Fantastic experience start to finish. Nathan was so helpful in the decision process, and checked in regularly without being pushy. The installation done by John and Mario looks (and feels) amazing and they stand by their installation guarantee and came out to resolve a minor issue quickly and professionally. This whole team is fantastic and we will absolutely use them again and refer to others in need of flooring. Update: Nearly 4 years later with little kids and kittens - and the carpet still looks great and new! read more

Excellent experience with Jay's Flooring. From a same-day design consult with Karina, to scheduling (reschedule on my part and confirmation calls with Jose), to our installation, everything was top notch customer service and quality. Working with Karina was especially awesome, our tricky open stairs to our sunken living room was custom and she helped us visualize options via email. The install went well and fast, they demoed carpet and installed LVP and custom hardware stairs in one day. Install team were respectful and professional and knew what they were doing. I would recommend Jays Flooring and will definitely use them again! read more

Jay's Flooring - Flooring Near Me - Marysville, Washington

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The gal answering the phone did not know that they sold travertine, as their website showed. She tried to say it was porcelain. After a long conversation of me trying to explain what I wanted, based on their website, she suggested "we probably don't have what you want". I wanted travertine - but no specific pattern yet. When I told her I didn't want to drive over if they didn't have samples to view, she suggested I go to another store. She was not rude, but needs to brush up on selling for the store. I'm sure they would prefer to help me rather than turn me away. read more

We own a rental house in Marysville, WA, and after our tenants moved out, we needed to replace the carpets quickly before new tenants moved in. The entire interior had just been freshly painted the day before carpet installation began. Unfortunately, I was really disappointed to see paint scratches on the walls, baseboards, and door frames from the carpet install. After checking the contract, I saw that Jay's Flooring states they aren't responsible for any damage in these areas. While the carpet itself was installed fine, I won't be hiring them again. That said, I should have read the contract more carefully. read more

I am very impressed with the integrity of this business. They gave me the best quote so I chose them to replace the carpet in my bedroom with hard flooring. There was an issue with the initial installation so they redid it at no additional cost. The installers did a good job including careful handling of my baseboards so they could be reused. My floor is beautiful!! read more

Jose from Jay's flooring and their team were terrific. Jose responded for the request for bid first, he also had a good price. I was worried that the low price would be accompanied with change orders, but there were none! Jay's team completed our home-flooring project without any surprises. They were on schedule, on budget, and were fast and friendly in their customer service. Highly recommend. read more

Product and installation was good, but communication was not. My phone number was blocked. Had to use someone else's phone to communicate. Scheduled a time. Changed the time. They showed up at the original time. Did a good job. Just got a second invoice when I already paid full up after installation. Somewhat disorganized. read more

We talked with Cesar and within three weeks the flooring project, entry, kitchen, great room, living room, dining room , two stairways and upper hall were completed and look beautiful! read more

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They gave me a competitive estimate and began the job two days later. Were done when they said they would be and the floor looks great. Thank you! read more

Jay's just finished a difficult job at my house near Arlington with excellent results. The work entailed installing new oak stair treads to the daylight basement in my custom house. They removed the old builders treads, added new treads and new molding, sideboards to the stairs. There were some challenges with stair spacing and the trim and odd corners but all were satisfactorily completed. Jay (Caesar) worked with me to ensure everything was done to my satisfaction and even came out to the job site twice and assisted his subcontractor in suggesting how to proceed. Out of three bids for this job, Jas was in the middle, with competitive pricing, good workmanship and good cleanup. Jay's guy even came out to pick up the unused materials for return credit. I would recommend Jay's. read more

Jay's Flooring - old stairs not changed from original builders stairs - Flooring Near Me - Marysville, Washington

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We've been following this firm's progress over the past several years, as they had done a lot of advertising locally. Met "Jay" in person at the senior show in Everett last year and was very impressed with his work ethic. Same deal when we saw him at last fall's home show. We've dealt with and contacted other flooring companies in the area and his attention to customer service was far better. We've found in the past that most quotes are pretty close so that was less of an issue than getting the job done right. So when it was time to replace almost all the flooring in our house, we chose Jay's. The staff in the store (Alec, Karina) greet you when you enter and get right to work helping you make the best choices, in addition to putting up with customers like us who want lots of samples. They have a nice showroom at their new location in north Marysville. We were doing carpet and laminate so it took a while to choose just the right ones. Installers John and Mario, with assistant Claudia, were the kind of pros who make others look like they are standing still. Talk about work ethic! They ate lunch while they worked. The carpet part wasn't too difficult of an install job except for having to move large furniture into small spaces to get it out of the way without having to haul it downstairs. The laminate was a different story, as there were multiple different types of flooring and levels of flooring that had to be replaced and evened up. There was base molding that had to be removed and the laminate engineered to go under it properly. These guys had a better idea for minimizing transitions (actually eliminated them) than the salesperson and the cost was basically the same. I would have run screaming, but they did a beautiful job and we are really happy. They left the place nice and clean every night when they finished and put their tools out of the way. One tiny, tiny thing that we would have changed. They had to cut and move a lot of materials from outside and that's when the weather was right around freezing. We were upstairs babysitting our dogs and were super cold, as they left the front door open between going back and forth. We get it, but would have appreciated the door being closed more. We mentioned this to Jay and suspect they'll be more careful next time. read more

