Unfortunately, my experience was marred by dismissive staff, particularly Luis. I visited twice,…read moreonce near closing and again shortly after opening, and both times he seemed overwhelmed. His demeanor gave off a sense of frustration, which was off-putting. It's clear he could benefit from additional training or support, perhaps including anger management workshops. The manager Sahid seems to be handling multi tasking well

I was blown away by Verizon Russell tech wizard Kamia Reynolds, who helped me transfer data and set…read moreup my new phone. I called the store not long before it was closing and Kamia told me to come and she'd stay on her own time to help me!! She is a force: so smart, efficient, skilled, and with a delightful personality. I'm old and used to folks not helping, but Kamia replaced a heavy, block of wood that passes for a chair in the store with a padded, comfy one for me. And she spoke in plain English, not tech jargon. Even so, it was clear she knows her stuff -- she managed to get my old, totally dead phone to work enough to transfer -- which a techie friend of mind couldn't do. I hope Verizon Russell recognize what a stellar representative they have in her, and how exemplary she makes Verizon Russell look to have her in the front line. In fact, the company would be smart to tap her to teach others how to mix terrific customer service with superior technical support. Camia is a gem.

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

Kelvin was very helpful. Will return to this location for any future T-Mobile needs. Parking is…read moretricky but worth it for the quality of customer service.

Visited the store recently and worked with Yonathan to upgrade our phones. He was not only…read moreextremely helpful and friendly, but also went out of his way to make sure that all the data transfers from our old phones were complete and stayed way after the store closed. I hope that given all the changes and closures at this complex, T-Mobile continues to stay there and continues to provide friendly service during these difficult times for everyone.

Bruce was great from the very beginning! He was quick to respond to my inquiry. He tried to help me…read moreover the phone right away in case it was something simple. When it turned out to be more, he came to my house to diagnose the issue. When it was found to be more than he could fix quickly in-site, he took my laptop with him to repair. He kept me updated along the way and made me feel very comfortable. In our initial conversation he told me, "I respect your data and will make sure to keep it in tact", this was what solidified my decision to use him. The repair was secondary, recovering my data was my top priority- and he did just that!! My laptop is back up and running and all my data has been restored. Thank you, a million times, THANK YOU, Bruce!!

For 20 years, I have relied on Bruce's expertise and experience to bail me out of software troubles…read moreand to repair/replace my computers. In addition, his advice on hardware and software purchases has been spot on. He is amazing!

iPhone 17 phone not working or picking up the network. Was met by Marlene who has the personality…read moreof a doormat. Knows nothing about phones and tells me to go up the street to some other Verizon store where they can work on it. I ask where and she says she doesn't know because she is not from here. She did not even know the address nor cared to find out. Ridiculous. Don't waste your time in this store. Horrible customer service. Maybe it's time for T-Mobile!! Update: Went to Apple Store and was greeted courteously. Met with the technician who diagnosed the issue in literally 5 minutes. It was a pleasure to have an intelligent and knowledgeable person to interact with me. Take note Verizon!

I scheduled an in-store appointment to trade in two iPhones after receiving two upgraded devices by…read moremail. I have two active lines and have been a Verizon customer for 21 years. In the store, I was told in-store assistance to set up the phones would cost $30 per device. To avoid the $60 charge, I attempted to complete the setup myself. During this process, I encountered an error message on one phone. I asked a nearby associate--who was not assisting another customer--what the error message meant and how it could be resolved. I was told curtly that I would need to pay for in-store assistance, despite clarifying that I was not asking her to set up the phone, only to explain the error message. While I continued to troubleshoot on my own, I observed the same associate assist other customers with similar issues in a noticeably more congenial and attentive manner. I was not once asked if I needed help as I struggled through the process. The difference in treatment was stark and deeply concerning, and it raised serious questions about bias. Regardless of intent, the experience was unprofessional and unacceptable--particularly for a long-standing customer.

