Was recommended a few places in Everett to buy tile for my bathroom. After shopping around, Hatloes…read morehad the best prices. Scott Gregerson was great to work with and I was always able to get ahold of him. They work with local suppliers, so it only took a few days to get my order.... they pickup every a Tuesday for my supplier. On the day of pickup, they loaded my tile into my SUV and away I went! My next project will definitely include Hatloes

We couldn't be happier with the service and quality of the new floors we just had Hatloes do for…read moreus! Our consultation with Scott was low pressure and informative. Scott had great suggestions and answered all of our questions. Our installer, Jeff, was a fantastic guest in our home. He explained the process and worked with us on the timing. When it was all done, it was finished early and on budget, looking better than we could have imagined! We've worked with several contractors over the past couple of years and this was, by far, the best experience! I would have thought that a family-owned company in Everett wouldn't be able to compete with the larger stores ... boy was I wrong, and I am so happy that we checked them out!!!

We had the please of picking out carpet from Abbey's recently. The staff was so friendly and…read moreanswered all our questions. I absolutely recommend checking out this place for flooring and counter tops. They have such a large selection and great prices. I can't stress enough how friendly and helpful they are.

The service, quality and affordability was far beyond our expectations. Beautiful job from start to…read morefinish. Dependable, reliable and even came in under their original quote. SOLID!!!

Had carpet installed replacing the original builder-grade carpet and pad in our house that we'd…read morebeen abusing over the past 10 years. I have a background in corporate vendor management specifically within trades, and a strong preference for spending money with local business. I eliminated two of the options based on a lack of response or follow-up to my inquiries, leaving two where I focused on quality of product, price, and installation. In the end, Andy's was able to provide a 15% better price for the exact same product, pad, and installation options. Installation took two days, the installers were wonderful people. Family and I couldn't be happier. I'll certainly recommend Andy's to my friends.

We went to Andy's 5 Star Flooring in Bothell due to a recommendation from a friend after a failed…read moreattempt for a quote with one of the big box stores. Our job was replacing flooring on the top floor of a split level that included removing tile in the entry and kitchen. We knew our flooring under the carpet was subpar from the carpet install 24 years prior and we expressed this to the salesman from Andy's several times. He assured us they could fix it. The measure, product choices and quote all went smoothly and we had an install date set for 1 month out in October. We started moving furniture downstairs in preparation. The day before the product delivery the sales rep from Andy's told us that it had not arrived. We were given a new install date in November but when the date arrived, same story. Now our install date was early December. The Sales Rep from Andy's apologized and added free furniture move due to the delays so we left our 4 pieces of leather furniture upstairs. Again, no product and install was set for Monday after Christmas. The initial install attempts had been scheduled for a 4 day install but this one was only for 3 and during a holiday week. On day of install, crew didn't show up until after 10am and left about 5pm. The install crew was short one person and had forgotten the tool to remove tile. Someone delivered it several hours later. Removing the tile created tons of dust. None of our furniture, countertops or appliances were covered. The installer complained constantly about our floor level and that he didn't have enough time to do a good job although the crew were very seldom here for a full 8 hours. The 3rd day they left at 4pm as it was New Year's Eve. They had to come back New Year's Day to complete the install. Bottom line we are happy with the final product result. We don't know if the problems of material delivery were in fact the product company or Andy's incompetence. We will place the problems with install on Andy's as they did not give the installers adequate time to do a good job. Especially during a holiday week. We were left with a HUGE mess to clean up with tile dust thick on our furniture, walls, appliances, kitchen, etc. Our free furniture moving for compensation was not performed. We also had to have the installer come back later to clean up glue that was smeared on the new flooring. Although the Andy's rep was communicative and easy to reach, I would not recommend Andy's.

Alex and his crew--especially Danny--did a fantastic job repairing my carpet. I have a sick cat who…read moreunfortunately damaged several areas, and I had to cut out portions myself. Thankfully, I had some leftover carpet from the original installation, and Danny worked his magic to seam everything together. The results look amazing! Thank you so much for your excellent service and craftsmanship. I truly appreciate your professionalism and care.

