I went to see Dr.Carsten today after not seeing him for 2 years. Im glad im back. He is very…read moreknowledgeable about everything. The staff is lots of fun.

After several years with this clinic, the decline is official. I would no longer recommend this…read moredermatology practice based on my experience. What once may have felt like a patient-centered clinic now comes across as more focused on maximizing patient volume and profits than on providing quality care. My appointment was rescheduled twice, forcing me to repeatedly rearrange my work and personal schedule to accommodate theirs. Changes can happen as late as one day before an appointment, leaving patients scrambling to adjust their schedules on short notice. While rescheduling is sometimes unavoidable, repeatedly expecting patients to accommodate last-minute changes shows little consideration for their time and commitments. Adding to the frustration, the clinic recently implemented a strict five-minute grace period for late arrivals without providing notice or clearly communicating the policy. Yet arriving on time does not mean you will be seen anywhere near your scheduled appointment time. The double standard is hard to ignore: patients are expected to follow strict rules, while the clinic does not appear to hold itself to the same standard. This lack of consistency and communication reflects a disregard for patients' time. The front office experience is equally disappointing. You cannot even contact the office directly because calls are routed through a centralized call center, making it unnecessarily difficult to communicate with staff or resolve issues. Combined with the lack of clear communication about scheduling changes and policies, the entire process feels impersonal and poorly managed. Another major red flag is the emphasis on retail products and spa services. When you first walk in, the prominent displays of "proprietary" products, facial promotions, spa services, and holiday discount signs immediately create a sales-driven atmosphere. There is nothing inherently wrong with offering cosmetic services, but the emphasis feels excessive for a medical practice. It comes across more like a spa focused on selling products and services than a dermatology clinic prioritizing patient care. The overall impression is **profits over people**--more effort spent promoting products, quickly pushing patients through to get to the next copay dollar vs demonstrating genuine concern for patients' medical needs Overall, the experience feels increasingly unprofessional, impersonal, and lacking in empathy. Between repeated rescheduling, last-minute changes, inconsistent policies, poor communication, and aggressive product promotion, it is difficult not to feel like another appointment on a production line rather than a patient whose time and well-being matter. Patients deserve clear communication, reasonable scheduling practices, professional service, and recommendations driven by their medical needs rather than sales goals. After several years with this clinic, it is disappointing to see this decline. I would encourage others to explore alternative dermatology practices that put patient care first.

I love Brenda! And her team. They are all excellent. I have been seeing Brenda 20+ years. She's…read morethe best!!!

I like this office. It's clean, they are always on time and I trust their knowledge. They also do…read moresome cosmetic things like fillers and removal of skin tags. They found my skin cancer which I had removed. Definitely recommend.

Dr Nguyen and her staff are amazing. My very first time ever visiting any dermatologist in my life…read moreand I was very very pleased. From the moment I walked through the door I was greeted with a smile from Shannon. I was late and she still smiled. A good up on my end thinking my appointment was at 8:30 and it was at 8:00 am. Shannon was kind and told me it was going to be ok. I walked through the door at 8:07 rats. Now I'm late. I filled out the paperwork. I was taken to the back promptly. There I was seen by the doctor. Dr Nguyen walked in and had taken her time with me with my skin irritation. I loved the way Dr Nguyen talked to me about my skin irritation and how to treat the irritation. Dr Nguyen even taught me something. On the way out Cole and I had chopped it up being that we are both from the east coast. Like everyone was really cool and laid back. The atmosphere was very laid back. I would recommend Dr Nguyen and her staff to my family and friends. I felt like I was around close friends that actually cared. I want to say thank you Dr Nguyen and staff. Kareem Hacker

I was blessed to have just seen Doctor, David Andrews. I have been seeing a different dermatologist…read morethat I will not mention his name, and I was highly recommended to see him, but was truly not treated properly and the problems on my face were never healing and I just kind of frustrated with how much they peeled and we're read all the time. It wasn't even 15 minutes when Dr. Andrews knew that everything that I had been doing was completely wrong! And he also prescribed me a cream that absolutely healed me in about three days. I feel like what a gift. I will trust him, and I would suggest you give him a chance because he's great!

This is such a great dermatology office. I have VA insurance but I choose to pay cash to be treated…read moreby Adam Turner. They are also very affordable. Adam is very kind, professional and gets the job done! Staff is also very nice and welcoming. I highly recommend this place for all your dermotology issues!

Great office and great appointment! Adam and Mia were both…read moreamazing The first Dermatologist ever that did not make me feel like I was being judged for past discretions regarding skin care Highly recommend Red Mountain Dermatology!

