FAST, friendly and efficient service. When you are making a stop after work, the last thing you want to do is deal with someone that doesn't know what they are doing. AND, you certainly don't want it to take forever. Not the case with this store, I went in to return a third party Amazon order that I was not happy with. I had already been to the post office and they wouldn't accept my label. In and out, no issues and the employee was nice enough to show me the simple mistake that Amazon made. Which is why I had to return the item here. read more

The UPS Store - Need to get rid of some papers, 1.39 lb - Printing Services Near Me - Oak Lawn, Illinois

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This may sound petty but let me know. So I work for Fedex and one of my regular stops is this UPS location. I'm consistently here bringing large orders and take the time to organize them to be nice for them in the store. Today when I show up as a customer, excited to see people, I may know, they tried to charge me two dollars for a piece of tape. I even explained don't you recognize me? I'm here all the time and I do you guys favors. Manager says it doesn't matter. Again, maybe I'm being petty, but I thought that was so rude and I'll remember that the next time I have a delivery here . read more

Closed the store early, and didn't let me return my item. Wouldn't even acknowledge I was there. This is the closest store to me but I rather drive to another location. Extremely disrespectful! read more

This location is a nightmare. Staff is rude, bored and put out when you walk in with several packages. Never say hello, never acknowledge you, never say thank you or have a nice day. They are slooooow and don't offer any help when they see you are struggling and clearly have some physical limitations. I have seen people walk out several times because it was taking so long read more

I haven't felt so disrespected by the employees of a business in a long time, but they couldn't have been ruder if they tried. Rather than help me get my label to be printed, i was told thar it was impossible for them to get the label even tho i just paid $95 for it on their system. I was told that its not their fault and there was nothing they could/would do about it. I had to leave and go to ups instead. Ill never use fedex again.​​ read more

I showed them I had the code in my hand I just wanted to drop off a package before my flight the next day. guess 10 minutes before closing doesn't count as open anymore. ups driver was nice and wanted to let me in but worker denied me. read more

not an amazon free return place - this guy tried to charge me for shipping!!! reporeted them to amazon too - trying to charge people for free returns!!!! read more

Terrible attitudes and customer service. Very rude and did not want to take my package despite it being boxed correctly. Wanted to charge me for tape to put one piece on the box when Amazon did not even require for me to have the box. Then the girl dismissed me while I was talking read more

I came here about 15 times in the last couple months I got great customer service and all my I bought packages here were successfully delivered. I will keep coming here. Let's go UPS! The shipping giant! UPS is way better than the Post Office and FedEx read more

I'm here from out-of-state visiting my mom and had three large Amazon returns. When the boxes were scanned, the Manager, I believe her name is Kelly, let me know each box had a separate return location. I messed up, obviously. Kelly went way above the norm as far as customer service and helped me cancel each item and set up the return all from that UPS location. I was beyond happy, as this saved me a ton of time in what was already a busy schedule. Thanks, Kelly and the UPS store on 96th and Cicero in Oak Lawn. A job well done!!!! read more

Seems like my experience is consistent with the other reviewers, but if you need printing services - I would highly recommend going somewhere else! I brought in a flash drive to print my documents and he quoted me for the printing services, but neglected to tell me they also charge a computer fee to print. At other stores, you can print from a machine by plugging in your USB drive so you only have to pay for the copies. So for only ONE color page, I paid $3.50! It looks like it's family-owned so I didn't mind supporting them especially during this time, but transparency is key to customer service and hidden fees are ridiculous. You're better off going somewhere else to print and/or ship! read more

I went in to submit a passport application. The person helping me was extremely friendly, made everything easy to understand, and did everything in a timely manner. She really knew what she was doing, shout-out to her read more

i drop an amazon return here and 2 days later there is no movement on it. probably sitting on a shelf somewhere and amazon will not release my funding to me until package is at their warehouse. some imbecile told me it was because covid. i'm thinking it's more towards laziness read more

The UPS Store - proof drop off over 2 days ago - Printing Services Near Me - Oak Lawn, Illinois

I love the this location I travel to this loc to get help and ship my packages because the customer service is awesome the ladies and guy is Kim , Denali, Ray and most of all Karen the boss thank u for y'all services and hospitality! read more

Today I was turned away at the door of the FedEx store in this same strip mall. "No dogs." My small, well-behaved pup on a leash and I walked the few feet to UPS Store and were greeted with smiles from friendly people and a treat (for Lucy). Hey, UPS. Way to understand the ways of the neighborhood you serve. Well done! Hey, FedEx. Bad policy or bad employee at the door. Either way, I won't be back. read more

poor customer service. nickles and dimes you. even with free return shipping they charge you for tape. ridiculous!

