Excellent service fantastic quality and great value for the service I needed. I I feel the service…read morewas phenomenal and the personnel were excellent Chris the front m manager was fantastic and helping me figure everything out and answering all the questions that I needed to have answers to. I would use them in an instant, if I should ever need them again and I'm in Minnesota. Thank you to all of you. Have a good day.

Went to Royal Tire in Monticello, Minnesota and they said that I need both front Lower Control Arms…read moreand both front Outer Tie Rod Ends. Got a second and third opinion and didn't need any work. I had just went in for an alignment. Needless to say I was not happy.

Tire rotation, easy to schedule, in and out in just a few minutes…read more No issues, no charge.

Service was great. The only thing they said it would take about 3 hours. It was more like 5 hours…read more They should have kept me posted. They were right on about the cost. I'll be back.

Always helpful and honest for us. Quick service turnaround for oil changes. Usually within the same…read moreweek of calling

I absolutely hate having to take my car in for repairs because I don't know anything about cars and…read moreit's so hard to find a trustworthy, fair mechanic. I'm so glad I found this place. Ryan is honest and always super helpful. He does not over-charge nor does he try to tell you that there's a laundry list of things that need to be done just so he can make more money. If there's something he can't do or a cheaper way to get things done, he will tell you. He does good work and is flexible for customer needs. I wouldn't take my car anywhere else.

VERY DISSAPOINTED to say the least - I want you the potential client for them to understand the…read morewhole situation. A little over a week ago my driver spun a piston crank and limped into their establishment. They call me and tell me no metal in the oil so we should be able to fix it. We are all happy and a huge weight is lifted off of our chests. Next morning it is slammed back on it. Well no sir, the very sweet lady calls to say, we only checked on the dipstick and not the oil pan. You have plenty of shavings in your oil. Talk about bursting your bubble. So we are - Ok what are options? Well you can get a REBUILT motor for $30k or a new one from Dodge dealer for $40k. WHAT? let me give you a little background on me, I created and admin the largest Hotshot Trucking social media and internet Network in the USA, over 600k members, 30 groups, 5 websites, blah, - and I own a Hotshot Trucking Carrier of a few trucks. Point is we do this much more than we would like to admit, deal with shops, mobile mechanics, repair shops and know when we are dealing with a good one. Now don't get me wrong, nice ppl but Monticello residents, your being robbed. So I had one of my other drivers come pick up the truck, bring it back to Texas, get a new motor, Install it, with better components and design than original for under 13k in 4 days. Oh Monticello told me the motor gaskets were on a 45 day back order. Here in Texas they are easily available. BTW they charge over $600 just to take the oil pan off and tell us it had metal shavings in it. WTH? less than an hour of work. This is really shameful. So lets get to the nail in the coffin. So I had to send my driver all the way back from Houston Texas in my spare Ford F350 Super Duty, my personal favorite. On the way he said that the ac was not working right, blowing hot and cold. So I call the previous owner, a mechanical genius and he tells me what to tell the shop, to just add the correct amount of Freon and check compressor, etc. (SEE TEXTS ATTACHED). They respond ok. Please understand my driver is a large man, and has diabetic health problems, Him and his brother suffered greatly coming there and I wanted to repair that ac at whatever it cost to get it right. So he took it to them and told them it is not blowing COLD air and check it out. He told them that I had sent instructions too. One of the MAIN REASONS we trusted them, LISTEN TO THEIR HOLD MUSIC ADVERTISEMENT- THEY SAY THEY RUN A FULL DIAGNOSTIC, ARE VERY EXPEIENCED AND WARRANTY THEIR WORK ANYWHERE, so we THOUGHT we were in good hands. So they hastily install a $40 blower, charge us $551, tell us it is repaired and blowing cold air, WRONG- My driver calls me an hour and a half down the road, Boss the AC is NOT working at all, the people say that it isn't their fault, should I go back? I am having health issues and my Doctors appt is Wednesday. I really need to get home but I don't know if I can stand the heat w/o air, We would have to get another day at hotel. I text, call and the head mechanic with all of these years experience tells me that he didn't check, diagnose, run gauges, check Freon , nor did anyone give him my instructions. He admits he should of and that he knew better. Oh boy, I am between a rock and a hard place, My driver needs to drive over 1000 miles still, the fuel, the hotel, the lost time. Yes in my business each day down is about $1200 revenue. I weigh the options, I have top level REAL mechanics in Texas that KNOW what they are doing, do not take advantage or overcharge us. I tell my driver to come on I text the owner WHO NEVER RESPONDS after this. I would of at least gotten an apology or warranty they brag about. I am not someone to yell, cuss, blame others but I will do what I do best as a SOCIAL MEDIA INFLUENCER of 600k followers and GOOGLE REVIEW TOP National LOCAL GUIDES with millions of views, TRUSTPILOT reviewer and a business man that will let the world know when they need to know the truth. Monticello Auto Owners - you need to be accountable to your customers when you make mistakes.