Awesome Clean & Friendly…read moreDr M is amazing Had a skin cancer screening and I'm good for another year

I had a very poor experience at Affiliated Dermatology with Dr. Karan Lal from the Scottsdale…read moreoffice and would suggest looking for another clinic. The service was rushed from start to finish; I felt like the provider was halfway out the door before I could even explain my symptoms. Nothing was ever explained correctly. I was not informed that I might need several procedures to resolve my issue. I had to call to express my dissatisfaction with my first, second, and third procedures. They wanted to charge me at first for the repeat procedures. My issue was never actually resolved. Again, I reached out to express my frustration and request a refund, but they were completely unwilling to help or take accountability for the lack of care. They did offer me to continue with the same procedure. If it did not work the three previous times before, why would I consider doing it again? It feels like they prioritize volume over patient outcomes. I will not be returning.

I saw Cassandra today. I was having an annual skin exam today. She listened to my concerns and…read moreaddressed all of them. She is very kind.

I rarely leave reviews for medical providers or establishments. I worked in the hospital for 5+…read moreyears. I understand what can go on, but my experiences with this dermatology department have consistently left me feeling rushed, dismissed, and genuinely uncomfortable. Every visit feels less like patient care and more like being processed through an assembly line. The most disrespectful moment came when I was actively asking a question and the lights in the room were literally turned off, an unmistakable cue that my time was up and I needed to leave. I honestly could not believe it happened. It was incredibly unprofessional and made me feel like my concerns were an inconvenience rather than the reason for the appointment. To make matters worse, I later noticed my dermatologist leaving the building in a rush with a car full of balloons. I completely understand that people have lives, schedules, and events outside of work, and I also understand appointments can sometimes run over. However, this was my annual appointment until they decided it wasn't. This is something patients often wait months for and reasonably expect not to be rushed through. Beyond that, the overall atmosphere has often felt cold and judgmental. Patients should not leave a medical office feeling embarrassed for simply asking questions or seeking help. Dermatology can already make people feel vulnerable enough without adding dismissive behavior on top of it. Efficiency is one thing. Basic respect and bedside manner are another. Unfortunately, this office seems to have confused the two.

I had a "spot" on my hairline that was bothering me and looked questionable. I was able to get in…read morequickly for an appointment and was called back to the room before I could complete my new patient paperwork. The doctor came in within 5 minutes, addressed my concerns, froze off my spot and I was out of there in less than 20 minutes with all of my questions/concerns taken care of - could not be happier with the service and quality of care I received - I would HIGHLY recommend.

My experience involved two serious concerns…read more First, there was a discrepancy between the biopsy report, which described the findings as malignant, and the differential remarks. After seeking a second opinion, the diagnosis was determined not to be malignant. Second, I experienced billing issues. I uploaded all requested information through the patient portal after reviewing the website, which indicated that my insurance company was accepted but did not clearly disclose which specific plans were covered. The office confirmed that my insurance was accepted, collected my copay, and provided treatment. I later received an unexpected bill. When I contacted Advanced Derm Billing they quoted the claim had been denied. However, after verifying the claim with my insurance,I learned Advanced Dermatology had been paid long before they wanted another large payment! I don't recommend this company based on my bad experience with Scottsdale location and the billing department.

We recently had a new patient appointment for my husband after dealing with some concerning skin…read morespots that needed to be evaluated. We were finally able to move forward with getting answers, and we are so thankful we chose this office. Brittany was wonderful. She was thorough, took the time to answer all of our questions, and made sure we understood the next steps. Her communication and professionalism really helped ease our concerns. My husband needed several biopsies done, and if you've ever had a skin biopsy, you know the numbing process can be one of the most uncomfortable parts. The medical assistant was amazing. She did everything she could to keep him calm, explain what was happening, and make the process as quick and comfortable as possible. The office itself was very clean, and the entire staff was welcoming and kind. Going through something as stressful as skin cancer evaluations can be overwhelming, but this team made us feel like we were in good hands. We are very happy we chose this office for my husband's skin cancer care and would highly recommend them to anyone looking for compassionate and knowledgeable providers.

I highly recommend Desert Sky Dermatology on Boston Road in Gilbert! From the moment you walk in,…read moreyou can tell they take pride in their practice. The facility is exceptionally clean, modern, and welcoming, creating a comfortable experience from start to finish. Whether you're looking for medical dermatology services or high-quality skincare treatments, they truly offer a comprehensive range of care. Every member of the team is outstanding--the front desk staff is friendly and efficient, the medical assistants are knowledgeable and compassionate, and the billing team is helpful and professional. It's clear that everyone works together to provide exemplary patient care. A special thank you to Dr. Kimberly Cook. She consistently goes above and beyond for her patients, taking the time to listen, explain treatment options, and ensure you feel comfortable and well cared for. Her expertise, kindness, and genuine dedication make all the difference. If you're looking for exceptional dermatology care in Gilbert, I can't recommend Desert Sky Dermatology and Dr. Kimberly Cook highly enough!