Having a hard time getting a live agent when calling UPS Customer Service? When prompted by the voice mail warden reply "returning a call" and you will get connected immediately. read more

Overall I have had (in the past) an OK experience with UPS. But yesterday's experience made the other times pale in comparison. On May 13, 2026 I had a package coming. So I was tracking in order to catch my package, because there are thieves in my building, plus Eastlake local building management has a put a new stupid rule of "NOT RECEIVING/OR NOTIFYING RESIDENTS OF PACKAGE BEING THERE!* Anyway while I am tracking I get a message saying that they ATTEMPED to deliver package! WTH?! Lies! And what's the point? read more

Delivery drivers are lazy. Don't even try a delivery. Mark off an attempt with no effort. There are no notifications electronically sent or physically left behind. I try and avoid UPS when possible. I had no choice here and paid the consequences again. read more

This a complaint about delivery from PA to SC. The UPS delivery person dropped the boxes off at my condo and I could not open my door because the boxes prevented the door from opening. Thank goodness there wasn't a fire because I am not sure how I would have gotten out of the condo. Needed to call someone who lives 20 minutes away to come and move the boxes. Please advise drivers to be more careful as to placement of delivery. read more

They claimed that they delivered to my business that is open to the public, but claiming it was closed so they couldn't deliver. I desperately needed that delivery today. I can't for the life of me get a human on the phone to explain my situation. Very disappointing. read more

They say they have customer support but it is a joke. Lose my packages all the time. When you go online for support they see it is and Amazon package and tell you to contact them. UPS sucks. Ship everything Fedex if you can. Never any issuses with them. read more

I paid $128 to get my box shipped internationally. employee asked me for a number in case customs needed to contact someone about the items. I asked if I could give them my number. They said yes. Turns out I later track my box and it has been sent back. I called UPS international and they say the package couldn't be delivered because they couldn't reach the receiver. Well, duh. How could you if there is no number. I never got a call. I have my call log. No one called me. UPS just shipped it back. $128 wasted. UPS did not want to give me a refund. Even though I specifically asked for that reason. My first time mailing a package and I will NEVER use UPS ever again. Domestically or internationally. FedEx all the way now. I'm so disappointed. I thought UPS would at least refund me or send it again. read more

UPS driver lied and put into the system that we weren't home, so the package could not be delivered. There was no note left on our door, of course, because he never came to our home. We have a security system on our farm that alerts us of anyone in the driveway, and both my husband and I were at home. My husband even worked from home today specifically so the package could be signed for, as it required a signature. The driver straight up lied. You cannot get a live agent on the phone. The computer system will hang up on you if you keep saying "agent," and even when we answered all of the questions (tracking number, zip code, etc) and then asked for an agent -- the recorded voice STILL said "we can't connect you with an agent." There is no way to get a real agent on the phone. As we speak, my husband is calling the company from which we bought the expensive piece of computer equipment in order to inform them that they should consider FedEx next time. read more

I don't believe a company so big can be so awful. I don't even know why I am wasting my time with this review because the company absolutely does not care! You can NEVER get a US rep on the phone and the overseas reps are under trained, rude and simply put oblivious! They have the My choice option that is as faulty as their customer service. I will be advising any place outside of Amazon that I purchase items from to send my package any other way but UPS. I'd rather walk to the next state to get it than have to deal with UPS. read more

As is always the case, the AI assistant was extremely unhelpful. I have an issue with my package, and anytime I used something that must have been a key word, it would try to tell me how to track a package. That's not at all the issue. It wouldn't let me speak to an actual person, so I just hung up. As a massive corporation, they can afford to hire real customer service people. read more

I filed a complaint to the BBB and will be taking them to small claims court but let me explain why. They broke smashed and shattered my iMac computer my now deceased mother gave to me for work. it was shipped May 1 it's almost JULY and they won't fix the issue. Did I mention I paid for the insurance?!?!? So now store number 3461 is Hampton Va won't reimburse me for my damaged item the was BOT damaged on the camera where their employee packed my item. Oh did I get to the part where the clerk cursed me out because SHE never filed my claim in the first place!!! I've been on hold waiting for someone to pick up this call. The number to talk to the big dogs is 8007894623. They don't usually give that number out but your complaint will be documented but they will never follow up. I utterly despise this company. FedEx will always be superior to this bozos! Never I mean NEVER is this company they need to go out of business they are trash at the only thing they need to do and that is deliver packages on time and completely intact. read more

I would give there customer service a minus 5 star rating if I could. I'm a 60 year old business owner and I am SHOCKED at how bad their phone queue is. I had to call it 5 times and scream at the phone to get it to let me speak to someone. Then once I got a rep he was absolutely useless. read more

