I spoke with Mike and although he was not able to service my area, he still was very kind and spent…read moretime with me on the phone to walk me through where to find what type of windows I had, and gave me a suggestion of another preferred company that does cover my area. He did not rush me off the phone, and was very patient with my questions even though he knew he was not getting paid for it. He was wonderful and generous with his time. I would definitely recommend him to anyone! Thank you Mike.

Mike came out the next day after calling and looked at the windowpanes that I need replaced. He was…read morevery helpful and gave good advice on the type of work I needed even though he doesn't do that type of work. He also identified the window manufacturer so I could contact them in case they are under warranty.

Let me just say that this was the EASIEST part of our entire bathroom remodel. Working with Curtis…read moreand team at Discount Glass and Windows is a complete no brainer....they were the absolute best! Curtis (who is hilarious by the way), came to measure and walk through handles/ style of glass based on pictures of their existing clients, and two weeks later my shower doors were installed. The installers were very nice, and kept the bathroom clean during and after install. If you are looking for easy glass install these are your guys!

I reached out to Discount Glass for an estimate. They responded quickly requesting more…read moreinformation, which I provided the same day. That was nearly two weeks ago. Since then, I haven't been able to get a response either on Yelp or at the provided email. I can't speak to the quality of their work because, despite several attempts, I won't ever see it. What I can say is that communication and responsiveness does not appear to be a priority. Looks like I'll be taking my business elsewhere.

We had our entire house resided with Hardie board and couldn't be happier! Erin was professional,…read moreprompt and great about answering all of my questions (and I had a TON of them!). This was by far the lowest quote we got but it was that and the professionalism that made us choose them. The crew was great - fast, efficient and very, very skilled with Hardie board siding. We had several other projects done at the same time and each contractor commented on how well the Hardie was being installed. They kept us informed and communicated well when there were questions or decisions to be made. The entire project was done in six working days, clean up with thorough and we are 100% satisfied with the results. I highly recommend Energy Exteriors NW and when we need to have our windows replaced, we will definitely be contacting them for the work.

My husband and I hired Energy Exteriors NW for a Milgard sliding door installation, and months…read morelater we're still dealing with the fallout, both from the door itself and from how the company has handled it. The install, twice: The first crew (7/30) installed the door with the frame out of square and the handle missing a part entirely, so it couldn't latch, rattled constantly, and had an inconsistent gap against the frame. They also cut out the old door and frame without putting down any protective sheeting, so concrete board dust (a fiber-cement material containing silica, an OSHA-regulated health hazard) covered the interior of our home, especially our kitchen. When the Project Manager inspected the door the next day, he confirmed the frame was installed incorrectly and promised to reinstall it properly. The second crew came back to redo the frame and reinstall the door (8/03), and while removing and replacing the trim and frame, they damaged our exterior siding. Erin offered to send her own crew to fix it, but after what happened during that reinstall (below), we didn't want any more of her installers in our home, so we're handling that repair ourselves. The incident: During a follow-up visit (8/04) to address ongoing problems, I pointed out that the door still wasn't right. One of the installers snapped at me in our kitchen: he shook the door hard, smirked, and yelled "YOU DON'T LIKE THIS?!" at me repeatedly, then suggested he could just remove the security lock if the rattle bothered us. My husband told both installers to leave. Ownership's response: We called immediately. Owner Erin didn't call back until later that day and showed no real concern. She followed up with a lengthy, polished email questioning our account of the incident, since our home security camera only captured the outside of the house, as if that meant what happened inside couldn't be trusted. It's a telling response from someone whose installer had just screamed at a customer. Where things stand now: Milgard has since come out to inspect the door as a warranty matter, and confirmed that the rattle and stiff latch are common on a large, custom 7.5-foot slider like ours (something we were never told when we ordered it), and that there's nothing more to be done about either one. The scratch on the interior glass, which appeared during the first install, will finally be repaired next week, months after the original install. One more thing worth knowing: their contract includes a non-disparagement clause instructing customers not to post negative comments online. That kind of clause is illegal and unenforceable under the federal Consumer Review Fairness Act of 2016. Its presence alone tells you how this company intends to handle complaints. (Not a lawyer, but this is well-established consumer protection law.) If you look through Erin's responses to other critical reviews here, you'll see a pattern: she replies to nearly every negative review personally, and instead of taking accountability, she consistently questions or minimizes the customer's experience. That's exactly what she did with us. We wanted a door that worked like a brand-new door should, an intact house, and honest communication. What we got was a door we still have to fight with every time we use it, a house we're repairing ourselves, and a company that was never straight with us. Do your research before hiring this company, and think twice before signing a contract with a non-disparagement clause in it. You can save yourself a lot of time, headaches, and potential damage by hiring a company with careful and professional installation crews, and managers who aren't (seemingly) motivated by a compulsion to always be right, even when they are demonstrably in the wrong and making mistakes left and right.