We had an amazing experience with Jays!!! We bought a small getaway that we are remodeling. We had gone to a big box home improvement store to buy and install floors but had yet another bad experience and we decide to go with a local business instead! So glad we found Jays. From the moment we walked in we were greeted by Jay and two helpful ladies. We took some samples home and the next day Alec came out and measured. We picked our Luxury Vinyl floor and after a week it was installed by John and Mario. They were amazing and did an excellent job of installing in 2 days. The customer service from start to finish was excellent. The place is looking amazing and we are so happy we used Jays. We could not recommend them more highly. read more

As a Realtor, I have been using Jay's flooring for many years. They are very responsive getting your quotes, always completing the job in a timely fashion and leaving the home very clean and tidy. I highly recommend this company for all your flooring needs. read more

We hired Jay's to replace our living room and stair carpeting and they did a great job. Professional, quick and priced very reasonably.

The showroom staff at Jay's were great...knowledgeable, helpful, and patient while I persisted in finding the perfect pattern and colors for my new floor. That being said, the first installation was terrible and had to be completely redone. The second installation was better, but still not great and when I talked to the owner about it he said it was due to the fact that I selected a lower quality sheet vinyl flooring rather than the laminate. It sure would have been nice if they had told me BEFORE I had it installed that I should expect bumps, ridges, bubbles, mismatched pattern and visible mended tears in the material after installation so I could have reconsidered my choice. It definitely makes me wonder why they would even sell a product that installs so poorly. From the reviews it sounds like they do a good job on other products but I'm not sure I'd go there again. read more

Cesar and his team did a great job installing LVP and carpet in my new place. Cesar was responsive and super helpful throughout the process. His team cleaned up after themselves diligently, which was much appreciated. They also got the job done on time and within the estimated timeframe. My only complaint was that Cesar and I discussed not moving the washer/dryer and that wasn't communicated to this team, so the machine was moved when I stepped out for a few minutes. Nonetheless, I'd highly recommend and just make sure to over-communicate. read more

We recently bought a 1968 split level and wanted to add Luxury Vinyl Plank flooring for its style and durability. After watching several youtube videos, I knew that we didn't want to chance trying to DIY such an important and large project. I wanted to hire a family-owned business. Enter Jay's Flooring--I found them on Yelp and drove out to their showroom based on their great Google reviews. This family is the real deal! Cesar's wife helped me choose a beautiful LVP that they had in stock--the plank is wider, longer, and classier than anything I saw at Lowes or Home Depot, yet comparable in price. By the way, if you are a DIY-er, you can buy the materials from Jay's and install it yourself. Cesar drove out to our new home with the samples and gave us an estimate that beat two others we had researched. His crew of 3 installers did everything--carpet removal and disposal, installation of LVP on stairs, in living room, dining room, kitchen and hallway and installed new baseboards...in 2 days!!! Everything looks beautiful and they left the house spotless. Cesar came out and rechecked everything. I also got to meet his really nice mother in law who was there to help me with my payment, and his adorable kids. We had such a great experience and I know I am helping an awesome family live their American Dream. Once we save up, I'll return to Jay's to do the rest of my floors! Watch his videos on Instagram! read more

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This group took an unleveled concrete lower floor and meticulously covered it with both flooring and carpet, as well as molding. Stellar workmanship at an affordable price read more

I absolutely love posting positive reviews on a company that we use. I honestly think more positive reviews should be posted especially when the work is done above and beyond your expectations when if something goes wrong people are quick to post negative reviews. I can normally tell if an appointment will go well depending on if the vendor is on time, well mannered and very responsive to my questions and needs. After my first meeting with this company on a late night after working hours because it a last minute call anyway due to previous vendors either being non responsive or flaky Jays Flooring showed up on time. He showed me his selection of carpets which he had many to choose from and we went over his pricing which was competitive as well. Once we agreed upon all the terms, he showed on time to our property and his crew was effective and efficient when removing the existing carpet/padding and installing the new and was done within 4 hours. They didn't leave a mess anywhere. They cleaned up when they were done and took all their trash with them. I was very impressed with their workmanship and how fast they got their work done. I have used them again on that same property and will continue to use their services. I do highly recommend this company and will continue to give him additional business in the future. Thank you Cesar! read more

great service, fast and reliable, definitely going to use them again.