This company is going downhill. I'm literally going to have a heart attack from the stress of dealing with UPS... and I'm a not just a receiver, I'm business customer who ships regularly. I sent a package via UPS Next Day Air. The next day, I got a notification that the person wasn't there to receive the package. I was required to verify the address and receiver, and choose to have the package left at a local pickup center if the receiver wasn't home when delivery was attempted. Tracking said that the package would be delivered the next day. The receiver waited all day for the package which never arrived. Then I get a notification that the package is at the local pickup depot, IN MY TOWN, not theirs! UPS apparently never even sent the package to the recipient. They sent it to my local pickup depot. I called 3x to get an issue resolved spending 1/2 hour or more each time. Each time I was told "an urgent message will be sent to the depot, to get the package delivery address updated". I had to ask for a supervisor each time, as every person I spoke with told me the package was being shipped to a different delivery location, one even my home address! Every person I spoke with was not in the USA. English was their second language, normally not an issue, but above that they were consistently incorrect in understanding my needs. read more

I had terrible service with UPS. They claimed that I refused to receive a package, when they never even attempted delivery. Then, when I call customer service, they always say the local dispatch team will reach out to me by a certain time, and when that time comes around, I still have not received a call. This has happened twice, and I have documented it. read more

I have just spent over a half hour going through every combination I can think of to try to get help with voiding a shipment and there is not one applicable option and then the recorded message hangs up on you. Just ridiculous. If you ask for " representative" it keeps repeating you can't talk to one unless you tell them what the problem is. Tell them the problem and it doesn't work. Horrible. read more

Parcel never arrived (paid for Express). UPS stated they never received the package, even though the app clearly stated so. They returned the package to original location and charged me, not once, but twice, a bill for customs. This in addition to the 200 USD I paid for Express delivery, which they kept. read more

The most pointless customer service I've ever interacted with. This number is ABSOLUTELY pointless. I have a package that is missing, went to UPS store I dropped it off at and they told me I had to call this number. Call the number and it will trap you into either giving it the tracking number, stating what it says online and then dropping you OR if you try to "ask for a person" OR "ask for help" OR "ask for answers", it will repeat steps to get a tracking number and then boot you out because it says it can't connect you with a Representative without a tracking number. So it's screwed if you do, screwed if you don't. After this interaction, I will make a 100% effort to not use UPS anymore except for a drop off point for my USPS packages. They can go eat a duck. read more

My most recent poo-show will paint the scene just fine (in poo). The customer service robot is disrespectful garbage, and hangs up on you. It has the tendency to simply enrage you when you've got an issue that it most certainly cannot fathom, and yet it won't give you a person. It's like UPS is knowingly flipping you both fingers and telling you to spin. You cannot reach anyone that seemingly has any knowledge of UPS, or any ability to do anything. They could just cut this supposed customer service from their list of expenses and the operation would be the same. UPS simply does not train their customer service to identify or confirm an issue, or assure their customer's that the problem is going to be addressed, or how for that matter. From what I can tell it just won't be, but they will BS you to get you off the phone. I dropped a package that I sold online at my usual access point. Before the package even left my city, my buyer requests a refund, so I refund them, and call UPS to stop the shipment, which is now scanned at the origin center. I go ahead and call the dreadful customer service line and mark it 'Return to Sender,' and lay back. Surely this package won't even leave the city, right? Wrong. The package leaves my city 2 whole days later, and is now 5 hours away in the same state. I think to myself, 'oh, it must have been well on its way, that's fine. It'll be scanned at this location, and be back on it's way to me.' Nope! Then two days later it's halfway across the country, and I'm calling for the 4th time. Each time I can't understand the person, and I don't think they can understand me--because I am not feeling any better, but maybe worse--after talking to "UPS." This time they tell me they've marked the package for return a second time, as, 'a fraud package.' It will be back to me in 1-2 days. I assure you the package continued in the opposite direction, and I feel confident they're about to try to deliver this package to the original destination anyway. I hate UPS so very much after this, but it's not the first time. I've never had issues like this anywhere else, for any reason. I'm a reasonable chill dude. They have a clunky, bare-bones thing going here. I'd personally rather pay more if it meant a company that could actually manage their goings-on etc. read more