GiGStreem boasts on its home page:…read more Experience the Most Reliable, Fastest Internet Service on the Market: Guaranteed. That statement could not be farther from the truth. GiGstreem is poser provider of community internet services, that fails to disclose they run on a shared mesh VLAN network that nearly all businesses with a secured VPN will reject for connection to GiGstreem due to inadequate enterprise level connectivity,...and GiGStreem knows this. They have been in business for only several years and they continue to rack up negative reviews. Here on Yelp they have 55 reviews with a 1.7 stars rating. Further, look at BBB listing in the State of New York: https://www.bbb.org/us/ny/new-york/profile/telecommunications/gigstreem-0121-173247/complaints, shows 19 complaints. And the bad reviews and complaints continue. GiGstreem - Convoluted Sign Up The GiGstreem Homepage looks like a basic Shopify template without any appealing creative influence to give the site credibility.  There is no standard  disclosure on residential pricing/button from the menu bar, and no transparency on pricing until after you click through 4-pages, Worse, are the obviously staged testimonial claims about GiGstreen satisfaction: "98% said installation was simple and painless" GiGstreem - Convoluted Sign-in After the convoluted sign-up, you are redirected back to the GiGstreem Homepage, and once again, there is ALSO no sign-in button.  Instead, you have to click the "SIGN UP NOW" button, and then taking you to a GiGstreem account login page.   Just terrible site design that role models the lack of professionalism. GiGstreem - Failed Access Point In my case, I signed up at a California apartment property where GiGstreem advertises as "GiGstream: Internet Simplified". Then I was duped with their offer of first 30-days free--like a trial--only to find that they charge upfront for a second month: bait and switch. Further, the signup was overly complicated to validate the service and the supposed 30-days free billing charge was convoluted and the U.I looked terribly outdated. I then learned, after I "signed-up" for service, that the Ruckus Access Point in my unit was never properly certified for installation-no power (PoE) to the unit and none of the ethernet jacks where GiGstreem purportedly provided hardwire ethernet jacks were connected.  I had to wait days for a technician (from a 3rd-Party) company to provide service and correct the problem. GiGstreem Dashboard - No Control of Devices The GiGstreem-My Wi-Fi Network Dashboard is incapable of providing any type of console control expected/displayed with AT&T and Xfinity.  The GiGstreem Dashboard falsely states you can manage devices, but instead is just a status board of all connected devices, without any option to disconnect any devices leaving you blind to security issues or a secure methodology to deactivate individual device connections, never mind and instant "off" feature for your children, and your supposed private VLAN vulnerable to bad actors. I tolerated GiGstreem's mediocrity for 3-days before I abruptly cancelled what amounted to a bad AirBnB commerical. I'd rather TRUST my customer experience to a provider that has a more qualified solution and customer offering.

Using Gigstreem has literally prevented me from working from home because the support line has…read moreclosed my tickets without resolving my issues multiple times over the span of 3 weeks. I need to connect to a VPN for my work place, however, the connection is ONLY blocked whenever I am connected to the Gigstreem network (The ISP of my apartment complex). I have detailed the issue and escalated it multiple times to Gigstreem support, however, they have just kept on closing my tickets without resolutions after "escalating to the engineering team". They have been hesitant in hopping on a live call session to see my issue in real time and insisted that they will be "working on the issue after the call". I have been waiting on a resolution for 3 weeks, I even have escalated this issue to my work support and the VPN provider's support who have both confirmed the issue is from Gigstreem. I have confirmed that as well since the connection works when I'm connected to any other non-Gigstreem network. It is really disappointing to be locked into this ISP and their support channel just refuses to even look into this.

As our business at Social Driver grew in size, we needed an Internet service that was scalable…read more Allied Telecom provided us with the dedicated Internet speeds our business needed as we increased in size.

My Employer decided to make the switch from analog to a cloud-based telephone service. I wasn't too…read morethrilled because I was going to be the one to take the lead on this project, with all I currently have going on. The allied team made the switchover effortless; providing one on one training, speaking with staff and being available to assist with any questions I presented. We are about two months into the switch and it has been WONDERFUL!!!

DO NOT RECOMMEND -- BILLING, SECURITY & CUSTOMER SERVICE NIGHTMARE…read more I have only had Xfinity Internet for two months since relocating to Upper Marlboro, and although it was cheaper than Verizon, it has been one of the worst customer service experiences I've ever had. On July 14, we received what appeared to be a legitimate Xfinity call to pay our bill. The caller had our information, and we even received an Xfinity verification text. We paid, received an email saying the bill was paid, and later discovered serious concerns that our payment and account information had been compromised. When I called Xfinity, I was told my account would be credited by July 20. Instead, I was charged another late fee. I called again on July 27 and was passed around to representatives who gave conflicting information, read scripts, and continued asking me to pay an incorrect balance instead of fixing the problem. Even my installation experience was terrible. The technician asked personal questions unrelated to the installation and made me so uncomfortable that I asked my husband to hurry home. Two months in, I've dealt with security concerns, incorrect billing, late fees, broken promises, and terrible customer service. I will be canceling as soon as Xfinity corrects and zeros out my account. I would not recommend Xfinity to anyone. The cheaper price is NOT worth the frustration.

Appalling service. We have no reliable internet which means that I cannot work. I have spent a…read moretotal of some 12 hours on the phone and negotiating with a visiting tech over the last 4 days and we are no nearer to resolving the problem. Customer service is a horror story - non-technical staff spend a long time bluffing their way around, repeating the same questions with no knowledge of or interest in previous attempts to fix the problem. A company with the slightest concern for their customers would have escalated this problem some time ago.