Unfortunately, my experience was marred by dismissive staff, particularly Luis. I visited twice, once near closing and again shortly after opening, and both times he seemed overwhelmed. His demeanor gave off a sense of frustration, which was off-putting. It's clear he could benefit from additional training or support, perhaps including anger management workshops. The manager Sahid seems to be handling multi tasking well read more

Verizon - Mobile Phones Near Me - Washington, DC, District of Columbia

I was blown away by Verizon Russell tech wizard Kamia Reynolds, who helped me transfer data and set up my new phone. I called the store not long before it was closing and Kamia told me to come and she'd stay on her own time to help me!! She is a force: so smart, efficient, skilled, and with a delightful personality. I'm old and used to folks not helping, but Kamia replaced a heavy, block of wood that passes for a chair in the store with a padded, comfy one for me. And she spoke in plain English, not tech jargon. Even so, it was clear she knows her stuff -- she managed to get my old, totally dead phone to work enough to transfer -- which a techie friend of mind couldn't do. I hope Verizon Russell recognize what a stellar representative they have in her, and how exemplary she makes Verizon Russell look to have her in the front line. In fact, the company would be smart to tap her to teach others how to mix terrific customer service with superior technical support. Camia is a gem. read more

This is the absolute worst store in the entire world, and I am sadly not exaggerating. My wife and I waited for an hour until the only employee told us that he was going to take a long time and that we should just go to a different store. Even worse, there were only two other people in the store; not sure how that would take so long unless you're truly, truly incompetent. There is also very clearly some tension between the employees which makes the environment very uncomfortable. The employee was openly gossiping about his coworkers to me. After this horrific and I mean, horrific experience I am going to be switching to AT&T. I will never deal with Verizon again in my life thanks to the store and this store only. -- Dr. McGee, PhD of Food Science read more

Worst place ever no answering calls, no notification when items are available. Went through literally 3 returns because they didn't know where my order was. read more

Went to purchase new phones/update plans and did that with kevin who was very helpful, but then I went back to pick up/set up my phone and this employee really didn't seem to know how things worked and im also pretty sure she was on the phone with her boyfriend the entire time. read more

No call answering....full voice mail....Unresolved issues and even an on-site visit did not resolve problems with billing for a cell phone purchased on behalf of someone else. The Verizon Corporate Hdq. should realize that they have put up so many safety protocols that people like me who pay the bills on behalf of my relative can't authorize automatic payment on my own account! read more

This is absolutely the WORST Verizon store. Go in there if you want to look but then buy your phone online. I spent 3 hours the first day bc the woman there accidentally charged me $240 rather than credit me for the device dollars I had. The only way she would let me leave the store with our new phones if I paid the $240 that was her mistake! Then I came back the next day to get this resolved and spent another 2 hours there with the salesman being extremely rude to me! Now 3 months later, I have noticed that they messed up the $650 per phone trade in when the rude guy was trying to fix their mistakes. So, I called the manager who assured me he would fix it. I called to confirm it was fixed and he said I'd see the credit on the next bill. Next bill came and no credits. I just called Verizon @ #611 and the guy on the phone helped me and said he had fixed it. So clearly the manager had lied to me. I had also told the manager about the woman messing up on day 1 and the guy on day 2 being rude and there was no apology. I will NEVER go here again! Also, if you want to go to a store rather than order a phone online, go to an actual Verizon store. Because this is just an authorized retailer, they will charge you $35 activation fee per line but so will Verizon. So I had to pay them to mess up this many times and they never offered any apology or credits. If you go to an actual Verizon store, you pay the $35 per line just once. Do yourself a favor and NEVER go in her for "help." read more

The service here was pretty bad, as soon as we walked in the guy that helped us had a horrible attitude and disposition didn't really want to speak, and being weird. We said, "Hello, how are you doing?" and he responded after some time, "I'm... doing." ...Wtf is that? He was a darker skinned, heavy set African American (I'm giving such an in depth description so management can find know who he is, as I did not get a name). He worked on the evening of October 17th, 2022 around 4 or 5, something like that. Yeah he was awful, needs to go through basic training again, the training that goes over simple customer service skills, such as greetings to include; "Hello," "Good afternoon," "I'll doing well"... I thought giving a proper greeting was something natural, as human being but I guess not... really not acceptable especially within a business environment. He also wasn't helpful with my question in regards to my phone and got smart with me. Never going back... Hopefully Management sees this and addresses him, and this issue. Management should consider reevaluating his position and how, if in any way, he's a positive contribution to the company. Thanks. read more

