I have using AEC parcel service for several years and all parcels have been perfect condition and intact. I really like the service and delivery to Russia Aubrey read more

I found this similar experience from Mike Warning: do not use AEC Parcel Service Company for sending packages to Russia. Their customer service has absolutely no idea what's happening. We sent a package to Russia. Russian Post rejected the package and we arranged with them for the package to be sent back to us. AEC then instead of sending the package to us had their third party service send our package to Uzbekistan to be liquidated without notifying us or communicating with us at all. When we contacted them about where our package was the first blamed the Russian Post saying that they don't send anything back to the US and that it was them that liquidated our package. After confirming with the Russian Post that it wasn't the case and they marked our package as return to sender as we had previously agreed. The tracking information for the package also showed the package was sent to Uzbekistan which the customer service agents denied and said never happened even when it was on their own package tracking information. The tracking information also showed that the package was marked for return to sender and should be returned to us. AEC with those facts then said that our package was liquidated by a third party that handled the delivery to Russia but does not return any packages to sender because it's "against their policy". We have asked multiple times for a complaint form from AEC and they have stated multiple times they would send one to us but have not sent anything and I doubt they ever will. AEC is a scam of a shipping company that will liquidate your package as soon as they have the chance. If you ever do you use them for some reason know it's a one way trip and if anything should happen your package then everything inside of it will be taken and sold off for their own profit without any notifications to you that it happened. Their customer service has been lying and changing their story just to get us off the phone and given inaccurate details the whole way through. It's been an absolutely terrible experience that we have been dealing with since October of last year. Please be cautious about them and I suggest finding a different way to send packages to Russia. If you have a suggestion of a different service we could use that would be greatly appreciated!! We are filing a report against the company for how our package was handled and illegally liquidated without our knowledge or consent. Please feel free to contact me if you had a similar issue with them all over the US read more

I strongly do not recommend this company to people who plan to ship parcels from the USA to Europe. A parcel worth $250 has been stored at their facility in Europe for a month already. They stopped it, opened it, and now demand that we pay customs fees. We do not object to paying them -- I filled out all the documents and sent all the required information -- but there is an employee named Vladislav who has been blocking the process for two weeks. First, he claimed that the tracking number was incorrect, even though I copied it directly from the email we received. Then he said that we sent him only one screenshot as proof of the item prices, but I sent documentation for every item, and all of this is clearly visible in my sent emails. I want to emphasize that the company itself may not be bad overall, but you have an employee who is completely incompetent, inattentive, and does not see or review the documents sent to him. He is deliberately slowing down the process, knowing that after a month the parcel can be liquidated. On top of that, he doubled the declared value of the parcel without any justification. When I asked him to explain where the amount of $500 came from when the parcel value is $250, he simply ignored the question and said that either we pay $500 or they will liquidate the parcel. To everyone who is considering working with this company, think twice whether you want to ship your parcel calmly before the New Year, or deal with unprofessional people who only think about how to make more money. read more

Very nice people and great service ,always on time and no damage of any kind and on time always! Thanks again for the great service you provide! read more

Terrible customer service and overall shipping experience. Shipped a package in October of 2024 and my shipment didn't make it. No apologies, no offers of refund or any possible solution. Just said that they are not responsible. Avoid this place. read more

This company deserves a lot of praise. My boyfriend lives in St. Petersburg, Russia and I wanted to send him something special. I did my research online and found that AEC parcel was the only company near me that shipped there. I did have to drive a total of 4 hours to ship it, but it was so worth it. My package got to my boyfriend on 2 WEEKS. (air travel) I am so very thankful for this company and helping me make this easy and efficient! I WILL be shipping with them again. read more

