back to Texas, get a new motor, Install it, with better components and design than original for under 13k in 4 days. Oh Monticello told me the motor gaskets were on a 45 day back order. Here in Texas they are easily available. BTW they charge over $600 just to take the oil pan off and tell us it had metal shavings in it. WTH? less than an hour of work. This is really shameful. So lets get to the nail in the coffin. So I had to send my driver all the way back from Houston Texas in my spare Ford F350 Super Duty, my personal favorite. On the way he said that the ac was not working right, blowing hot and cold. So I call the previous owner, a mechanical genius and he tells me what to tell the shop, to just add the correct amount of Freon and check compressor, etc. (SEE TEXTS ATTACHED). They respond ok. Please understand my driver is a large man, and has diabetic health problems, Him and his brother suffered greatly coming there and I wanted to repair that ac at whatever it cost to get it right. So he took it to them and told them it is not blowing COLD air and check it out. He told them that I had sent instructions too. One of the MAIN REASONS we trusted them, LISTEN TO THEIR HOLD MUSIC ADVERTISEMENT- THEY SAY THEY RUN A FULL DIAGNOSTIC, ARE VERY EXPEIENCED AND WARRANTY THEIR WORK ANYWHERE, so we THOUGHT we were in good hands. So they hastily install a $40 blower, charge us $551, tell us it is repaired and blowing cold air, WRONG- My driver calls me an hour and a half down the road, Boss the AC is NOT working at all, the people say that it isn't their fault, should I go back? I am having health issues and my Doctors appt is Wednesday. I really need to get home but I don't know if I can stand the heat w/o air, We would have to get another day at hotel. I text, call and the head mechanic with all of these years experience tells me that he didn't check, diagnose, run gauges, check Freon , nor did anyone give him my instructions. He admits he should of and that he knew better. Oh boy, I am between a rock and a hard place, My driver needs to drive over 1000 miles still, the fuel, the hotel, the lost time. Yes in my business each day down is about $1200 revenue. I weigh the options, I have top level REAL mechanics in Texas that KNOW what they are doing, do not take advantage or overcharge us. I tell my driver to come on I text the owner WHO NEVER RESPONDS after this. I would of at least gotten an apology or warranty they brag about. I am not someone to yell, cuss, blame others but I will do what I do best as a SOCIAL MEDIA INFLUENCER of 600k followers and GOOGLE REVIEW TOP National LOCAL GUIDES with millions of views, TRUSTPILOT reviewer and a business man that will let the world know when they need to know the truth. Monticello Auto Owners - you need to be accountable to your customers when you make mistakes. read more

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I used to recommend this place to everyone because I thought they were an honest business. I told my brother to go there to have a new transmission installed. They charged him $4,000 for the labor! Then wouldn't honor a $100 off coupon the next day. Not only that, my brother has a smart start in his truck. They disconnected the camera and now may get 6 months added to his 3 years of needing the smart start! To the tune of another $1,200 out of his pocket. I no longer recommend this place to anyone! Look elsewhere for your auto service needs. You'll be better off for it! read more

got my car in for an emergent repair and got me taken care of within a few hours on our long drive to DC!

Went in for an oil change a little over a month ago. They told me I was due for a tire rotation. I was on the fence about getting it done, but the front desk gentleman said because I had bought tires from there - the tire rotation would be free. So I agreed to add that service in. Fast forward to when I get home- and they didn't even rotate the tires after telling me they were going to. The reason why I know that was because I had a nail in my back tire weeks prior and the shop that did that repair marked the tire with white paint. Looking back, I'm also pretty sure my tires have some sort of "key" that they need to remove them and they didn't even ask for that. I'm just glad I didn't pay for the service. Disappointed that they told me they were doing it because it was included - but then they skipped it. read more

I made an appointment to get my brakes done and while they were working on it they found out that my passenger axle needed to be replaced because it was shot and I had asked if they could get it done by the end of the day appointment was at 8 am got my truck back by 430 these guys are so amazing and do perfect work i still can't believe that it got done in that time frame I highly recommend going here for all service work read more

Scott, Brooke and the team at Monticello Auto Service are the BEST! I trust them implicitly with my vehicles. We've been taking our cars to them for many years and have never been disappointed. Their workmanship, professionalism and trustworthiness are beyond compare! Car repairs can be expensive--they understand financial constraints and always have their customer's wallet in mind when completing a repair. It's sometimes difficult to find a shop you can trust with your major investments--I recommend Monticello Auto Service without hesitation for all your automotive needs. I'd give them 6 stars if I could! read more

Good clean environment, helpful staff, attention to detail, reactive management, fast reliable service.

Scott and his team amazed us by working to get our repair covered by warranty. We were told twice it wasn't covered but they worked on our behalf to get the repairs approved. We highly recommend them. read more

We are glad the car was towed and repaired quickly but marking a $259 fuel pump up to $599 is a poor business model. Sure you make more money per customer but stick with the standard 30 percent mark up instead of going for a 131 percent mark up. Sometimes treating people fairly goes a lot further. Also, if your open until 6pm do not stop answering your phones at 4pm. read more

I made an appointment on line. From there on everything worked seamlessly. Checked in at appointed time. Discussed automobile problems. Most shops don't have the ability to work on a Jaguar. They went right to work, called and up dated me. Very thorough! Excellent service! read more

The guys at Monticello Auto Service are super nice and very easy to work with. They are extremely knowledgeable, do excellent work and they are honest!! From here on out - they are my go-to guys for car repairs!! read more