The IVR system is absolutely horrible and needs to be addressed as soon as possible. Im sure it would cut down on the actual reps from having irate customers and also cut the call volume down. I have been unable to reach a person to fix the issue since the website has had a technical issue for over a week. I fought the IVR for 5 minutes as it has me repeat my long tracking number multiple times then says it didn't understand so I try to enter on my keypad but even then it doesn't understand. It also has hung up on me more than once so I had to call back and yet again repeat the tracking information. Its an endless cycle which is infuriating and ridiculous. read more

First of all, you can't talk to ANYONE live on the phone. They don't allow it. Second, I was able to chat with a live person who told me they cannot contact their drivers or warehouses to schedule any pickup or delivery and that there's nothing they can do. DONT USE UPS for anything! Their customer service is HORRIBLE! read more

UNREAL! You have to jump through hoops talking to an automated machine for 18 minutes before finally reaching a real person! Then I ask her to hold for 30 seconds so I can look up my tracking number, and she says "We are not allowed to hold for customers." FUNNY, cause I had to hold and jump through hoops for twenty minutes to talk to you! Sp you can wait 30 seconds while I pull up my email with the tracking! She says "Sir, we aren't allowed to wait for customers to get the number." I go, "You are expected though to provide quality 5-star customer service at all times, and waiting for me to pull up this tracking number is good customer service." She then hung up on me. Because I had to put her on speaker phone so I could get my tracking number. The culture in that company needs to change ASAP. read more

I am stuck in UPS hell. I cannot get a live person. I can't get past the Virtual Assistant. UPS has returned 3 different shipments 3 times saying address is not valid but Fed Ex, Estes, DHL and all the other carriers have delivered. There is a building and a driveway. Trying to open a business and need the goods UPS is supposed to deliver. How can I reach a live body? I finally reached someone in Tech Support who couldn't help but said they'd have someone call me... Nope. No one called. Beyond Frustrated !!!! read more

Terrible service, you pay a premium to ship and get people who don't understand english and barely speak it. Way to go UPS!

No one with any wits about them would use UPS. Here in Chico, the drivers will deliver your package to any old porch that is handy, then mark it as delivered. You will never see it because they don't bother to note what address your package was actually left at. I had a package sent to me and I didn't know she sent it UPS or I would have told her not to. On Tuesday, I had a UPS driver knock on my door and ask me for my package. Of course, I had none and wondered why I would randomly be asked for a package. He said it was okay, he would cancel the pick up. I got nervous and contacted the sender. Turned out she had sent it UPS and it had been delivered Friday.No, I told her, I didn't get it. But, there was a photo! There surely was, but IT WASN'T MY PORCH! She tried to open a claim as a sender, but UPS wouldn't let her, so I did. I don't have a working phone, but UPS wouldn't let me submit without one, so I put my friend's phone number. I said I preferred contact by email, so, of course, UPS (on a number that doesn't work if you try to call them) called my friend, but haven't contacted ME. I borrowed a phone and tried to call UPS, but the automated system refused to let me talk to a representative and hung up on me. I tried to email them, but they won't let me unless I have an account. When I tried to open an account, they said I already had one. When I asked them to send me any information (username, password), they didn't send me anything. I just want my freaking package, UPS! read more

Your help dont like to helpi know my tracking number is right my address too last time i had to track ot down the van

THE WORST EXPERIENCE! Driver actually delivered a expensive necklace that was for my daughter's birthday to a different address. Like all other posts, phone number with virtual village idiot assistant ia as useless as tits on a boar. Four hang ups on me, ready to jump on a plane from Oregon and fly to Vermont to find this damn necklace. Talk about luck though, necklace delivered to my daughter's friend's father! Thanks for frickin NOTHING UPS, no wonder you're in the shitter. If anything I buy through Amazon will be shipped via UPS, I will cancel the order and shop elsewhere. PAYING ATTENTION YET UPS AND AMAZON?! read more

My local del. guys are great and i have no problems with them... It is only when it goes thru the dreaded Middletown pa. where more times than not it sits for at least a day...and never shows up on time...... read more

The UPS A.I. Gatekeeper bot now just hangs up on you. It did that to me four times. I need help from a human. This is not customer service. They lost my package and I cannot talk to a human about it. No matter what option is chosen, no matter what you say, the bot just refuses to let you talk to a human. And when I try to ship something by UPA I am shocked by the cost. read more

absolutely horrible. Can't get a human on the phone to save your life. Local store is absolutely not help. I ship a package to the incorrect address and I am trying to reroute. ITS A HUGE JOKE!!!!!!!!!!!!!!!!!!!!! read more