I would like to recognize the excellent service provided throughout this project. From the initial…read morecommunication to completion, the team demonstrated professionalism, responsiveness, and attention to detail. A special thank you to the installers for their outstanding work. They arrived on time, were courteous and respectful, and completed the installation efficiently while maintaining a clean and organized work area. Their knowledge, workmanship, and willingness to answer questions helped ensure a smooth and stress-free experience. The coordination between the service team and installers was seamless, resulting in a high-quality outcome that exceeded expectations. We truly appreciate the dedication and commitment shown by everyone involved. Thank you for delivering exceptional service. We would confidently recommend your services to others including clients. Thank you, Jami

I had a pretty disappointing experience with Harley Windows. The one positive I'll give them is…read morethat they were able to come out the same day for an inspection, which was convenient. However, things quickly went downhill during the estimate. I was surprised to learn they don't do repairs at all--only full window replacements. I wish that had been clearly communicated upfront before scheduling the visit. The overall interaction also felt overly aggressive and pushy. As a first-time homeowner looking into window replacement, I needed time to think things through. When I said I wasn't ready to sign a contract on the spot, I was told that if I didn't sign that day, they wouldn't come back because it "takes too much time" to draft a contract. That was honestly shocking and didn't sit right with me. While Avery was polite, the pressure to commit immediately and the unwillingness to respect a customer's need to consider their options felt very unprofessional. I left the experience feeling uncomfortable and decided not to move forward. I would recommend others proceed with caution and make sure you're ready to commit on the spot if you choose to work with them.

I've been meaning to write this review for a while. Kirill and his team replaced a dozen windows…read moreand 2 sliding doors for our home, including a breathtaking 15-foot slider for the living room that made our dream a reality and completely transformed our waterview home (see photos). It's now been 10 months since completion and we've experienced zero issues whatsoever, which is testament to the quality of the work. From the start, Kirill was responsive and responsible. His bid was competitive, and he was extremely detail-oriented. Since we wanted to order our own windows from Dunn Lumber, we had multiple conversations to ensure the measurements were exactly right. His thoroughness paid off -- all the windows arrived exactly as planned, avoiding delays or returns. During the installation process itself, Kirill and his crew (Ivan and Ivan) were always on time, courteous, efficient, and professional. They may be the ONLY contractors we've ever worked with who finished within the timeline that they laid out. Overall, we really enjoyed working with Kirill and would 100% recommend him to anyone looking to replace windows or doors. It would be nice if they also offered finishing services, like drywall touch-up and painting, but the quality of the work that they do specialize in is absolutely impeccable. Don't think twice about hiring Cascade!