I used to recommend this place to everyone because I thought they were an honest business. I told…read moremy brother to go there to have a new transmission installed. They charged him $4,000 for the labor! Then wouldn't honor a $100 off coupon the next day. Not only that, my brother has a smart start in his truck. They disconnected the camera and now may get 6 months added to his 3 years of needing the smart start! To the tune of another $1,200 out of his pocket. I no longer recommend this place to anyone! Look elsewhere for your auto service needs. You'll be better off for it!

If I could give this location zero stars I would. The first time I went in to get a oil change and…read moretwo headlights replaced and they did it just fine and I had good service for the most part. So another headlight burned out in my car and I went to go get it fixed thinking that they could replace it since they did it without a problem last time. I'm a pretty car Sabby girl and I know that in order to replace a headlight in my car the wheel needs to be taken off. The service rep Scott I think his name was came back and told me that it couldn't be done because he would have to take off the whole bumper and that he didn't have the parts necessary to do it. So why now??? I'm guessing it was the other two cars that pulled in behind me mean more in service dollars to him then a quick headlight replacement. Overall don't waste your time take it to Any other place but there.

The Buffalo, MN Walmart auto center has the worst customer service! They won't post their hours so…read morethey can tell you anything. They don't follow thru with their commitments and will refuse service even when they have the staff and time to take care of it. This is my third attempt to get my oil changed. Once was at 4:20 pm. They said they weren't taking anymore customers because they said they closed at 6 pm. The second time they said they couldn't "get me in" because they were closed for lunch between 1 and 2. It was 10 minutes to 2 and I explained I would be in the store shopping and asked to be next when they came back from lunch. They refused. The last time, I called ahead. They explained it was first come first served. I told them I would be there in less than 10 minutes. When I arrived they refused me again. There were two cars in the garage. One was a flat tire. There were technicians working on those cars and two more telling me that they could not help me. It was 2:20 when I got back in my car. After calling the customer service line, I received a call. The person told me they closed at 3 pm. I told him what time I was there and explained there were two people that could have easily taken care of my oil change. The man on the phone called me a liar and then told me to calm down. There was no attempt to resolve my complaint. I don't think he could have done anything any way. There is no way I could trust them to do a professional job at this point. Do not get your car serviced at this location, especially if you are a woman!

Nice people poor service. Who knew, that when you bring your car in on a spare tire, they do not…read moreput the spare away. Apparently, this is their business policy, NOT to put away the spare if you do not ask. Totally frustrated when I found out my spare was not put away. I asked if I should have paid more or ask for another service, nope, company policy but they cannot tell you the charge or what else to ask for. Nice people, bad store behaviors and policy. Is how I came up with my rating.

These guys have pulled my butt out of the fire not just fixing things right, but at a fair price as…read morewell. Friendly, helpful, and very knowledgeable I really think they are the best in Big Lake. This is the kind of place that they remember your name, and what you had done previously, so you kind of get that "Norm!" From Cheers feeling when you walk in. Point blank I trust these guys. I have never had any issue when thing got fixed, and it was always done right the first time. I know you might think I am pouring it on a little thick, but the fact is when you find someone who does things right, and you trust, much like a barber, you stay with them for life.m

Super helpful and great for the items they offer for their pet wash my only thing was $15 can add…read moreup if you have a really fluffy dog like I do but still amazing both of my pups came out clean and dry and with a lot less fur.

On more than one occasion the equipment wasn't working properly (pre-soak not spraying, no soap in…read morethe high pressure wash cycle, spot free rinse not working). When there is staff there, they are less than apologetic or willing to remedy the situation. On a recent occasion, there was construction debris in one of the bays and a large nail went through my shoe and into my foot. I called to make them aware and to let them know the spot free rinse wasn't working and received NOTHING from a customer service perspective. Not an apology, an offer to remove the charge, a discounted or free wash, an "I'm sorry that happened, are you ok?". NOTHING except a "you enter at your own risk" response and "construction vehicles go through there all the time". So, if you value your car tires, how your car looks, and don't want nails in your feet, I would recommend going elsewhere.

Big Lake Auto, in Big Lake, MN over charges ALWAYS for everything and sometimes without…read moredocumentation depending upon the mechanic, which the Service Manager, Haley, currently, should be responsible for documentation/follow-through/follow-driving vehicle upon completion. They do not do their due diligence. Totally liability. Please seek out Neighborhood Mechanic/763-498-1933, Big Lake, MN, Ryan, who used to work for them, who left b/c Big Lake Auto over charged for everything, per his statement.

First time coming here. Just looking for an Oil change and to inspect the clunking sound front he…read moreback of the car. Jacked the car up and found the issue and and had the parts delivered quick. Talked with the owner and asked questions about my wife's vehicle and was quoted prices for different types of service. Fast friendly service and I will be returning.