UPS said they delivered a package to some mysterious locker. The package was supposed to be delivered to my house. There are no "lockers" in my neighborhood. I can't put into words just how horrible UPS is. Their customer service is the worst. Almost impossible to speak with an actual human and when you do finally speak to someone in India, they have no ability to do anything except read the same screen you see. No one can figured out where the driver left the package and you can't speak to anyone at your local UPS hub or even in the US. Never again. I won't even shop with any store that uses UPS. read more

Drivers are good but the corporate customer service phone line sucks! You get a virtual assistant idiot which can't hear or figure out what to do or where to transfer your call & hangs up. Nice to hide from your customers behind technology! read more

If I could give ZERO STARS I would! Called UPS Customer Service today as they charged me for a late payment for an invoice from Dec. 21st that was due Dec. 30th. (7 days really as they send their invoices out on Saturdays.) Our company was closed during this week for the holidays, so I didn't get the invoice until Dec. 31st. and was paid on Jan. 2nd. When contacting the phone number on the invoice - 1-800-811-1648 for billing questions about the invoice, I encountered a 19 minute wait, so opted for a call-back. When I received the call-back, the person was from a shipping department and said he would connect me to the billing department. I told him the billing department is who I called. So then I get sent into the SAME AI bot loop again.... now the wait is 36 minutes. I then wait for a second call-back. The customer service rep is again, someone from a different department other than billing and they connect me to the same number and AI bot loop for the 3rd time! Now the wait is 44 minutes and doesn't give any call-back option. Why, when you call the BILLING phone number that THEY provide, do you get a call back from someone who isn't even in the BILLING Department!!! What a waste of time. UPS - You are the second worst customer service behind FEDEX! Your phone system is utterly ridiculous and your customer service is the worst! read more

Unreliable Package Service is what UPS stands for. Time to bring back live people here in the United States to handle Customer Service because those you have overseas are the worst. They can't speak English, they talk over you all the time and they speak from a bullet point script that never answers the question. Glad that USPS and Fedex are able to do a better job now because we will be moving all our business to them. read more

Since there is no place to leave a NO STAR rating, I gave a one star. My gift to give my daughter supposedly arrived 11/25/2022. I was home that day and they item did not come. My dogs bark if anyone comes to the front porch so I would know if someone came. UPS said to file a claim so I did. They closed my case because they said they had confirmation the package arrived. It wasn't my confirmation. There is no proof from me, the receiver that it ever came. They just don't want to do the honorable thing. I called 6 times to the 1-800-742-5877 number. All I could get was a robot that could answer yes or no questions. She would not transfer me to a human. The 7th time a UPS chat line opened up. The agent had my information, was polite, and assured me someone would call or email me. No one contacted me. It seems to me that UPS doesn't care about reputation or customer satisfaction. They made no effort to resolve the claim, they said they had confirmation. I would like to know who confirmed the delivery? It wasn't me. This is the absolute worst company. My family member was left without a gift. I've never had problems like this with Amazon. Amazon gets it right. read more

UPS service is nonexistent. Most companies have the decency to hire CS in India at least. There's no way to get a human on the phone, and the auto service is useless read more

The worst customer service. A machine that doesn't understand anything I say, DUH. Try to connect to a live person, you might as well talk to a wall. If I'm lucky to get my pkg. all well, but if I don't, like in the past, I'll just call my bank and get my money back. Then the company I ordered from can deal with UPS. read more

It's tricky..the recorded voice will try to pigeon hole you to a certain response so that you can't get through to a human but I continued to offer only certain answers until I was immediately given to an agent ie. I used the terms "answers" or "information" or "supplies" and the nice gentleman who took the call answered my questions and solved the issue. But....have the tracking number ready so the person can help you as quickly as possible. read more

A very expensive package of mine, according to their tracking has been stuck in place for over 2 weeks. I started a claim for a lost package and they closed the claim the next day with no update. After contacting them they basically directed me to call a number to reopen the claim. The number was a robot that would not connect me to a human and when I went through the menu options it would direct me back the the webpage (square 1) and hang up on me. read more

Your reps at UPS made it possible for me to receive a much needed package of medication, even though the pharmaceutical sender did not send the package in the customary, UPS manner; because of the thoughtfulness of your reps, Lana, and Noel at the UPS Customer Center at 6766 English Muffin Way, Frederick, MD, my package was nonetheless kept safely in their possession, until I was able to arrange for it to be picked up (this, all happening during a holiday season, when I know they were probably too busy to deal with all this). I just wanted to express my thanks, as well as make sure UPS is aware of how appreciative one of your customers is of your employees outstanding efforts: thank you, once again! read more

Impossible to get a human to change a delivery. No, I can't access the website or mobile site either to make a change. Have called 7 times in the past hour to go through their computerized system with no help. Terrible read more