My appointment, which had been scheduled a month in advance was bumped the week of the appointment…read morebecause the provider "was not available." That's literally what the appointment is FOR. I was with the provider for about 90 seconds. She rattled off some prescriptions to the assistant and I had to ask how to use them, then she was gone and I was being shooed off to checkout. I still had questions but she obviously had somewhere else to be. I spent more time with the cashier than the provider. I cannot offer any feedback about her expertise because she was completely dismissive of the troubled areas I mentioned. I guess if you want to burn a copay, these guys are efficient. If you have actual concerns, go elsewhere.

Worst experience. The doctor prescribed me medications that was never submitted/delivered/texted/…read moreto me. I was charge in my second appointment for removing skin tags. I discussed my skin worries and I felt very bad with the way I was treated. Also after the consult the receptionist requesting my payment was extremely rude. Horrible experience for me.

I went to see Dr.Carsten today after not seeing him for 2 years. Im glad im back. He is very…read moreknowledgeable about everything. The staff is lots of fun.

After several years with this clinic, the decline is official. I would no longer recommend this…read moredermatology practice based on my experience. What once may have felt like a patient-centered clinic now comes across as more focused on maximizing patient volume and profits than on providing quality care. My appointment was rescheduled twice, forcing me to repeatedly rearrange my work and personal schedule to accommodate theirs. Changes can happen as late as one day before an appointment, leaving patients scrambling to adjust their schedules on short notice. While rescheduling is sometimes unavoidable, repeatedly expecting patients to accommodate last-minute changes shows little consideration for their time and commitments. Adding to the frustration, the clinic recently implemented a strict five-minute grace period for late arrivals without providing notice or clearly communicating the policy. Yet arriving on time does not mean you will be seen anywhere near your scheduled appointment time. The double standard is hard to ignore: patients are expected to follow strict rules, while the clinic does not appear to hold itself to the same standard. This lack of consistency and communication reflects a disregard for patients' time. The front office experience is equally disappointing. You cannot even contact the office directly because calls are routed through a centralized call center, making it unnecessarily difficult to communicate with staff or resolve issues. Combined with the lack of clear communication about scheduling changes and policies, the entire process feels impersonal and poorly managed. Another major red flag is the emphasis on retail products and spa services. When you first walk in, the prominent displays of "proprietary" products, facial promotions, spa services, and holiday discount signs immediately create a sales-driven atmosphere. There is nothing inherently wrong with offering cosmetic services, but the emphasis feels excessive for a medical practice. It comes across more like a spa focused on selling products and services than a dermatology clinic prioritizing patient care. The overall impression is **profits over people**--more effort spent promoting products, quickly pushing patients through to get to the next copay dollar vs demonstrating genuine concern for patients' medical needs Overall, the experience feels increasingly unprofessional, impersonal, and lacking in empathy. Between repeated rescheduling, last-minute changes, inconsistent policies, poor communication, and aggressive product promotion, it is difficult not to feel like another appointment on a production line rather than a patient whose time and well-being matter. Patients deserve clear communication, reasonable scheduling practices, professional service, and recommendations driven by their medical needs rather than sales goals. After several years with this clinic, it is disappointing to see this decline. I would encourage others to explore alternative dermatology practices that put patient care first.

Dr Keefe is to the point which I appreciate. The entire staff has always been nothing but friendly…read moreand helpful. The results are worth the price. I've been to other places that cost less but the results were less too. You get what you pay for! Their time is valuable and I don't feel like providing cc info is a problem especially if serious about your appointment. They also give plenty of notice about your appointment and cancellation policy. I highly recommend Dr Keefe and her staff.

I have been coming here for over 15 years. Very honest, never trying to push services on you. I…read moretried to leave (only lasted 2 months ) but I came right back. Nancy and Dr Keefe are awesome

I love Brenda! And her team. They are all excellent. I have been seeing Brenda 20+ years. She's…read morethe best!!!

I like this office. It's clean, they are always on time and I trust their knowledge. They also do…read moresome cosmetic things like fillers and removal of skin tags. They found my skin cancer which I had removed. Definitely recommend.