I have never been talked down to so fast within like 30 seconds that was crazy. I was given different information than what the store was telling me, so I was confused and just asking questions. I apologized for my confusion saying something like, "Sorry I wasn't told that" only to be met with, "Well I'm telling you now." Uhhh, ok. Cool. Just wanted some clarification??? I don't know why the attitude was necessary. Weird af. read more

I went in with a SIM card issue that only a new phone was able to fix, but Darian and Steven both assisted me as much as they could and provided a level of customer service that pleasantly surprised me. Darian even stayed late on his shift to assist me in setting up my new device and made sure it was working properly before I left the store. I never got charged a dime for the help. A++ for service! I will definitely be returning to this location for future Verizon assistance. read more

I almost never write reviews, but my experience at Russell Cellular was by bar the worst customer service I have ever received, anywhere, EVER. I went in to purchase a new iPhone. I asked what the difference was between the various iPhone 13 models. The rep actually told me he had only been there for a month and didn't know the phones yet. I googled the answer and explained the differences to him. Not sure why he hadn't accomplished that in a month. He also wasn't aware of any of the prices. This store has no phones on display, so I didn't realize just how much bigger the model I chose was, or exactly how much it costs until after he finalized the sale. I took 45 minutes to discover he didn't actually sell me that phone, but instead sold me my own iPhone 7 for $1100. Fixing this and purchasing the chosen model took and additional hour. Transferring app settings and data was another exercise in stabbing in the dark. Through trial and error and no help from the associate I got the two hour process started. I voiced my concern about leaving the store while transferring the phone data, without verifying that my phone works. They laughed it off like I was crazy. Two hours later I had a new phone number. I also witnessed the rep tell a customer over the phone that he had to come into the store to schedule an internet technician. The supervisor told him it could be done over the phone but the rep didn't care enough to mention this. I saw that poor man waiting for at least 90 minutes for no good reason. I have never seen such complete incompetence. read more

This business talked me into getting an iPhone 14 and promised I would get $800 of credit to pay for it when they mailed back my old iPhone. That was in September. Months later I still see that I owe $800 for a phone I never would have purchased at that price. I wish I could give them zero stars.I did speak to someone there a couple of months ago and she said it was still too early for the trade in to show up on my account, so I should check again in 2 months. Still nothing. They never pick up the phone and the thought of losing hours of my life again while waiting in line to speak with an incompetent service rep is just too much. Please do yourself a favor and stick with actual Verizon stores instead of authorized retailers. Verizon said I have no recourse through them because they had nothing to do with the sale. read more

The customer service here could literally not be more atrocious. My "attendant" flip-flopped on what exactly my issue was over and over again. Finally, after forcing him for an answer, he told me to call my account carrier - my mom - which I did. She was simply trying to follow his instructions as to how to give me access to our family plan...6 separate times, my poor mom was waiting on the phone and my "attendant" had once again vanished to start pitching a plan to a new walk-in customer. This person had absolutely NO BUSINESS working in customer service, and especially not for a reputable company like Verizon. His behavior was utterly despicable. We're going to contact actual Verizon to ensure that this type of employee and employee behavior does not happen again. I felt utterly humiliated for Verizon that the company had someone so utterly under-qualified, unprofessional, and - frankly - RUDE representing them. read more

If I could give zero stars I would. I am fairly certain they are running some kind of phone theft scam out of this sham storefront. walk don't run away from this place. I ordered and was charged for a phone that I never received despite Verizon assuring me it had been delivered to the store. Employees acted like they had no idea what I was talking about. Called several times no one ever answers and no one ever returned messages. They said they couldn't even cancel the order. I wasted untold hours of my life trying to cancel the order so I could just get a new phone somewhere else. It was insane. Worst customer service experience in recent memory. read more

I returned 3 Verizon boxes today to Russell Cellular (authorized Verizon Dealer/outlet) and received a receipt. WITHOUT my authorization and totally unprompted I returned home to find out that: they cancelled my Verizon Fios account!!! WHAT THE HECK?????? I was on the phone with Verizon for hours (4 hours and 45 minutes - no kidding) to get things re-instated. New order, new Credit Check, new hours and hours of total torture. AND, ..... a necessary Verizon Tech visit tomorrow to get it (finally) all working. Thanks Russell Cellular. Good luck with your enterprise success. NOT! Ps. Does YELP have negative Star Ratings?? I had to give at least one (1) to publish this restrained review. Find another Verizon outlet .... anyone other than these sloppy clowns. read more

