I recently had to send a package overseas, and it was my first time doing so. I had a lot of…read morequestions and concerns and a gentleman named Mohammad who I think is the manager helped me out. Great guy was really patient with me and my questioning, will definitely be coming back for any package I need to ship.

I'm writing this review on behalf of a close friend who had a very serious and stressful experience…read morewith this location. He shipped personal items (used clothes and personal belongings only), but the agent incorrectly declared the contents with completely false information and inflated values that did not belong to him (hundreds of clothing items and even unrelated goods). Because of this negligence, the shipment was: Misrouted internationally Delayed for over 2 months Subjected to excessive customs duties and investigations My friend had to visit this location over 50 times trying to fix the issue. Despite this, the staff initially refused to correct their mistakes and showed unprofessional and disrespectful behavior. The situation caused significant financial loss and extreme stress, affecting not only him but also his family overseas. Only after major escalation and confirmation from DHL abroad was the issue partially corrected -- clearly proving the error originated from this agent. The case has been formally escalated to multiple parties, including the Illinois Attorney General's Office, DHL offices in Florida, and DHL offices in Germany. All supporting documents and evidence have been submitted for official review. Additionally, there were serious concerns about inappropriate and potentially discriminatory remarks related to religious identity, which raises further questions about the professionalism and conduct of this location. This is not a small mistake. This is serious negligence that caused real damage. I strongly advise anyone to be extremely careful when dealing with this location.

Very nice people and great service ,always on time and no damage of any kind and on time always!…read moreThanks again for the great service you provide!

I strongly do not recommend this company to people who plan to ship parcels from the USA to Europe…read more A parcel worth $250 has been stored at their facility in Europe for a month already. They stopped it, opened it, and now demand that we pay customs fees. We do not object to paying them -- I filled out all the documents and sent all the required information -- but there is an employee named Vladislav who has been blocking the process for two weeks. First, he claimed that the tracking number was incorrect, even though I copied it directly from the email we received. Then he said that we sent him only one screenshot as proof of the item prices, but I sent documentation for every item, and all of this is clearly visible in my sent emails. I want to emphasize that the company itself may not be bad overall, but you have an employee who is completely incompetent, inattentive, and does not see or review the documents sent to him. He is deliberately slowing down the process, knowing that after a month the parcel can be liquidated. On top of that, he doubled the declared value of the parcel without any justification. When I asked him to explain where the amount of $500 came from when the parcel value is $250, he simply ignored the question and said that either we pay $500 or they will liquidate the parcel. To everyone who is considering working with this company, think twice whether you want to ship your parcel calmly before the New Year, or deal with unprofessional people who only think about how to make more money.

Having a hard time getting a live agent when calling UPS Customer Service?…read more When prompted by the voice mail warden reply "returning a call" and you will get connected immediately.

Delivery drivers are lazy. Don't even try a delivery. Mark off an attempt with no effort. There are…read moreno notifications electronically sent or physically left behind. I try and avoid UPS when possible. I had no choice here and paid the consequences again.

This is a review of The UPS Store #7052 at 7937 S. Harlem in Burbank, Illinois…read more First off, there are a LOT of UPS Stores in the greater Chicago area. I had traveled to Chicago the week of April 27th for a busy business week and ultimately needed to ship home some high value work items. Although I was able to supply my own heavy duty box, since I was traveling on business I obviously did not have a packaging tape gun or packing supplies. Enter The UPS Store employee Amina into the equation. Amina was congenial, kind, super helpful, and helped me procure the bubble wrap and packaging tape I needed to box up my supplies for a safe ride via UPS Ground. Amina even reminded me about my AAA discount to save a few bucks! If you are in the area, go find Amina and tell her "Thank you" for being an amazing human. No disappointments at this location.

They charge u $5 to print out a label so be prepared and better bring your own, even though I paid…read more$8 for shipping I end up spending another $5 just for a piece of paper, when USPS does it for free at their store and no need to send anything I guess it's an employee's side hustle

I submitted a review a few months ago, but I just wanted to let the management know about their…read more employees at this location! I went in with multiple Amazon items to return, & quickly got the items mixed up.The young lady who was taking my returns, Brianna, just took charge! She took my phone & found everything I needed to complete the mess that I dropped on her! She was outstanding! I was flustered & embarrassed, & she "talked me down"! I want to thank Brianna, & all employees at this location! They never make me feel like the old lady who is not that great with electronics! I truly appreciate the kindness that these employees always show me! Your business shines because of them!!

Walked in my box was a bit out of sorts Alex helped me tape it and return to T-Mobile. Awesome…read moreCustomer service will definitely be back. A+++

Just got my storage unit today Gabby was very helpful and…read moregreat customer service. I definitely recommend anyone looking for a storage unit to get one here. Thank you guys

Rick and Dave are AWESOME. So helpful and very professional. They have great offers... I was able…read moreto pick my special, 20% off for 6 months. I highly recommend.

Been using the Chicago Lockbox mail receiving company for about little over four years the service…read moreis great the people are friendly and helpful. The price of the mailboxes are reasonable. I love this place.

They couldn't be nicer or more accommodating. They go above and beyond to help you get your…read morepackages off. Much appreciated!

I have to start off with the customer service was exceptional. Would expect nothing less than what…read moreI experience with not only the locations people but customer service rep Dawn and Jay Perez the Area Field Manager for U-Haul. I rented the second to last smallest U-Haul for 1 day and returned it the following day with no issues at all. Returning the U-Haul was quick, but not efficient. After a couple hours of returning the U-Haul, I receive a email receipt of the final cost and it came out to 358.70. I was dumbfounded when I saw this. I prepaid 90.55 for the cost of the rental and the estimated guess of miles needed for the use of it. I came to realize I went over my guessed mileage needed and ended up using 68 miles in total. So with that noted it should have only costed me roughly 150 end to end. I got to this location the very next day when they reopened and talked to the clerk there, he was as surprised to hear it costed me 300 as I was. He referred me to call a number to dispute it and he would help verify it with them of the actual miles driven and so he did! Very smooth process with him and the rep Dawn. I cannot say for sure what happened when giving me my final cost but they told me the last person to use the same U-Haul didn't get his end mileage recorded so I got charged for his start mileage and my end mileage which they said was 2k miles driven in one day . Other than that, this would have been easily a 5 star. I hope this helps the next person and it doesn't happened again. I got my refund of 300. Unfortunately I'm unsure about the other reviews.

Never rent from this location. They stole over $300 from me and will not engage with uhauls…read morecostumer service. They are dishonorable people and should not be trusted with your business.