Dr Nguyen and her staff are amazing. My very first time ever visiting any dermatologist in my life…read moreand I was very very pleased. From the moment I walked through the door I was greeted with a smile from Shannon. I was late and she still smiled. A good up on my end thinking my appointment was at 8:30 and it was at 8:00 am. Shannon was kind and told me it was going to be ok. I walked through the door at 8:07 rats. Now I'm late. I filled out the paperwork. I was taken to the back promptly. There I was seen by the doctor. Dr Nguyen walked in and had taken her time with me with my skin irritation. I loved the way Dr Nguyen talked to me about my skin irritation and how to treat the irritation. Dr Nguyen even taught me something. On the way out Cole and I had chopped it up being that we are both from the east coast. Like everyone was really cool and laid back. The atmosphere was very laid back. I would recommend Dr Nguyen and her staff to my family and friends. I felt like I was around close friends that actually cared. I want to say thank you Dr Nguyen and staff. Kareem Hacker

I was blessed to have just seen Doctor, David Andrews. I have been seeing a different dermatologist…read morethat I will not mention his name, and I was highly recommended to see him, but was truly not treated properly and the problems on my face were never healing and I just kind of frustrated with how much they peeled and we're read all the time. It wasn't even 15 minutes when Dr. Andrews knew that everything that I had been doing was completely wrong! And he also prescribed me a cream that absolutely healed me in about three days. I feel like what a gift. I will trust him, and I would suggest you give him a chance because he's great!

I decided to start writing reviews on places I love because more people need to know about great…read moreexperiences and not just the bad ones! I appreciate reviews so much. Leaving my home state of Washington I was nervous to get all new "people!" It takes a long time to trust someone 100% with your face! Today was my second time coming here. I saw Rory for my Botox and she nailed it the first time! I'm one of those "tight but not too tight and I want a little movement but not too much!" I was not expecting it to be perfect the first time around! Today, I saw Sarah for my facial and she was so lovely and knowledgeable. My skin was GLOWING!! Definitely recommend the hydro facial if you're wanting to start over with some fresh skin. Feels amazing! Bought some Obagi product that I love and was happy they sold it there, as it's my favorite skin care line. I go back next week for facial threading and can't wait! I highly recommend this place for all things skin and body. I signed up for their monthly VIP which will ensure I get my my monthly maintenance! It also offers many other perks which I found valuable to me. Additionally, the front staff is very friendly and welcoming! Highly recommend!

I did have a couple good appointments with Rori - she's great. But can no longer support due to the…read moreowner William F. Fulton - so condescending and disrespectful I had to leave. I asked about botox in the trapezius muscle (traptox) and he said "that's not a thing sweetie you need to see a physical therapist". I asked other questions with the same level of contempt. My non-palm friends, go elsewhere.

I had a "spot" on my hairline that was bothering me and looked questionable. I was able to get in…read morequickly for an appointment and was called back to the room before I could complete my new patient paperwork. The doctor came in within 5 minutes, addressed my concerns, froze off my spot and I was out of there in less than 20 minutes with all of my questions/concerns taken care of - could not be happier with the service and quality of care I received - I would HIGHLY recommend.

My experience involved two serious concerns…read more First, there was a discrepancy between the biopsy report, which described the findings as malignant, and the differential remarks. After seeking a second opinion, the diagnosis was determined not to be malignant. Second, I experienced billing issues. I uploaded all requested information through the patient portal after reviewing the website, which indicated that my insurance company was accepted but did not clearly disclose which specific plans were covered. The office confirmed that my insurance was accepted, collected my copay, and provided treatment. I later received an unexpected bill. When I contacted Advanced Derm Billing they quoted the claim had been denied. However, after verifying the claim with my insurance,I learned Advanced Dermatology had been paid long before they wanted another large payment! I don't recommend this company based on my bad experience with Scottsdale location and the billing department.

This dermatology office is the best. I absolutely trust the providers there. I believe they have…read moreyour best interest in mind. The front desk staff not so friendly, but the doctors make it worth going back.

Be very careful of this office!!! I had a first time visit with Dr Killpack for skin assessment…read morewith a history of skin cancer. He attempted to perform an assessment while I was dressed in street clothes. First time for everything. He did NOT visualize large areas of my body at risk for skin cancer. No treatment was done in the office but later I got a bill that they performed a procedure to remove one of my lesions which they did not and the doctor even documented that the procedure was done. When I called I spoke to the billing people who asked me 4 times if I had the procedure performed to which I told her no. Malpractice and insurance fraud!!!