I just watched a maestro in action, bravo to Russell Cellular and Verizon, I hope you know what an awesome person you have. Amy Cherry handled a shop full of customers with various technology and account and attitude challenges, by herself, and solved every problem with grace & efficiency. She juggled multiple customers all at once, made us all feel like we were getting her focused attention, and everyone walked out with a smile. This was after we each waited half an hour+ b/c she was alone. You would have expected everyone to be irritable. Instead, she handled every problem and literally every person walked out smiling at others and commented how amazing she is. I am really impressed and grateful, and I would go to this location specially to get her help. read more

The worst company. Do not do business with verizon internet they wil literaly steal your hard earned money. I canceled my internet service with them and they are still charging me. And when i call them i have to wait an hour or more just to seak with someone! Go with xfinity instead and thank me later. read more

Jenny the best as I purchased new phone on VDay! She took the time out to help me and focused on me and new plan also. She was extremely patient and gave me great confidence as we wielded thru the sign up process. Mgt. should take notice! read more

Rude, lazy employees who verbally berate customers. The employees repeatedly lied to customers and refused to do their jobs. Worst customer service experience I have ever had with Verizon when trying to deal with the employees here. read more

After going to several other Verizon stores to return a FiOS Network Extender I purchased online, as previously instructed by a Verizon representative on the phone, and being told that I had to return the equipment at a different location, I was finally able to make it to this location on a day that it is open. The staff at this store took my equipment and told me that I would receive a confirmation email after they scanned the equipment. I never received a confirmation email, so I called this store twice to inquire about the status of my refund, asking them if they could provide a tracking/confirmation number or just give me back the equipment I purchased. I spoke with a manager twice and was extremely dissatisfied with the customer service I received. They did not provide any information confirming that Verizon is tracking the equipment this store took from me, despite the fact that the staff previously told me that they would be scanning the equipment. For all I know, someone at this store could have simply decided to keep the equipment for themselves, at my expense. This is the worst customer service I've ever received from Verizon. As of now, the issue still hasn't been resolved after multiple phone calls and online chats with various Verizon departments. I'm now considering switching to another provider. read more

Employees provided good service despite being understaffed. Very knowledgeable employees and met all my expectations. Would recommend.

Hands down the best location I've ever been to! The employees made it so quick and easy to solve all my problems and answer all my questions. They were very empathetic and friendly. They made the DC drive worth it for sure. read more

Terrible. I haven't been able to reach customer service in the 3 weeks we've lived here. They sent a tech to initiate service (bc I hadn't called to initiate-previous service here) & charged me an extra $99. Cannot reach the store either, for 3 wks vm is full & phone nevwr answered. Horrible. Don't do it. read more

lets start from the beginning. I've never been so assaulted by the employees of any business in my life. These guys belong working as bouncers at a sleazy nightclub. They were nasty, rude, surly and demeaning. Totally toxic experience. Who do these characters think they are? The word 'dismissive' that pops up in the other miserable reviews of this place is apt but is the least of their offensive act.. Once they dismissed us, they refused to give us their names. When I asked for the manager. They laughed and said their wasn't one. Finally, he admitted HE was the manager! They proceeded to heckle abusive insults and taunts as we recoiled from the store. Unreal. Seriously?? Is this some TV spoof and the camera crew will pop out of the back and we'll all have a good laugh?? Sadly, No. After 10 years with Verizon its time to make a change. BUT WAIT! this is not really a Verizon store! They're an independent franchise that obviously answers to no one! They get away with their crude nonsense with Verizon sanctioning them with the deceptive storefront signage. When we contacted Verizon they played dumb like, "Huh? we don't know where that store is. We tried to call them and there was no answer. BTW, do you have their number?? " They were as vacant ... and dismissive...as they could be. Finally, Verizon mumbled that they were "sorry that happened to you." and they offered to throw 20 bucks at us to shut us up and make this problem go away. We declined. Who bothers to write reviews? I never get it together to review anything. I've complained to superiors once or twice to make them aware of their problem with their employees. And I try to be as forgiving as possible. But these rude boys don't answer to any one and deserve the same level of disrespect they spewed. They shouldn't be working with the public. Frankly, they shouldn't be around people. Period. Sheesh! Pathetic! This was ridiculous. read more

Stay away. Must be other authorized Verizon dealers to use. Rude staff. Hung up on me rather than explain what I needed to know. Beats Verizon for poor customer service, and that's kind of hard to do. I'd give 0 starts but I guess that wouldn't show up. read more

After getting the run-around from other parts of Verizon (the Verizon call center who failed to place the order after discussing it with me, and a different Verizon store), I was told to come to this store where, allegedly, they could replace my mom's router. Customer service here is non-existent. There were 3 staff sitting around in the empty space playing on their phones or laptops. I sat down at one of the desks and explained what I needed. He said they didn't carry routers and I need to call (useless) customer service again. Then he suddenly got active and went over to a box of dead equipment. I was being dismissed. read more

