II usually come to this UPS because the young man that helps my husband and I is very helpful. But today I walked in at 6:50PM. I know it was close to closing time but I needed to ship it and I don't get out of work until 6:30PM. As soon as we walked in, an older blonde woman, was talking to a UPS worker who was also blonde and the UPS worker loudly said, "i don't know why they came in, register 2 is already closed." Then she let out a laugh. The young man that usually helps us was there and asked what we needed and said he'd be right with us. Then, the same UPS worker said, again loudly, "i don't know why people are still here when I already closed register 2." I chose to ignore it a second time. After that, the same young man was going to multi task and take care of us on the second register and the same woman yelled out, "you can't use another register, I already closed register 2." I didn't mind as I had heard her twice before. What really bothered me is her loudly speaking with the customer about how she doesn't understand how people are still there if they close at 7. That's when I told my husband that we needed to leave because that woman worker was being rude, my husband didn't know what was happening so I told him I'd wait in the car. Once he came out, he said the woman apologized to him and that she doesn't know how she was rude if the only thing she had done was comment that register 2 was closed. Had that been the only thing she'd done, I wouldn't be upset. Working in retail, I know never to speak of a customer especially not in front of them like that. That was the worst experience I have ever had anywhere. All she could have done was tell us they were closing and there would be a wait time because only 1 register is open. She didn't handle this correctly. I will be back only because the young man that usually helps us is amazingly nice. I spoke to the manager the next day and he was super nice. I let him know that I was still going to ship my items from his store, I just wanted to share my experience and he was super understanding. Definitely recommend. read more
