We hired PacWest Floors to install bamboo flooring after comparing price and Angie's List reviews. Eric is quite friendly, however at the end of the day the balance between price and quality is what matters. Although I don't expect everything to be perfect, I am surprised at the exceptionally-poor quality of work performed. The finish job is terrible. Eric's installer left large, irregular, and loose gaps at the corners of trim (which I had to fix) and in transitional areas. Most of the stair treads PacWest installed seem to fit poorly, creak loudly and many move when stepped upon. The top lip of the stairway fell off shortly after it was installed, and we found other trim work that was never fastened to anything. We described our disappointment with the work to Eric, who agreed to fix the pieces that had fallen off, but did not agree to address the poor quality finish work or creaking stair treads. My wife and I both liked Eric (which is why we didn't initially write a negative review), but the final straw that motivated this review was when one of the stair treads fell off recently, causing a safety hazard in our home (also, after the step fell off we realized that the risers don't seem to be secured to anything).
-------------- UPDATE -------------------
It took about a week, but PacWest sent a different set of installers to look into the problem stair treads. This crew seemed FAR more competent than the guys who installed the stairs initially. They ended up re-installing every stair tread and riser after discovering several major problems with the initial installation (it turns out that the initial installation was even worse than I realized). All of the stair treads and risers now seem to be securely attached and the horrible creaking noises every step made previously seem to have been corrected. They also addressed a few of the finish issues.
As a result, we are giving PacWest a higher rating. Given all the problems and the reluctance of PacWest to correct the problems until faced with a major safety issue, I can't give them a great rating. But its tough to run a small business and Eric generally seems to want to correct the major problems. If you are looking for a balance between cost and quality, PacWest may be a good option for you. read more