First of all, I use the store almost every day with my online business. Last Friday I walked in just before closing and they were mopping up the floor. Instead of tracking in the snow and slush from my boots, I handed my package to the gentleman who I've seen before and TRUSTED. I told him, I TRUST the fact that you will put this through and off I went. Well, guess what???? The package NEVER GOT SCANNED by him!!! I'm livid because I have NO RECOURSE, because HE DIDN'T SCAN IT! PERIOD! DO NOT JUST DROP OFF A PACKAGE HERE, they CANNOT be TRUSTED! Big SHAME! I have used them almost daily!!!! NEVER AGAIN! THIEVES!! read more

If you're going to this location, don't forget your tape. My package required a 6 inch piece of tape, and this UPS store couldn't spare it. They made me purchase a $6 roll of tape to close my package. I have never had a UPS or FEDEX Store make me pay for tape. I highly recommend choosing a different location. read more

Kim and the rest of the staff here at my local UPS store have been AWESOME!!! I've been with them a few years now and they've always provided stellar service. They are customer friendly and go above the minimum!! read more

I love this UPS Store Me & my husband have been customers for years. The service, professionalism and friendliness is impeccable. Marcella,Kim, Karen, Kate, Ray, & Denali are the best team ever!! I highly recommend using this location for all your needs. read more

We shall see. I'm giving it a try personally and it might become something bigger. But I was treated great and even though the prices are way to high, it still could very well be worth it. Customer Service was excellent! read more

I'm pleased with the quick, efficient service and his kind reminder to keep the receipt as my proof that I returned it.

I'm impressed with this store time and time again. Never any waits. As soon as I walk in, they are offering to help or saying they'll be right with me. Never any issues with my packages be shipped correctly. This store really knows what they are doing! read more

I had a very large piece of furniture I needed shipped across the country. The managers here were so helpful and resourceful to figure this out. (Both in person and on the phone). It was clearly not an everyday occurrence but they figured out the safest and most economical way to ship this. It arrived quickly and in-tact. I spent a bit of time in the store to figure this out and they were quick and friendly to all customers that came in. Highly recommend this store. read more

What service! I was shipping a group of packages to a variety of locations and Angela tracked them to ensure no problems along the way. A day later she even found one that had the wrong address and was able to reroute it! The service in store was prompt, courteous and super efficient. I can't think of better service. I have used them before and always had a great experience, but this time it was so over the top amazing I had to write a review. Angela: Thank you! Thanks to the whole team there! I am in awe. read more

This is the stupidest UPS location I have ever dealt with. They were supposed to ship a package over night, charged me $64 they could not find the address even though FedEx and USPS finds it just fine. They were supposed to send the package back to this store and they claim it's not there. I called UPS customer support a number of times and because it was shipped through a UPS store and not UPS I can't find the package or file a claim. This is the last time I use these idiots to ship a package. read more

This is the worst UPS location. They are extremely rude and arrogant. I walk in with a huge box and ask where to place it and they just stare at me for a solid 15 seconds. The whole transaction was done with attitude. Not sure if they know they're in the business of helping people mail stuff. Will change my business to FedEx moving forward. read more

DON'T EVER GO HERE! I dropped off a package here two weeks ago. The woman at the counter just told me to leave them there so I did. Well, 2 weeks later and the recipient never got them. I came back up and spoke to the owner, Raj. He told me he didn't believe no one offered me a drop off receipt (so I'm a liar?) and he didn't even bother to attempt to look for it. I asked him to take a couple minutes and just rummage around the back and he refused and argued with me about it for several minutes. I ended up leaving w no one even trying to help. read more

These people are so petty at this store. I was charged $2 just to have a package taped shut. It was a print at store Amazon return. I figured they needed to put an RMA label inside so I didn't tape it at home. Ridiculous. Other UPS stores have taped for free for me before too. read more

I am not sure what happened to the store the customer service used to be excellent to hear I went in today to drop off a package to be shipped to Amazon and they gave me a hard time because I did not have my box taped up I mean how hard is it to put a piece of tape on the box to seal it up the box was not even larger than 12 inches I think I will start going to a different UPS store because this place does not know how to treat their customers read more

There is no good customer service here doesn't make you feel like you would come back. Not friendly at all. They were rushing really fast like they were about the close, but don't close until 7 and it was only 6 o'clock so I asked the guy are you about to close he said no because I felt like I was just being rushed out and it was only me in the store. I don't think that I will return back to this one. read more

Very friendly and fast service...willing to help a sister out here! They have a mini parking lot on the side of the store...and its hard to find so keep an eye out for this placr...its located next to another store so its confusing...but we found it and got things taken care of fast! read more

Don't go in expecting customer service. I patiently waited for a computer for 20mins only to be told it's broken, but you were making labels and downloading applications simultaneously. Will never go back. Will stick to the small local print shops! read more

Hands down the best UPS (/shipping store) I have ever been to. I've never had to wait more than 5 minutes and the employees are very knowledgeable and fast. read more

Really bad customer service. Person I spoke with was rude and short with me. Hope this doesn't happen to anyone else

Great friendly people they helped me as soon as walked in threw the door till I exited the door.. It would be a pleasure going back to do Business... I will definitely give them five stars... read more

I visited this location to return some pillows with a free return slip and the owner, I believe was a very rude woman. She watched intently as the younger girl advised me to either purchase a box from them or get one from home if I did not have one because they could not ship it in the bag. I ran across the street to get a box which was slightly bigger than the box the item was originally shipped in and the rude older women snapped, you can purchase some tape and a box. She then, said I could tape the box, but actually it is too big. You will have to get a box that fits. I was very upset, but did not say one word more. I left and went to a very friendly UPS Store on 94th and Kedzie where I was treated kindly and the people were helpful! read more

Lousy Liars on pricing. Quoted prices that were much higher on arrival. read more

Went there with a CD I needed delivered to California before 8/28. They put it in a flimsy box and did ground which is 4 business days to California. I took it back and shipped it Next Day with another UPS store in Alsip. They told me it will be there on Monday, with plenty of time for my package to reach California! They put the CD in a professional UPS envelope! read more