Kirill worked closely with us to price the replacement of 28 builder-grade windows and three…read moreexterior doors with Pella Fiberglass Windows and Doors well below what larger competitors were able to offer, in about the same time as the best others were able to offer. Ivan and his team arrived on time and completed the install, replacing the exterior window and the interior door trim to match what was installed (but with better quality). Ivan was even able to address our misaligned original window trim. Now our drafty house feels sealed and quiet, with a noticable decrease in the time the heater is running. Kirill was responsive to any questions and worked with us to resolve a misunderstanding of weekend scheduled work. Ivan, Roman, and Teras were all attentive to our interior and made a point to clean up afterwards.

Great communication, high quality installation and service! From quiet, order, installation, and…read morefollow up we were very pleased.

We had several windows replaced along with a sliding door and large bay window. The quote we…read morereceived was reasonable based on what we requested and compared to other vendors. We were able to schedule the work quickly after the windows arrived in their warehouse. The work was finished over three days and the installers were friendly, professional, and cared about their end product. We'd highly recommend them.

I requested a quote to repair a window that had some plastic or vinyl strips that were peeling off…read moreand preventing it from closing. After texting to share some photos they said they'd need a window technician to check it out. They showed up exactly when scheduled and texted to let me know when they were nearly here. It turned out to be an easy fix so they took care of it on the spot, free of charge. They even insisted on cleaning up the little plastic bits that came off the window during the repair (even though I told them I could take care of it). Fingers crossed that I won't need to repair or replace any other windows soon, but if I do I'd definitely go back to Seattle Glass and Window.

The administrative staff and installers were friendly, efficient, and did an excellent job. The…read morewhole experience was painless, pricing was more than 20% lower than competitors, and I'd highly recommend them.

I can't thank Andy, Jackie, and everyone at Intermountain enough. We bought our home weeks before…read morethe pandemic hit. A year into the pandemic, we realized the seal and thermal break on our bedroom windows had failed. We needed custom windows for our 75+ year-old home. There was a backlog of orders, supply chain issues, and all the other fun challenges in 2021. When the windows arrived, the factory made an honest mistake with one window that was 1/4 inch too narrow to fit correctly. A second window had minor but visible damage that happened in shipping to Intermountain. Interment had the issues corrected, and they kept us informed on the replacement windows order status and shipping. They even sent us photos of inspecting the replacement windows as they came off the truck from the factory to ensure we were happy before scheduling the next install date. They are professional, respectful, and honest. When it's time to redo the windows in our guest room and living room, I will only call Intermountain. -Dave K.

Another sorry example of a solid old school family run company (Intermountain Glass) being acquired…read moreby some kind of larger corporate entity that proceeds to destroy the good service that made the original great. Originally they provided personalized service, good advice and fair value. Now all they want to do is sell you window installations. I can get that anywhere.

Green City Windows replaced all the windows in our home a decade ago, and we couldn't be happier…read morewith the experience. Their estimating process was incredibly detailed, and the installation went off without a hitch. They took the time to thoroughly answer all our questions and were very receptive to our feedback. Given the wide range of options and complexities involved in purchasing new windows, we found the decision to go with John at Green City to be an easy one after comparing several estimates. Years later, when we had an issue with a broken window of unknown origin, John stepped in to replace it with the same high quality as the original. In the past decade, we've worked with very few contractors, so we feel fortunate to have worked with this team. I highly recommend Green City Windows for any window, door, or siding projects.

Overall very good experience with Green City. I got 5 quotes for windows. They were the second…read morecheapest and had the shortest wait time, which was a major factor in my decision. They weren't pushy at all with sales, unlike another company that tried every trick in the book to "win my business" (always a major red flag, and they ended up being the most expensive). Things went smoothly once I decided to move forward with Green City. Measurements were a breeze. They notified me when the manufacturer delayed shipment. Once the windows arrived they scheduled installation within the week. We needed to replace 10 aluminum frame windows and a sliding glass door. Some were fairly tricky to deal with. Green City managed to replace all but the door in a single day, and they came back promptly the next morning to finish the job. I'd definitely recommend Green City if you want new windows at a reasonable price.