I had a very disappointing and stressful experience with AEC Parcel Service. My package which I sent to Moldova (the poorest country in Europe ) to support a family with 4 young children was delivered in 4 months instead of 15 business days. AEC customer service told me that the package is held by Moldavian customs and they have no control over it. I requested an internal investigation and was referred to "local managers" in Romania to find out where was my package for 4 months. Stefan from Romania referred me to George (another "local manager ") who confirmed that the package is held by Moldavian customs. Emails to AEC went unanswered for months. And when I wrote 2 official letters to Moldavian customs, it was discovered that my parcel never crossed the Moldavian borders, neither was cleared by Moldavian customs. "Local manager" George was trying to introduce to Moldova goods (including my package) without proper documentation, without declaring goods. He was caught and fined 25.000 lei. My package was seized for 4 months and given to back to manager George after he paid import duties in amount of 40.430 lei. Furthermore , an amount of 2000 Moldavian lei extorted by AEC local manager George from the receiver as so-called customs fee with no invoice, receipt, or other documents. Furthermore the package was unsealed, half-empty, items (mostly kid's shoes and clothes) destroyed, wrinkled, turned inside out, with visible signs of stepping on. As a paying customer, I did not receive the service I paid for. I was exposed to fraudulent activity, package delivered without AEC's company compliance with international customs and logistics regulations. Still no answer from AEC customer service, neither from AEC CEO. read more

We have been using AEC Parcel Service for more than 6 years. The last shipment was a nightmare! We dropped it off on 12/3/23 and it was delivered today, 2/27/24, after being stuck with the Polish customs for 2 months! It's not enough that those custom people are totally incompetent, they don't even know how to read invoices or how to add simple numbers! The value of the package was around $5,600, we were told by Vladislav that the taxes that we need to pay are UP TO 20% and then another customer service lady from AEC parcel told me that for Europe, the taxes are MAX 23%. The customs wanted taxes to be paid on around $6,800 and they charged us around $2,300!!! At no time we were told in writing how much the taxes will be, and we were told that, if we don't agree with how much we need to pay, then we can have the parcel returned to USA. Evelina is extremely unpleasant and unprofessional! And I was told that she is is the manager. What a joke! Never wants to talk on the phone (I could only reach her one time)- keep in mind that during this time I was calling almost twice a week to see what's going on with our parcel) and if needed to respond, it was more comfortable to just send a few words in an email. The sad part is that we had around 200 bottles of essential oils and other supplements for our friends in Romania. When we dropped the package, there were individual boxes with everyone's products, by name (21 invoices)and I specifically asked to have the items put back in their original boxes. The totally stone aged Polish customs just threw all the essential oils bottles in a box and the rest of the items in other boxes and it is surprising that they made it to Romania, since their cheap and retarded minds, didn't even use some extra tape to make sure that the parcel made it safe to Romania. These were glass bottles and one of them was spilled all over the other items. Again, after paying around $2,300 in customs fees/taxes!! Never in my life I will spend one cent to send another package with this company! They are the worst to deal with and they are worse the the worst thieves!! Their agents are all misinformed and everyone tells you a different story. Run away from them, I don't have another company, but as I said, never again! read more

AEC Parcel Service - Their PayPal invoice - Shipping Centers Near Me - Bridgeview, Illinois

See all

AEC delivery is a drug distribution company that has been doing exchanges on hwy 580 in the sf bay area. They pull off the hwy into roadside bushes where cars are waiting for a drop. If they continue to use the alley behind my house as a drop point I will bring what they are threatening to bring. I have spoke to national, San Jose and Sacramento branches. They are not a legitimate company, they are east European drug dealers and no one but the national office speaks English. read more

Rude, unprofessional and negligent in mishandled shipments. Unaccommodating when it comes to resolution of issues caused by carelessness of their staff. Argumentative when asked for answers with no real reference to policies. read more

Awful service. Decided to use this carrier - the parcel got lost. 10 . 3-4 . . - . . . read more

Terrible service!!! The package was damaged, items missing. Customer service extremely unprofessional !!!! Very rude people!!! Good advice - stay away from this business ! read more

I would put 10 out of 10! great service, I sent my package to their second address: 400 w Buffalo Grove. Polite employees, careful attitude to the weight of the package and the inventory of the contents, the package arrived intact, I will send the second package. I recommend! read more