I returned a fios tv box as required when I moved to a building where fios cannot be installed. I also tried to return two other pieces of fios equipment in the hope that Verizon reuses or recycles. The individual in the store was not helpful-- in fact, was rude. A 20 minute call to the 800 number produced no help whatsoever, and the website does not have information or understand questions about returning, recycling. So, now my question is, which landfill do they expect their old equipment to end up in? read more

I was served by the one customer service rep working on today at approx 10:30am. He was curt, disinterested and wore a ridiculous mustache that curled on each end. I only dropped off a Verizon router. I neither requested nor was I asked did I need to end my service. When I arrived home, the Internet was off. The customer service rep had ended my service WITHOUT asking. I've called the national office to file a complaint. Homeboy needs better customer service training and mustache/hair styling tips. read more

They need a new manager because the one they have looks crazy with all that hair on his face , also needs a new hair cut !!! Unprofessional and has not customer service he just look at the customer like he dont care!!! He do not help you and just ignore the customers his name is jamal read more

Went to this store to pick up something I had ordered from Verizon website. The product I got was missing parts and did not work. I called to inquire and was told to call Verizon Tech support. A completely horrible experience, resulting in many wasted hours on the phone. I would absolutely never work with location again. read more

While I've had good experiences here picking up new or replacement equipment, I recently ended my service with Verizon due to a move. When closing my account I requested return equipment boxes be delivered to my new address in order to return the equipment on time. The boxes did not arrive at all, meaning the time I was allocated to return equipment without additional charges had expired by the time I contacted Verizon (nice move by them) However even after dropping the equipment off at this location I did not receive the confirmation email that was promised by the clerk and Verizon is still of the opinion my equipment has not been returned. Applying a $360 charge to my account. I would not recommend visiting this location (or subscribing to their service). read more

Awful customer service. They never tell you they are a franchise and can make their own rules and not abide by verizons standards. They lied to me about services and refused to take my phone back when I needed to return it. They claimed that they couldn't do it because a manager wasn't there. I called Verizon corporate and corporate said that was unacceptable of the store to do. Later I find out the store lied to Verizon corporate and said they would have refunded me for my phone but couldn't because I wouldn't pay the restocking fee. They later took the phone back but I had to drive back to the store later. So scammy, avoid at all costs. read more

Devon(?) and Justin have to be the worst. All I wanted to do was return a keyboard that I bought from a Verizon store which at first I thought was this Verizon store. Devon started out being the rude one, flatly stating that they could not take the keyboard back because I didn't buy it there. They would not even let me replace it with the correct keyboard. I asked them if they knew where the other store was since it was in the same neighborhood and Devon laughed and curtly said "No" and then proceeded to turn his back on me and return to texting. I called him out on his lack of customer service and asked him his name. When he refused, I asked Justin his name which he also refused to give me. I then asked Devin who his supervisor is and he pointed to Kevin. At that point Devon provided his name but Justin still refused. When I threatened to contact the home office, Justin relented and told me his name. That is why I am able to tell this story with their names. My fiancé then told them that he had never seen such poor customer service and he was glad he had T-Mobile which always has good customer service. At that point they started mocking my fiancé's voice and Kevin--the "manager"- asked in a loud sneering voice why we were still there if we were T-Mobile customers. They both laughed and heckled us out of the store. I am 57 years old and my fiancé is 65. In all my years, we have never been treated so rudely. But, things got worse. When we called Verizon to complain immediately afterwards, I was shocked to find out that I got more of the same. The Verizon customer service man was slow to respond and understand. He said I should hold while he called the store and promptly hung up. He did not ask if I wanted him to call or why (did he not believe me?) or if he would call me back to report back. 15 minutes later he called back and said he could not find the store or the phone number. He also said he would give me $20 for my troubles which I declined. I gave him the information and the same thing happened again. When he left me on the line a second time, I hung up and never heard back from Verizon again. I did see that they adjusted my bill by $20. I guess Verizon felt they had done their job. Well, some things can't be solved by throwing a measly $20 bill at someone. The writing is on the wall. I will be leaving Verizon as soon as my contract runs out. T-Mobile is cheaper, friendlier, and has the same coverage as I have learned through my fiancé. So instead of Verizon keeping a loyal customer who might have persuaded her fiancé to join Verizon as well, they lost us both and hopefully also anyone else reading this post. Verizon has become a lazy, complacent, sleeping giant while T-Mobile is a young fresh company eager to please their customers. It is clear to me which is the better choice read more