Great communication, price, and attention to detail. They kept everything clean and got my carpet…read morestretched out- looks like new!

After almost 20 years, we decided to replace our carpet. It still looked great and had no…read morenoticeable stains, but after 6 pets, 2 kids, and a fairly significant water leak from our bathroom, it was time. My husband and I visited the Woodinville showroom and Jacob was the first salesman who welcomed us in. I wanted to replace our carpet with another high quality carpet that would last for the next 20 years. He was friendly and happily answered my questions, showed us a few samples and let us look around. We took home a couple boards and I returned later in the week and picked up another half dozen or so. We settled on a carpet especially designed for pets that comes with a 25 year warranty. Trying to find the perfect color that would work well with our LVP and hardwood floors was challenging! Since we were torn between two similar colors, Jacob offered to contact the manufacturer and get larger samples for us and have them sent to our home via FedEx. He was excellent in communicating through email how the scheduling and payment process worked and kept us informed of anything we needed to know about along the way. The installation was last week and went just as smooth. We're very happy with the product we chose and I would gladly do business again with Haight Carpet and Jacob!

There were more than a couple of problems and I was more than a difficult customer. However, I…read morewarned them prior to them agreeing to doing the job. I demanded perfection and told them if they didn't deliver, I would be a problem. After being a problem, I got everything to the level of expectation. They are probably surprised that I am writing a positive review, but my floors, stairs, and master bathroom are downright amazing. It was a tough road to get there, but they should definitely be proud of the work. I know I enjoy showing off what they were able to do.

Best quality for the price for sure. Interactions and ordering were simple yet accurate and the…read morecarpet was actually ready before we expected.

The absolute best flooring and tile store! Entire house carpeted a few years ago and back again for…read morekitchen flooring and tile. Everyone there is extremely helpful and knowledgeable. Worked with Amy, she is a great designer who patiently answers all the questions . Save yourself from any "home improvement " store with staff who are clueless! Completely floored: Best prices and excellent service!

Check your invoices carefully. They overcharge. I had several types of work done by Pac West…read moreFloors. When I reviewed the invoices, I found several discrepancies. I was charged for Sales Tax on the Quotes and again on the invoices (double charged). I was billed for work that was not done, etc. All together overcharged $1400.00. Tried to work with them, first person - yes, we owe you refund. No refund. Sent info to owner - no answer. I have invoices to verify claims.,

I needed a bathroom completed. Michael and the staff were superb. They went out of their way to…read morehelp with the supplies & materials but their workmanship was above and beyond top quality. I'd hire them all over again. Kelly and Lisa

The craftsmanship is excellent as is the customer service. I would highly recommend this company…read morefor all your hardwood flooring needs. And their pricing is extremely reasonable.

After good reviews I picked Magic Hardwood to do our floor in a house we just moved into. The…read moreworkman who can todo the work as 18 years old but said he had years of experience. He was friendly and polite. He did fine laying downing the flooring over our old hardwood floor. It was a 2 day job and both days he came much later than he told us he would. Towards the end of day 2 he was running out of time to finish. He was also not very good with the quality of the finishing. He had to cut a couple of floor registers because the trim he put in was too wide for the registers to fit back in place. The edge was jagged and he tried to cover it up with caulking. It looked very messy. Because he was running so late a couple of older employees came in to help him. They were good at cutting the angles on the trim. There was a large gap between the end of the floor planks and the door going into the garage. They filled the space with clear silicone. It looked very messy and as time went on it looked dirty because it was sticky. When the owner asked for final payment I paid immediately. He also asked if I was happy with the job. It told him about the registers and the gap by the garage door. He said not to worry and that he would make it "perfect". Over the next 2 1/2 months Dymitry, the owner said they would be there soon to fix it. They never followed through. Finally an appointment and time was set but once again they failed to show up on time. I waited over 2 hours. Dymitry always texted that he would be coming so I was very surprised that the person who showed up to make it "perfect" was the same young guy who had made it messy in the first place. He did smooth out and paint the registers. The gap was filled with black silicone and still looks messy and unfinished. I would not recommend this company.